About the Role

OpenLoop is seeking an experienced and driven Sr. Technical Product Manager, Platform to take us to the next level. In this high-impact role, you will work closely with key players across the organization, aligning our vision across all applications, prioritizing the needs of our internal teams and developers, all while managing complex technical aspects. This position will ensure the overall alignment and success of all related  platform specialties, unifying each one’s vision, strategy, team collaboration and successful execution.  

The ideal candidate for this role will have an understanding of both front-end and back-end knowledge, and be able to speak to each side with technical expertise. 

What You’ll Do:

• Own our platform strategy by developing and executing the overall strategy, aligning it with OpenLoop's business objectives and user needs. 
  • You understand and can speak to back-end technologies in order to assess the feasibility of features and integrations, ensuring that your product is technically sound. This includes but is not limited to: databases, APIs, and server-side logic, back-end architecture, specifically as it applies to scalability, performance, and security.Maintain a balanced but strong understanding of both front-end and back-end aspects to effectively bridge the gap between technical teams and stakeholders
• Confidently own and manage critical platform updates to key stakeholder and co-founders, responding to and managing time sensitive requests, reports, and other platform data (i.e. progress reports, performance metrics, roadmap updates, etc.)
• Drive technical innovation but leading the development and optimization of core platform components, including APIs, partner integrations, and cross-product capabilities like messaging and telephony.
• Enhance workflow management by designing and implementing robust user stories, and management solutions that streamline operations across the platform.
• Leverage and spearhead AI capabilities within integrations and development of AI-driven features to enhance our platform 
• Ensure scalability and stability over our platform's architecture, guaranteeing the ability to support many products and services
• Ensure all platform solutions maintain performance and reliability, through growth and developments.
• Foster collaboration by working closely with various internal teams to maintain a cohesive product vision across the platform.
• Define and manage the platform roadmap, prioritizing technical requirements and feature development.
• Collaborate with engineering teams to design, develop, and maintain APIs, data infrastructure, and security protocols.
• Lead the integration of third-party partners and services into the platform ecosystem.
• Develop and implement cross-product capabilities such as messaging and telephony systems.
• Create and maintain comprehensive API documentation for internal and external developers.
• Establish and monitor key performance indicators (KPIs) to measure platform health and identify areas for improvement.
• Drive the development and integration of AI capabilities across the platform.
• Other duties as assigned

Who You Are:

• Technical degree in Computer Science, Healthcare Management or a related field / MBA is a plus
• 7-10 years in product management, with a focus on platform or technical product management.
• This position is an individual contributor but will manage critical platform initiatives, and eventually, with growth, will have  the potential to manage and develop a small team of product managers.
• Experienced and equally strong with both front-end and back-end knowledge.
• Background in healthcare, particularly in a similar intricate platform that offers various solutions, including tele-health technology, HIPAA compliance, data security and medical knowledge
• Experienced in navigating / managing competing priorities, keeping goals and due dates aligned, in a fast-paced environment
• Proven experience balancing various opinions and team contributions, with the ability to filter through healthy conflict and differing opinions, resulting in effective decision making
• Proficient in AI technologies to enhance platform capabilities.
• An expert in agile methodologies and creating performance KPIs.
• Knowledgeable in messaging and telephony systems.
• Focused on data-driven decision-making, identifying root causes of technical issues.
• On top of market trend analysis to guide the platform and keep the team informed
• An exceptional communicator, showing ability to bridge technical and non-technical stakeholders, guide conflicting conversations, towards effective decisions, while ensuring healthy debate and team collaboration
• Always ensuring work results builds credibility through expertise and reliability.
• Dedicated to delivering high-value platform features for end-users and stakeholders.