About the Role

OpenLoop is seeking an experienced and driven Platform Product Manager to take us to the next level. In this high-impact role, you will work closely with key players across the organization, aligning our vision across all applications, prioritizing the needs of our internal teams and developers, all while managing complex technical aspects. This position will ensure the overall alignment and success of all related  platform specialties, unifying each one’s vision, strategy, team collaboration and successful execution.  

What You’ll Do:

These duties include but are not limited to:

• Own our platform strategy by developing and executing the overall platform strategy, aligning it with OpenLoop's business objectives and user needs. 
• Drive technical innovation but leading the development and optimization of core platform components, including APIs, platform partner integrations, and cross-product capabilities like messaging and telephony.
• Enhance workflow management by designing and implementing robust user stories, and management solutions that streamline operations across the platform.
• Leverage and spearhead AI capabilities within integrations and development of AI-driven features to enhance platform functionality and user experience.
• Ensure scalability and stability overseeing the platform's architecture to guarantee its ability to support multiple products and services while maintaining performance and reliability.
• Foster collaboration by working closely with various internal teams to maintain a cohesive product vision across the platform.
• Define and manage the platform roadmap, prioritizing technical requirements and feature development.
• Collaborate with engineering teams to design, develop, and maintain APIs, data infrastructure, and security protocols.
• Lead the integration of third-party partners and services into the platform ecosystem.
• Develop and implement cross-product capabilities such as messaging and telephony systems.
• Create and maintain comprehensive API documentation for internal and external developers.
• Establish and monitor key performance indicators (KPIs) to measure platform health and identify areas for improvement.
• Drive the development and integration of AI capabilities across the platform.
• Other duties as assigned

Who You Are:

• Technical degree in Computer Science, Healthcare Management or a related field / MBA is a plus
• 7+ years in product management, with a focus on platform or technical product management.
• This position is an individual contributor but will manage critical platform initiatives, and eventually, with growth, will have  the potential to manage and develop a small team of product managers.
• Background in healthcare, particularly in a similar intricate platform that offers various solutions, including tele-health technology, HIPAA compliance, data security and medical knowledge
• Strong technical knowledge in software architecture, APIs, cloud technologies, and workflow management systems.
• Proven experience managing large-scale technology platforms, API design, and platform partner integrations.
• Proficient in AI technologies to enhance platform capabilities.
• An expert in agile methodologies and creating performance KPIs.
• Knowledgeable in messaging and telephony systems.
• Focused on data-driven decision-making, identifying root causes of technical issues.
• Strong ability to balance speed and thoughtful decision-making for cost-effective solutions.
• On top of market trend analysis to guide the platform and keep the team informed
• An exceptional communicator, showing ability to bridge technical and non-technical stakeholders, guide conflicting conversations, towards effective decisions, while ensuring healthy debate and team collaboration
• Always ensuring work results builds credibility through expertise and reliability.
• Dedicated to delivering high-value platform features for end-users and stakeholders.
• Bring years of demonstrated success delivering high-quality platform enhancements that drive business value.

About OpenLoop

OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.

Our Company

We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.

Sound like a good fit? We’d love to meet you.

 

 

Salary range: $130-155k / annual salary