About the
Role
We are seeking a dynamic and experienced Director of Workforce Management
/ Medical Operations, to oversee and optimize the staffing and day to day
operations for over 1,000 healthcare providers, including physicians, nurses,
and allied health professionals. This key leadership role is responsible for
managing all aspects of day to day workforce planning and performance metrics,
that will contribute to an excellent patient experience and a positive, and
efficient environment for our teams.
The ideal candidate will have a strong
background in healthcare workforce management, experience overseeing large teams
of medical professionals, ensuring compliance with regulatory standards, and
aligning staffing needs across teams.
What You’ll Do:
Responsibilities include but are not
limited to:
- Leadership & Workforce Management
- Lead and support the Medical Operations
function in a Leadership role, overseeing teams responsible for the staffing and
operations of over 1,000 fractional healthcare providers, including physicians,
nurses, and other medical providers.The Workforce Management part of this role,
is dedicated to day to day medical operations, and workflows, ensuring the
efficient planning and utilization of staff, processes, and resources to meet
organizational needs
- Scheduling & Staffing
Optimization
- Lead and streamline scheduling and time tracking operations to ensure
appropriate staffing levels for healthcare services, optimizing provider
availability and minimizing gaps in coverage.
- Ideal candidates will
have experience with efficient scheduling of 1099 medical providers, maximizing
coverage, especially during peak time, keeping an eye on time tracking to avoid
burnout and ensure consistent staffing rotations.
- Onboarding
& Training of Clinical Staff
- Support the onboarding process of new healthcare
providers, ensuring a smooth transition into the organization, including
facilitating applicable trainings and orientation programs
- Collaboration & Stakeholder Engagement
- Collaborate and
communicate with clinical leadership, operations, and HR teams to align
workforce strategies with organizational goals. departments.
- Data-Driven Decisions & Reporting
- Ideal candidate loves
data and analysis, and uses it to identify trends, optimize efficiencies and
create / improve processes
- Leverage WFM technology, to report out key operational
metrics
- Develop and execute short and long term strategies.
- Closely monitor patient
satisfaction and provider rating scores (i.e. patient wait times, patient
scheduling workflows and other operations processes that directly impact the
patient experience).
Who You Are:
- Bachelor’s degree in
Healthcare Administration, Business Management, or a related field / a Master’s
degree is preferred
- Minimum of 8 years of experience in healthcare clinical
/ medical operations
- Specific experience managing high volume staffing and
workforce processes for medical providers, especially 1099 providers is
required
- Strong experience with data analysis to drive
decisions, recommendations and solutions across clinical operations.
- Experience with
efficient workforce scheduling and staffing processes
- Exceptional leadership
and team management skills, towards building trust
- Ability to work under
pressure, in a fast-paced environment, managing competing priorities
- Confident ability to
work with and coach medical providers on patient satisfaction issues
- Strong but
diplomatic ability to push back / guide decisions through effective change
management
- Ability to navigate medical regulatory environments and
ensure compliance.
Salary: $ 130K -
$ 150K / Base + Annual Bonus
About OpenLoop
OpenLoop was co-founded by CEO, Dr. Jon Lensing,
and COO, Christian Williams, with the vision to bring healing anywhere. Our
tele-health support solutions are thoughtfully designed to streamline and
simplify go-to-market care delivery for companies offering meaningful virtual
support to patients across an expansive array of specialties, in all 50
states.
Our Company
Culture
We have a
relatively flat organizational structure here at OpenLoop. Everyone is
encouraged to bring ideas to the table and make things happen. This fits in well
with our core values of Autonomy, Competence and Belonging, as we want everyone
to feel empowered and supported to do their best work.
Our Benefits
In addition, for salaried positions you would also
be eligible for:
-
Medical,
Dental, and Vision plans
-
Flexible
Spending/Health Savings Accounts
-
Flexible
PTO
-
401(k) + Company Match
-
Life Insurance, Pet insurance, and more
Sound like a
good fit? We’d love to meet you.