About the Role

We are seeking a dynamic and experienced Director of Workforce Management (Medical Operations) to oversee and optimize the staffing and day to day operations for over 1,000 healthcare providers, including physicians, nurses, and allied health professionals. This key leadership role is responsible for managing all aspects of day to day workforce planning and performance metrics, that will contribute to an excellent patient experience and a positive, and efficient environment for our teams.

The ideal candidate will have a strong background in healthcare workforce management, experience overseeing large teams of medical professionals, ensuring compliance with regulatory standards, and aligning staffing needs across teams

What You’ll Do: 

Responsibilities include but are not limited to:

• Leadership & Workforce Management
  • Lead and support the Medical Operations function in a Leadership role, overseeing teams responsible for the staffing and operations of over 1,000 fractional healthcare providers, including physicians, nurses, and other medical providers.The Workforce Management part of this role, is dedicated to day to day medical operations, and workflows, ensuring the efficient planning and utilization of staff, processes, and resources to meet organizational needs

• Recruitment
• Develop and monitor staffing strategies to ensure teams are fully staffed, in addition to continuous collaboration with HR / Clinical leaders to support the hiring process, ensuring teams are fully staffed and care is not impacted by staffing shortages.

• Scheduling & Staffing Optimization
• Lead and streamline scheduling and time tracking operations to ensure appropriate staffing levels for healthcare services, optimizing provider availability and minimizing gaps in coverage. 
• Ideal candidates will have experience with efficient scheduling of 1099 medical providers, maximizing coverage, especially during peak time, keeping an eye on time tracking to avoid burnout and ensure consistent staffing rotations.

• Onboarding & Training of Clinical Staff
  • Support the onboarding process of new healthcare providers, ensuring a smooth transition into the organization. Facilitate initial training and orientation programs to integrate staff into the workforce effectively.

• Collaboration & Stakeholder Engagement
  • Collaborate and communicate with clinical leadership, operations, and HR teams to align workforce strategies with organizational goals. departments.

• Data-Driven Decisions & Reporting
  • Identify trends, and optimize staffing efficiency, through data
  • Leverage WFM technology, to report out key operational metrics
  • Develop and execute short and long term strategies.
  • Closely monitor patient satisfaction and provider rating scores (i.e. patient wait times, patient scheduling workflows and other operations processes that directly impact the patient experience).

• Other duties as assigned 

 

Who You Are: 

• Bachelor’s degree in Healthcare Administration, Business Management, or a related field / a Master’s degree is preferred
• Minimum of 8 years of experience in healthcare clinical / medical operations
• Specific experience managing high volume staffing and workforce processes for medical providers, especially 1099 providers is required 
• Strong experience with a workforce management technology
• Experience with efficient workforce scheduling and staffing processes
• Exceptional leadership and team management skills, towards building trust
• Excellent organizational and multitasking ability, to manage competing priorities
• Strong communication and collaboration skills.
• Confident ability to work with and coach medical providers on patient satisfaction issues
• Ability to navigate medical regulatory environments and ensure compliance.

 

Salary:  $ 120K - $ 150K / Base +  Annual Bonus