About the Role

We are seeking a dynamic and experienced Director of Workforce & Medical Operations oversee and optimize the staffing and day to day operations for over 1,000 healthcare providers, including physicians, nurses, and allied health professionals. This key leadership role is responsible for managing all aspects of day to day workforce planning and performance metrics, that will contribute to an excellent patient experience and a positive, and efficient environment for our teams.

The ideal candidate will have a strong background in healthcare workforce management, experience overseeing large teams of medical professionals, ensuring compliance with regulatory standards, and aligning staffing needs across teams

What You’ll Do: 

Responsibilities include but are not limited to:

• Leadership & Workforce Management
  • Lead and support the Medical Operations function in a Leadership role, overseeing teams responsible for the staffing and operations of over 1,000 fractional healthcare providers, including physicians, nurses, and other medical providers. You will focus on day to day medical operations, workflows, the planning and utilization of staff, and ensuring coverage is met, and maintained.

• Develop staffing strategies to ensure teams are fully staffed, in partnership with our Clinical recruiting team, to ensuring teams are fully staffed, you can plan for future growth, and ultimately care is not impacted by staffing shortages.

• Scheduling & Staffing Optimization
• Lead and streamline scheduling and time tracking to ensure appropriate staffing levels across all healthcare services, optimizing our provider availability and minimizing gaps in coverage. 
• NOTE:  This role needs experience with efficient scheduling of 1099 medical providers, understanding how to utilize them, to maximizing coverage, especially during peak time. This is a critical leader that will always have in mind the well-being of our providers and medical staff, to avoid burnout, and support their capabilities, and ensure consistent staffing rotations.

• Onboarding & Training of Clinical Staff
  • Support the onboarding process of new healthcare providers, ensuring a smooth transition into the organization. This will include facilitating the necessary training and orientation programs to integrate staff into the workforce effectively.

• Collaboration & Stakeholder Engagement
  • Collaborate and communicate with clinical leadership, operations, and HR teams to align workforce strategies with organizational goals. departments.

• Data-Driven Decisions & Reporting
  • This role will know how to observe, and then begin to strategically create reporting structures, to identify trends, and other data driven metrics.
  • You will be familiar with a WFM technology / software to report out key operational metrics and use that data to build out short and long term strategies. 
  • You will continuously monitor and report out on patient satisfaction and provider rating scores (i.e. patient wait times, patient scheduling workflows and other operations processes that directly impact the patient experience).

• Other duties as assigned 

 

Who You Are: 

• Bachelor’s degree in Healthcare Administration, Business Management, or a related field / a Master’s degree is preferred
• Minimum of 8 years of experience in healthcare clinical / medical operations
• Specific experience managing high volume staffing and workforce processes for medical providers, especially 1099 providers is required 
• Strong experience with a workforce management technology/ software
• Experience with efficient provider scheduling and optimizing staffing 
• Exceptional leadership and team management skills, towards building trust
• Excellent organizational and multitasking ability, to manage competing priorities
• Strong communication and collaboration skills.
• Confident ability to work with and coach medical providers on patient satisfaction issues
• Ability to navigate medical regulatory environments and ensure compliance.

 

Salary:  $ 120K - $ 150K / Base +  Annual Bonus