About The Role:
OpenLoop’s AI-first care delivery platform is scaling fast.
We’re seeking a Principal Product Manager to lead AI strategy and execution to
support that growth. This is a high-impact role at the intersection of
artificial intelligence, healthcare, and product innovation. This product
leader will drive the vision, development, and monetization of AI-powered
experiences across our platform—delivering measurable value for patients,
clinicians, and our business.
NOTE: We are looking for talent to reside / work from the San Jose
metro area. This is a fully remote position, but it does require 10%
travel to our headquarters in Des Moines, IA.
What You’ll Do:
- Drive the AI Product Vision & Roadmap,
owning the AI strategy, prioritizing high-impact features powered by GenAI and
LLMs, to transform the patient and clinician experiences.
- Identify and execute
opportunities that drive net-new revenue. focused on standalone AI products.
- Evaluate workflows and implement intelligent automation that improves
quality, efficiency, and outcomes for Clinical & Operational
Innovation.
- Research, experiment and launch GTM pilots, A/B tests, and data-driven
experiments to unlock new ARR, boost retention, and improve activation
metrics.
- Ensure ethical and responsible AI development, aligned with HIPAA,
privacy, and healthcare regulatory standards.
- Ensure AI technology / solutions that have
scalable capabilities, to support growth, evolution and competitive edge
- Collaborate with cross-functional teams (i.e. engineering, design, legal,
clinical, and business stakeholders) to ship fast and responsibly, providing
regularly scheduled updates, on progress, changes, issues, and
developments.
- Provide leadership and support to a small team of associate Product
Managers, encouraging a positive culture of experimentation, confident
accountability, and a strong balance of quality and speed.
- Maintain a dedicated
pulse on market trends, and competitive behavior, identifying opportunities for
market differentiation.
- Travel approximately 10% as needed for business / team
meetings, and other leadership level gatherings.
- Other duties as
assigned.
Who
You Are
- 10+ years of product management experience, with 5+ years leading
AI/ML-powered products (LLMs, GenAI, NLP, recommendation systems).
- Proven ability to
ship and scale AI features that drive revenue, improve operations, and elevate
user experience—ideally in healthcare or other regulated industries.
- Technically fluent
with AI/ML concepts, APIs, orchestration tools (LangChain, Vertex AI), and cloud
platforms.
- Highly analytical and experienced with SQL, BI tools, experimentation
frameworks, and KPI ownership (activation, payback, LTV).
- An entrepreneurial
operator that thrives in ambiguity, can move fast but methodically in their
work, with a focus toward shipping, testing, and iterating high impact
solutions
- Strategic and effective communicator in both written and verbal
presentation, aligns executives, engineers, and clinicians around a clear AI
product vision with measurable impact.
- Bonus points: experience
in tele-health, HIPAA-compliant product development, MLOps, or launching
zero-to-one AI products at a startup.
About OpenLoop
OpenLoop was co-founded by CEO, Dr. Jon Lensing,
and COO, Christian Williams, with the vision to bring healing anywhere. Our
tele-health support solutions are thoughtfully designed to streamline and
simplify go-to-market care delivery for companies offering meaningful virtual
support to patients across an expansive array of specialties, in all 50
states.
Our Company
Culture
We have a
relatively flat organizational structure here at OpenLoop. Everyone is
encouraged to bring ideas to the table and make things happen. This fits in well
with our core values of Autonomy, Competence and Belonging, as we want everyone
to feel empowered and supported to do their best work.
Our Benefits
In addition to the salary for this role, you would
also be eligible for:
-
Medical,
Dental, and Vision plans
-
Flexible
Spending/Health Savings Accounts
-
Unlimited
PTO
-
401(k) + Company Match
-
Life Insurance, Pet insurance, and more
Sound like a
good fit? We’d love to meet you.