About the Role
OpenLoop is looking for
a Director of Applications & Business Systems to join our
team remotely or at HQ in Des Moines, IA. In this role, you will be responsible
for owning the vision, delivery, and continuous improvement of OpenLoop Health’s
enterprise software stack. You will lead a high-performing team that implements,
integrates, and optimizes all mission-critical applications—spanning ERP, CRM,
HRIS, finance, collaboration, and proprietary platforms—so that they scale with
the business, meet security and compliance requirements, and delight internal
users.
What You'll
Do
- Define and maintain a 3-year enterprise applications
roadmap aligned with company goals and digital transformation
priorities.
- Translate business strategies into scalable technical
initiatives, measurable KPIs, and clear project portfolios.
- Recruit, coach, and lead a high-performing team of analysts, developers,
and admins.
- Own the full lifecycle of enterprise applications
(e.g., GSuite, Zoho, NetSuite, Slack, Okta, Healthie, Doxy)—from selection and
deployment to integration and retirement.
- Lead cross-platform
initiatives focused on data quality, governance, and master data
management.
- Drive automation and process improvements using APIs,
low-code tools, and emerging tech to eliminate manual work.
- Manage
third-party vendors: negotiate contracts, monitor SLAs, control licensing costs,
and oversee renewals.
- Oversee application provisioning,
deprovisioning, and access management to ensure a seamless and secure employee
experience.
- Partner with Product and Engineering to enhance and
integrate internally developed tools; establish release, QA, and UAT
processes.
- Ensure compliance with SOC 2, HIPAA, HITRUST, NIST, and
other regulatory frameworks across the application stack.
- Implement robust role-based access controls, audit trails, and
incident-response procedures.
- Track system uptime, usage,
and ROI; deliver executive-level dashboards and insights.
- Measure end-user satisfaction and lead continuous improvement
efforts.
- Manage the applications budget, including licenses,
tools, and services.
- Other duties as assigned
Who You Are
- Bachelor’s degree in Information Systems, Computer Science, Business
Administration, or equivalent experience.
- 8+ years leading
enterprise applications or business-systems functions, including 3+ years in a
people-management role.
- Demonstrated success implementing and
integrating cloud-based SaaS platforms (GSuite, Zoho, NetSuite, Slack, Okta,
etc.).
- Deep knowledge of systems integration, data governance,
and the full software-development lifecycle.
- Proven track record in
vendor negotiation, license optimization, and third-party risk
management.
- Exceptional communication, leadership, and
cross-functional influencing skills.
- Experience spearheading
large-scale change-management or digital-transformation programs.
- Hands-on familiarity with modern data architectures, APIs, and automation
frameworks.
About OpenLoop
OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian
Williams, with the vision to bring healing anywhere. Our tele-health support
solutions are thoughtfully designed to streamline and simplify go-to-market care
delivery for companies offering meaningful virtual support to patients across an
expansive array of specialties, in all 50 states.
Our Company Culture
We have a relatively flat organizational structure
here at OpenLoop. Everyone is encouraged to bring ideas to the table and make
things happen. This fits in well with our core values of Autonomy, Competence
and Belonging, as we want everyone to feel empowered and supported to do their
best work.
Our
Benefits
In addition,
for salaried positions you would also be eligible for:
- Medical, Dental, and Vision plans
- Flexible
Spending/Health Savings Accounts
- Flexible PTO
- 401(k) + Company Match
- Life Insurance, Pet insurance,
and more
Sound like a good fit? We’d love to meet
you.