About the Role

OpenLoop is looking for a Sales Engineer to join our team remotely or at HQ in Des Moines, IA. In this role, you will be responsible for bridging the gap between our health tech products & systems, and client needs. You will design and deliver scalable solutions, integrate with healthcare systems, and ensure seamless adoption of our platforms. This role is highly client-facing — you’ll communicate system capabilities, demo our products, and build care pathways that showcase how OpenLoop technology powers modern care delivery.

What You'll Do

• Partner with sales, product, and implementation teams to understand client requirements and design technical solutions.
• Lead product demos and presentations, clearly explaining system capabilities to both technical and non-technical stakeholders.
• Build and present care pathways and workflows that illustrate how OpenLoop supports patient care and operational efficiency.
• Scope, configure, and support integrations with EHRs, telehealth platforms, scheduling, billing, and other healthcare IT systems (FHIR, HL7, HIPAA-compliant APIs).
• Use tools like Zoho Flow, Zoho Desk, Zoho CRM, Postman, Insomnia, Amazon Connect, Amazon SES, and Twilio to design, test, and support client integrations.
• Collaborate with clients during onboarding to configure workflows, troubleshoot issues, and ensure smooth adoption.
• Provide technical guidance and serve as the escalation point for customer support.
• Capture client insights and relay structured feedback to the product and engineering teams to help shape the roadmap.
• Contribute to the development of reusable solution templates, documentation, and demo environments.
• Other duties as assigned.

Who You Are

• Bachelor’s degree in Computer Science, Engineering, Health Informatics, Information Systems, or a related field (or equivalent practical experience).
• 1–3 years of experience in sales engineering, implementation, technical consulting, or similar client-facing technical roles.
• Comfortable using technical tools like Zoho Flow, Zoho Desk, Zoho CRM, Postman, Insomnia, Twilio, Amazon Connect, and Amazon SES required; bonus if you’ve also worked with Zapier, n8n, HubSpot, Salesforce, Zendesk, SendGrid, or AWS Lambda.
• Experienced in health tech, SaaS, or B2B software as a Solutions Engineer, Implementation Consultant, or Technical Account Manager.
• Skilled in API integrations (REST, JSON, OAuth) and familiar with EHR/EMR standards (FHIR, HL7, SMART on FHIR).
• Strong communicator who can confidently demo products, present workflows, and explain system capabilities to both technical and non-technical audiences.
• Able to translate clinical/operational needs into scalable technical solutions.
• Thrives in a fast-paced startup environment, adaptable, collaborative, and willing to wear multiple hats.