About the Role

OpenLoop is looking for a Senior Product Manager, Patient Experience to join our team remotely or at our HQ in Des Moines, IA. In this role, you will be responsible for focusing on creating data-driven product experiences, collaborating with teams and understanding patient needs, to ensure quality care access, and a world-class user experience. This critical role directly impacts our valuable end-user, the patient.

What You'll Do

• Own the patient journey, by developing and executing strategies to enhance the patient experience, from scheduling to post-visit engagement.
• Drive innovation, leading the creation of patient-focused products, including a next-generation portal and commerce platform integrations, ensuring seamless functionality and exceptional user experience.
• Leverage AI technologies to improve patient experiences and outcomes.
• Collaborate across various teams, i.e. engineering, design, marketing, and operations, to deliver impactful, mission-aligned products.
• Focus on scalability building solutions adaptable to a diverse client base, from startups to established healthcare providers.
• Embrace data-driven decisions, using analytics and patient feedback to identify improvements and measure success.
• Own and oversee the product lifecycle, from ideation to launch and beyond.
• Define the roadmap prioritizing features based on business impact and customer needs.
• Conduct product research, in order to strategically map the patient journey, towards understanding pain points and offering solutions.
• Enable integrations with third-party platforms to elevate the patient experience.
• Evangelize the Patient Perspective, always advocating for the patient experience and aligning stakeholders.
• Other duties as assigned.
  

Who You Are

• Bachelor’s Degree in Engineering, Computer Science or related field. 
• 7 +years of product management experience in healthcare, SaaS or e-commerce.
• Technical background or understanding of APIs and integrations.
• Experience with telehealth and healthcare compliance (e.g., HIPAA).
• Strong customer advocacy, ensuring patient needs shape product strategies.
• Ownership mindset, driving impact beyond your direct role.
• Track record of simplifying processes and proposing bold, innovative solutions.
• Sound judgment, openness to diverse perspectives, and ability to challenge assumptions.
• Commitment to continuous learning and staying ahead of industry trends.
• Strategic thinking to redefine patient care in ambiguous, changing environments.
• Proven ability to deliver strong outcomes, even with limited resources.
• Trusted reputation for transparency and delivering measurable results.
• Skill in analyzing and solving complex telehealth challenges.
• Ability to challenge decisions constructively while collaborating effectively.
• Expertise in AI technologies, B2C applications, and customer journey mapping.