Clinical Operations Director

OpenLoop is looking for a Clinical Operations Director to join our team at our HQ in Des Moines, Iowa.

This role will be a member of the Operations Team, collaborating closely with the Chief Operating Officer.

About the Role

Responsibilities include, but are not limited to:

  • Lead provider relations and scheduling.
  • Nurture active provider network and work to ensure work satisfaction and retention.
  • Handle high priority implementations for clients with large clinical lifts.
  • Collaborate across operations departments to improve client and clinician handoffs.
  • Provide planning, direction, leadership and advanced expertise in the operation of complex services.
  • Work closely with the COO and other leadership to foster and support the creation of new programs and services.
  • Supervise, coordinate, and direct the clinical activities and other services (as assigned), within the appropriate regulations, policies, and procedures.
  • Lead implementation and ongoing compliance with operational policies, procedures, and training programs.
  • Demonstrate initiative to improve quality and customer service by striving to exceed customer expectations.
  • Work closely with leadership to market and successfully sell clinical services.
  • Lead the development of key metrics to track and report clinical outcomes.
  • Perform other duties as assigned.

About OpenLoop

When our CEO and Co-Founder was a kid, he thought his dad must be the best doctor in the world. Why else were people driving from all over for their appointments? When he got older, he realized that, while his dad was a great doctor, he was also one of the only specialists available in his rural community.
That’s why we built OpenLoop. We’re passionate about powering telehealth companies in all 50 states to expand access to affordable, convenient, and quality care. We do this by connecting our network of leading clinicians with innovative digital health companies, and managing many of the HR and Operations challenges that come with licensing, credentialing, insurance, PC groups and scheduling -- all through our SaaS platform.

Requirements

  • Bachelor’s Degree in Nursing, Healthcare Administration, Public Health, Business Administration, or related healthcare field is required.
  • Three years of professional experience with telehealth, or five years of progressively responsible experience in healthcare industry.
  • Experience with the development, support and implementation of telehealth services.
  • Effective organizational, planning, controlling, scheduling and project management abilities in a complex healthcare environment.
  • Knowledge of the principles and practices utilized in business or healthcare management and operations.
  • Ability to work in a highly complex matrix environment and ensure consistent quality delivery of services and maintain a high level of patient and provider satisfaction.
  • Excellent organizational and time management abilities.
  • Excellent oral and written communication skills.

Our Company Culture

We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.
We’re based out of Des Moines, Iowa, but we’ve got teammates spread across the US in many departments. Day to day, we collaborate most frequently using Slack, Notion, Linear, Figma, FullStory, and Zoom.

Our Benefits

In addition to competitive salaries and equity, this role includes:
  • Unlimited PTO -- We believe in taking time off (and actually do it).
  • Medical, Dental and Vision -- Because you, too, deserve access to great healthcare.
  • 401K program — to help you save for the future.
  • Flexible Schedule and Work Policy
  • Team Meet-ups and On-Site Visits -- We love our team building in Des Moines!
  • And the chance to change the future of medicine
Sound like a good fit? We’d love to meet you.
Apply
  • Location

    • Des Moines, IA
  • Posted

    May 23, 2022