An image of the OpenLoop Tower building sign at OpenLoop's headquarters in downtown Des Moines, Iowa

Careers

The future of healthcare works at OpenLoop.

Feeling empowered to make a lasting impact on virtual care delivery for patients everywhere? We'd love to meet you!

#HealingAnywhere

Built on the vision to bring healing anywhere, OpenLoop's solutions are thoughtfully designed to simplify telehealth delivery across an expansive array of specialities, in all 50 states.

The benefits

Medical, Dental & Vision

Competitive Salary

Hybrid Work Environment

401k Program

Generous PTO

Pet Friendly Office

OpenLoop Recognition

Don't just take our word for it. We've been getting some serious recognition for our culture and services across the industry.

Best places to work Purpose Jobs award for 2024
OpenLoop Founders Jon Lensing and Christian Williams are awarded Forbes 30 Under 30

Career opportunities

Ready to join the team? Browse our open positions below!

Country

Department

Customer Success Manager

Des Moines, IA
$60,000 to $70,000
Posted March 26, 2024

About the Role * Build trust and develop a trusted advisor relationship with assigned accounts. * Support and participate in all functions of the customer facing team including, but not limited to:  * Managing meetings and workflows such as legal, customer success, and communications * Demonstrate proactive communication when available * Identify and resolve issues * Recommended solutions * Offer new services (where needed), * Provide technical support * Be able to analyze and provide reporting – both internally and externally by analyzing client accounts and reporting in an effort to increase retention. * Data entry and integrity * Manage with a sense of urgency and availability as the client’s advocate. * Regular Business Review presentation creation and management including follow-up to complete deliverables. * Act as the client champion internally within OpenLoop expressing client needs and expectations. * Manage client expectations by understanding the client agreement and how OpenLoops services align with contract obligations such as SLAs. * Enters and updates support systems like Zoho, Healthie, Miro etc. as needed. * Identify and implement process improvements. * Partners with OpenLoop teams like: Implementation, Clinical and Non-Clinical Patient Support, Recruitment, Sales and other pertinent teams across the organization. * Identifying expansion opportunities. * Improving team efficiency by creating optimum processes with technology and people.

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Scheduling Coordinator

Des Moines, IA
$50,000 to $60,000
Posted March 26, 2024

OpenLoop is looking for a Scheduling Coordinator to join our HQ team in Des Moines, Iowa. This role will be a member of the Implementations Team, collaborating closely with the Clinical Operations Senior Program Manager. Responsibilities include, but are not limited to: * Schedule provider shifts * Facilitate holiday scheduling * Efficiently optimize schedules * Provide day to day support for providers. * Coordinate Provider onboarding (including granting access to accounts/systems) * Other duties as assigned

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Customer Success Manager (Clinician Advocate)

Des Moines, IA
$60,000 to $70,000
Posted March 25, 2024

OpenLoop is looking for a Customer Success Manager to join our team remotely or at our HQ in Des Moines, Iowa. This role will be a member of the Operations team, collaborating closely with the Director of Customer Success, the CSM will be responsible for building client loyalty and fostering long-term client relationships by ensuring that clients have an exceptional user experience. * Build trust and develop a trusted advisor relationship with assigned accounts. * Support and participate in all functions of the customer facing team including, but not limited to:  * Managing meetings and workflows such as legal, customer success, and communications * Demonstrate proactive communication when available * Identify and resolve issues * Recommended solutions * Offer new services (where needed), * Provide technical support * Be able to analyze and provide reporting – both internally and externally by analyzing client accounts and reporting in an effort to increase retention. * Data entry and integrity * Manage with a sense of urgency and availability as the client’s advocate. * Regular Business Review presentation creation and management including follow-up to complete deliverables. * Act as the client champion internally within OpenLoop expressing client needs and expectations. * Manage client expectations by understanding the client agreement and how OpenLoops services align with contract obligations such as SLAs. * Enters and updates support systems like Zoho, Healthie, Analytics, Slack etc. as needed. * Work directly with the Clinician Advocate team for clinical recruiting needs * Partners with other OpenLoop teams like: Implementation, Clinical and Non-Clinical Patient Support,  Sales and other pertinent teams across the organization. * Identifying expansion opportunities. * Improving team efficiency by creating optimum processes with technology and people. OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. Sound like a good fit? We’d love to meet you.

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Weekend Certified/Registered Medical Assistant

Des Moines, IA
| remote considered
$21.00 per hour, shift differential possible
Posted March 8, 2024

OpenLoop is looking for a Certified or Registered Medical Assistant to join our team remotely as a contractor. Responsibilities include, but are not limited to: * Assist providers by acting as a liaison on behalf of the patient to schedule. * Provide patient with scheduling information to obtain specialty testing, and/or specialty provider consultation. * Confirm medication compliance with patients. * Document all patient calls in the EHR and help patients meet goals outlined in the provider's care plan. * Answers calls and route all incoming correspondence to appropriate staff. * Supports patients and team members with use of videoconference technology. * Manage patient registration and scheduling. * Other duties as assigned. Available shifts for this role are as follows (subject to change): * Weekend availability is required between the hours of 6AM CT and 11:30PM CT. Shifts are a minimum of 4 hours.  OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.

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Clinician Advocate (Clinician Recruiter)

Des Moines, IA
$50,000 - $70,000
Posted March 2, 2024

OpenLoop is looking for a driven, personable, and detail-oriented Clinician Advocate to join our HQ team in Des Moines, IA or remotely. As a member of the Clinician Advocacy team, you will support the growth of our clinician network across all 50 states. We are looking for a Clinician Advocate with full-cycle recruiting experience in the healthcare field who is able to manage clinical relationships and articulate value propositions through a variety of mediums. Responsibilities include, but are not limited to: * Ensure OpenLoop attracts, hires, and retains top talent while growing a strong pipeline * Source and interview clinicians in alignment with clients' requirements (ie. culture-fit, specialties, telehealth competency, etc.) * Attract candidates using various sources such as social media, internal referrals, etc. * Successfully meet established metrics for recruiting and delivering results * Demonstrate enthusiasm for communicating our company’s vision and mission * Build and maintain relationships with candidates after placement to ensure we are providing maximum value and efficiency * Act as a liaison between OpenLoop clinicians and our internal client representatives * Coordinate internally across multiple verticals for timely clinician onboarding and anticipating future hiring needs OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.

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Part-Time Talent Acquisition Specialist

Des Moines, IA
$25-$30 per hour
Posted February 29, 2024

OpenLoop is seeking a dynamic and motivated Part-Time Recruiter to join our team at our HQ in Des Moines, IA or remotely in Iowa.  As a Part-Time Recruiter, you will be responsible for identifying, sourcing, and engaging qualified candidates for various positions within the organization. This role requires strong communication skills, a keen understanding of the company's culture and values, and the ability to collaborate effectively with hiring managers. The Part-Time Recruiter will play a crucial role in building a talented and diverse workforce to meet the organization's staffing needs. This role will be collaborating closely with the HR Team and reporting to the Director of HR. Responsibilities include, but are not limited to: * Collaborate with hiring managers to understand position requirements. * Create, post and maintain job postings. * Source and identify candidates through various channels. * Conduct initial candidate screenings and assessments. * Coordinate interviews and maintain a candidate pipeline. * Enhance recruitment processes and strategies. * Ensure a positive candidate experience. * Other duties as assigned. 

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Head of Marketing

Des Moines, IA
$120,000 to $150,000
Posted February 27, 2024

OpenLoop is looking for a Head of Marketing to join our team at our HQ in Des Moines, IA. You will be responsible for developing and executing comprehensive marketing strategies to enhance our brand presence, generate leads, and increase revenue. The ideal candidate will have a proven track record in both B2B and D2C marketing, demonstrating strategic thinking, creativity, and effective leadership skills. This role will be a member of the Marketing Team, collaborating directly with the CEO. Responsibilities include, but are not limited to: Develop and Execute Marketing Strategy: * Create and implement a cohesive marketing strategy aligned with the company's overall objectives. * Drive awareness, engagement, and customer acquisition in both B2B and D2C segments. Team Leadership: * Lead and mentor a talented marketing team, fostering a collaborative and innovative working environment. * Set clear goals while regularly evaluating performance and providing constructive feedback. Brand Management: * Oversee the development and maintenance of a strong brand identity in both B2B and D2C markets. * Ensure brand consistency across all channels and touch points. Market Research and Analysis: * Conduct market research to identify trends, opportunities, and competitor activities. * Analyze data to inform decision-making and continuously optimize marketing strategies. Content Strategy: * Develop compelling and targeted content for various audiences, including B2B clients and end consumers. * Utilize content marketing to position the company as a thought leader in the industry. Campaign Management: * Plan, execute, and measure multi-channel marketing campaigns to drive lead generation and sales. * Collaborate with sales teams to align marketing efforts with revenue goals. Digital Marketing: * Oversee digital marketing initiatives, including SEO, SEM, email marketing, and social media. * Stay abreast of digital marketing trends and implement innovative strategies. Budget Management: * Develop and manage the marketing budget, ensuring efficient allocation of resources for maximum impact. OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.

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Technical Program Manager

Des Moines, IA
$80,000 to $100,000
Posted February 26, 2024

OpenLoop is looking for an experienced Technical Program Manager to join our team. This role will be a member of the Customer Success team and will be responsible for implementing and managing clients in an OpenLoop service line care vertical. The ideal candidate will have experience integrating technology and coordinating support resources for clients, products, or programs. Responsibilities include, but are not limited to: * Program Planning: Develop and define program scope, objectives, and success criteria. Create a detailed project plan outlining tasks, timelines, and resource requirements. * Team Leadership: Lead and motivate cross-functional teams to achieve project goals. Foster a collaborative and communicative team environment. * Stakeholder Management: Communicate program objectives, status, and outcomes to stakeholders. Manage relationships with internal and external stakeholders. * Risk Management: Identify potential risks and develop strategies for mitigation. Proactively address issues to minimize disruptions to project timelines. * Budget Oversight: Develop and manage program budgets, ensuring efficient resource allocation. Monitor and control project expenses to stay within budget constraints. * Quality Assurance: Establish and enforce project management methodologies and quality standards. Conduct regular reviews to ensure deliverables meet specified standards. * Reporting and Documentation: Prepare and present regular progress reports to senior management. Maintain comprehensive project documentation. * Change Management: Manage changes to project scope, schedule, and costs. Ensure that change requests are thoroughly evaluated and documented. * Continuous Improvement: Identify opportunities for process improvements and implement best practices. Conduct post-project evaluations to capture lessons learned. * Other duties as assigned.

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Certified/Registered Medical Assistant

Des Moines, IA
| remote considered
$21.00 per hour, shift differential possible
Posted February 23, 2024

OpenLoop is looking for a Certified or Registered Medical Assistant to join our team remotely as a contractor. Responsibilities include, but are not limited to: * Assist providers by acting as a liaison on behalf of the patient to schedule. * Provide patient with scheduling information to obtain specialty testing, and/or specialty provider consultation. * Confirm medication compliance with patients. * Document all patient calls in the EHR and help patients meet goals outlined in the provider's care plan. * Answers calls and route all incoming correspondence to appropriate staff. * Supports patients and team members with use of videoconference technology. * Manage patient registration and scheduling. * Other duties as assigned. Available shifts for this role are as follows (subject to change): * Weekend availability is required * Shift A 6:30am-3pm CST * Shift B 9am -5pm CST * Shift C 10:30 am-7pm CST * Shift D 12:30 pm-9pm CST * Shift E 3pm -11:30 CST OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.

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Certified/Registered Medical Assistant (Bilingual)

Des Moines, IA
| remote considered
$21.00 per hour, shift differential possible
Posted February 22, 2024

OpenLoop is looking for a bilingual Certified or Registered Medical Assistant to join our team remotely as a contractor. Responsibilities include, but are not limited to: * Assist providers by acting as a liaison on behalf of the patient to schedule. * Provide patient with scheduling information to obtain specialty testing, and/or specialty provider consultation. * Confirm medication compliance with patients. * Document all patient calls in the EHR and help patients meet goals outlined in the provider's care plan. * Answers calls and route all incoming correspondence to appropriate staff. * Supports patients and team members with use of videoconference technology. * Manage patient registration and scheduling. * Other duties as assigned. Available shifts for this role are as follows (subject to change): * Weekend availability is required * Shift A   6:30am-3pm CST * Shift B  9am -5pm CST * Shift C  10:30 am-7pm CST * Shift D  12:30 pm-9pm CST * Shift E   3pm -11:30 CST OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.

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Senior Business Development Representative

Des Moines, IA
$45K to $60K base + Commission Potential
Posted January 31, 2024

OpenLoop is seeking a resourceful and self-motivated Senior Business Development Representative (SBDR) to join our HQ team in Des Moines, Iowa. The ideal candidate will be organized, eager and full of hustle with a passion for turning cold leads into new clients. This role will be supporting the sales organization from initial prospect outreach all the way to contract signing. This is a great opportunity for someone wanting to progress their career to gain valuable experience and mentorship across all stages of the sales lifecycle. As a young, rapidly scaling organization, there is ample room to move up within the team and drill deep into the sales areas you find passion in. The ideal candidate should have experience with: * Researching prospects to generate fresh lead lists * Pulling, scrubbing, and inputting contacts into CRM * Utilizing a blend of cold calling, cold emailing, and social selling * Vetting leads to set quality introductory meetings * Identifying business needs and potential solutions to address them * Assisting with closing new business deals * Nurturing and growing pipeline accounts * Own all CRM input & reporting for your accounts * Lead scoping calls (with oversight) * Create & send proposals (with oversight) * Lead follow-up calls (with oversight) * Learn and lead demos as needed * Other duties as assigned OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition to competitive salaries and equity, this role includes: * Unlimited PTO * Medical, Dental and Vision * 401K program * Hybrid work environment * And the chance to change the future of medicine

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Payroll Specialist

Des Moines, IA
$40K to $50K
Posted January 26, 2024

OpenLoop is currently seeking a Payroll Specialist to join our team at our HQ in Des Moines, IA. This role will be an integral part of the Accounting Team, working closely with the Assistant Controller. Responsibilities include, but are not limited to: * Processing and managing bi-weekly or monthly payroll cycles for employees. * Verifying timekeeping records and ensuring accuracy of hours worked. * Calculating and processing deductions, bonuses, and commissions. * Ensuring compliance with federal, state, and local payroll tax regulations. * Collaborating with HR to ensure accurate employee data and resolving any discrepancies. * Preparing and submitting payroll reports to management as needed. * Responding to employee inquiries regarding payroll matters. * Reconciling payroll transactions and resolving any discrepancies. * Assisting in the implementation and maintenance of payroll systems. * Staying informed about changes in payroll regulations and best practices. * Assist with special accounting projects as needed. * Other duties as assigned.

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