About the Role

OpenLoop is looking for a Clinical Operations Performance Data Manager to join our team remotely or at HQ in Des Moines, IA.  In this role, you will be responsible for overseeing performance monitoring, analysis, and reporting for our Medical Assistant teams and their day to day operations. This role is critical to driving operational efficiency, supporting staff development, and improving overall service quality in our tele-health operations. By introducing structured performance oversight and data-driven decision-making, this position will play a key role in elevating the effectiveness of our CMA operations and the broader organization.

What You'll Do

• Monitor and evaluate daily Medical Assistant performance metrics, trends, anomalies, and improvement opportunities.
  • Experience specifically within tele-health / virtual care visits is highly preferred
• Collaborate closely with team supervisors, trainers, and leadership to recommend and implement performance enhancement strategies, driven by data.
• Propose practical but effective solutions to address issues, related to performance and process challenges 
• Develop and maintain clear, accurate, and consistent performance reporting tools and dashboards.
• Ensure the integrity and accuracy of all data that is used in recurring reports
• Partner with leadership in creating and presenting insights in a clear, concise, and visually compelling format.
• Support ongoing efforts to optimize team workflows and align operational outcomes alongside business goals.
• Contribute to the continuous improvement of staff development processes through targeted performance data
• Other duties as assigned.

Who You Are

• 3+ years of experience in healthcare operations, performance management, or data analytics.
• Familiarity with medical support roles (such as Medical Assistants) and workflows in clinical setting
• Strong proficiency with reporting/visualization tools (e.g., Tableau, Power BI, or similar).
• Experience with gathering various forms of data, and make actionable recommendations.
• Excellent communication and presentation skills; able to translate complex data into clear, presentations
• Highly organized and detail-oriented, with a proactive approach to problem-solving.
• Comfortable working in a fast-paced, metric-driven environment, handling various projects and deadlines