An image of the OpenLoop Tower building sign at OpenLoop's headquarters in downtown Des Moines, Iowa

Careers

The future of healthcare works at OpenLoop.

Feeling empowered to make a lasting impact on virtual care delivery for patients everywhere? We'd love to meet you!

#HealingAnywhere

Built on the vision to bring healing anywhere, OpenLoop's solutions are thoughtfully designed to simplify telehealth delivery across an expansive array of specialities, in all 50 states.

The benefits

Medical, Dental & Vision

Competitive Salary

Hybrid Work Environment

401k Program

Generous PTO

Pet Friendly Office

OpenLoop Recognition

Don't just take our word for it. We've been getting some serious recognition for our culture and services across the industry.

Best places to work Purpose Jobs award for 2024
OpenLoop Founders Jon Lensing and Christian Williams are awarded Forbes 30 Under 30

Career opportunities

Ready to join the team? Browse our open positions below!

Country

Department

Certified/Registered Medical Assistant

Des Moines, IA
| remote considered
$21.00 per hour, shift differential possible
Posted February 23, 2024

OpenLoop is looking for a Certified or Registered Medical Assistant to join our team remotely as a contractor. Responsibilities include, but are not limited to: * Assist providers by acting as a liaison on behalf of the patient to schedule. * Provide patient with scheduling information to obtain specialty testing, and/or specialty provider consultation. * Confirm medication compliance with patients. * Document all patient calls in the EHR and help patients meet goals outlined in the provider's care plan. * Answers calls and route all incoming correspondence to appropriate staff. * Supports patients and team members with use of videoconference technology. * Manage patient registration and scheduling. * Other duties as assigned. Available shifts for this role are as follows (subject to change): * Weekend availability is required * Shift A 6:30am-3pm CST * Shift B 9am -5pm CST * Shift C 10:30 am-7pm CST * Shift D 12:30 pm-9pm CST * Shift E 3pm -11:30 CST OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.

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Certified/Registered Medical Assistant (Bilingual)

Des Moines, IA
| remote considered
$21.00 per hour, shift differential possible
Posted February 22, 2024

OpenLoop is looking for a bilingual Certified or Registered Medical Assistant to join our team remotely as a contractor. Responsibilities include, but are not limited to: * Assist providers by acting as a liaison on behalf of the patient to schedule. * Provide patient with scheduling information to obtain specialty testing, and/or specialty provider consultation. * Confirm medication compliance with patients. * Document all patient calls in the EHR and help patients meet goals outlined in the provider's care plan. * Answers calls and route all incoming correspondence to appropriate staff. * Supports patients and team members with use of videoconference technology. * Manage patient registration and scheduling. * Other duties as assigned. Available shifts for this role are as follows (subject to change): * Weekend availability is required * Shift A   6:30am-3pm CST * Shift B  9am -5pm CST * Shift C  10:30 am-7pm CST * Shift D  12:30 pm-9pm CST * Shift E   3pm -11:30 CST OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.

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Senior Business Development Representative

Des Moines, IA
$45K to $60K base + Commission Potential
Posted January 31, 2024

OpenLoop is seeking a resourceful and self-motivated Senior Business Development Representative (SBDR) to join our HQ team in Des Moines, Iowa. The ideal candidate will be organized, eager and full of hustle with a passion for turning cold leads into new clients. This role will be supporting the sales organization from initial prospect outreach all the way to contract signing. This is a great opportunity for someone wanting to progress their career to gain valuable experience and mentorship across all stages of the sales lifecycle. As a young, rapidly scaling organization, there is ample room to move up within the team and drill deep into the sales areas you find passion in. The ideal candidate should have experience with: * Researching prospects to generate fresh lead lists * Pulling, scrubbing, and inputting contacts into CRM * Utilizing a blend of cold calling, cold emailing, and social selling * Vetting leads to set quality introductory meetings * Identifying business needs and potential solutions to address them * Assisting with closing new business deals * Nurturing and growing pipeline accounts * Own all CRM input & reporting for your accounts * Lead scoping calls (with oversight) * Create & send proposals (with oversight) * Lead follow-up calls (with oversight) * Learn and lead demos as needed * Other duties as assigned OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition to competitive salaries and equity, this role includes: * Unlimited PTO * Medical, Dental and Vision * 401K program * Hybrid work environment * And the chance to change the future of medicine

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Payroll Specialist

Des Moines, IA
$40K to $50K
Posted January 26, 2024

OpenLoop is currently seeking a Payroll Specialist to join our team at our HQ in Des Moines, IA. This role will be an integral part of the Accounting Team, working closely with the Assistant Controller. Responsibilities include, but are not limited to: * Processing and managing bi-weekly or monthly payroll cycles for employees. * Verifying timekeeping records and ensuring accuracy of hours worked. * Calculating and processing deductions, bonuses, and commissions. * Ensuring compliance with federal, state, and local payroll tax regulations. * Collaborating with HR to ensure accurate employee data and resolving any discrepancies. * Preparing and submitting payroll reports to management as needed. * Responding to employee inquiries regarding payroll matters. * Reconciling payroll transactions and resolving any discrepancies. * Assisting in the implementation and maintenance of payroll systems. * Staying informed about changes in payroll regulations and best practices. * Assist with special accounting projects as needed. * Other duties as assigned.

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Head of Financial Planning & Analysis

Des Moines, IA
| remote considered
$120K to $150K
Posted January 25, 2024

OpenLoop is looking for a Head of Financial Planning & Analysis (”FP&A”) to join our team remotely or at our HQ in Des Moines, IA. Reporting to the CFO, you will play a pivotal role in scaling OpenLoop’s management systems, implementing forecasting tools, and ensuring the delivery of accurate and clear financial reporting. As a trusted business partner and advisor, you will engage extensively with the executive team, and lead the charge in transforming our organization into a data-driven powerhouse that fosters accountability through well-defined targets and metrics. Your role will involve strategic analysis working cross functionally across multiple product lines. Responsibilities include, but are not limited to: * Leading a team responsible for the company’s model and forecasting. * Leading the company planning cycle, including the long-range planning process, annual plan, and monthly/quarterly forecasts. * Building relationships across the organization with key stakeholders responsible for representing forecasts, budget needs, and business decisions. * Leading monthly business reviews and developing relevant reporting packages for internal and external stakeholders (e.g., investors and Board). * Analyzing financial and operational results, identifying business trends, variances, and levers, providing insights to management. * Being a thought leader and partner with management to drive sound financial decisions and operational efficiencies. * Helping build business cases for strategic initiatives that allow leaders to make sound decisions and drive positive outcomes for the company. * Driving finance discipline, fact-based decision-making, and financial visibility across the company. * Being an active member of the systems team, as we evolve and optimize our financial and operational systems. * Working closely with the accounting team to review month-end close, ensuring departmental reporting accuracy and detailed variance explanations. * Partnering with the People team on hiring, wages, benefits, and corporate bonus planning and modeling. * Coaching direct reports and adjacent team members as they develop their skills. * Other duties as assigned.

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Program Manager

Des Moines, IA
$85,000 to $100,000
Posted January 11, 2024

OpenLoop is looking for an experienced Program Manager to join our team. This role will be a member of the Customer Success team and will be responsible for implementing and managing clients in an OpenLoop service line care vertical. The ideal candidate will have experience integrating technology and coordinating support resources for clients, products, or programs. Responsibilities include, but are not limited to: * Program Planning: Develop and define program scope, objectives, and success criteria. Create a detailed project plan outlining tasks, timelines, and resource requirements. * Team Leadership: Lead and motivate cross-functional teams to achieve project goals. Foster a collaborative and communicative team environment. * Stakeholder Management: Communicate program objectives, status, and outcomes to stakeholders. Manage relationships with internal and external stakeholders. * Risk Management: Identify potential risks and develop strategies for mitigation. Proactively address issues to minimize disruptions to project timelines. * Budget Oversight: Develop and manage program budgets, ensuring efficient resource allocation. Monitor and control project expenses to stay within budget constraints. * Quality Assurance: Establish and enforce project management methodologies and quality standards. Conduct regular reviews to ensure deliverables meet specified standards. * Reporting and Documentation: Prepare and present regular progress reports to senior management. Maintain comprehensive project documentation. * Change Management: Manage changes to project scope, schedule, and costs. Ensure that change requests are thoroughly evaluated and documented. * Continuous Improvement: Identify opportunities for process improvements and implement best practices. Conduct post-project evaluations to capture lessons learned. * Other duties as assigned.  OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition to the salary for this role, you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Unlimited PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more

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Customer Success Specialist

Des Moines, IA
$40,000 to $60,000
Posted January 8, 2024

OpenLoop is looking for a Customer Success Specialist to join our team at our HQ in Des Moines, Iowa. This role will be a member of the Operations team, collaborating closely with the Director of Enterprise Client Operations to ensure a seamless user experience for clients from contract signing through relationship growth. Responsibilities include, but are not limited to: * Gather complex needs and align them with proper internal resources needed to power our partners’ care delivery systems * Management of clinician communications and updated trainings on programs * Create and update training document for our international team to assist with supporting our clients * Conduct client support trainings for international team members * Improving team efficiency by creating optimum processes with technology and people * Build trust and develop a trusted advisor relationship with assigned accounts * Support and participate in all functions of the customer facing team including, but not limited to:  * Managing meetings and workflows * Demonstrate proactive communication when available * Identify and resolve issues * Recommended solutions * Offer new or expanded services as able * Provide technical support * Create and analyze reports – both internally and externally by analyzing client accounts and reporting in an effort to increase retention * Data entry and integrity * Manage with a sense of urgency and availability as the client’s advocate. * Act as the client champion internally within OpenLoop expressing client needs and expectations * Manage client expectations by understanding the client agreement and how OpenLoops services align with contract obligations such as SLAs * Compile and communicate reporting * Enters and updates support systems like Zoho, Healthie, Miro etc. as needed * Identify and implement process improvements * Partners with interdepartmental teams to ensure client needs are met * Other duties as assigned OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition to the salary for this role, you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Unlimited PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more Sound like a good fit? We’d love to meet you.

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