in-office OpenLoop team photo holding signs saying #HealthingAnywhere

Careers

The future of healthcare works at OpenLoop.

Feeling empowered to make a lasting impact on virtual care delivery for patients everywhere? We'd love to meet you!

#HealingAnywhere

Built on the vision to bring healing anywhere, OpenLoop's solutions are thoughtfully designed to simplify telehealth delivery across an expansive array of specialities, in all 50 states.

Our core values

Noah VanEldik, Clinical Operations Program Manager and Jake Henry, Customer Success Specialist, holding #autonomy sign

Autonomy

We value your skills, opinions and actions.

Cole Horton, Sales Enablement Specialist, holding #competence sign

Competence

We provide the resources you need to be successful.

Maren Johnson, Jackie White, Hannah Williams and Liz Fleming, Business Development Representatives, holding #belonging sign

Belonging

We encourage company collaboration.

Creating an inclusive environment

OpenLoop is committed to hiring diverse talent and dedicated to maintaining a culture of inclusivity. We celebrate diversity and strive to create a space that offers each individual equal opportunities to thrive. Our team encourages creativity and welcomes new ideas to promote innovative telehealth solutions.Ready to join our team?

The benefits

Medical, Dental & Vision

Competitive Salary

Hybrid Work Environment

401k Program

Unlimited PTO

Pet Friendly Office

OpenLoop Recognition

Don't just take our word for it. We've been getting some serious recognition for our culture and services across the industry.

Best places to work Purpose Jobs award for 2023
2022 Prometheus Award
Best Tech Startups of 2022

Career opportunities

Ready to join the team? Browse our open positions below!

Country

Department

Enrollment Manager

Des Moines, IA
$65-75k
Posted December 6, 2022

OpenLoop is looking for a Enrollment Manager to join our team remotely or at our HQ in Des Moines, Iowa. This role will be a member of the Compliance & Practice Data Management Team, collaborating closely with the Sr. Director of Compliance & Practice Data Management.  Responsibilities include, but are not limited to: * Directs the Enrollment team regarding the conduct of provider enrollment activities, manages day-to-day workflow and productivity * Responsible for team metrics and training and development of enrollment team members * Responsible for ensuring that daily tasks are achieved * Handle escalated cases * Communicates interdepartmentally when needed * Ensures department objectives are met * Process improvement and maintenance * Other duties as assigned OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. We’re based out of Des Moines, Iowa, but we’ve got teammates spread across the US in many departments. Day to day, we collaborate most frequently using Slack, Notion, Linear, Figma, FullStory, and Zoom. In addition to competitive salaries and equity, this role includes: * Unlimited PTO — We believe in taking time off (and actually do it). * Medical, Dental and Vision — Because you, too, deserve access to great healthcare. * 401K Program — to save for your future. * Flexible Schedule and Work Policy. * Team Meet-ups and On-Site Visits — We love our team building in Des Moines! * The chance to change the future of medicine. Sound like a good fit? We’d love to meet you.

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Accounts Payable/Receivable Specialist

Des Moines, IA
$55-65k
Posted December 2, 2022

OpenLoop is looking for an Accounts Payable/Accounts Receivable Specialist to join our team at our HQ in Des Moines, Iowa. This role will be a member of the Finance Team, collaborating closely with the Accounting & Finance Manager. Responsibilities include, but are not limited to: * Support the optimization of OpenLoop’s financial transactions and systems by performing reconciliation of payments and customer accounts * Strengthen and grow relationships with vendors and suppliers through timely payments * Build client relationships by communicating with customers regarding past-due accounts * Assist in optimizing the accounts payable and accounts receivable processes * Exercise integrity and confidentiality in financial reporting, and comply with national and local financial regulations * Gather, verify, and review invoices for appropriate documentation prior to payment * Maintain accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollectible amounts are accounted for, and misc. differences are cleared * Perform daily cash management duties including the recording of bank deposits, updating and distribution of cash receipt logs, and posting of cash to the accounts receivable sub-ledger * Monitor and collect accounts receivable by contacting clients via phone, email and mail * Prep analytical and ratio analyses relevant to A/R so management can gain a better understanding of how collection efforts are progressing * Perform invoice and general-ledger data entry * Execute credit card and bank account reconciliation * Generate purchase orders when necessary * Obtain and print signatures on all checks * Assist stakeholders as needed * Manage vendor inquiries as needed * Assist with other projects and duties as assigned OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. We’re based out of Des Moines, Iowa, but we’ve got teammates spread across the US in many departments. Day to day, we collaborate most frequently using Slack, Notion, Linear, Figma, FullStory, and Zoom. In addition to competitive salaries and equity, this role includes: * Unlimited PTO — We believe in taking time off (and actually do it). * Medical, Dental and Vision — Because you, too, deserve access to great healthcare. * 401K Program — to save for your future. * Flexible Schedule and Work Policy. * Team Meet-ups and On-Site Visits — We love our team building in Des Moines! * The chance to change the future of medicine. Sound like a good fit? We’d love to meet you.

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Sales Representative

Des Moines, IA
$60-$90k
Posted December 1, 2022

OpenLoop is looking for proven Sales Reps to join our team right here in Des Moines, Iowa. The ideal candidates will be organized, charismatic and full of hustle with a passion for turning qualified opportunities into signed clients. As a rapidly scaling organization in a fast-paced industry, this is an excellent opportunity to expand your expertise in sales and healthcare. Responsibilities include, but are not limited to: * Master OpenLoop’s service offerings, value props, TAM and competitive differentiators * Run open opportunities from scoping call to close * Build and discuss sales proposals customized to each client * Negotiate contracts and tiered service packages * Hit monthly, quarterly and annual revenue targets * Attend conferences, tradeshows and meetings to grow pipeline * Maintain accurate opportunity and client records in CRM OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our telehealth services are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of autonomy, competence and belonging, as we want everyone to feel empowered and supported to do their best work. In addition to a competitive salary, this role includes: * Unlimited PTO — We believe in taking time off (and actually do it). * Medical, Dental and Vision — Because you, too, deserve access to great healthcare. * 401K Program — to save for your future. * Hybrid Office Environment.  * The chance to change the future of medicine. Sound like a fit? We’d love to meet you.

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Business Development Representative

Des Moines, IA
$45 - $60k
Posted December 1, 2022

OpenLoop is looking for driven Business Development Reps (BDRs) to join our sales team right here in Des Moines, Iowa. The ideal candidates will be organized, charismatic and full of hustle. As a rapidly scaling organization, there are ample opportunities to grow in your career and with the company. This is a great chance to gain valuable sales and healthcare experience across all stages of the prospect lifecycle with proven resources, trainings and mentors at your disposal. Responsibilities include but are not limited to: * Clearly articulate OpenLoop’s services and value props to prospective clients * Build targeted lead lists aligned to ideal clients, verticals and decision makers * Book quality scoping calls across hot inbound leads and cold outbound efforts * Nurture leads through a variety of mediums including social, email and phone * Input and maintain clean contact data in CRM * Support Sales Execs during meetings and with proposal creation * Contribute to the growth of our client base and achievement of our revenue goals OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our telehealth services are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of autonomy, competence and belonging, as we want everyone to feel empowered and supported to do their best work. In addition to a competitive salary, this role includes: * Unlimited PTO — We believe in taking time off (and actually do it). * Medical, Dental and Vision — Because you, too, deserve access to great healthcare. * 401K Program — to save for your future. * Hybrid office environment. * Team Meet-ups and On-Site Visits — We love our team building in Des Moines! * The chance to change the future of medicine. Sound like a fit? We’d love to meet you.

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Internal Recruiter

Des Moines, IA
$60-$70k
Posted December 1, 2022

OpenLoop is looking for an Internal Recruiter with a passion for healthcare delivery to join our HQ team in Des Moines, Iowa. This role will be a member of the HR Team, collaborating closely with the HR Manager. Responsibilities include, but are not limited to: * Support internal recruiting efforts for the organization * Collaborate with hiring managers to prioritize need & draft job descriptions * Publish and track performance of open positions on website and job sites * Balance inbound applicants & outbound hunting for internal candidates * Hold round one interviews and coordinate hand-offs / next steps with managers * Assist with day to day HR operations like onboarding, training & internal marketing * Other projects / duties as assigned for overall benefit to the organization OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. We’re based out of Des Moines, Iowa, but we’ve got teammates spread across the US in many departments. Day to day, we collaborate most frequently using Slack, Notion, Linear, Figma, FullStory, and Zoom. In addition to competitive salaries and equity, this role includes: * Unlimited PTO — We believe in taking time off (and actually do it). * Medical, Dental and Vision — Because you, too, deserve access to great healthcare. * 401K Program — to save for your future. * Flexible Schedule and Work Policy. * Team Meet-ups and On-Site Visits — We love our team building in Des Moines! * The chance to change the future of medicine. Sound like a good fit? We’d love to meet you.

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Senior Solutions Engineer - MERN Stack (MongoDB, Express.js, React.js, Node.js)

Des Moines, IA
| remote considered
$110K-$150K
Posted November 28, 2022

OpenLoop is looking for a Senior Solutions Engineer to join our team remotely or at our HQ in Des Moines, Iowa. This role will be a member of the Engineering Team, collaborating closely with the CTO. Responsibilities include, but are not limited to: * Conducting client discovery calls with sales representatives. * Meeting with clients to discuss their solution needs. * Strategizing with the sales team to create customized solutions. * Drafting and delivering presentations on targeted products. * Designing and installing customized software and solutions for the clients. * Testing the performance of the installed system and fixing bugs. * Providing post-installation follow-ups. * Developing relationships and maintaining customer relations. * Supporting the sales team with all technical related queries. * Identifying and solving issues in current solutions. * Participates in engineering sprints and maintains some coding duties. * Analyze, design, develop, as well as implement RESTful services and APIs. OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. We’re based out of Des Moines, Iowa, but we’ve got teammates spread across the US in many departments. Day to day, we collaborate most frequently using Slack, Notion, Linear, Figma, FullStory, and Zoom. In addition to competitive salaries and equity, this role includes: * Unlimited PTO — We believe in taking time off (and actually do it). * Medical, Dental and Vision — Because you, too, deserve access to great healthcare. * 401K Program — to save for your future. * Flexible Schedule and Work Policy. * Team Meet-ups and On-Site Visits — We love our team building in Des Moines! * The chance to change the future of medicine. Sound like a good fit? We’d love to meet you.

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Clinician Advocate

Des Moines, IA
$50,000 - $70,000
Posted November 28, 2022

OpenLoop is looking for a driven, personable, and detail-oriented Clinician Advocate to join our HQ team in Des Moines, IA. As a member of the Clinician Advocacy team, you will support the growth of our clinician network across all 50 states. We are looking for a Clinician Advocate with full-cycle recruiting experience in the healthcare field who is able to manage clinical relationships and articulate value propositions through a variety of mediums. Responsibilities include, but are not limited to: * Ensure OpenLoop attracts, hires, and retains top talent while growing a strong pipeline * Source and interview clinicians in alignment with clients' requirements (ie. culture-fit, specialties, telehealth competency, etc.) * Attract candidates using various sources such as social media, internal referrals, etc. * Successfully meet established metrics for recruiting and delivering results * Demonstrate enthusiasm for communicating our company’s vision and mission * Build and maintain relationships with candidates after placement to ensure we are providing maximum value and efficiency * Act as a liaison between OpenLoop clinicians and our internal client representatives * Coordinate internally across multiple verticals for timely clinician onboarding and anticipating future hiring needs OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. We’re based out of Des Moines, Iowa, but we’ve got teammates spread across the US in many departments. Day to day, we collaborate most frequently using Slack, Notion, Linear, Figma, FullStory, and Zoom. In addition to competitive salaries and equity, this role includes: * Unlimited PTO — We believe in taking time off (and actually do it). * Medical, Dental and Vision — Because you, too, deserve access to great healthcare. * 401K Program — to save for your future. * Flexible Schedule and Work Policy. * Team Meet-ups and On-Site Visits — We love our team building in Des Moines! * The chance to change the future of medicine. Sound like a good fit? We’d love to meet you.

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Implementation Manager

Des Moines, IA
$60,000 - $70,000
Posted November 28, 2022

OpenLoop is looking for an Implementation Manager  to join our HQ team in Des Moines. This role will be a member of the Director of Customer Success. The ideal candidate will have experience integrating technology and services on a project-by-project basis. The Implementation Manager will regularly meet with executives on both the OpenLoop and client teams in order to align stakeholders, timelines, and expectations. This will include hosting regular meetings, sending status updates, and creating new processes where needed for a successful client onboarding experience. Responsibilities include, but are not limited to: * Partner with Sales to close new business and seamlessly handoff to Customer Success * Lead customer relationships from sales close to product implementation * Continuously improve existing processes to evolve our product and offerings * Align complex client needs with  internal resources to power our their care delivery systems * Identify gaps and train team members on various requirements needed to run our services * Act as a role player for handling tasks that have not been automated or trained * Work closely with Director of Customer Success, Customer Success team, and other operational departments to close gaps in product and team development * Speak with customers and create solutions for their workflows with OpenLoop * Improve team efficiency by creating optimum processes with technology and people * Be a proxy for the Director of Customer Success on various meetings and processes such as legal, customer success, and communications * Other administrative and operational duties as assigned. OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. We’re based out of Des Moines, Iowa, but we’ve got teammates spread across the US in many departments. Day to day, we collaborate most frequently using Slack, Notion, Linear, Figma, FullStory, and Zoom. In addition to competitive salaries and equity, this role includes: * Unlimited PTO — We believe in taking time off (and actually do it). * Medical, Dental and Vision — Because you, too, deserve access to great healthcare. * 401K Program — to save for your future. * Flexible Schedule and Work Policy. * Team Meet-ups and On-Site Visits — We love our team building in Des Moines! * The chance to change the future of medicine. Sound like a good fit? We’d love to meet you.

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Customer Success Specialist

Des Moines, IA
$40-$50k
Posted November 28, 2022

OpenLoop is looking for a Customer Success Specialist to join our team remotely or at our HQ in Des Moines, Iowa. This role will be a member of the Operations team, collaborating closely with the Director of Customer Success to ensure a seamless user experience for clients from contract signing through relationship growth. Responsibilities include, but are not limited to: * Gather complex needs and align them with proper internal resources needed to power our partners’ care delivery systems * Continuously improve existing processes to evolve our product and offerings * Identify gaps and train clinicians on various requirements needed to run our services * Work closely with the Implementation, Account Management, and Clinician Advocacy Teams to close gaps in product and skills development * Manage of clinician scheduling and communication * Implement client and patient workflows into tech platforms spanning a variety of verticals * Data entry and integrity * Act as a proxy for the Customer Success and Implementation manager on various meetings and workflows such as legal, customer success, and communications * Improve team efficiency by creating optimum processes with technology and people OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. We’re based out of Des Moines, Iowa, but we’ve got teammates spread across the US in many departments. Day to day, we collaborate most frequently using Slack, Notion, Linear, Figma, FullStory, and Zoom. In addition to competitive salaries and equity, this role includes: * Unlimited PTO — We believe in taking time off (and actually do it). * Medical, Dental and Vision — Because you, too, deserve access to great healthcare. * 401K Program — to save for your future. * Flexible Schedule and Work Policy. * Team Meet-ups and On-Site Visits — We love our team building in Des Moines! * The chance to change the future of medicine. Sound like a good fit? We’d love to meet you.

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Certified Medical Assistant

Des Moines, IA
| remote considered
$20 - $23 / hour
Posted November 15, 2022

OpenLoop is looking for Certified Medical Assistants to join our team! About the Role Responsibilities include, but are not limited to: * Assists the physician by acting as a liaison on behalf of the patient to schedule, provide patient with scheduling information to obtain specialty testing, and/or specialty physician consultation * Confirm medication compliance with patients * Reconcile EHR Data and update consult notes by documenting patient data, treatments, procedures, and patient education * Complete intervention recommendations with patient from provider * Document all patient calls in the EHR and help patients meet goals outlined in the provider's care plan * Assist Physician with medication refills * Answers calls and route all incoming correspondence to appropriate staff * Supports patients and team members with use of videoconference technology * Manage patient registration and scheduling * Some administrative and operations duties as assigned OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. We’re based out of Des Moines, Iowa, but we’ve got teammates spread across the US in many departments. Day to day, we collaborate most frequently using Slack, Notion, Linear, Figma, FullStory, and Zoom. Our Benefits In addition to competitive salaries and equity, this role includes: * Generous PTO — We believe in taking time off (and actually do it). * Medical, Dental and Vision — Because you, too, deserve access to great healthcare. * 401K Program — to save for your future. * Flexible Schedule and Work Policy. * Team Meet-ups and On-Site Visits — We love our team building in Des Moines! * The chance to change the future of medicine. Sound like a good fit? We’d love to meet you.

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Operations Specialist

Des Moines, IA
$45-55k
Posted November 10, 2022

OpenLoop is looking for an Operations Specialist to join our HQ team in Des Moines, Iowa. This role will be a member of the Account Management Team, collaborating closely with the Senior Operations Specialist. Responsibilities include, but are not limited to: * Collaborate with team members to optimize current workplace tools and to create new tools * Review system and process optimizations, problem solving until they are fully functional * Research medical requirements, administrative codes, and other state requirement details * Assist with department organization including but not limited to mail management, calendar management, note taking, and other organizational tasks * Assist with daily operational tasks * Clear process documentation and refinement * Maintain and master new and existing workflow systems * Research and present findings on various topics * Other duties as assigned OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. We’re based out of Des Moines, Iowa, but we’ve got teammates spread across the US in many departments. Day to day, we collaborate most frequently using Slack, Notion, Linear, Figma, FullStory, and Zoom. In addition to competitive salaries and equity, this role includes: * Unlimited PTO — We believe in taking time off (and actually do it). * Medical, Dental and Vision — Because you, too, deserve access to great healthcare. * 401K Program — to save for your future. * Flexible Schedule and Work Policy. * Team Meet-ups and On-Site Visits — We love our team building in Des Moines! * The chance to change the future of medicine. Sound like a good fit? We’d love to meet you.

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Call Center Manager

Des Moines, IA
$60k - $70k
Posted November 8, 2022

OpenLoop is looking for a Call Center Manager with experience managing a rapidly growing team of healthcare contact center professionals to join our team remotely or at our HR in Des Moines, IA. The ideal candidate is a Zendesk master and will have experience successfully running call center operations. This includes the hiring, onboarding, day-to-day management, skill advancement, and goal achievement for all team members reporting to you. Other responsibilities include, but are not limited to: * Innovate call center technologies and processes to streamline warm handoffs and overall patient experience & satisfaction * Evaluating and overseeing all aspects of the day-to-day operations of our call center, as well as for being innovative and implementing new ways to increase productivity, improve communication, and drive metrics * Work with the business to map out call center procedures that fit client needs and variable demand * Provide strong, dynamic leadership that allows clinical call center representatives to succeed in their roles * Responsible for coaching and developing reports on customer service processes and best practices * Dig into systems to develop a deep understanding of metrics and troubleshooting * Develop, implement, and maintain effective internal and external Quality Assurance (QA) programs fostering continuous improvement and exceeding Service Level Agreement (SLA) performance * Manage customer service metrics that show team performance across accounts * Other duties as assigned OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. We’re based out of Des Moines, Iowa, but we’ve got teammates spread across the US in many departments. Day to day, we collaborate most frequently using Slack, Notion, Linear, Figma, FullStory, and Zoom. In addition to competitive salaries and equity, this role includes: * Unlimited PTO — We believe in taking time off (and actually do it). * Medical, Dental and Vision — Because you, too, deserve access to great healthcare. * 401K Program — to save for your future. * Flexible Schedule and Work Policy. * Team Meet-ups and On-Site Visits — We love our team building in Des Moines! * The chance to change the future of medicine. Sound like a good fit? We’d love to meet you.

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Administrative Assistant

Des Moines, IA
$17-$22/hour
Posted October 20, 2022

OpenLoop is looking for an Administrative Assistant to join our HQ team in Des Moines, Iowa. This role will be a member of the Administration Team and responsible for creating a welcoming and positive environment for guests and employees. Responsibilities include, but are not limited to: * Manage office inventory such as snacks, coffee, and supplies * Answer phone calls, taking messages as necessary * Distribute office mail, forwarding to remote team members as applicable * Manage team member calendars practically and efficiently * Anticipate office needs using creative decision making and independent judgement * Plan and manage travel arrangements for team members * Perform other basic to moderately complex administrative tasks as needed OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. We’re based out of Des Moines, Iowa, but we’ve got teammates spread across the US in many departments. Day to day, we collaborate most frequently using Slack, Notion, Linear, Figma, FullStory, and Zoom. In addition to competitive salaries and equity, this role includes: * Unlimited PTO — We believe in taking time off (and actually do it). * Medical, Dental and Vision — Because you, too, deserve access to great healthcare. * 401K Program — to save for your future. * Flexible Schedule and Work Policy. * Team Meet-ups and On-Site Visits — We love our team building in Des Moines! * The chance to change the future of medicine. Sound like a good fit? We’d love to meet you.

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Licensing Specialist

Des Moines, IA
| remote considered
$40K-$50K
Posted October 19, 2022

Responsibilities include, but are not limited to: * Apply for provider licenses in collaboration with the provider. * Monitor submitted license applications to determine status weekly. * Ensure all license applications are full and complete to streamline processing time. * Verify providers’ requirements for approval to work in specific states and plans. * Run licensing reports for new hires, identify continuing education, and additional license needs. * Understand continuing education requirements and maintain calendar for due dates. * Resolve license deficiencies and related issues within state board requirements. * Track and monitor license expirations and renewals for providers. * Assist in interpreting state requirements and communicate with state licensing boards as necessary. * Assist in the support of compliance and licensing initiatives. * Communicate requirements with internal teams and follow-up when necessary. * Act as system access administrator for related third parties. * Speak to providers via phone calls using appropriate telephone etiquette. * Email providers using professional email etiquette. * Effective data entry. * Complete special projects. * Other duties as assigned. OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. We’re based out of Des Moines, Iowa, but we’ve got teammates spread across the US in many departments. Day to day, we collaborate most frequently using Slack, Notion, Linear, Figma, FullStory, and Zoom. In addition to competitive salaries and equity, this role includes: * Unlimited PTO — We believe in taking time off (and actually do it). * Medical, Dental and Vision — Because you, too, deserve access to great healthcare. * 401K Program — to save for your future. * Flexible Schedule and Work Policy. * Team Meet-ups and On-Site Visits — We love our team building in Des Moines! * The chance to change the future of medicine. Sound like a good fit? We’d love to meet you.

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Medical Billing Specialist

Des Moines, IA
| remote considered
$50,000 - $60,000
Posted October 19, 2022

OpenLoop is looking for a Medical Billing Specialist to join our team remotely. This role will be a member of the Practice Administration & RCM Team, collaborating closely with the Director of Practice Admin & RCM. Responsibilities include, but are not limited to: * Support Revenue Cycle Management Team by auditing physician coding and clinical documentation for correct code assignment and medical necessity support. * Responsible for timely resolution of insurance claims including appeals. * Prepares and submits clean claims to various insurance payers both electronic and paper. * Updates member numbers and insurance payer information and submits corrected billing as needed. * Works clearinghouse rejections daily and notifies supervisor of any ongoing front-end errors that need to be addressed. * Work with third party biller agency to ensure claims are being processed accordantly. * Works with patients to review billing issues and process outstanding balances. * Contact insurance carriers to verify eligibility and authorizations. * Answering all patient or insurance telephone inquiries. * Updating billing software as required. OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. We’re based out of Des Moines, Iowa, but we’ve got teammates spread across the US in many departments. Day to day, we collaborate most frequently using Slack, Notion, Linear, Figma, FullStory, and Zoom. In addition to competitive salaries and equity, this role includes: * Unlimited PTO — We believe in taking time off (and actually do it). * Medical, Dental and Vision — Because you, too, deserve access to great healthcare. * 401K Program — to save for your future. * Flexible Schedule and Work Policy. * Team Meet-ups and On-Site Visits — We love our team building in Des Moines! * The chance to change the future of medicine. Sound like a good fit? We’d love to meet you.

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Payer Contract Manager

Des Moines, IA
| remote considered
Posted September 1, 2022

OpenLoop is looking for a Payer Contract Manager to join our team remotely. This role will be a member of the Credentialing Team, collaborating closely with the Senior Director of Credentialing, Licensing & Compliance. The Payer Contract Manager will be responsible for all duties related to managing payer contracts, negotiations and renegotiations of new and existing payer contracts. Additionally this position is expected to be a SME for Payer Contracting and assist in fostering a learning atmosphere for other team members.  Responsibilities include, but are not limited to: * Development, coordination and analysis of payer contracts * Secure and maintain credentialing delegation agreements with payers. * Negotiation of payment terms and rates for new and existing contracts efficiently and effectively that are favorable for the organization * Collaboration with the Credentialing team to ensure contracts are appropriately identified, negotiated, implemented, audited and renegotiated in a timely manner * Collaboration with other functional areas of the organization to ensure payer contracts are negotiated and structured in a manner that yields a positive impact on the company * Review of contract terms and conditions in order to facilitate accurate implementation of contracts * Maintain current knowledge of Medicare reimbursement methodologies, State Medicaid payment methodologies, and Commercial payment methodologies * Fee schedule development utilizing financial models and analysis in negotiating rates with Payers * Manage and oversee all payers and markets of assigned geographic area * May serve as a liaison internally between Billing/Coding, Finance, Information Technology, and Clinical Operations as it relates to MCO updates and changes * Monitor renewals for contacts within assigned territory and renegotiate contracts as appropriate upon renewal * Establish productive professional relationships with Payer Negotiators or Representatives * Resolve escalated contract specific issues of Payers * Assist with analysis of payer mix and rate structure of Payer contracts * Maintain working knowledge of billing database for reporting purposes * Manage special projects and other duties as required OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. We’re based out of Des Moines, Iowa, but we’ve got teammates spread across the US in many departments. Day to day, we collaborate most frequently using Slack, Notion, Linear, Figma, FullStory, and Zoom. In addition to competitive salaries and equity, this role includes: * Unlimited PTO — We believe in taking time off (and actually do it). * Medical, Dental and Vision — Because you, too, deserve access to great healthcare. * 401K Program — to save for your future. * Flexible Schedule and Work Policy. * Team Meet-ups and On-Site Visits — We love our team building in Des Moines! * The chance to change the future of medicine. Sound like a good fit? We’d love to meet you.

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