The future of healthcare works at OpenLoop.

OpenLoop is looking for a Senior Manager, Technical Account Management to join our team Remotely or at our HQ in Des Moines, IA. As the Sr. Manager of Technical Account Management, you will oversee our fast-growing group of B2B customer accounts, ensuring they receive exceptional service and support across our health tech offerings. This role requires a technically proficient individual with a background in technical account management, excellent communication skills, and the ability to keep customers calm during challenging situations. The ideal candidate will be adept at providing feedback to the organization on customer needs and driving improvements in customer satisfaction. We’re a fast growing company on a mission to bring healing anywhere and this is a great chance to partner with world class organizations to grow. Responsibilities include, but are not limited to: * Develop and maintain strong relationships with key B2B customers, acting as their primary point of contact. * Ensure customers receive timely and effective support, addressing their needs and concerns with professionalism and empathy. * Leverage technical knowledge to understand and address customer issues, providing accurate and effective solutions. * Gather and analyze customer feedback to identify trends, pain points, and areas for improvement. * Provide actionable insights to internal teams, including product development, customer support, and senior management, to drive continuous improvement. * Implement strategies to enhance overall B2B customer satisfaction, focusing on long-term relationship building and retention. * Monitor customer satisfaction metrics and develop action plans to address any areas of concern. * Develop and implement crisis management protocols to handle customer issues promptly and effectively. * Lead and mentor a small team of account managers, providing guidance, training, and support to ensure high performance. * Work closely with cross-functional teams to align customer needs with business objectives.

OpenLoop is looking for a Technical Account Manager to join our team remotely or in Des Moines, IA. This role will be a member of the Account Management team, collaborating closely with the Sr. Manager of Technical Account Management to ensure a seamless user experience for clients from contract signing through relationship growth. Job Overview: We are seeking a dynamic and experienced Technical Account Manager to join our team. This role is critical in ensuring the success and satisfaction of our clients by providing expert technical support, fostering strong client relationships, and driving the adoption and optimization of our products and services. The ideal candidate will have a strong technical background, excellent communication skills, and a passion for helping clients achieve their goals. Key Responsibilities: * Serve as the primary point of contact for assigned clients, building and maintaining strong, long-term relationships. * Provide expert-level technical support to clients, troubleshooting and resolving complex issues related to our products and services. * Guide new clients through the onboarding process, ensuring they understand how to maximize the value of our solutions. Conduct training sessions and provide ongoing education as needed. * Develop deep knowledge of our programs, products, and services, staying updated on new features and improvements. Act as a program expert to clients, offering tailored solutions to meet their unique business needs. * Monitor client programs, analytics and overall satisfaction, identifying opportunities for improvement and growth. Proactively address potential issues before they impact the client. * Work closely with the sales, program management, and technical support to ensure client feedback is incorporated into programs and to escalate critical issues when necessary. * Regularly review and analyze client data to identify trends, potential risks, and opportunities for upselling or cross-selling additional services. * Collaborate with the sales team to manage contract renewals and client upsells to ensure continued client satisfaction.

OpenLoop is looking for a Senior Financial Planning & Analysis (FP&A) Analyst to join our team. This role will be a member of the Finance Team, collaborating closely with CFO, leadership team, and cross-functionally. The FP&A Analyst will play a critical role in financial planning, analysis, and decision support. This individual will be responsible for creating financial models, analyzing financial performance, and providing insights to guide business strategies and decision-making processes. The ideal candidate will have strong analytical skills, attention to detail, and the ability to communicate financial information effectively to stakeholders. Responsibilities include, but are not limited to: * Develop and maintain financial models to support forecasting, budgeting, and long-term planning. * Prepare monthly, quarterly, and annual financial reports, including variance analysis and commentary on financial performance. * Analyze financial statements, trends, and key performance indicators (KPIs) to provide actionable insights for management. * Assist in the development of annual budgets and periodic forecasts, working closely with various departments to gather input and ensure accuracy. * Monitor actual performance against budgets and forecasts, identifying variances and providing recommendations for corrective actions. * Support strategic planning initiatives by analyzing financial data and trends to assist in the development of business strategies. Conduct scenario analyses and financial simulations to evaluate potential business opportunities and risks. * Work with cross-functional teams to gather financial information, understand business drivers, and support decision-making processes. * Prepare presentations and reports for senior management and Board, highlighting key financial metrics and strategic recommendations. * Identify opportunities for improving financial processes and systems to enhance efficiency and accuracy. * Assist in the implementation of new financial tools and technologies. * Provide financial analysis and support for special projects and initiatives as required by the finance team or senior management.