The future of healthcare works at OpenLoop.

OpenLoop is looking for a driven Business Development Representative to join our sales team right here at our HQ in Des Moines, Iowa. The ideal candidates will be organized, charismatic and full of hustle.  As a rapidly scaling organization, there are ample opportunities to grow in your career and with the company. This is a great chance to gain valuable sales and healthcare experience across all stages of the prospect lifecycle with proven resources, training and mentors at your disposal.   About the Role Responsibilities include but are not limited to: * Clearly articulate OpenLoop’s services and value props to prospective clients * Build targeted lead lists aligned to ideal clients, verticals and decision makers * Book quality scoping calls across hot inbound leads and cold outbound efforts * Nurture leads through a variety of mediums including social, email and phone * Input and maintain clean contact data in CRM * Support Sales Execs during meetings and with proposal creation * Contribute to the growth of our client base and achievement of our revenue goals Requirements * 1-3 years in sales, business development, or a related role. * Bachelor's degree in Business, Marketing, or a related field (preferred). * Proven background in generating leads and driving sales growth. * Familiarity with CRM software (e.g., Salesforce, HubSpot, Zoho). * Strong written and verbal communication skills. * Self-motivated and results-oriented, with a proactive approach to lead generation. * Results-oriented mindset with demonstrated resilience. * Background in or exposure to healthcare is a bonus!     -------------------------------------------------------------------------------- About OpenLoop OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. Our Company Culture We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. Our Benefits In addition to the salary for this role, you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Unlimited PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

OpenLoop is hiring a Channel Partnerships Manager to join our team remotely or at our HQ in Des Moines, IA.  In this role, you will be responsible for managing and growing relationships with self-insured employers, brokers, and benefits consulting to expand our market reach and drive revenue growth. This individual will leverage their strong network and industry expertise to develop strategic partnerships, drive revenue growth, and expand our market presence in the employer benefits ecosystem. The ideal candidate will have experience in channel management, strong communication skills, and a passion for tele-health and digital health innovation. This role is perfect for someone with a proven track record of building strategic partnerships and a deep understanding of the healthcare technology landscape. About The Role Responsibilities include, but are not limited to: * Identify, recruit, and nurture relationships with brokers, benefits consultants, and self-insured employers. * Leverage existing networks to establish strong partnerships quickly, focusing on high-potential opportunities * Collaborate with partners to drive joint sales efforts, ensuring alignment with our go-to-market strategy. * Develop and implement business plans with partners to achieve revenue and growth targets. * Provide comprehensive training, resources, and support to partners, enabling them to effectively position and sell our solutions. * Act as the primary liaison for partner needs, ensuring seamless communication and issue resolution. * Stay informed about trends in self-funded insurance, benefits design, and healthcare cost management. * Use market insights to influence internal strategies and refine product offerings * Monitor partner performance against established KPIs, driving accountability and continuous improvement. * Conduct regular business reviews to ensure mutual success and explore growth opportunities. Requirements * Bachelor’s degree in Business, Healthcare Administration, Marketing, or a related field preferred. * 5+ years in channel management, business development, or sales, with a focus on self-insured employers, brokers, or benefits consulting. * In-depth understanding of the self-funded insurance market, benefits administration, and healthcare cost containment strategies. * Established relationships with brokers, TPAs, and large self-insured employers. * Demonstrated success in driving revenuethrough partnerships and achieving aggressive growth targets * Familiarity with CRM systems (e.g., Salesforce, Zoho, Hubspot) and other sales and partner management tools. * Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels. * Experience with healthcare analytics, tele-health, or related benefits solutions. * Familiarity with regulatory and compliance considerations in self-funded insurance * Ability to thrive in a fast-paced, dynamic environment with a self-starter mindset.   Salary Description Annual Salary Range: $95,000- $100,000 + Commission     -------------------------------------------------------------------------------- About OpenLoop OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. Our Company Culture We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. Our Benefits In addition to the salary for this role, you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Unlimited PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

OpenLoop is looking for a driven, personable, and detail-oriented Clinician Advocate (Clinical Recruiter) to join our HQ team, onsite* at our Des Moines, Iowa office. As a member of the Clinician Advocacy team, you will support the recruitment and growth of our clinician network across all 50 states. We are looking for a Clinician Advocate (Recruiter) with full-cycle recruiting experience in the healthcare field with the ability to manage clinical relationships and articulate value propositions through a variety of mediums. About the Role Responsibilities include, but are not limited to: * Ensure OpenLoop attracts, hires, and retains top talent while growing a strong pipeline * Source and interviewing clinicians in alignment with clients' requirements (ie. culture-fit, specialties, tele-health competency, etc.) * Work directly with clients to understand their staffing needs and deliver accordingly * Grow client book of business as related to staffing * Attract candidates using various sources such as social media, internal referrals, etc. * Successfully meet established metrics for recruiting and delivering results * Demonstrate enthusiasm for communicating our company’s vision and mission * Build and maintain relationships with candidates after placement to ensure we are providing maximum value and efficiency * Act as a liaison between OpenLoop clinicians and our internal client representatives * Coordinate internally across multiple verticals for timely clinician onboarding and anticipating future hiring needs * Minimum 3 years healthcare recruiting experience is required * Must have an affinity toward innovation and relationship management * Must have the capacity to understand and guide clinical discussions * Must have a desire to improve healthcare delivery systems * Agency recruiting experience is preferred * Bachelor's degree preferred * Onsite requirement of hybrid, 3 days per week at our Des Moines HQ.   -------------------------------------------------------------------------------- About OpenLoop OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. Our Company Culture We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. Our Benefits In addition to the salary for this role, you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Unlimited PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

OpenLoop is looking for a Data Analyst to join our team remotely or at our HQ in Des Moines, IA.  The ideal candidate will leverage data to improve patient care, optimize our platform, and drive key business decisions. You will be responsible for analyzing health-related data, identifying trends in telemedicine usage, and working closely with cross-functional teams to optimize tele-health services and improve patient outcomes. What You'll Do: Responsibilities include, but are not limited to: * Data Collection and Processing: Gather and clean data from various sources, ensuring data integrity and accuracy. * Data Analysis: Utilize statistical techniques and software (e.g., SQL, Excel, R, Python) to analyze datasets and identify trends, patterns, and anomalies. * Reporting: Create detailed reports and visualizations (e.g., dashboards, graphs, charts) to present findings to stakeholders. * Collaboration: Work closely with cross-functional teams, including finance, operations and customer success management, to understand their data needs and provide relevant insights. * Performance Metrics: Develop and track key performance indicators (KPIs) to measure the success of business initiatives. * Continuous Improvement: Identify opportunities to improve data collection and analysis processes. * 1-2 years of experience as a data analyst or in a similar role. * Bachelor’s degree in Data Science, Statistics, Mathematics, Computer Science, or a related field - Required * Solid proficiency in SQL, Excel, and data visualization tools (e.g., Tableau, Power BI) - Required * Strong problem-solving abilities and attention to detail. * Excellent verbal and written communication skills, with the ability to present complex data insights clearly, to both technical and non technical users. * Ability to work effectively both independently and as part of a team. * Must be able to handle last minute requests with regards to reports and other data * Must have experience handling competing priorities in a fast paced environment * Proficiency in Zoho Analytics strongly preferred * Healthcare industry experience a plus, but not required Salary range (annual): $ 68,000  /  $ 75,000   Remote Salary Range $68,000—$75,000 USD   -------------------------------------------------------------------------------- About OpenLoop OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. Our Company Culture We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. Our Benefits In addition to the salary for this role, you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Unlimited PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is seeking an experienced Director of Creative Content and User Engagement to join our team remotely or at our HQ in Des Moines, IA. In this role, you will drive the strategy, creation, and delivery of impactful marketing initiatives to support our clients in promoting new medical services. This is a leadership role within the company that combines two key functions: overseeing the creative development of marketing materials and actively driving client engagement and adoption of new products or services, essentially ensuring not only high-quality creative output but also that clients fully utilize and benefit from the company's offerings.   What You'll Do Strategic Leadership * Partner with senior leadership to define and implement internal marketing strategies that align with business objectives. * Drive the development of campaigns that engage clients’ existing customers, promoting services like weight loss, HRT, TRT, and anti-aging therapies. * Champion innovation by identifying emerging trends and integrating them into marketing strategies. Creative Oversight * Lead the creative team in developing multi-channel marketing materials, ensuring alignment with brand identity and client needs. * Oversee the production of high-quality assets across digital, print, and video platforms. * Set creative standards, provide strategic direction, and ensure consistent messaging across all content. Client Enablement and Engagement * Develop comprehensive marketing kits, including educational content, promotional materials, and turnkey solutions for clients to integrate into their marketing channels. * Guide clients on best practices for deploying email campaigns, SMS messaging, and social media strategies. * Create in-office materials, such as interactive displays and testimonials, and train client teams to integrate them effectively. Cross-Functional Collaboration * Collaborate with sales, customer success, and product teams to ensure alignment between creative messaging and the overall client experience. * Act as a liaison between internal stakeholders and clients to deliver cohesive, results-driven marketing solutions. Performance and Optimization * Establish KPIs to evaluate the success of marketing initiatives, leveraging data to inform refinements. * Gather client feedback to continuously enhance marketing strategies and tools. * Work with clients to track engagement metrics and recommend optimizations for adoption and campaign performance. Leadership and Team Development * Build and mentor a high-performing creative team, fostering a culture of collaboration and innovation. * Provide clear direction, set priorities, and empower team members to deliver exceptional results. * Cultivate relationships with external agencies and contractors to scale content production as needed. Who You Are * 7+ years in marketing leadership, content strategy, or creative direction roles. Experience in healthcare or service-based industries is highly desirable. * Proven track record of leading cross-functional teams and delivering measurable results. * Strong leadership and team management capabilities. * Expertise in storytelling, copywriting, and visual communication. * Proficiency in digital and print marketing techniques, including campaign development and execution. * Analytical mindset with the ability to use data to inform decisions and optimize strategies. * Visionary leader with the ability to translate business objectives into compelling marketing initiatives. * Collaborative communicator who excels in building relationships with clients, internal teams, and external partners. * Highly organized, strategic, and results-oriented with a focus on delivering value to clients and the business. Remote Salary Range $125,000—$140,000 USD   -------------------------------------------------------------------------------- About OpenLoop OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. Our Company Culture We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. Our Benefits In addition to the salary for this role, you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Unlimited PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for a Director of Customer Success to join our team remotely or at our HQ in Des Moines, Iowa.  As the Director of Customer Success at OpenLoop, you will play a pivotal role in ensuring the success and satisfaction of our customers. You will lead a team dedicated to building strong relationships with our clients, understanding their needs, and delivering exceptional service to drive usage, retention, and growth. This role requires a strategic thinker with a deep understanding of telehealth, strong leadership skills, a passion for delivering value to customers, and the ability to keep customers calm during challenging situations.The ideal candidate will be adept at providing feedback to the organization on customer needs and driving improvements in customer satisfaction. What You'll Do Strategic Leadership: * Develop and execute a customer success strategy aligned with the company's overall goals and objectives. * Establish key performance indicators (KPIs) and metrics to measure the success of the customer success team and drive continuous improvement. * Collaborate with cross-functional teams, including implementation, data, product development, sales, and marketing, to ensure alignment and a seamless customer experience. Team Management: * Build, lead, and mentor a high-performing customer success team. * Provide coaching, guidance, and professional development opportunities to team members to foster growth and retention. * Set clear goals and expectations for the team and hold them accountable for results. Customer Engagement and Retention: * Cultivate strong relationships with key B2B customers, understanding their needs, challenges, and objectives. * Proactively identify opportunities to add value and drive customer satisfaction and loyalty. * Ensure customers receive timely and effective support, addressing their needs and concerns with professionalism and empathy. * Leverage technical knowledge to understand and address customer issues, providing accurate and effective solutions. * Develop and implement retention strategies to minimize churn and maximize customer lifetime value.  * Gather and analyze customer feedback and RCA patient issues to identify trends, pain points, and areas for improvement. Customer Advocacy: * Serve as the voice of the customer within the organization, advocating for their needs and priorities. * Gather customer feedback and insights to inform product development, enhancements, and roadmap decisions. * Work closely with the product team to ensure that customer feedback is incorporated into product planning and development processes. Technology & Systems: * Proficiency in CRM software (e.g., Zoho, Salesforce, HubSpot) for managing customer relationships and tracking interactions. * Proficient in understanding how systems integrate and exchange information through webhooks and APIs. * Familiarity with telehealth platforms and related technologies is a plus. * Experience with project management tools (e.g., Asana, Trello) for coordinating customer success initiatives. Who You Are * Bachelor's degree in Business Administration or a related field. * 8-10 years relevant experience in a customer success role or equivalent. Strong preference for candidates who understand & thrive on the ambiguity and pace of a high-growth startup. * Proven track record of success in a customer success leadership role, preferably in the healthcare, telehealth, or technology industry. * Proven ability to keep customers calm and manage challenging situations effectively. * Excellent communication skills, both verbal and written, with the ability to convey technical information to non-technical audiences. * Ability to effectively collaborate with remote teams across different time zones, leveraging communication tools and technology to facilitate seamless collaboration. * Anticipate customer needs and challenges, and take proactive steps to address them, ensuring a positive customer experience and driving long-term success. * Willingness to roll up your sleeves and get your hands dirty when needed, without hesitation or pretension. You embrace the opportunity to dive into the details and grind it out when necessary, reminiscing about the days when that was more of your day-to-day. * Strategic thinker with the ability to translate customer needs into actionable plans and initiatives. * Experience managing and developing high-performing teams. * Analytical mindset with the ability to leverage data to drive insights and decision-making. Remote Salary Range $120,000—$135,000 USD   -------------------------------------------------------------------------------- About OpenLoop OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. Our Company Culture We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. Our Benefits In addition to the salary for this role, you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Unlimited PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for a Director of Technical Implementation to join our team Remotely or at our HQ in Des Moines. This role will be a member of the Implementation Team, collaborating closely with the Sr. Director of Customer Solutions & Implementation. What You'll Do * Develop and oversee the implementation roadmap to ensure successful client onboarding and solution deployment. * Lead and mentor a team of implementation specialists, project managers, and technical consultants. * Serve as the primary point of contact for client escalations during the implementation phase. * Collaborate with clients to understand their workflows, objectives, and customization needs. * Drive strategic planning sessions to align project timelines, goals, and deliverables. * Monitor client satisfaction and proactively address potential risks or delays. * Create and refine implementation processes, tools, and documentation for scalability. * Work closely with product and engineering teams to resolve technical challenges and optimize integrations. * Measure success metrics for implementation projects and report outcomes to leadership. * Partner with the sales team to support pre-sales activities and solution demonstrations. * Provide feedback to product teams to guide feature development based on client needs. * Identify opportunities for process improvements and innovative solutions. Who You Are * Bachelor’s degree in Business, Computer Science, or a related field. * 7+ years of experience in implementation, client success, or project management, preferably in a B2B healthcare or SaaS environment. * Proficient in coding and API integrations, with hands-on experience working with webhooks to automate workflows, enhance system communication, and improve data synchronization across platforms. * Proven track record of leading complex enterprise implementations with measurable outcomes. * Strong leadership skills with experience managing cross-functional teams. * Exceptional problem-solving, organizational, and communication abilities. * Proficiency in project management tools (e.g., Asana, JIRA, Smartsheet). Remote Salary Range $140,000—$150,000 USD   -------------------------------------------------------------------------------- About OpenLoop OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. Our Company Culture We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. Our Benefits In addition to the salary for this role, you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Unlimited PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

OpenLoop is looking for a Head of Revenue Operations to join our team at our HQ in Des Moines, IA or remote in Minnesota with the expectation to travel often to the HQ. In this role, you will drive operational excellence across our marketing, sales, and customer success teams. This key leadership role will focus on optimizing marketing lead flow, demand generation processes, Ideal Customer Profile (ICP) mapping, and leveraging data-driven insights to ensure scalable growth. Additionally, you will manage the deal desk and quote approval processes, while serving as the Chief of Staff to the CCO, supporting strategic initiatives and ensuring alignment across revenue-generating functions. About the Role Responsibilities include, but are not limited to: * Optimize the marketing lead flow process, ensuring alignment with sales for efficient lead handoff. Collaborate on demand generation campaigns targeting the Ideal Customer Profile (ICP) and monitor campaign performance for data-driven optimizations. * Develop and refine ICP maps for precise targeting, prioritizing markets and segments. Analyze customer behavior and market trends to evolve ICP strategies. * Build data analytics frameworks to support strategic decisions, providing insights on lead conversion, sales pipeline, and customer retention. Ensure data accuracy and accessibility for stakeholders. * Implement a scalable sales methodology aligned with company goals, optimizing the sales process from lead generation to closure. Collaborate with sales leadership on pipeline management and forecasting. * Lead a revenue enablement strategy, equipping sales and customer-facing teams with tools and training to communicate value propositions effectively. Partner with learning teams for ongoing training. * Oversee the deal desk function, ensuring timely creation and approval of quotes and contracts. Collaborate with finance and legal to streamline the quote-to-cash process and review custom pricing for compliance and profitability. * Improve RevOps processes to enhance efficiency across marketing, sales, and customer success, leveraging automation tools and CRM systems. * Act as a strategic advisor to the Chief Commercial Officer, prioritizing initiatives and leading cross-functional projects. Prepare business reviews and strategic recommendations for the executive team.  Requirements * 8+ years of experience in revenue operations, sales operations, or marketing operations within a high-growth B2B environment, preferably in the SaaS or technology sector. * Strong expertise in sales methodology development, sales process optimization, revenue enablement, and deal desk management. * Experience driving marketing lead flow, demand generation strategies, and ICP development. * Demonstrated experience leveraging data insights to drive decision-making and optimize processes. * Hands-on experience with Salesforce, Zoho, HubSpot, and other CRM and marketing automation platforms. * Proven ability to analyze and improve CRM workflows, lead scoring, campaign effectiveness, and quote-to-cash processes. * Proven ability to lead and influence cross-functional teams and drive initiatives to completion. * Strong analytical mindset with the ability to translate complex data into actionable business insights. * Excellent communication and presentation skills, with experience interacting with senior leadership and executive teams. * Experience in Chief of Staff or similar roles, supporting executive-level leadership. * Experience working in fast-growing, scaling organizations. * Knowledge of sales methodologies, customer success best practices, and deal desk operations. * 50%+ travel required to HQ in Des Moines, IA.   Salary Description Annual Salary Range: $140,000- $155,000 + Bonus + Equity Remote Salary Range $140,000—$155,000 USD   -------------------------------------------------------------------------------- About OpenLoop OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. Our Company Culture We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. Our Benefits In addition to the salary for this role, you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Unlimited PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role The Licensing Specialist is responsible for assisting with the licensing process for telehealth clinical providers and ensuring compliance with state regulations and board requirements. This role involves managing licensing requests and ensuring documentation is complete and accurate. The Licensing Specialist will work closely with our clinicians and compliance teams to ensure timely and accurate license application submission and renewals. What You'll Do: * Assist with reviewing and completing initial and renewal licensing applications for healthcare providers across multiple states, ensuring timely submissions, follow up and renewals. * Maintain and update licensing documentation in the company database. * Track the status of applications and licenses, ensuring timely renewals and follow-ups. * Communicate with state licensing boards and other regulatory agencies as needed. * Help resolve any issues or discrepancies in licensing documents. * Provide support to the licensing team in preparing reports on licensing statuses. * Assist with any other administrative tasks as required by the licensing team. * Collaborate with legal and regulatory teams to ensure compliance with all state and federal licensing requirements. * Proactively identify areas for improvement in the licensing process and implement best practices. * Manage communications with state boards and regulatory bodies to resolve escalated issues. * Other duties as required. Who You Are: * 1-2 years of experience in healthcare licensing, credentialing, regulatory compliance or Human Resources. * Experience in multi-state clinician licensing, credentialing, healthcare compliance, or similar field. * Detail-orientated mindset with strong organizational skills. * Strong communication skills. * Experience with provider data management systems such as MDStaff, and E-Ticketing software (Jira/Zoho Desk) a plus. Remote Salary Range $45,000—$50,000 USD   -------------------------------------------------------------------------------- About OpenLoop OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. Our Company Culture We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. Our Benefits In addition to the salary for this role, you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Unlimited PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

OpenLoop is looking for an IT Manager to join our HQ team in Des Moines, Iowa. This role will be responsible for establishing operational excellence and building out the IT team at OpenLoop from the ground up. This leader will be a member of the Development Team, collaborating closely with the Chief Technology Officer and HR team. ABOUT THE ROLE Responsibilities include, but are not limited to: * Build out and communicate SOPs for all IT needs, informing internal stakeholders of new IT support processes * Manage, coach and develop IT team (technician support / system administrator) * Improve internal ticketing systems & processes * Troubleshoot system issues for current employees * Successfully respond to and manage time sensitive issues and requests from medical providers and their daily systems, ensuring no interruption in service or impact to patient care * Frequently use of Apple business manager and Mosyle or other MDM systems * Manage and continuously improve the process of all new employee onboarding (i.e. hardware and system setup), contributing to a positive onboarding experience, in addition to managing the deprovisioning of returned hardware from offboarded employees. * Successfully manage the OpenLoop directory, creating and continuously improving the hierarchical system, allowing for efficient access and management of data within the company * Experience with CRMs, understanding technical workflows, integrations, mobile accessibility, including software and infrastructure needs, for storage * Other duties as assigned WHO YOU ARE:   * Minimum 5 years experience as an IT Manager (required) * At least 2 years experience leading and coaching internal IT teams and processes (required) * Years of experience in healthcare environment / industry (required) * Experience implementing a ticketing system or building out processes for IT support required * CRM experience (required) * Ability to learn new systems quickly * Detail Oriented and adaptable * Advanced problem solving skills * Experience and ability to have confident conversations with medical providers, when handling time sensitive requests, and/or technical issues Salary range: $80K - $100K  / annual salary  #LI-JC1 Remote Salary Range $80,000—$100,000 USD   -------------------------------------------------------------------------------- About OpenLoop OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. Our Company Culture We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. Our Benefits In addition to the salary for this role, you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Unlimited PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for a People Operations Coordinator to join our team at our HQ in Des Moines, IA. This role will be a member of the People team, collaborating closely with the Senior Director of Human Resources. What You'll Do * Employee Lifecycle Support – Assist with onboarding, offboarding, internal transfers, and promotions by processing employee data, generating offer and change letters, and ensuring accurate documentation. * HRIS & Data Management – Maintain employee records in the HRIS, ensuring accuracy and timely updates. * Benefits & Leave Administration – Support employees with benefits enrollment, leave requests, and general inquiries, escalating issues as needed. * Compliance & Documentation – Ensure proper documentation of HR processes, maintain employee records, and support compliance initiatives. * Employee Support & Case Management – Act as the first point of contact for HR-related questions, managing a ticketing system or shared inbox. * Process Improvement – Identify and implement efficiencies in HR processes, documentation, and workflows. * HR Reporting & Audits – Assist in compiling reports on headcount, attrition, compliance, and other HR metrics. * Cross-Functional Collaboration – Work closely with Talent Acquisition, Payroll, and IT to ensure seamless employee experiences. * Other duties as assigned Who You Are * Required: * 2+ years of experience in people operations, human resources administration, human resources shared services, or a similar role. * Strong organizational skills with the ability to manage multiple priorities. * Excellent communication skills and a customer service mindset. * Ability to handle sensitive information with discretion and professionalism. * Basic understanding of HR policies, benefits, payroll, and compliance regulations. * Preferred: * Experience with HRIS platforms (e.g., Rippling, Paylocity, or similar). * Experience in telehealth, healthcare, or tech industries. Remote Salary Range $55,000—$65,000 USD   -------------------------------------------------------------------------------- About OpenLoop OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. Our Company Culture We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. Our Benefits In addition to the salary for this role, you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Unlimited PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role The Practice Authority Specialist is responsible for establishing, tracking, and submitting collaborative practice agreements (CPA) between healthcare providers, ensuring compliance with state regulations and organizational policies. This role serves as a vital link between clinicians, regulatory bodies, and internal stakeholders. The Practice Authority Specialist will handle task-based activities related to the establishment and documentation of collaborative practice agreements. What You'll Do * Collaborative Practice Agreement Management: * Establish, submit and track CPAs for clinicians across multiple states, ensuring compliance with state-specific regulations. * Track the status and renewal timelines of CPAs, ensuring all agreements remain current and valid. * Serve as a liaison between midlevel clinicians and collaborating physicians to facilitate agreement execution and renewal. * Clinician Communication and Education: * Use existing resources to provide clear and comprehensive guidance to clinicians on collaborative practice requirements and processes. Who You Are * 1+ years of experience in healthcare regulatory compliance, recruitment, licensure, or collaborative practice management preferred. * Experience in multi-state healthcare operations, especially in telehealth or large healthcare organizations. * Strong communication and interpersonal skills, with a talent for simplifying complex regulatory concepts. * Experience with regulatory tracking systems, Excel, and GSuite; experience with Jira or similar tools is a plus. * Knowledge of collaborative practice requirements and state-specific regulations. * Familiarity with healthcare compliance and credentialing best practices. * Bachelor’s degree in Healthcare Administration, Business, or a related field; advanced degree or certifications in regulatory compliance are a plus. Remote Salary Range $75,000—$80,000 USD   -------------------------------------------------------------------------------- About OpenLoop OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. Our Company Culture We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. Our Benefits In addition to the salary for this role, you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Unlimited PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

ABOUT THE ROLE OpenLoop is revolutionizing tele-health by providing cutting-edge technology, staffing, and compliance solutions that enable healthcare providers to seamlessly connect with patients across all 50 states. Our mission is to enhance healthcare accessibility, efficiency, and effectiveness through innovative platform solutions. OpenLop is seeking an experienced and driven Platform Product Manager to take us to the next level. In this high-impact role, you will work closely with key players across the organization, aligning our vision across all applications, prioritizing the needs of our internal teams and developers, all while managing complex technical aspects.  This position offers the opportunity for strong collaborative, and the camaraderie of an innovation-driven team committed to technical excellence. WHAT YOU'LL DO: These duties include but are not limited to: * Own our platform strategy by developing and executing the overall platform strategy, roadmap, and vision, aligning it with OpenLoop's business objectives and user needs. * Drive technical innovation but leading the development and optimization of core platform components, including APIs, platform partner integrations, and cross-product capabilities like messaging and telephony. * Enhance workflow management by designing and implement ing obust workflow management solutions that streamline operations across the platform. * Leverage and spearhead AI capabilities within integrations and development of AI-driven features to enhance platform functionality and user experience. * Ensure scalability and stability overseeing the platform's architecture to guarantee its ability to support multiple products and services while maintaining performance and reliability. * Foster collaboration by working closely with various internal teams to maintain a cohesive product vision across the platform. * Define and manage the platform roadmap, prioritizing technical requirements and feature development. * Collaborate with engineering teams to design, develop, and maintain APIs, data infrastructure, and security protocols. * Lead the integration of third-party partners and services into the platform ecosystem. * Develop and implement cross-product capabilities such as messaging and telephony systems. * Create and maintain comprehensive API documentation for internal and external developers. * Establish and monitor key performance indicators (KPIs) to measure platform health and identify areas for improvement. * Drive the development and integration of AI capabilities across the platform. WHO YOU ARE: * Technical degree in Computer Science or a related field / MBA is a plus * 7+ years in product management, with a focus on platform or technical product management. * Background in healthcare is required, including tele-health technology, HIPAA compliance knowledge and data security * Strong technical knowledge in software architecture, APIs, cloud technologies, and workflow management systems. * Proven experience managing large-scale technology platforms, API design, and platform partner integrations. * Proficiency in AI technologies to enhance platform capabilities. * Expertise in agile development methodologies and creating/monitoring platform KPIs. * Knowledge of messaging and telephony systems. * Data-driven decision-making and identifying root causes of technical issues. * Ability to balance speed and thoughtful decision-making for cost-effective solutions. * Market trend analysis to guide platform and team development. * Exceptional communication skills to bridge technical and non-technical stakeholders. * Conflict resolution with a confident, respectful approach to debate and collaboration. * Building credibility through expertise and reliability. * Dedicated to delivering high-value platform features for end-users and stakeholders. * Consistent track record of delivering high-quality platform enhancements that drive business value. $ 130K - $150K / base salary #LI-JC1   Remote Salary Range $130,000—$150,000 USD   -------------------------------------------------------------------------------- About OpenLoop OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. Our Company Culture We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. Our Benefits In addition to the salary for this role, you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Unlimited PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for a Senior Accountant to join our team remotely or based out of HQ in Des Moines, IA. In this position, you will work closely with the Controller and other members of the Accounting team in all aspects of finance and accounting functions. This is a fast paced, dynamic, and fun environment. What You'll Do * Perform day to day accounting duties in AP, AR, cash management, payroll, FA, the GL and other duties as assigned * Assist with monthly close process by posting monthly journal entries, performing account reconciliations and ad-hoc financial analysis * Interface with external accountants during audits * Assist in maintaining regular contact and building solid working relationships with various groups to ensure a high level of customer service and work product * Assist on projects and ad hoc assignments as needed Who You Are * Bachelor’s Degree in Accounting, Finance or related field * Excellent knowledge of GAAP * 4-6 years of progressive accounting/finance experience; ideally a public accounting/private industry mix * CPA and/or MBA a plus * Advanced Microsoft Excel skills (v-lookup, pivot tables, etc.) * Must be trustworthy and confidential * Must have excellent communication skills and ability to present to senior management * Precision/detail oriented with strong analytical skills * Proven ability to identify and drive process/system improvements * Positive, energetic, optimistic attitude with a willingness to roll up your sleeves Remote Salary Range $75,000—$80,000 USD   -------------------------------------------------------------------------------- About OpenLoop OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. Our Company Culture We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. Our Benefits In addition to the salary for this role, you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Unlimited PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for a Senior Data Analyst to join our team remotely or at our HQ in Des Moines, IA. The ideal candidate will bring years of experience to support the Data Analytics team, to support the growth of OpenLoop with robust reporting and analytical support. This role will leverage data, based on sophisticated reporting, contributing to patient care, optimizing our platform, and driving key business decisions.  This role will be responsible for analyzing health-related data, identifying trends in telemedicine usage, and working closely with cross-functional teams to optimize tele-health services and improve patient outcomes. What You'll Do Responsibilities include, but are not limited to: * Strategic oversight over more sophisticated data management and design of data models * Gather and ensure data is clean from various sources, ensuring data integrity and accuracy. * Predictive analysis utilizing statistical techniques to highlight forecasts and trends, using technical tools, such as SQL, Excel, R, Python. * Manage recurring reports and analysis towards identifying trends, patterns, and anomalies. * Support and guide junior level analysts with higher level request and analysis, as needed * Create detailed reports and visualizations (e.g., dashboards, graphs, charts) to present findings to stakeholders. * Work closely with cross-functional teams, including finance, operations and customer success management, to understand their data needs and provide relevant insights. * Develop and track key performance indicators (KPIs) to measure the success of business initiatives. * Identify opportunities to improve data collection and analysis processes. Who You Are: * 3-5 years of experience as a Data Analyst * Bachelor’s degree in Data Science, Statistics, Mathematics, Computer Science, or a related field (Required) * Solid proficiency in SQL, Excel, and data visualization tools (e.g., Tableau, Power BI) (Required) * Strong problem-solving abilities and attention to detail. * Excellent verbal and written communication skills, with the ability to present complex data insights clearly, to both technical and non technical users. * Experience creating visually appealing presentations to deliver data * Ability to work effectively both independently and as part of a team. * Must be able to handle last minute requests  with regards to reports and other data * Must have ability dealing with high pressure / fast paced environments * Proficiency in Zoho Analytics strongly preferred * Healthcare industry experience a plus, but not required   Remote Salary Range $90,000—$110,000 USD   -------------------------------------------------------------------------------- About OpenLoop OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. Our Company Culture We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. Our Benefits In addition to the salary for this role, you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Unlimited PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

OpenLoop is seeking a highly motivated & experienced Strategic People Partner (HRBP) that will serve as a trusted advisor to leadership supporting specific leaders in driving initiatives that elevate organizational effectiveness, talent management, and company culture. This role demands a proactive, solutions-driven partner capable of addressing complex people challenges while aligning HR strategies with broader business objectives. This position is US remote-eligible, but preference will be given to candidates who are able to work in a hybrid capacity at our Des Moines, IA headquarters. About the Role Responsibilities include, but are not limited to: * Strategic Partnership: Collaborate with leaders to design and implement people strategies that align with business goals and fuel organizational growth. * Talent Management: Lead workforce, headcount planning, and succession planning in partnership with Talent Acquisition to ensure a strong pipeline of top candidates tailored to business needs. * Employee Experience: Develop and execute engagement and retention strategies that foster a positive, inclusive, and high-performance work environment. * Organizational Development: Guide change management efforts and design initiatives to strengthen organizational structure, leadership capabilities, and overall effectiveness. * Performance Management: Implement results-oriented performance management processes that drive accountability, continuous development, and business success. * HR Analytics: Leverage data and insights to inform decision-making and measure the impact of HR programs and initiatives. * Learning & Development: Partner with leaders to develop comprehensive onboarding and enablement programs that maximize employee potential and long-term success. * Compliance & Policies: Ensure HR practices adhere to legal requirements and align with company policies and values. * Employee Relations: Advise managers on employee relations and performance feedback to support effective resolutions and maintain a positive work culture. * Contract Management: Oversee contract-related HR processes, ensuring accuracy and compliance. * Process Development: Identify and refine HR processes to improve operational efficiency and scalability. * Manager & Employee Support: Act as a key resource for HR-related guidance and support, addressing both manager and employee needs. * Other duties as assigned.  Qualifications: * Experience: A minimum of 5 years of progressive HR experience, focusing on strategic business partnering, organizational development, and talent management. * Education: Bachelor’s degree in Human Resources, Business Administration, or a related field preferred. * Core Skills: * Strong business acumen with the ability to align HR strategies to business priorities. * Excellent interpersonal, communication, and influencing skills. * Proven problem-solving ability with a proactive, solution-oriented mindset. * High level of discretion in handling confidential information. * Experience in fast-paced, high-growth environments is highly desirable. Salary Range $85,000 - $100,000   -------------------------------------------------------------------------------- About OpenLoop OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. Our Company Culture We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. Our Benefits In addition to the salary for this role, you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Unlimited PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is seeking a highly motivated and results-oriented Talent Acquisition Specialist to join our HQ team in Des Moines, Iowa. In this role, you will be responsible for managing the end-to-end recruitment process, from attracting top talent to scheduling interviews and, managing candidate logistics, maintaining communication with candidates, and providing administrative support to hiring managers and recruiters. You will collaborate closely with hiring managers across departments to understand hiring needs, develop effective recruitment strategies, and ensure a smooth and efficient recruitment process. The ideal candidate will have strong communication skills, an ability to assess candidate fit, and a passion for building strong teams. What You'll Do * Support internal recruiting and recruiting coordinating efforts for the organization. * Conduct proactive outreach to passive candidates and build a pipeline of potential talent for future hiring needs. * Serve as the primary point of contact between candidates and hiring teams, ensuring timely communication throughout the interview process. * Maintain a positive candidate experience by providing clear, timely communication, and ensuring candidates feel valued throughout the recruitment process. * Collaborate with hiring managers to draft job descriptions. * Balance inbound applicants & outbound hunting for internal candidates. * Conduct initial round one interviews and coordinate hand-offs / next steps with managers. * Assist with day to day TA operations and coordination. * Additional duties as assigned. Who You Are * 2-4+ years of recruiting experience, in a fast paced environment * Bachelor’s degree in Human Resources, Business Administration, or a related field (or equivalent experience) * Familiarity with using applicant tracking systems (ATS), ideally Greenhouse and other recruitment tools (LinkedIn Recruiter) * Experience building out TA operations processes is a plus. * Passion for fostering a culture of collaboration and employee growth * Well organized with strong attention-to-detail * Self-starter and problem solver under pressure * Multi-tasker who manages, prioritizes, and executes against tight deadlines * Positive, "can do" attitude with a willingness to pitch in across the organization Salary Range $70,000 - $85,000    -------------------------------------------------------------------------------- About OpenLoop OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. Our Company Culture We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. Our Benefits In addition to the salary for this role, you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Unlimited PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for a dynamic and experienced Technical Account Manager to join our team remotely or at our HQ in Des Moines, IA. This role will be a member of the Customer Success team, collaborating closely with the Director(s) of Customer Success to ensure a seamless user experience for clients from contract signing through relationship growth. In this role you will build a client relationship post implementation phase, focusing on maintaining a strong partnership and ensuring the clients continue to see value in our services.The ideal candidate will have a strong technical background, excellent communication skills, and a passion for helping clients achieve their goals. What You'll Do * Serve as the primary point of contact for assigned clients, building and maintaining strong, long-term relationships ensuring satisfaction with OpenLoop’s solutions. * Provide expert-level technical support to clients, troubleshooting and resolving complex issues related to our products and services. * Work with the implementation team to guide new clients through the onboarding process.  * Work closely with internal teams to address any post-launch issues, troubleshoot concerns, and coordinate ongoing enhancements and product updates. * Conduct training sessions and provide ongoing education as needed. * Develop deep knowledge of our programs, products, and services, staying updated on new features and improvements. Act as a program expert to clients, proactively offering tailored solutions for better outcomes and greater efficiencies.  * Monitor client programs, analytics and overall satisfaction, identifying opportunities for improvement and growth. Proactively address potential issues before they impact the client. * Work closely with cross-functional teams to ensure a seamless process for clients and their patients * Act as the voice of the client internally, providing feedback to the product and technical teams to ensure continuous improvement of OpenLoop's offerings. * Regularly review and analyze client data to identify trends, potential risks, and opportunities for upselling or cross-selling additional services. * Collaborate with the sales team to manage contract renewals and client upsells to ensure continued client satisfaction. Who You Are * Bachelor’s degree in Business, Computer Science, or a related field. * 3+ years of experience in a technical account management, customer success, or related role, preferably in a B2B environment, with a focus on post-implementation client engagement.  * Strong technical background with the ability to understand and communicate complex technical concepts. * Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients. * Problem-solving mindset with a proactive approach to identifying and addressing client needs. * Experience with CRM software and other customer success tools. * Ability to work independently and manage multiple accounts and tasks simultaneously. Remote Salary Range $75,000—$90,000 USD   -------------------------------------------------------------------------------- About OpenLoop OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. Our Company Culture We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. Our Benefits In addition to the salary for this role, you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Unlimited PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

OpenLoop is looking for an experienced Technical Program Manager to join our team. This role will be a member of the Implementation team and will be responsible for implementing and managing clients in an OpenLoop service line care vertical. The ideal candidate will have experience integrating technology and coordinating support resources for clients, products, or programs. About the Role Responsibilities include, but are not limited to: * Lead the technical implementation of client integration projects, including scoping, mapping, and configuration. * Work closely with internal teams and our clients to gather and define program requirements, ensuring a seamless implementation. Foster a collaborative and communicative team environment. * Develop and implement integration strategies using OpenLoop’s APIs, middleware, or other technologies to ensure data flow between systems. * Troubleshoot and resolve complex integration issues, providing expert-level guidance on integration best practices. * Conduct system tests and coordinate user acceptance testing to ensure successful deployment of client solutions. * Maintain technical documentation including api documentation, integration flows, and data mappings for all client integration projects. * Ensure compliance with industry standards, security protocols, and data governance requirements during integration. * Proactively identify opportunities for improvements in system integration and make recommendations for enhancements. Requirements * Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field. * 3+ years of experience in systems integration, product or program implementation, or a similar technical role. * 3+ years of experience leading end to end client engineering solutions projects with technical and operational teams in a start-up or healthcare environment preferred. * Strong knowledge of integration technologies such as APIs, middleware, and ETL tools. * Proficiency in programming languages is highly preferred. * Experience working with cloud platforms (AWS, Azure, Google Cloud) * Strong leadership and organizational skills. * Excellent communication and interpersonal abilities. * Ability to work independently and manage multiple projects simultaneously. * Must be a proactive, quick learner with problem solving skills.   Salary Description Annual Salary Range: $80,000- $100,000     -------------------------------------------------------------------------------- About OpenLoop OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. Our Company Culture We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. Our Benefits In addition to the salary for this role, you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Unlimited PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for a Vice President of Patient Support to join our team remotely or at our HQ in Des Moines, IA. In this role, you will be responsible for overseeing all aspects of the call center operations, ensuring efficiency, profitability, and customer satisfaction. This individual will lead the strategy, development, and execution of customer service initiatives and call center processes, driving high-performance teams to deliver exceptional service and achieve business objectives. This role requires strong leadership, analytical skills, and a deep understanding of call center technologies, performance metrics, and industry trends. What You'll Do * Lead the development and execution of the overall call center strategy to ensure alignment with corporate goals and customer experience initiatives. * Manage day-to-day operations of the call center, including workforce management, call flow optimization, resource allocation, and budget management. * Provide leadership and mentorship to call center management teams, fostering a high-performance culture. Ensure proper training, development, and performance management for staff. * Establish and track key performance indicators (KPIs) for service levels, customer satisfaction, call quality, and efficiency. Drive continuous improvement based on data-driven insights. * Identify areas for operational improvements, cost savings, and scalability within the call center. Lead initiatives to streamline processes and enhance customer experience. * Oversee the implementation and maintenance of call center technologies, including CRM software, automated systems, and telephony solutions. Ensure technology is leveraged to improve operational efficiency and service quality. * Collaborate with other departments (e.g., IT, HR, Marketing) to align call center objectives with overall business goals. Ensure smooth communication and cooperation across teams. * Develop and manage the call center’s budget, ensuring resource allocation is in line with business objectives and financial constraints. Optimize cost-efficiency without compromising service quality. * Champion the voice of the customer within the organization, ensuring the call center consistently delivers high-quality, responsive, and empathetic service. * Ensure call center operations comply with relevant laws, regulations, and industry standards. Implement best practices for privacy, data security, and customer confidentiality. * Oversee global BPO/call center operations ensuring 1-hour response times across all channels.  * Manage inbound/outbound communication across phone, text, and email channels Who You Are * Bachelor’s degree in Business Administration, Operations Management, or a related field (Master’s degree preferred). * 10+ years of progressive leadership experience in call center patient operations within a healthcare or telehealth company, with at least 5 years in a senior management role (Director, VP, or similar). * Proven track record of managing large, complex call center operations with multiple teams and locations, ideally offshore teams. * Strong leadership skills with the ability to inspire and manage a diverse team. * Expertise in call center technologies (e.g., CRM systems, telephony platforms, workforce management tools). * Exceptional problem-solving, analytical, and strategic thinking abilities. * Deep understanding of customer service best practices and KPIs. * Excellent communication skills, both verbal and written. * Ability to manage change and drive operational excellence in a fast-paced environment. * Experience with budgeting, forecasting, and financial analysis. * Ability to travel as needed for site visits and conferences. Remote Salary Range $155,000—$165,000 USD   -------------------------------------------------------------------------------- About OpenLoop OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. Our Company Culture We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. Our Benefits In addition to the salary for this role, you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Unlimited PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About The Role OpenLoop is seeking a talented and creative Web Designer to support our exciting growth. This position is given the opportunity to build and continuously shape our brand's identity.   The ideal candidate for this role will thrive in a fast-paced and collaborative environment,  pushing creative boundaries, and seeing their designs come to life. This invaluable team player works closely with developers, marketing, sales, product, and critical stakeholders, to elevate our brands and drive performance across all stages of the customer journey. NOTE:  This is a hybrid role. It will require working onsite at our Des Moines office Tuesdays, Wednesday and Thursdays. What You’ll Do: * Own the design and iteration of multiple websites across OpenLoop brands. * Design high-converting landing pages for marketing campaigns. * Work closely with our conversion rate optimization team. You’ll dive deep into the data to understand what’s working, what’s not, and create new designs to drive rapid growth. * Work closely with our web development team to ensure designs are accurately translated into code. Be obsessive about quality and site performance.  * SEO is critical to our business. You will work with our SEO team to design with site speed and structure in mind.  * Design printed materials such as sales brochures, posters, fliers, and direct mail materials (branded boxes, post cards, etc). * Own the style of our digital ads across social, display, and other channels. Who You Are:  Responsibilities will include but not be limited to:  * 5+ years of web design experience, specifically on websites and landing pages. * Experience designing for Wordpress websites. * We are incredibly data driven. You’ll need to understand the fundamentals of SEO, with the ability deep-dive into website engagement and conversion data to understand the highest leverage opportunities for improvement and improve the user journey.  * Experience with conversion rate optimization in high volume environments is strongly preferred.   * Exceptional communication skills. You’ll be interfacing with numerous stakeholders and be a critical piece of strategic projects for the company in our rapid stage of growth. A strong ability to articulate thoughts and feedback clearly is a must.  * Ability to work independently and be comfortable “creating the path” rather than walking it. Bonus Points While not required, any of the following experience is a nice plus: * Experience working in a startup or fast-growing organization. * Experience with high volume, transactional eComm design is a big plus.  * Experience with designing landing pages and emails within HubSpot. * Experience with designing for digital ads. * Knowledge of the healthcare industry and related marketing strategies. As part of our selection process, we’d love to see a little bit of what you can do!  Please be prepared to provide a link to your design portfolio.   Salary Range: $ 98,000 - $ 115,000 / annual salary   Remote Salary Range $98,000—$115,000 USD   -------------------------------------------------------------------------------- About OpenLoop OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. Our Company Culture We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. Our Benefits In addition to the salary for this role, you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Unlimited PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is seeking an experienced and creative Web Developer to turn our brand vision and testing hypotheses into high-performing web experiences across multiple brands.  This position will work closely with our design and marketing team, supporting a variety of exciting projects. The ideal candidate will have extensive experience designing user-friendly, interactive features, coupled with a strong emphasis on optimizing website performance.    NOTE:  This is a hybrid role. It will require working onsite at our Des Moines office Tuesdays, Wednesday and Thursdays.   What You’ll Do: Duties will include, but not be limited to * Own the development of our website and landing pages. * Manage 3rd party agencies for additional development support when required.Work closely with our web design team to translate brand vision and user experience insights into high-performing code. * Work closely with our SEO team to build and maintain world-class technical SEO and site speed standards. * Work closely with our conversion rate optimization team to quickly deploy experiments to drive higher conversion and expedite our growth. * Create HTML for marketing emails within HubSpot * Work closely with our conversion rate optimization team to quickly deploy experiments to drive higher conversion and expedite our growth. * Create HTML for marketing emails within HubSpot Who You Are * 7+ years of web development experience, with at least 5 years experience in Wordpress. * A deep understanding of technical SEO, such as site speed, crawler-friendly site architecture, and structured data. * Experience with high volume, transactional eComm design. * Experience using LLM tools such as Claude to expedite development cycles. * Experience developing HTML and CSS for emails from a marketing automation system. * Exceptional communication skills. You’ll be interfacing with numerous stakeholders and be a critical piece of strategic projects for the company in our rapid stage of growth. A strong ability to articulate thoughts and feedback clearly is a must. * Ability to work independently and be comfortable “creating the path” rather than walking it. * While not required, the following experience is a plus: * * Experience working in a startup or fast-growing organization. * Experience with designing landing pages and emails within HubSpot. * Experience with executing conversion rate optimization experiments. * Knowledge of the healthcare industry and related marketing strategies. As part of our selection process, we’d love to see a little bit of what you can do!  Please be prepared to provide some websites or pages you’ve personally built. Remote Salary Range $95,000—$115,000 USD   -------------------------------------------------------------------------------- About OpenLoop OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. Our Company Culture We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. Our Benefits In addition to the salary for this role, you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Unlimited PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.