OpenLoop employees enjoy using their sound-proof smart booths.

Jon Lensing smiling sitting at his desk while in a leadership meeting with Bailey Hawn and Jess Greiner.

OpenLoop sales team discussing strategy in their morning sales sync.

Frank, Jon Lensing’s bernedoodle puppy, sitting with the Des Moines OpenLoop team in the background.

Jadyn Caves and Jeanne Gookin sitting on a brown couch during a department meeting. 

Meri Brick, Marketing Operations Manager, lounging in a blue chair on the 4th floor of the Des Moines office.

Noah Short, Isaiah Enockson and Keith Hernandez chatting in the OpenLoop office.

HR Assistant, Jon Choda, holding his French bulldog Izzy in the OpenLoop office

Max Ralston, Senior Director of Clinician Advocacy, and Emily Berkland, Lead Clinician Advocate in a team meeting at OpenLoop Headquarters

<h2>About OpenLoop</h2>OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.<h3>About the Role</h3>We’re hiring a Staff Technical Program Manager to lead high-impact, cross-functional programs that directly support company OKRs and strategic priorities.This is a senior-level individual contributor role responsible for translating business vision into structured, executable technical programs. The TPM will partner closely with Engineering, Product, and business stakeholders to ensure all initiatives are aligned to measurable outcomes.This role is foundational: you will help build and scale the TPM function at OpenLoop by standardizing Jira practices and establishing reporting cadences. Success in this role will drive operational rigor, predictability, and scalable execution across the organization.You will have C-level visibility and meaningful ownership.<h3>What You’ll Do</h3><ul style="min-height:1.5em"><li>Own and drive execution of complex, cross-functional technical initiatives tied directly to company OKRs.</li><li>Translate business requirements into clearly defined technical programs.</li><li>Ensure every request from business stakeholders aligns with company objectives and measurable outcomes.</li><li>Make decisions on prioritization and tradeoffs in partnership with Engineering and business leaders.</li><li>Translate business needs into actionable requirements for engineering teams.</li><li>Handle negotiation tradeoffs between scope, timelines, and impact.</li><li>Proactively identify risks and remove blockers.</li></ul><h3>Required Qualifications</h3><ul style="min-height:1.5em"><li>6+ years of experience in Technical Program Management or equivalent strategic technical role.</li><li>Strong technical fluency (not required to be an engineer) with the ability to understand systems architecture, APIs, integrations, and technical dependencies.</li><li>Demonstrated experience translating complex systems into business-friendly language.</li><li>Proven experience driving programs tied to OKRs and measurable business outcomes.</li><li>Strong prioritization and decision-making skills with the ability to operate autonomously.</li><li>Exceptional written and verbal communication skills.</li><li>Experience aligning and influencing cross-functional stakeholders.</li><li>Track record of delivering complex initiatives on time.</li><li>Hands-on experience using Jira and other project management tools (e.g., Monday , Linear, Miro or similar) to manage cross-functional delivery at scale.</li><li>Experience structuring backlogs, defining epics and milestones, and creating executive-ready reporting dashboards.</li></ul><h3>Preferred Qualifications</h3><ul style="min-height:1.5em"><li>Experience in healthcare, health tech, virtual care, care delivery platforms, or healthcare operations.</li><li>Experience working in fast-growing, or globally distributed teams.</li></ul><h2>Our Company</h2>We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.Sound like a good fit? We’d love to meet you.

United States - Remote

Staff Technical Program Manager

<h2>About OpenLoop</h2>OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.About the RoleOpenLoop is looking for a Principal Product Manager of Data Analytics and Governance to join our team remotely. In this role, you will be responsible for leading the strategy and execution for OpenLoop's data infrastructure, analytics capabilities, and governance frameworks across our Prin platform. This role is accountable for transforming data into actionable insights—from warehouse architecture through self-service BI to regulatory compliance. You'll combine strategic thinking with hands-on execution, working cross-functionally with engineering, product, clinical operations, and business leadership to deliver analytics that drive program performance, clinical outcomes, and operational efficiency.This is a fully remote, mission-driven role for a leader who blends the scrappiness of a startup with the scalability focus of an enterprise. What You'll Do<ul style="min-height:1.5em"><li>Own the vision, roadmap, and performance (OKRs) of data &amp; analytics infrastructure. Ensure successful delivery of data warehouse, BI platforms, and governance frameworks that scale from 4 programs to dozens.</li><li>Drive self-service analytics adoption to reduce dependency on data teams for routine reporting. Enable programs, operations, and clinical teams to answer their own questions through dashboards and BI tools.</li><li>Work across engineering, product, clinical, operations, and finance to align priorities, define data contracts, and ensure analytics support business objectives and program launches.</li><li>Lead annual and quarterly planning, OKR development, and technology selection for data warehouse platforms (Snowflake vs. AWS), BI tools (Looker vs. Tableau), and modern data stack architecture.</li><li>Engage directly with program leads, domain directors, and executive leadership to understand analytics needs and translate them into data product roadmaps.</li><li>Define and track KPIs, analyze data quality and pipeline performance, and iterate quickly to drive measurable improvements in analytics reliability and adoption.</li><li>Build, manage, and coach a team of data engineers, analytics engineers, and analysts, growing their skills and scaling the function as the company expands.</li></ul> Who You Are<ul style="min-height:1.5em"><li>Bachelor's degree in Computer Science, Data Science, Information Systems, or related field (Master's preferred).</li><li>10+ years in data/analytics (5+ in leadership), success in both healthtech and building data teams from scratch is preferred. Track record of launching data warehouses, BI platforms, and driving measurable adoption.</li><li>Proven ability to operate with scrappiness and speed, while building scalable data systems and governance processes for long-term growth.</li><li>Healthcare data expertise including FHIR, HIPAA requirements. Experience navigating regulatory audits and compliance frameworks in telehealth, EHR, or healthcare SaaS.</li><li>Skilled at aligning diverse stakeholders, including engineering, product, clinical operations, finance, and executive leadership. Executive presence and ability to present to boards/investors.</li><li>Strong technical foundation with expert SQL, dimensional modeling, and modern data stack architecture. Comfortable engaging in technical discussions while delegating implementation.</li><li>Experience building and mentoring data teams, fostering accountability, technical excellence, and growth. Track record scaling teams from 2-3 to 10+ people.</li><li>Passion for transforming healthcare outcomes through data and enabling data-driven decision-making across clinical programs.</li></ul><h2>Our Benefits</h2>In addition, for salaried positions you would also be eligible for:<ul style="min-height:1.5em"><li>Medical, Dental, and Vision plans</li><li>Flexible Spending/Health Savings Accounts</li><li>Flexible PTO</li><li>401(k) + Company Match</li><li>Life Insurance, Pet insurance, and more</li></ul><h2>Our Company</h2>We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.Sound like a good fit? We’d love to meet you.

Principal Product Manager - Data Analytics and Governance

<h2>About OpenLoop</h2>OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.About the RoleOpenLoop is looking for a Senior Staff SecOps Analyst (Incident Response) to join our team remotely. In this role, you will be dedicated to leading our organization's Security Incident Response strategy, with the effort to respond, recover and implement all procedures, in addition to guiding teams through any incident.  This role will act as the central / leading authority during an incident, managing efforts across IT, security, legal, engineering, and compliance teams.  The ideal team player will succeed in this role by demonstrating their ability to manage this critical responsibility and guide others — owning steps from end-to-end, setting technical direction, diving deep into investigations, and executing response actions hands-on across teams and stakeholders.What You'll Do<ul style="min-height:1.5em"><li>Provide leadership and strategy over OpenLoop’s incident response program, including but not limited to overseeing detection, containment, eradication, and recovery from breaches.</li><li>Serve as the central authority and decision-maker during active security incidents, communicating and directing across all teams / stakeholders, such as IT, security operations, engineering, legal, compliance, etc.</li><li>Act as the primary liaison with executive stakeholders during major incidents and engage external partners as needed (e.g., forensic firms, cyber insurance, law enforcement).</li><li>Create correlation strategies to detect and alert on security events and incidents</li><li>Oversee monitoring, triage, and analysis of security alerts to identify potential incidents.</li><li>Direct threat analysis to determine scope, severity, root cause, and business impact, ensuring accurate classifications and prioritization of incidents based on risk and regulatory impact.</li><li>Coordinate and direct rapid containment actions to minimize damage and data loss, including leading all recovery efforts to restore systems, validate security controls, and return to normal operations</li><li>Oversee eradication of threats, vulnerabilities, and attacker persistence mechanisms</li><li>Manage all communication, internal and external including executive briefings.</li><li>Define, maintain, and continuously improve incident response policies, playbooks, and procedures, ensuring timely and accurate documentation of incident timelines, actions, and outcomes.</li><li>Support regulatory notifications and customer communications when required</li><li>Lead post-incident reviews, root cause analyses, and lessons-learned sessions</li><li>Drive remediation plans and long-term security improvements, supporting the growth of the organization, and evolving policies and procedures as the organization and its teams mature.</li><li>Track trends, metrics, and key performance indicators to improve incident response maturity</li><li>Support hiring, development, and readiness of incident response teams as the function scales</li><li>Conduct tabletop exercises, simulations, and readiness testing</li><li>Ensure on-call coverage, escalation paths, and incident response readiness</li><li>Partner with Information Security Executive Leadership, to prepare and deliver executive-level and Board-level incident reports, translating technical findings into business, legal, and reputational risk terms.</li><li>Ensure incident response processes meet regulatory, contractual, and audit requirements</li><li>Maintain evidence handling, chain of custody, and forensic integrity standards</li><li>Contribute to enterprise risk management and security governance initiatives</li><li>Other duties as assigned.</li></ul>Who You Are:<ul style="min-height:1.5em"><li>Bachelor’s degree in Computer Science, Cybersecurity, Information Security, or Information Technology, or a related field.</li><li>10+ years (no more than 15 years) of extensive hands-on experience leading end-to-end cybersecurity incident response, including investigation, containment, eradication, and recovery in regulated environments.</li><li>Strong understanding of healthcare security and privacy requirements (e.g., HIPAA, HITECH), with experience assessing and responding to incidents involving sensitive health data.</li><li>Understanding of security frameworks and accreditation requirements such as NIST CSF, SOC2, FedRAMP, etc.</li><li>Extensive years of working experience using frameworks such as NIST 800-61, SANS 504-B, or ISO/IEC 27035 to guide the response lifecycle.</li><li>Demonstrated leadership experience operating autonomously as the sole or primary incident responder, making sound technical and risk-based decisions with minimal oversight.</li><li>Proven ability to apply lean methodologies in alignment with IS best practices within a fast-moving / startup organization.</li><li>Hands-on technical proficiency with cloud platforms, SaaS environments, SIEM, EDR, and log analysis tools commonly used in modern healthcare tech stacks.</li><li>Proven experience communicating incident status, business impact, and regulatory considerations clearly to executive leadership and Board-level stakeholders.</li><li>Strong documentation, evidence handling, and post-incident review skills, with a focus on compliance, audit readiness, and continuous improvement.</li><li>Lead and be responsible for the creation, and evolution of OLH incident response processes, playbooks, and tooling, at times in environments with limited resources and developing security functions.</li></ul><h2>Our Benefits</h2>In addition, for salaried positions you would also be eligible for:<ul style="min-height:1.5em"><li>Medical, Dental, and Vision plans</li><li>Flexible Spending/Health Savings Accounts</li><li>Flexible PTO</li><li>401(k) + Company Match</li><li>Life Insurance, Pet insurance, and more</li></ul> <h2>Our Company</h2>We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.Sound like a good fit? We’d love to meet you.

Senior Staff SecOps Analyst (Incident Response)

<h2>About OpenLoop</h2>OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.About the RoleOpenLoop is looking for a Sr. Director of Workforce Management to join our team remotely. In this role, you will be responsible for leading the strategic planning, modeling, and forecasting of our extensive clinician workforce, which is largely 1099. This critical role will oversee workforce analytics, cost optimization, and risk management for OpenLoop's rapidly expanding network professionals. The individual will be responsible for developing sophisticated predictive models that ensure optimal clinician supply, cost efficiency, and operational excellence while supporting our ambitious growth targets.  What You'll Do<ul style="min-height:1.5em"><li>Create multi-scenario workforce planning models that optimize clinician availability, utilization rates, and geographic distribution.</li><li>Optimize the efficiency and output of a largely 1099 medical workforce through engagement, economics, training and so forth</li><li>Develop comprehensive cost models for clinician compensation, benefits, licensing, credentialing, and operational expenses across different employment models (W-2, 1099, partnerships).</li><li>Analyze return on investment for different workforce strategies, including internal hiring vs. contractor models, geographic expansion costs, and specialty-specific investments.</li><li>Assess and model risks related to clinician shortages, regulatory changes, competitive market dynamics, and economic factors.</li><li>Ensure workforce planning models account for state licensing requirements, credentialing timelines, and regulatory compliance across all 50 states.</li><li>Develop predictive models for clinician and client turnover, identifying at-risk providers and implementing retention strategies.</li><li>Monitor and model risks from healthcare labor market trends, including wage inflation, specialty shortages, and competitive pressures.</li><li>Partner with Clinical Operations, Finance, Legal, and Corporate Development teams to align workforce strategy with business objectives.</li><li>Manage relationships with workforce technology vendors, credentialing organizations, and external consulting partners.</li><li>Other duties as assigned.</li></ul>  Who You Are<ul style="min-height:1.5em"><li>Bachelor’s degree in a quantitative, business, or healthcare field (e.g., Data Science, Statistics, Economics, Healthcare Administration).</li><li>12+ years in workforce planning, operations strategy, or quantitative modeling—preferably in healthcare or large-scale clinical operations.</li><li>5+ years in senior leadership managing national or multi-market workforce planning initiatives.</li><li>Expertise in healthcare workforce dynamics, clinician licensing/credentialing, and telehealth delivery models.</li><li>Proven track record leading analytics teams, implementing predictive modeling, and driving data-driven decisions.</li><li>Advanced skills in financial modeling, cost analysis, and budget management.</li><li>Strong project management and strategic planning capabilities.</li><li>Excellent communication skills, able to convey complex concepts to diverse audiences.</li><li>Obsessed with delivering great, 24/7 operations</li></ul>  <h2>Our Benefits</h2>In addition, for salaried positions you would also be eligible for:<ul style="min-height:1.5em"><li>Medical, Dental, and Vision plans</li><li>Flexible Spending/Health Savings Accounts</li><li>Flexible PTO</li><li>401(k) + Company Match</li><li>Life Insurance, Pet insurance, and more</li></ul><h2>Our Company</h2>We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.Sound like a good fit? We’d love to meet you.

Sr. Director of Workforce Management

<h2>About OpenLoop</h2>OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.About the RoleOpenLoop is looking for an Infrastructure Technical Lead who is both a technical authority and a hands-on builder. This is not a DevOps or SRE role. You’ll be writing production code, owning system architecture, and setting technical direction for how our infrastructure scales—while still jumping into the trenches when needed.You’ll operate as a player-coach: leading through design, code, and execution. What You'll Do<ul style="min-height:1.5em"><li>Own system design on GCP (Cloud Run, Pub/Sub, BigQuery), including service boundaries, schemas, and reliability trade-offs.</li><li>Lead development of event-driven data pipelines using Airflow, Spark, ETL, and Big Data tooling.</li><li>Drive AI platform integration using open-source LLMs, embeddings, and speech models; define prompt optimization and evaluation strategies (e.g., LangFuse).</li><li>Champion observability and operational excellence across ingestion, QA, and distributed workflows—especially for call transcripts and EHR data (FHIR/Medplum).</li><li>Act as a player-coach: contribute code to critical paths while leading technical projects and mentoring engineers.</li><li>Partner closely with Product, Design, and Clinical Ops to translate complex technical constraints into clear execution paths.</li></ul> Who You AreRequired Qualifications<ul style="min-height:1.5em"><li>8+ years of software engineering experience; 2+ years as a Tech Lead or project lead.</li><li>Staff-level scope or equivalent impact.</li><li>Expert-level proficiency in Go, Python, or TypeScript/Node, with strong code review skills.</li><li>Deep experience with distributed systems, containerized deployments (Docker, Kubernetes, Cloud Run), and event-driven architectures.</li></ul>Strong working knowledge of GCP networking and data services.Preferred<ul style="min-height:1.5em"><li>Hands-on experience with open-source LLM hosting (vLLM, Ollama) and modern RAG architectures.</li><li>Background in regulated environments (HIPAA, SOC 2) or healthcare data standards (FHIR, HL7).</li><li>Strong written and verbal communication; comfortable authoring RFCs and technical strategy docs. </li></ul><h2>Our Benefits</h2>In addition, for salaried positions you would also be eligible for:<ul style="min-height:1.5em"><li>Medical, Dental, and Vision plans</li><li>Flexible Spending/Health Savings Accounts</li><li>Flexible PTO</li><li>401(k) + Company Match</li><li>Life Insurance, Pet insurance, and more</li></ul><h2>Our Company</h2>We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.Sound like a good fit? We’d love to meet you.

Technical Lead

<h2>About OpenLoop</h2>OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.About the RoleAt OpenLoop, we’re building the infrastructure that powers seamless, reliable communication across the organization. As a Senior Software Engineer, Platform, you will play a critical role in standardizing how internal teams integrate with communication platforms (e.g., SMS, email, and other event-driven systems).This hire directly addresses a core need: creating a scalable, consistent, and high-quality foundation for companywide communications. You’ll build greenfield systems that are both highly visible and mission-critical.You’ll own technical decisions, ensure engineering excellence, and drive architectural quality while collaborating cross-functionally across the company. What You'll Do<ul style="min-height:1.5em"><li>Architect and build event-driven platform systems from the ground up</li><li>Own projects end-to-end: architecture, implementation, testing, and delivery</li><li>Make high-quality technical decisions during active development</li><li>Standardize internal integration patterns for communication services</li><li>Improve observability, reliability, and performance across messaging systems</li><li>Partner cross-functionally with product, operations, and other engineering teams</li><li>Raise the technical bar through thoughtful design and code quality </li></ul>Who You Are<ul style="min-height:1.5em"><li>Strong experience designing and building event-driven architectures</li><li>Proven ability to own projects from architecture through QA and release</li><li>Demonstrated critical thinking and strong problem-solving skills</li><li>Strong decision-making ability during active system design and development</li><li>Experience building scalable backend systems in production environments</li><li>Deep understanding of system design, reliability, and performance trade-offs</li><li>AWS expert </li></ul>Preferred experience:<ul style="min-height:1.5em"><li>Experience building systems for programmatic SMS delivery or email platforms</li><li>Experience working on communication infrastructure or messaging pipelines</li><li>Familiarity with distributed systems and asynchronous processing patterns</li><li>Experience building platform-level or shared infrastructure services </li></ul><h2>Our Benefits</h2>In addition, for salaried positions you would also be eligible for:<ul style="min-height:1.5em"><li>Medical, Dental, and Vision plans</li><li>Flexible Spending/Health Savings Accounts</li><li>Flexible PTO</li><li>401(k) + Company Match</li><li>Life Insurance, Pet insurance, and more</li></ul><h2>Our Company</h2>We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.Sound like a good fit? We’d love to meet you.

Senior Software Engineer, Platform

<h2>About OpenLoop</h2>OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.About the RoleOpenLoop is looking for a Nurse Practitioner Team Lead to join our team. In this role, you will be responsible for working with and managing our talented and growing group of providers (largely 1099) to ensure safe and effective care via telehealth across a variety of clients and conditions. The role will be split between clinical and administrative duties. Responsibilities will include providing direct patient care via both asynchronous and synchronous consults in states of active licensure and collaboration. The Nurse Practitioner Team Lead will also work with and manage our talented and growing group of nurse practitioners (NPs) to ensure safe and effective care via telehealth across a variety of clients and conditions. What You'll Do<ul style="min-height:1.5em"><li>Work alongside other members of the clinical and operations leadership teams to ensure the delivery of safe, effective, and compassionate care via telemedicine to patients across the country for a wide variety of conditions.</li><li>Manage and lead a team of nurse practitioners (NPs) in an environment of rapid growth.</li><li>Establish recurring 1:1s with nurse practitioners (NPs) as needed.</li><li>Participate in recruitment, onboarding, and quality initiatives for the above teams.</li><li>Work alongside clinical and operations leadership to maintain quality, productivity, and performance improvement to promote practice growth and development.</li><li>Be willing and able to engage in direct virtual patient care (both asynchronous and synchronous) across a variety of service lines.</li><li>Identify areas of process improvements and inefficiencies.</li><li>Client engagement as necessary.</li><li>Ability to effectively communicate expectations, motivate individuals, foster collaboration between departments, and demonstrate a proven ability to provide positive leadership that supports teamwork.</li><li>Other duties as assigned.</li></ul> Who You Are<ul style="min-height:1.5em"><li>Licensed and board-certified nurse practitioner (NP) degree required.</li><li>2+ years experience managing nurse practitioners (NPs) or other healthcare professionals at a similar level in a US health system within the past 3 years or recent relevant experience required.</li><li>Prior experience in virtual care required.</li><li>Prior experience in clinical operations (or working closely with operations teams) preferred.</li><li>Availability to work extended hours and certain weekends. </li><li>Active unrestricted medical license in at least 20 states within the United States is preferred.</li><li>Prior experience leading clinical teams, preferably with educational experience.</li><li>Computer proficient with Google Suite, Zoom, Zoho, Notion, Slack and other similar platforms. </li><li>Able to quickly adapt to new technologies, such as software and operating systems.</li><li>Excellent verbal and written communication skills.</li><li>Ability to work cross-functionally across multiple teams and stakeholders.</li><li>Team player. </li><li>Able to quickly pivot as needed in a rapidly growing startup environment. </li><li>Passionate about motivating and growing a successful team.</li></ul> <h2>Our Benefits</h2>In addition, for salaried positions you would also be eligible for:<ul style="min-height:1.5em"><li>Medical, Dental, and Vision plans</li><li>Flexible Spending/Health Savings Accounts</li><li>Flexible PTO</li><li>401(k) + Company Match</li><li>Life Insurance, Pet insurance, and more</li></ul> <h2>Our Company</h2>We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.Sound like a good fit? We’d love to meet you.

Clinical Lead

<h2>About OpenLoop</h2>OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.About the Role<ul style="min-height:1.5em"><li>Software Development and Architecture: Writes production-ready code, going towards self-documenting code that is aligned with the overall service architecture. Utilizes abstractions and code isolation effectively. Makes sure apps can be monitored using a single observability tool and optimizes apps for lowest possible infrastructure cost. Works in a specific stack. Implements detailed software design.</li><li>Project Impact and Responsibility: Take full ownership of one project from conception through deployment, including planning, execution, and monitoring.</li><li>Technical Leadership: Provide guidance and mentorship to less experienced team members, promoting best practices in cloud architecture and development. Provides mentorship to Software Engineers in one stack.</li><li>Continuous Improvement and operation: Identify issues in more than one stack and refactors systematic issues in at least one stack. Is able to respond to stakeholders when an issue is raised.</li><li>Other duties as assigned.</li></ul>Requirements<ul style="min-height:1.5em"><li>4-5 years of experience as a software engineer (fullstack).</li><li>3-4 years of experience with Infrastructure as a Service (IaaS), ideally with experience in using the AWS Cloud</li><li>2 years Development Kit (CDK) for deploying cloud infrastructure.</li><li>3-4 years of experience with TypeScript and NodeJS.</li><li>3-4 years of experience working with version control systems such as git. Ability to use Github Actions.</li><li>2 years of experience in Frontend (React).</li><li>3 years of experience with relational and non-relational databases.</li><li>Experience with payment systems such as stripe, mercado pago, etc. (desired).</li><li>Experience working with Zoho and Healthie is considered a plus (desired).</li><li>Strong problem-solving skills and the ability to diagnose and resolve complex technical issues.</li><li>Ability to present ideas in a clean, user-friendly way.</li><li>English (C1/C2) fluency</li></ul><h2>Our Benefits</h2>In addition to competitive salaries, this role includes:<ul style="min-height:1.5em"><li>Formal employment (“Planilla”) under a Peruvian entity — all legal benefits in soles (CTS, Gratificaciones, etc.).</li><li>Full-time schedule: Monday–Friday, 9am–6pm.</li><li>Unlimited vacation days 🏖️ — yes, we mean it!</li><li>EPS healthcare (Rimac) covered 100%.</li><li>Oncology insurance (Rimac) covered 100%.</li><li>AFP retirement plan.</li><li>Coworking access in Miraflores, Lima — with free beverages, talks, bicycle parking, and amazing city views.</li><li>Company laptop and tools provided.</li></ul>Disclaimer: This position is also open for candidates with some kind of disabilities that are part of the CONADIS list. The coworking is adequate for people with special mobility needs.<h2>Our Company</h2>We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.Sound like a good fit? We’d love to meet you.

Peru - HQ

Sr. Software Engineer

<h2>About OpenLoop</h2>OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.About the RoleOpenLoop is looking for a Director of Operations, New Programs to join our team remotely or at our HQ in Des Moines, IA. In this role, you will lead the launch and scale of world-class patient experiences across our new and emerging product verticals, including Longevity, TRT, HRT, ED, Sleep, and future categories. In this role, you will serve as a strategic, data-driven operational leader responsible for building, measuring, optimizing, and scaling new programs from the ground up. This position blends patient experience and engagement with patient insights, analytics, and quality, overseeing the full lifecycle of new vertical launches—from journey mapping and communication design to support operations, quality frameworks, retention strategies, analytics, and compliance alignment. Working cross-functionally with Product, Clinical Operations, Engineering, Marketing, and Client Success, you will ensure every new program delivers a seamless, safe, and differentiated patient experience that supports OpenLoop’s continued growth.  What You'll Do<ul style="min-height:1.5em"><li>Lead the operational design, launch, and scale of new verticals (Longevity, TRT, HRT, ED, Sleep, and future programs), ensuring readiness across workflows, support, communications, quality, and compliance.</li><li>Build scalable, repeatable frameworks for launching new D2C care models, tailored to the clinical and regulatory needs of each vertical.</li><li>Own end-to-end patient journey mapping, identifying friction points and driving solutions pre- and post-launch.</li><li>Partner cross-functionally with Product, Clinical Operations, Engineering, Marketing, Customer Success, and partner brands to deliver seamless, brand-aligned patient experiences.</li><li>Design and oversee omni-channel patient engagement and support strategies across SMS, chat, email, in-app, and voice.</li><li>Build and optimize patient communication flows including onboarding, education, visit guidance, reminders, and retention initiatives.</li><li>Drive personalized engagement strategies that improve conversion, adherence, satisfaction, and long-term retention.</li><li>Establish analytics and reporting frameworks to measure patient experience, engagement, retention, quality, and operational performance.</li><li>Analyze structured and unstructured data (surveys, reviews, tickets, call summaries) to identify experience gaps and improvement opportunities.</li><li>Translate patient and operational insights into actionable recommendations for product, clinical, and operational teams.</li><li>Define and manage KPIs, SLAs, QA processes, and coaching programs to improve efficiency, quality, empathy, and brand adherence.</li><li>Serve as the operational leader for new programs, reporting performance and risks to executives while managing teams across engagement, analytics, quality, and operations.</li></ul>  Who You Are<ul style="min-height:1.5em"><li>7+ years of experience in digital health, healthcare operations, analytics, patient experience, or related fields.</li><li>3+ years of leadership experience managing teams across operations, analytics, quality, or patient engagement.</li><li>Proven success building and scaling virtual care operations or D2C health programs.</li><li>Strong ability to synthesize complex data into clear insights and operational decisions.</li><li>Deep understanding of telehealth workflows, patient support models, communication automation, and CRM systems.</li><li>Comfortable operating in a fast-paced, cross-functional environment with competing priorities.</li><li>Experience launching or scaling clinical programs in TRT, HRT, longevity, ED, Sleep, metabolic health, or similar preferred.</li><li>Experience with patient engagement and support platforms such as Amazon Connect, Zoho, Tellescope, Intercom, Healthie, or similar tools preferred.</li><li>MBA or equivalent experience in operations, analytics, or healthcare leadership preferred.</li></ul>  <h2>Our Benefits</h2>In addition, for salaried positions you would also be eligible for:<ul style="min-height:1.5em"><li>Medical, Dental, and Vision plans</li><li>Flexible Spending/Health Savings Accounts</li><li>Flexible PTO</li><li>401(k) + Company Match</li><li>Life Insurance, Pet insurance, and more</li></ul><h2>Our Company</h2>We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.Sound like a good fit? We’d love to meet you.

Director of Operations, New Programs

<h2>About OpenLoop</h2>OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.About The RoleOpenLoop is looking for a Clinical Recruiting Operations Analyst to join our team remotely or at our headquarters in Des Moines, IA. In this role, you will be responsible for organizing and maintaining ongoing analysis and reporting of clinical recruiting activity, through use of the clinical recruiting team applicant tracking system and other tools. This role focuses on maintaining accurate data and delivering high-quality insights that validate provider staffing alignment with business needs.  This position acts as a bridge between clinical recruiting strategy, workforce planning, and operational goals. The ideal candidate brings years of knowledge and successful experience, designed to provide quality and accurate data, in a fast-paced clinical staffing environment.What You’ll Do:<ul style="min-height:1.5em"><li>Organize, maintain, and deliver ongoing analysis and reporting on all clinical recruiting activity using the ATS and related tools.</li><li>Analyze clinical recruiting data to validate that provider staffing levels align with current and projected business needs. </li><li>Maintain accurate, complete, and up-to-date provider and recruiting data within the applicant tracking system and supporting platforms.</li><li>Support workforce planning efforts by tracking provider pipeline status, availability, and allocation across different areas of the business.</li><li>Create, maintain, and optimize recruiting templates, tools, and workflows to ensure reporting captures both high-level trends and detailed, activity-level insights.</li><li>Partner with Human Resources teams in creating recruiting templates, system tools and interview frameworks, designed in legally compliant interview practices.</li><li>Develop and maintain dashboards and standardized reports that translate recruiting data into clear, actionable insights for stakeholders.</li><li>Serve as the clinical recruiting subject matter expert, with regards to managing and administering the applicant tracking system, including user management, system configurations, and training for recruiters and stakeholders.</li><li>Respond to urgent, ad-hoc data and reporting requests in a fast-paced clinical staffing environment while maintaining data quality.</li><li>Partner with clinical recruiters, operations, and leadership to ensure recruiting data and insights support strategic and operational decision-making.</li><li>Collaborate with onboarding teams, i.e. credentialing, HR, and operations by providing recurring updates on provider hiring status, to ensure onboarding milestones are being met.</li><li>Other duties as assigned.</li></ul>Who You Are:<ul style="min-height:1.5em"><li>Bachelor’s degree in Human Resources, Business, Analytics, Healthcare Administration, Psychology, or a related discipline required (or equivalent experience).</li><li>5 years of experience in recruiting operations, HR analysis, workforce analytics.</li><li>Strong analytical skills with experience building dashboards, reports, hiring workflows and workforce metrics</li><li>Demonstrated ability to analyze provider headcount, pipeline health, and allocation to align staffing with business needs</li><li>Proven experience with creating, updating and maintaining various recruiting templates, tools, and workflows to support clinical recruiting operations</li><li>Advanced / Administrator level experience with an Applicant Tracking System (ATS), including user management, workflow configuration, data integrity, and end-user training</li><li>Experience working with HRIS platforms and related recruiting, onboarding, and reporting tools (Greenhouse, and/or Ashby highly preferred).</li><li>Ability to translate complex data into clear, actionable insights for operational and leadership audiences.</li><li>Understanding of clinical staffing workflows, including onboarding, credentialing handoffs, and start-date readiness.</li><li>Experience working with cross-functional teams, of varying levels and communication styles.</li><li>Excellent and clear communication skills, both written and verbal.</li><li>Ability to excel and thrive in a fast-paced, high-growth or startup environment with shifting priorities and urgent requests.</li><li>Comfortable managing pressure while maintaining quality and compliance.</li><li>Experience supporting clinical or healthcare recruiting operations, including medical providers across multiple roles or specialties.</li><li>Strong proficiency in Excel or Google Sheets is highly preferred </li><li>Former experience as a clinical recruiter is a plus.</li></ul><h2>Our Benefits</h2>In addition, for salaried positions you would also be eligible for:<ul style="min-height:1.5em"><li>Medical, Dental, and Vision plans</li><li>Flexible Spending/Health Savings Accounts</li><li>Flexible PTO</li><li>401(k) + Company Match</li><li>Life Insurance, Pet insurance, and more</li></ul> <h2>Our Company</h2>We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.Sound like a good fit? We’d love to meet you.

Clinical Recruiting, Operations Analyst

<h2>About OpenLoop</h2>OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.About the RoleOpenLoop is looking for a Senior Product Counsel to join our team. In this role, you will be responsible for serving as a key legal advisor supporting OpenLoop’s rapidly growing product and technology teams. You’ll provide strategic legal guidance throughout the product lifecycle—advising on product design, feature development, data use, privacy, compliance, and go-to-market strategies. This role is ideal for a forward-thinking attorney who thrives at the intersection of technology, innovation, and law, with deep experience in emerging technologies and AI-driven products. What You'll Do<ul style="min-height:1.5em"><li>Partner with product, engineering, compliance, and operations teams to provide practical, business-oriented legal advice throughout the product development process.</li><li>Advise on regulatory and privacy frameworks applicable to healthcare technology, telemedicine, and AI-powered tools.</li><li>Draft, review, and negotiate product-related agreements, including licensing, data-sharing, and technology partnerships.</li><li>Ensure that product launches and updates comply with applicable laws, regulations, and industry standards.</li><li>Monitor evolving laws in technology, AI, and data governance, advising internal stakeholders on risk mitigation and compliance strategies.</li><li>Collaborate with cross-functional teams to shape internal policies and best practices around AI ethics, data usage, and security.</li><li>Serve as a trusted advisor to leadership on complex legal questions involving technology innovation and responsible AI deployment.</li><li>Other duties as assigned.</li></ul> Who You Are<ul style="min-height:1.5em"><li>Juris Doctor (JD) degree from an accredited law school and active bar membership in at least one U.S. jurisdiction.</li><li>8+ years of legal experience, with significant in-house or law firm experience supporting product development and technology transactions.</li><li>Deep experience advising on AI products, data governance, and emerging technology issues.</li><li>Strong understanding of data privacy, consumer protection, and healthcare regulatory frameworks (e.g., HIPAA, FTC, FDA guidance).</li><li>Demonstrated ability to work cross-functionally with engineers, product managers, and business leaders in a fast-paced environment.</li><li>Excellent communication, problem-solving, and risk assessment skills.</li><li>Strategic mindset with the ability to balance innovation and compliance in a growth-oriented organization.</li></ul> <h2>Our Benefits</h2>In addition, for salaried positions you would also be eligible for:<ul style="min-height:1.5em"><li>Medical, Dental, and Vision plans</li><li>Flexible Spending/Health Savings Accounts</li><li>Flexible PTO</li><li>401(k) + Company Match</li><li>Life Insurance, Pet insurance, and more</li></ul><h2>Our Company</h2>We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.Sound like a good fit? We’d love to meet you.

Senior Product Counsel

<h2>About OpenLoop</h2>OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.About the RoleOpenLoop is looking for a Medical Director to join our team. In this role, you will be responsible for serving as a member of the Clinical Operations Team, reporting to the Chief Medical Officer (CMO), and working with and managing our talented and growing group of providers (largely 1099) to ensure the delivery of safe, effective telehealth care across a wide variety of clients and clinical conditions. What You'll Do<ul style="min-height:1.5em"><li>Work alongside other members of the clinical and operations leadership teams to ensure the delivery of safe, effective, and compassionate care via telemedicine to patients across the country for a wide variety of conditions.</li><li>Manage and lead a team of nurse practitioners (NPs), registered nurses (RNs), and registered dieticians (RDs) in an environment of rapid growth.</li><li>Participate in recruitment initiatives for the above teams.</li><li>Establish recurring 1:1s with leaders of the above groups.</li><li>Work alongside clinical and operations leadership to maintain quality, productivity, and performance improvement to promote practice growth and development.</li><li>Work alongside clinical and operations leadership to create and support a positive work culture for OpenLoop’s providers.</li><li>Engage with clinical leadership regularly to provide clinical and operational insight - including reviewing and providing input into guideline and operational SOP development, education and training, quality, and product enhancements.</li><li>Maintain the clinical standards via which the above groups are recruited.</li><li>Identify areas of process improvements and inefficiencies.</li><li>Be willing and able to engage in direct virtual patient care (both asynchronous and synchronous) across a variety of service lines.</li><li>Client engagement as necessary.</li><li>Ability to effectively communicate expectations, motivate individuals, foster collaboration between departments, and demonstrate a proven ability to provide positive leadership that supports teamwork.</li><li>Other duties as assigned.</li></ul> Who You Are<ul style="min-height:1.5em"><li>Licensed and board certified nurse practitioner (NP) degree required.</li><li>5+ years of management of nurse practitioners (NPs) or other healthcare professionals at a similar level in a US health system within the past 3 years or recent relevant experience required.</li><li>Prior experience in virtual care required.</li><li>Prior experience in clinical operations (or working closely with operations teams) required.</li><li>Availability to work extended hours and certain weekends.</li><li>Active unrestricted medical license in at least 10 states within the United States is recommended.</li><li>Prior experience leading clinical teams, preferably with educational experience and/or strategic planning experience.</li><li>Prior experience in clinical quality management is a plus.</li><li>Prior experience with clinical and operational data analysis is a plus. </li><li>Computer proficient with Google Suite, Zoom, Zoho, Notion, Slack and other similar platforms. </li><li>Able to quickly adapt to new technologies, such as software and operating systems.</li><li>Excellent verbal and written communication skills.</li><li>Ability to work cross-functionally across multiple teams and stakeholders.</li><li>Team player. </li><li>Able to quickly pivot as needed in a rapidly growing startup environment.</li><li>Passionate about motivating and growing a successful team.</li></ul> <h2>Our Benefits</h2>In addition, for salaried positions you would also be eligible for:<ul style="min-height:1.5em"><li>Medical, Dental, and Vision plans</li><li>Flexible Spending/Health Savings Accounts</li><li>Flexible PTO</li><li>401(k) + Company Match</li><li>Life Insurance, Pet insurance, and more</li></ul> <h2>Our Company</h2>We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.Sound like a good fit? We’d love to meet you.

Medical Director

<h2>About OpenLoop</h2>OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.About the RoleWe are looking for an AI Technical Lead to own the architecture, execution, and evolution of our AI-driven platform. This is a senior, hands-on leadership role for someone who has built real systems with LLMs and understands how to take AI from prototype to production at scale.This is not a pure management role. You’ll operate as a player-coach, writing production code, setting technical direction, and guiding a small, senior engineering team. What You'll Do<ul style="min-height:1.5em"><li>Own System Architecture: Design and evolve distributed systems on GCP (Cloud Run, Pub/Sub, BigQuery), making final decisions on service boundaries, data models, and technology trade-offs across Go, Python, and TypeScript.</li><li>AI &amp; LLM Strategy: Lead hands-on integration of AI systems, including open-source LLMs, embeddings, and speech models. Define prompt optimization, evaluation strategies, and safety practices using tools like LangFuse.</li><li>Operational Excellence: Champion observability, reliability, and scale. Oversee event-driven ingestion and automated QA pipelines for call transcripts and healthcare data (FHIR / Medplum).</li><li>Delivery &amp; Execution: Contribute code to critical paths while leading major technical initiatives. Identify gaps, unblock teams, and drive projects to completion.</li><li>Cross-Functional Leadership: Translate complex technical constraints into clear options and trade-offs for Product, Design, and Clinical Operations.</li></ul> Who You Are<ul style="min-height:1.5em"><li>8+ years of software engineering experience, with 2+ years leading projects or serving as a Tech Lead.</li><li>Staff-level scope or equivalent technical impact.</li><li>Strong LLM experience in production environments (hands-on required).</li><li>ML background preferred, especially applied machine learning or AI infrastructure.</li><li>Expert-level proficiency in Go, Python, or TypeScript/Node, with the ability to review code across the stack.</li><li>Deep experience with distributed systems, containerized deployments (Docker, Kubernetes, Cloud Run), and event-driven architectures.</li></ul>**Must be Bay Area–based and able to meet in-office expectations. Preferred<ul style="min-height:1.5em"><li>Experience hosting or integrating open-source models (e.g., vLLM, Ollama), with a strong understanding of RAG architectures.</li><li>Background in regulated environments (HIPAA, SOC 2) or healthcare data standards (FHIR, HL7).</li><li>Strong written and verbal communication skills, including writing RFCs and explaining technical strategy to non-technical stakeholders.</li></ul><h2> Why You'll love it:</h2><ul style="min-height:1.5em"><li>High Ownership: Architect and lead AI systems that directly impact real users.</li><li>Senior, Agile Team: Small group that ships fast, tests in production, and learns from failure.</li><li>Flexible Bay Area Hybrid: In-person collaboration without rigid rules.</li><li>Great Tools &amp; Comp: M-series Macs, Linear, GitHub, GCP, competitive compensation, equity, and real perks.</li><li>Career Growth: Opportunity to grow into an Engineering Manager role over time, if desired.</li></ul><h2>Our Benefits</h2>In addition, for salaried positions you would also be eligible for:<ul style="min-height:1.5em"><li>Medical, Dental, and Vision plans</li><li>Flexible Spending/Health Savings Accounts</li><li>Flexible PTO</li><li>401(k) + Company Match</li><li>Life Insurance, Pet insurance, and more</li></ul><h2>Our Company</h2>We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.Sound like a good fit? We’d love to meet you.

Technical Lead 

<h2>About OpenLoop</h2>OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.About the RoleOpenLoop is looking for a Full Stack Engineer to join our team 4 days onsite in San Jose, CA. This role sits within OpenLoop’s AI team and focuses on bringing our AI Care Engine into production across real-world healthcare environments. You will work closely with partners and internal teams to build, deploy, and integrate AI-powered voice, messaging, and clinical workflows, ensuring seamless connections across clinical systems, telephony infrastructure, and patient engagement tools throughout OpenLoop’s nationwide network.What You'll Do<ul style="min-height:1.5em"><li>Lead Deployments: Architect and execute technical integrations for new healthcare partners, customizing our platform to fit their unique workflows and legacy systems</li><li>Bridge the Gap: Build the "last mile" of connectivity. You will design robust data pipelines to securely ingest clinical data and synchronize it with our AI services.</li><li>Communication Infrastructure: Configure and optimize voice and messaging channels to ensure reliable patient engagement across various telephony networks.</li><li>Cross-functional Work: Collaborate with engineering, product, and clinical teams to translate partner needs into crisp technical execution</li><li>Other duties as assigned.</li></ul>Who You AreRequired Qualifications:<ul style="min-height:1.5em"><li>Bachelor’s degree in Computer Science, Engineering, or a related technical field</li><li>Proven Engineering Experience: 3+ years of experience, Strong background in shipping production-grade software in modern cloud environments. You are comfortable hopping across the stack—from APIs to databases to infrastructure.</li><li>Data &amp; Security Fluency: Experience handling sensitive data with a security-first mindset. Familiarity with industry-standard compliance requirements and data protocols is essential.</li><li>Excellent communication skills with the ability to explain complex technical concepts to non-technical stakeholders and translate ambiguous partner needs into clear technical requirements</li></ul>Preferred Qualifications:<ul style="min-height:1.5em"><li>Integration Expertise: Deep experience connecting disparate systems. You understand the complexities of data ingestion, API interoperability, and third-party integrations.</li></ul><ul style="min-height:1.5em"><li>AI/LLM Curiosity: Practical experience or strong interest in working with Large Language Models (LLMs) and understanding how to operationalize them in production settings.</li></ul><h2>Our Benefits</h2>In addition, for salaried positions you would also be eligible for:<ul style="min-height:1.5em"><li>Medical, Dental, and Vision plans</li><li>Flexible Spending/Health Savings Accounts</li><li>Flexible PTO</li><li>401(k) + Company Match</li><li>Life Insurance, Pet insurance, and more</li></ul><h2>Our Company</h2>We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.Sound like a good fit? We’d love to meet you.

Full Stack Engineer

<h2>About OpenLoop</h2>OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.OpenLoop is looking for an Engineering Manager to join our team. The ideal candidate will have a strong technical background, proven leadership experience, and a passion for building high-quality software products that deliver exceptional user experiences. Responsibilities:<ul style="min-height:1.5em"><li>Team Leadership &amp; Management: Leads, mentors, and develops a team of 3–7 software engineers, fostering a culture of innovation, collaboration, continuous learning, urgency, and over-communication. Conducts regular 1:1s, performance reviews, and career development planning. Recruits, interviews, and onboards new engineering talent. Collaborates with engineering leadership on team planning and resource allocation while promoting best practices in software development and code quality.</li><li>Technical Strategy &amp; Product Development: Defines and implements technical strategy aligned with business objectives and our Cloud Center of Excellence. Oversees the full software development lifecycle from conception through deployment. Drives architectural decisions and technology stack choices, ensuring code quality, security, scalability, and maintainability. Champions agile development methodologies, continuous integration, and leads technical design reviews and architecture discussions. Spends 20%–30% of time doing hands-on technical work.</li><li>Cross-Functional Collaboration: Partners strategically with Product to translate requirements into technical solutions. Collaborates with QA to establish comprehensive testing strategies. Works with SRE to ensure seamless deployments. Communicates technical progress and challenges to stakeholders and provides technical expertise to other business teams.</li><li>Project Management &amp; Delivery: Plans and executes complex software projects with multiple dependencies, managing timelines, resource allocation, and risk mitigation. Ensures timely delivery of high-quality releases and maintains development processes and workflows. Monitors team velocity and drives continuous improvement. Leads post-mortem processes for incidents and project retrospectives.</li><li>Other duties as assigned.</li></ul><h2>Requirements</h2><ul style="min-height:1.5em"><li>8+ years of software engineering experience, including 3+ years in management roles leading high-performing engineering teams.</li><li>Experience with full-stack development and modern architectures, the software development lifecycle, release management, and agile frameworks (Scrum, Kanban).</li><li>Strong proficiency in multiple programming languages (TypeScript, Python, etc.) and at least 5+ years of experience with Node.js.</li><li>Deep understanding of software architecture and design principles, with advanced experience using AWS.</li><li>Knowledge of both SQL and NoSQL database systems.</li><li>Familiarity with CI/CD pipelines and automated testing frameworks.</li><li>Strong understanding of security best practices and compliance requirements.</li><li>Advanced English (C1), with excellent verbal and written communication skills.</li><li>Experience leading technical discussions, presenting to stakeholders, and translating business requirements into technical execution.</li><li>Strong problem-solving and decision-making skills, with experience in conflict resolution and team dynamics.</li><li>Proven ability to attract and retain high-performing engineering talent.</li></ul>Preferred Qualifications (desired):<ul style="min-height:1.5em"><li>Experience in startup environments and in highly regulated industries (healthcare, fintech, etc.).</li><li>Experience with event-driven architecture, distributed systems, open-source contributions, and community involvement.</li><li>Experience with modern frontend frameworks (React, Vue, Angular).</li><li>Knowledge of machine learning and AI technologies.</li><li>Understanding of performance optimization and scalability, with experience using monitoring and observability tools.</li><li>Familiarity with data analytics or BI tools.</li><li>AWS Certified Solutions Architect or similar cloud certifications.</li></ul><h2>About OpenLoop</h2>OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.<h2>Our Company Culture</h2>We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.Our BenefitsIn addition to a competitive base pay, for salaried positions you would also be eligible for:<ul style="min-height:1.5em"><li>Medical, Dental, and Vision plans</li><li>Flexible Spending/Health Savings Accounts</li><li>Flexible PTO</li><li>401(k) + Company Match</li><li>Life Insurance, Pet insurance, and more</li></ul><h2>Our Company</h2>We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.Sound like a good fit? We’d love to meet you.

Senior Engineering Manager 

<h2>About OpenLoop</h2>OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.About The RoleOpenLoop is looking for an Accounting Manager to join our team remotely or onsite at our HQ in Des Moines, IA.  In this role, you will be a key member of the finance/accounting team playing a hands-on role in building scalable accounting processes while ensuring accuracy, compliance, and timely reporting. The ideal candidate thrives in a fast-paced startup environment, is highly autonomous, and balances speed with quality.What You’ll Do:<ul style="min-height:1.5em"><li>Own and manage the month-end, quarter-end, and year-end close processes, ensuring timely and accurate financial reporting</li><li>Prepare and review journal entries, account reconciliations, and financial statements</li><li>Support GAAP-compliant financial reporting and assist with technical accounting matters</li><li>Partner with FP&amp;A, Operations, and cross-functional teams to provide financial insights</li><li>Manage and develop a small team of direct reports, providing guidance, review, and coaching</li><li>Assist with external audits, tax filings, and interactions with outside accounting firms</li><li>Help design, document, and improve scalable accounting processes and internal controls</li><li>Support system implementations and improvements (ERP, billing, expense tools, etc.)</li><li>Ensure compliance with relevant healthcare and regulatory requirements as applicable</li><li>Other duties as assigned</li></ul><h3>Who You Are:</h3><ul style="min-height:1.5em"><li>Bachelor’s degree in Accounting, Finance, Business Administration, Economics, or a related field</li><li>5-7 years of progressive accounting experience<ul style="min-height:1.5em"><li>2+ years of that experience to include coaching and managing others</li></ul></li><li>Big 4 public accounting experience highly preferred</li><li>Startup or high-growth company experience highly preferred</li><li>Exposure to pre-IPO readiness, including SOX, audit readiness, highly preferred</li><li>Strong knowledge of U.S. GAAP and financial reporting</li><li>Experience leading, coaching and developing junior accountants and their work</li><li>Ability to work independently, prioritize effectively, and move quickly without sacrificing accuracy</li><li>Experience with managing competing priorities, and shifting smoothly to support business needs</li><li>Comfortable operating in a high-growth, evolving startup environment</li><li>Excellent communicator skills, with attention to detail</li><li>CPA is highly preferred </li></ul><h2>Our Benefits</h2>In addition, for salaried positions you would also be eligible for:<ul style="min-height:1.5em"><li>Medical, Dental, and Vision plans</li><li>Flexible Spending/Health Savings Accounts</li><li>Flexible PTO</li><li>401(k) + Company Match</li><li>Life Insurance, Pet insurance, and more</li></ul><h2>Our Company</h2>We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.Sound like a good fit? We’d love to meet you.

Accounting Manager

<h2>About OpenLoop</h2>OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.About the RoleOpenLoop is looking for a Talent Acquisition Coordinator to join our team. In this role, you will be responsible for supporting the recruiting team with coordination, communication, and operational tasks while getting hands-on exposure to the full recruiting lifecycle. What You'll Do<ul style="min-height:1.5em"><li>Coordinate and schedule phone screens, onsite interviews, and virtual interviews across multiple time zones.</li><li>Facilitate onsite interviews, including preparing and organizing interview rooms, ensuring all equipment is tested and functioning properly, and supporting smooth day-of interview logistics.</li><li>Manage all interview logistics, including rooms, materials, and candidate support.</li><li>Serve as the primary point of contact for candidates throughout the interview process, ensuring timely communication and a welcoming experience.</li><li>Manage candidate communication and ensure a smooth, professional experience.</li><li>Support job postings across platforms and ensure consistent branding.</li><li>Maintain accurate data in our Applicant Tracking System and recruiting trackers.</li><li>Assist with sourcing and initial outreach to candidates as needed.</li><li>Support recruiting team with ad hoc projects, reporting, and process improvements.</li><li>Learn the fundamentals of recruiting, TA operations, and candidate experience.</li><li>Take initiative to learn and support across all areas of talent acquisition.</li><li>Other duties as assigned.</li></ul> Who You Are<ul style="min-height:1.5em"><li>Bachelor’s Degree in Business, Communications, Human Resources or related field.</li><li>Involvement in college (clubs, athletics, student org leadership, campus jobs, internships, etc.) demonstrating initiative, teamwork, or project ownership.</li><li>Organized, detail-oriented, and reliable with strong follow-through.</li><li>Confident communicator across email, phone, and video.</li><li>Analytical mindset with comfort using spreadsheets, dashboards, and data.</li><li>Hungry to learn, take initiative, and grow in a fast-moving environment.</li><li>Tech-savvy and comfortable with tools like Google Suite, Slack, Zoom, MacBook; ATS experience a plus.</li></ul> <h2>Our Company</h2>We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.Sound like a good fit? We’d love to meet you.

Canada - Remote

Talent Acquisition Coordinator

<h2>About OpenLoop</h2>OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.About the RoleOpenLoop is looking for a Director of Customer Success to join our team remotely. In this role, you will lead, mentor, and manage a team of Customer Success Managers responsible for driving net revenue retention through adoption, renewal, and expansion across a scaled, digital-first customer success motion. You will set strategy and standards for lifecycle programs, segmentation models, and data-driven engagement, while coaching your team to execute effectively using automation, health scoring, and targeted human touchpoints to deliver measurable customer and revenue outcomes in a fast-growing digital health environment.  What You'll Do<ul style="min-height:1.5em"><li>Own the scaled CS strategy for SMB and mid-market customers, balancing digital engagement with targeted human touchpoints.</li><li>Design and optimize digital customer journeys across onboarding, adoption, renewal, and expansion.</li><li>Build and manage segmentation and coverage models (digital-only, pooled, hybrid).</li><li>Own health scoring frameworks, lifecycle triggers, and in-app / automated outreach.</li><li>Partner with Product and Marketing to deliver in-product education, campaigns, and self-serve resources.</li><li>Drive retention and expansion through programmatic, data-driven plays.</li><li>Lead a team of Scaled / Digital CSMs and CS Ops partners.</li><li>Drive KPIs (GRR, NRR, adoption, engagement) and report performance to leadership.</li><li>Continuously test, measure, and iterate on scalable CS programs.</li></ul>  Who You Are<ul style="min-height:1.5em"><li>7+ years of experience in Customer Success, CS Operations, or Growth roles.</li><li>3+ years of experience leading and developing customer-facing teams, ideally in a scaled or digital CS environment.</li><li>Proven track record of owning and improving NRR in a SaaS or digital health business.</li><li>Strong experience with customer success platforms (Gainsight, Totango, ChurnZero, or similar).</li><li>Highly data-driven, comfortable with experimentation, automation, and iterative improvement.</li><li>Experience operating in fast-growing or startup environments with evolving processes.</li></ul>  <h2>Our Benefits</h2>In addition, for salaried positions you would also be eligible for:<ul style="min-height:1.5em"><li>Medical, Dental, and Vision plans</li><li>Flexible Spending/Health Savings Accounts</li><li>Flexible PTO</li><li>401(k) + Company Match</li><li>Life Insurance, Pet insurance, and more</li></ul><h2>Our Company</h2>We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.Sound like a good fit? We’d love to meet you.

Director of Customer Success

<h2>About OpenLoop</h2>OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.OpenLoop is looking for a Software Engineer II to join our team in Lima, Peru.<h2>About the Role</h2><ul style="min-height:1.5em"><li> Software Development and Architecture: Writes code using at least one programming paradigm, designing basic functions with an awareness of overall service architecture, avoiding duplication across codebases and interfacebreaking changes. Works semi-autonomously and proficiently in a specific stack. Develop top-level structure and organization of the software and identifies the various components for system architecture.</li><li>Project Impact and Responsibility: Participates and assists Senior Engineers in the design and deployment of projects.</li><li>Stakeholder Communication: Work closely with internal business users to understand, translate and generalize their particular requirements and use cases in order to build applications.</li><li>Continuous Improvement and operation: Identify systematic issues and refactor them in a specific stack.</li></ul> <h2>Requirements</h2><ul style="min-height:1.5em"><li>3 years of experience as a software engineer, fullstack experience is a plus.</li><li>2 years of experience with Infrastructure as a Service (IaaS), ideally with experience in using the AWS Cloud</li><li>Experience with Development Kit (CDK) for deploying cloud infrastructure.</li><li>2 years of experience with TypeScript and NodeJS.</li><li>3 years of experience working with version control systems such as git. Ability to use Github Actions.</li><li>1 year of experience in Frontend (React).</li><li>2 years of experience with relational and non-relational databases.</li><li>Experience with payment systems such as stripe, mercado pago, etc. (desired).</li><li>Experience working with Zoho and Healthie is considered a plus (desired).</li><li>Strong problem-solving skills and the ability to diagnose and resolve complex technical issues.</li><li>Ability to present ideas in a clean, user-friendly way.</li></ul><h2> </h2><h2>Our Benefits</h2>In addition to competitive salaries, this role includes:<ul style="min-height:1.5em"><li>Formal employment (“Planilla”) under a Peruvian entity — all legal benefits in soles (CTS, Gratificaciones, etc.).</li><li>Full-time schedule: Monday–Friday, 9am–6pm.</li><li>Unlimited vacation days 🏖️ — yes, we mean it!</li><li>EPS healthcare (Rimac) covered 100%.</li><li>Oncology insurance (Rimac) covered 100%.</li><li>AFP retirement plan.</li><li>Coworking access in Miraflores, Lima — with free beverages, talks, bicycle parking, and amazing city views.</li><li>Company laptop and tools provided.</li></ul>Disclaimer: This position is also open for candidates with some kind of disabilities that are part of the CONADIS list. The coworking is adequate for people with special mobility needs.<h2>Our Company</h2>We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.Sound like a good fit? We’d love to meet you.

Software Engineer II

<h2>About OpenLoop</h2>OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.About the RoleOpenLoop builds the platform behind virtual care and modern care delivery. OpenLoop is looking for an Account Executive to join our team at HQ in Des Moines, IA. In this role, you will be responsible for helping grow our customer base and drive revenue. You’ll play a key role in identifying prospects, managing the sales pipeline, and closing deals. This role requires strong communication skills, a knack for building relationships, and a hunger to exceed targets. What You'll Do<ul style="min-height:1.5em"><li>Own the full sales cycle from prospecting to close, building a healthy pipeline and consistently hitting (or beating) monthly and quarterly targets.</li><li>Execute a high velocity sales strategy to onboard and scale brick and mortar healthcare partners.</li><li>Proactively source and engage new prospects through research, outbound outreach, and relationship-driven networking.</li><li>Lead product demos and sales conversations, clearly articulating the value of our telehealth solutions and tailoring them to each prospect’s needs.</li><li>Partner closely with prospective customers to understand their goals and challenges, and develop thoughtful, customized proposals.</li><li>Negotiate contracts and close deals to drive new business growth.</li><li>Build and maintain strong relationships with key decision-makers and stakeholders.</li><li>Stay on top of telehealth industry trends, competitive landscape, and evolving market needs.</li><li>Collaborate cross-functionally with Marketing, Customer Success, and Product to deliver a seamless and exceptional customer experience.</li></ul>Who You Are<ul style="min-height:1.5em"><li>2+ years of B2B sales experience, ideally in telehealth, SaaS, or healthcare technology.</li><li>Proven ability to consistently meet or exceed sales quotas.</li><li>Comfortable succeeding in a high-activity sales environment.</li><li>A strong communicator and negotiator who builds trust quickly and enjoys relationship-driven selling.</li><li>Comfortable working in a fast-paced, startup environment and wearing multiple hats.</li><li>Curious and informed about telehealth trends, regulations, and the broader healthcare landscape.</li><li>Hands-on experience using CRM tools like HubSpot.</li><li>Bachelor’s degree or equivalent practical experience.</li></ul><h2>Our Benefits</h2>In addition, for salaried positions you would also be eligible for:<ul style="min-height:1.5em"><li>Medical, Dental, and Vision plans</li><li>Flexible Spending/Health Savings Accounts</li><li>Flexible PTO</li><li>401(k) + Company Match</li><li>Life Insurance, Pet insurance, and more</li></ul><h2>Our Company</h2>We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.Sound like a good fit? We’d love to meet you.

Des Moines, Iowa - HQ

Account Executive

<h2>About OpenLoop</h2>OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.About the Role<ul style="min-height:1.5em"><li>Scheduling appointments in EMR and EMR sub-organizations</li><li>Manage high volume phone line for office calls from patients</li><li>Manage phone and email customer service needs</li><li>Manage patient escalations calls and emails using problem-solving and resolution skills</li><li>Send appointment reminders including text, email, and/or call reminders through ZohoDesk or ZohoVoice applications</li><li>Sending medical records as necessary to payers and referrals</li><li>Other duties as assigned</li></ul>Requirements<ul style="min-height:1.5em"><li>2-3 yrs of experience in a company related to the US healthcare system.</li><li>Knowledge of G-Suite, Slack and Jira (desired).</li><li>Knowledge of the US healthcare system (required).</li><li>Effective communication and patient oriented mindset</li><li>Accountability</li><li>Problem solving and organization skills.</li><li>Go-beyond, takes initiative on tasks.</li><li>Fluency in English (C1) and excellent written and verbal communication skills.</li><li>Available to work 100% on site.</li></ul><h2>Our Benefits</h2>In addition to competitive salaries, this role includes:<ul style="min-height:1.5em"><li>Formal employment (“Planilla”) under a Peruvian entity — all legal benefits in soles (CTS, Gratificaciones, etc.).</li><li>Full-time schedule: 5 days a week, 2 rotative rest days</li><li>Unlimited vacation days 🏖️ — yes, we mean it!</li><li>EPS healthcare (Rimac) covered 100%.</li><li>Oncology insurance (Rimac) covered 100%.</li><li>AFP retirement plan.</li><li>Coworking access in Miraflores, Lima — with free beverages, talks, bicycle parking, and amazing city views.</li><li>Company laptop and tools provided.</li></ul>Disclaimer: This position is also open for candidates with some kind of disabilities that are part of the CONADIS list. The coworking is adequate for people with special mobility needs.<h2>Our Company</h2>We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.Sound like a good fit? We’d love to meet you.

Call Center Operations Specialist

<h2>About OpenLoop</h2>OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.About the RoleOpenLoop builds the platform behind virtual care and modern care delivery. OpenLoop is looking for an Account Executive, SMB to join our team remotely or at our HQ in Des Moines, IA. In this role, you will be responsible for helping grow our customer base and drive revenue. You’ll play a key role in identifying prospects, managing the sales pipeline, and closing deals. This role requires strong communication skills, a knack for building relationships, and a hunger to exceed targets.What You'll Do<ul style="min-height:1.5em"><li>Own the full sales cycle from prospecting to close, building a healthy pipeline and consistently hitting (or beating) monthly and quarterly targets.</li><li>Execute a high velocity sales strategy to onboard and scale brick and mortar healthcare partners.</li><li>Proactively source and engage new prospects through research, outbound outreach, and relationship-driven networking.</li><li>Lead product demos and sales conversations, clearly articulating the value of our telehealth solutions and tailoring them to each prospect’s needs.</li><li>Partner closely with prospective customers to understand their goals and challenges, and develop thoughtful, customized proposals.</li><li>Negotiate contracts and close deals to drive new business growth.</li><li>Build and maintain strong relationships with key decision-makers and stakeholders.</li><li>Stay on top of telehealth industry trends, competitive landscape, and evolving market needs.</li><li>Collaborate cross-functionally with Marketing, Customer Success, and Product to deliver a seamless and exceptional customer experience</li></ul>Who You Are <ul style="min-height:1.5em"><li>2+ years of B2B sales experience, ideally in telehealth, SaaS, or healthcare technology.</li><li>Proven ability to consistently meet or exceed sales quotas.</li><li>Comfortable succeeding in a high-activity sales environment.</li><li>A strong communicator and negotiator who builds trust quickly and enjoys relationship-driven selling.</li><li>Comfortable working in a fast-paced, startup environment and wearing multiple hats.</li><li>Curious and informed about telehealth trends, regulations, and the broader healthcare landscape.</li><li>Hands-on experience using CRM tools like HubSpot.</li><li>Bachelor’s degree or equivalent practical experience.</li></ul><h2>Our Benefits</h2>In addition, for salaried positions you would also be eligible for:<ul style="min-height:1.5em"><li>Medical, Dental, and Vision plans</li><li>Flexible Spending/Health Savings Accounts</li><li>Flexible PTO</li><li>401(k) + Company Match</li><li>Life Insurance, Pet insurance, and more</li></ul><h2>Our Company</h2>We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.Sound like a good fit? We’d love to meet you.

Account Executive, SMB

<h2>About OpenLoop</h2>OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.About the RoleOpenLoop is looking for a Manager, Product Marketing to join our team remotely or at HQ in Des Moines, IA.  In this role, you will be responsible for taking our messaging to the next level. You will work closely with our product team to create marketing and sales messaging that positions OpenLoop as the leading telehealth platform. We’re looking for a "thinker-doer" who loves both the strategic element of product marketing and is energized by building. We keep meetings minimal and focus on shipping great work, fast. We experiment, build, obsess over the data, and incorporate AI in everything that we do. We’re looking for someone who likes to work that way too. What You'll Do<ul style="min-height:1.5em"><li>Partner closely with Product to translate complex product capabilities into clear, compelling sales and marketing narratives</li><li>Play a key role in shaping and evolving the OpenLoop brand, ensuring consistency across messaging, positioning, and go-to-market materials</li><li>Build modular, reusable sales decks that scale across industries, buyer personas, and use cases</li><li>Develop highly customized, deal-specific decks in close collaboration with Sales to support and win strategic opportunities</li><li>Lead market and competitive research to understand industry dynamics, buyer needs, and OpenLoop’s differentiated position</li><li>Create and maintain competitive battlecards that equip Sales with clear positioning, proof points, and objection-handling guidance</li><li>Travel up to 10% to support strategic initiatives, cross-functional alignment, and key customer engagements</li></ul>Who You Are<ul style="min-height:1.5em"><li>6+ years of experience in product marketing, ideally within startups or high-growth environments</li><li>A strong foundation in product marketing or product management, with a deep understanding of how products are positioned, launched, and sold</li><li>Proven experience partnering closely with Product Management and Sales to bring products to market and drive revenue impact</li><li>Recent, hands-on experience (within the last 3 years) developing sales enablement materials, including sales decks, battlecards, and positioning frameworks</li><li>Exceptional written and verbal communication skills, with the ability to tailor messaging for cross-functional partners and executive audiences</li><li>Highly organized, execution-oriented, and comfortable operating with urgency, ownership, and accountability</li><li>Bonus: Experience in the healthcare industry or with healthcare-related marketing strategies</li></ul><h2>Our Benefits</h2>In addition, for salaried positions you would also be eligible for:<ul style="min-height:1.5em"><li>Medical, Dental, and Vision plans</li><li>Flexible Spending/Health Savings Accounts</li><li>Flexible PTO</li><li>401(k) + Company Match</li><li>Life Insurance, Pet insurance, and more</li></ul><h2>Our Company</h2>We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.Sound like a good fit? We’d love to meet you.

Product Marketing Manager

<h2>About OpenLoop</h2>OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.About the RoleOpenLoop builds the platform behind virtual care and modern care delivery. As Head of Revenue Operations, you will own the end to end revenue engine across Sales, Marketing, and Customer Success. You will be responsible for building the systems, processes, and operating rhythm that enable predictable growth, clear accountability, and data driven decision making. This role is both strategic and hands on, partnering closely with executive leadership to scale the business efficiently while preserving speed and flexibility. What You'll Do<ul style="min-height:1.5em"><li>Own and optimize the full revenue lifecycle, from lead generation through retention, expansion, and renewals</li><li>Design and run revenue planning, forecasting, and performance management across Sales, Marketing, and Customer Success</li><li>Leverage AI and advanced analytics to improve forecasting accuracy, pipeline quality, deal prioritization, and retention insights</li><li>Build and evolve the revenue operations tech stack, including CRM, AI enabled tools, analytics, and reporting infrastructure</li><li>Establish clear metrics, dashboards, and operating cadences that drive visibility, alignment, and accountability</li><li>Partner with Sales and Marketing leadership to apply data and insights to improve conversion, velocity, and unit economics</li></ul> Who You Are<ul style="min-height:1.5em"><li>A proven Revenue Operations leader with experience scaling B2B and/or healthcare technology organizations through periods of growth and change</li><li>10+ years of professional experience, including 6+ years in senior Revenue Operations or GTM operations leadership roles</li><li>Highly analytical with strong business judgment; able to translate complex data into clear insights, recommendations, and decisive action</li><li>Comfortable operating at both the executive and execution levels, building while leading</li><li>A trusted, collaborative partner who aligns Sales, Marketing, Finance, and Product around shared revenue goals</li><li>Experience with modern revenue technology stacks and CRM-driven operating models</li><li>Structured, pragmatic, and outcomes-focused, with a strong bias toward clarity, simplicity, and execution</li></ul><h2>Our Benefits</h2>In addition, for salaried positions you would also be eligible for:<ul style="min-height:1.5em"><li>Medical, Dental, and Vision plans</li><li>Flexible Spending/Health Savings Accounts</li><li>Flexible PTO</li><li>401(k) + Company Match</li><li>Life Insurance, Pet insurance, and more</li></ul><h2>Our Company</h2>We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.Sound like a good fit? We’d love to meet you.

Head of Revenue Operations

<h2>About OpenLoop</h2>OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.<h2>About the Role</h2>As a Senior SRE at OpenLoop, you’ll ensure the reliability, scalability, and security of our cloud infrastructure supporting our telehealth platform. You’ll partner closely with engineering and security teams to improve automation, observability, and incident response. Based in our Nashville office, you’ll help build resilient systems and foster a culture of shared ownership and continuous improvement.<h2>What You'll Do</h2><ul style="min-height:1.5em"><li>Cross-Functional Collaboration<ul style="min-height:1.5em"><li>Partner with engineering teams to improve system reliability and deployment practices</li><li>Engage with teams on SRE guidelines and best practices about automation and infrastructure</li><li>Work with security teams to implement secure, compliant infrastructure</li></ul></li><li>Operational Excellence<ul style="min-height:1.5em"><li>Ensure 24/7 system availability and rapid incident response</li><li>Implement and maintain disaster recovery and business continuity plans</li><li>Lead efforts to increase automation, observability and monitoring</li><li>Skilled at performance tuning — identifying bottlenecks at infra, app, and network layers.</li></ul></li><li>Security<ul style="min-height:1.5em"><li>Understanding of cloud security principles (least privilege, network segmentation, encryption at rest/in transit).</li><li>Familiarity with compliance frameworks (SOC 2, ISO 27001, GDPR, HIPAA) and how SRE supports them.</li></ul></li><li>Cultural<ul style="min-height:1.5em"><li>Advocate for blameless culture and continuous improvement.</li><li>Collaborate closely with product and engineering to make reliability a shared responsibility. </li></ul></li></ul><h2>Who You Are</h2><ul style="min-height:1.5em"><li>Ability to work a hybrid schedule in our Nashville office 3 days/week</li><li>4+ years of experience in infrastructure, DevOps, or Site Reliability Engineering</li><li>Proven track record implementing large-scale, distributed systems</li><li>Strong background in AWS, particularly with serverless architecture and container orchestration</li><li>Solid understanding of observability, incident management, and system resilience best practices.</li><li>Strong proficiency in at least one programming language (Typescript, Python, Go, etc.).</li><li>Knowlegde of Linux/Unix systems and networking</li><li>Experience with Infrastructure as Code (AWS CDK, Cloudformation)</li><li>Proficiency with monitoring and observability tools (Prometheus, Grafana, ELK, etc.)</li><li>Knowledge of CI/CD pipelines and deployment automation (Github Actions, Jenkins, etc)</li><li>Understanding of database systems and performance optimization</li><li>Ability to translate technical concepts to non-technical audiences</li><li>Experience with agile methodologies and project management</li></ul><h2>Our Benefits</h2>In addition, for salaried positions you would also be eligible for:<ul style="min-height:1.5em"><li>Medical, Dental, and Vision plans</li><li>Flexible Spending/Health Savings Accounts</li><li>Flexible PTO</li><li>401(k) + Company Match</li><li>Life Insurance, Pet insurance, and more</li></ul><h2>Our Company</h2>We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.Sound like a good fit? We’d love to meet you.

Nashville, TN - HQ

Sr. Site Reliability Engineer

<h2>About OpenLoop</h2>OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.About the RoleAs a Site Reliability Engineer at OpenLoop, you’ll help ensure the reliability, performance, and security of our cloud infrastructure supporting our telehealth platform. You’ll work closely with engineering, product, and security teams to improve automation, observability, and incident response. Based in our Nashville office, you’ll contribute to building resilient systems and a culture of shared ownership and continuous improvement.What You'll Do<ul style="min-height:1.5em"><li>Cross-Functional Collaboration<ul style="min-height:1.5em"><li>Partner with engineering teams to improve system reliability and deployment practices</li><li>Engage with Openloop teams on SRE guidelines and best practices about automation and infrastructure</li><li>Work with security teams to implement secure, compliant infrastructure</li></ul>Operational Excellence<ul style="min-height:1.5em"><li>Ensure 24/7 system availability and rapid incident response</li><li>Implement and maintain disaster recovery and business continuity plans</li><li>Skilled at performance tuning — identifying bottlenecks at infra, app, and database layers.</li></ul>Security<ul style="min-height:1.5em"><li>Understanding of cloud security principles (least privilege, network segmentation, encryption at rest/in transit).</li><li>Familiarity with compliance frameworks (SOC 2, ISO 27001, GDPR, HIPAA) and how SRE supports them.</li></ul>Cultural<ul style="min-height:1.5em"><li>Advocate for blameless culture and continuous improvement.</li><li>Collaborate closely with product and engineering to make reliability a shared responsibility.</li></ul></li></ul>Who You Are<ul style="min-height:1.5em"><li>2-3 years of experience in DevOps or Site Reliability Engineering</li><li>Good background in AWS, particularly with serverless architectures</li><li>Understanding of observability and incident management</li><li>Strong knowledge in at least one programming language (Typescript, Python, Go, etc.). Previous experience as a Developer is a plus</li><li>Knowledge of Linux/Unix systems and networking</li><li>Experience with Infrastructure as Code (AWS CDK, Cloudformation)</li><li>Experience managing monitoring and observability tools (Prometheus, Grafana, ELK, etc.)</li><li>Knowledge of CI/CD pipelines and deployment automation (Github Actions, GitLab CI, etc)</li><li>Understanding of database systems and performance optimization</li><li>Leadership &amp; Communication</li><li>Excellent verbal and written communication skills</li><li>Ability to translate technical concepts to non-technical audiences</li><li>Good problem-solving and decision-making capabilities</li><li>Experience with agile methodologies </li></ul><h2>Our Benefits</h2>In addition, for salaried positions you would also be eligible for:<ul style="min-height:1.5em"><li>Medical, Dental, and Vision plans</li><li>Flexible Spending/Health Savings Accounts</li><li>Generous PTO and hybrid-work flexibility</li><li>401(k) + Company Match</li><li>Life Insurance, Pet insurance, and more</li></ul><h2>Our Company</h2>We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.Sound like a good fit? We’d love to meet you.

Site Reliability Engineer 

<h2>About OpenLoop</h2>OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.About the RoleOpenLoop is looking for a Launch &amp; Activation Manager II to join our team remotely. In this role, you will be responsible for driving early-stage client success during the critical post go-live phase. You will ensure clients achieve rapid time-to-value by accelerating adoption, optimizing workflows, and stabilizing operations during hypercare. This role bridges Implementation and long-term Customer Success, reducing early churn risk and positioning accounts for scalable growth. What You'll Do<ul style="min-height:1.5em"><li>Serve as the primary point of contact for clients during hypercare and early adoption.</li><li>Guide clients operationally from go-live through milestone achievement (e.g., first 100 patients).</li><li>Ensure workflows, configurations, and processes are functioning effectively in real-world settings.</li><li>Develop a deep understanding of each client’s implementation, integrations, and configuration setup.</li><li>Identify barriers to adoption and proactively remove operational friction.</li><li>Share best practices to accelerate patient acquisition, engagement, and feature adoption.</li><li>Adjust configurations, workflows, and tools to improve usability and drive measurable outcomes.</li><li>Run structured check-ins, milestone reviews, and operational follow-ups to maintain adoption momentum.</li><li>Monitor leading indicators of adoption and flag early risk signals.</li><li>Partner cross-functionally with Implementation, Product, and Customer Success to resolve adoption blockers.</li><li>Ensure clients feel confident, supported, and stable during early usage.</li><li>Other duties as assigned. </li></ul> Who You Are<ul style="min-height:1.5em"><li>Bachelor’s degree in Business, Industrial Engineering, Information Systems, or a related field preferred.</li><li>2–5 years of experience in client-facing implementation, onboarding, customer success, or operations.</li><li>Strong understanding of business workflows and operational process design.</li><li>Comfortable navigating and adjusting configurations within SaaS platforms.</li><li>Demonstrated ability to analyze adoption trends, usage gaps, and performance metrics.</li><li>Proven track record driving measurable client outcomes during onboarding or activation phases.</li><li>Strong relationship-building skills and ability to communicate effectively across multiple stakeholders.</li><li>Experience in health tech, telehealth, or patient-facing platforms is a strong plus.</li><li>Highly organized, proactive, and comfortable operating in fast-paced, cross-functional environments.</li><li>Must be a self-starter with strong problem-solving skills and execution discipline.</li></ul><h2>Our Benefits</h2>In addition, for salaried positions you would also be eligible for:<ul style="min-height:1.5em"><li>Medical, Dental, and Vision plans</li><li>Flexible Spending/Health Savings Accounts</li><li>Flexible PTO</li><li>401(k) + Company Match</li><li>Life Insurance, Pet insurance, and more</li></ul><h2>Our Company</h2>We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.Sound like a good fit? We’d love to meet you.

Launch & Activation Manager II

<h2>About OpenLoop</h2>OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.About the RoleOpenLoop is looking for a Senior Benefits Administrator to join our team remotely or at HQ in Des Moines, IA. In this role you will own the design, administration, and ongoing optimization of employee benefits programs, ensuring they are competitive, compliant, and clearly communicated as we continue to scale.What You'll Do<ul style="min-height:1.5em"><li>Support the design and evolution of benefits programs, including medical, dental, vision, retirement, wellness, and ancillary offerings.</li><li>Administer benefits programs end to end, including enrollments, life events, open enrollment execution, and employee support through questions and escalations.</li><li>Manage relationships with brokers, carriers, and vendors; ensure service quality, issue resolution, and effective partnership.</li><li>Lead annual open enrollment planning, execution, and communications.</li><li>Analyze benefits competitiveness, utilization, costs, and trends to inform program design, renewals, and budgeting decisions.</li><li>Support renewals, cost modeling, and budgeting in partnership with Finance and brokers.</li><li>Develop reporting and insights to evaluate program effectiveness and employee impact.</li><li>Ensure benefits programs comply with applicable laws and regulations; maintain accurate documentation, plan materials, and internal controls.</li><li>Maintain accurate documentation, plan materials, and internal controls.</li><li>Create clear, employee-friendly benefits communications and resources.</li><li>Identify and implement process improvements to increase accuracy, efficiency, and employee experience. </li></ul>Who You Are<ul style="min-height:1.5em"><li>5+ years of experience in benefits administration and analysis.</li><li>Demonstrated ownership of:<ul style="min-height:1.5em"><li>Benefits plan administration</li><li>Open enrollment execution</li><li>Benefits analysis and renewals support</li><li>Vendor and broker management</li></ul></li></ul><ul style="min-height:1.5em"><li>Hands-on experience administering benefits within HRIS platforms (e.g., Rippling, Workday), including enrollments, eligibility, and data integrity.</li><li>Strong analytical and problem-solving skills with attention to detail.</li><li>Ability to balance hands-on administration with program-level thinking in a scaling environment.</li><li>Familiarity with benefits compliance and regulatory requirements.</li><li>Experience supporting programs across parent and operating company structures, including multiple legal entities, distinct employee populations, and varying program requirements is preferred but not required.</li><li>Experience in healthcare, telehealth, and/or high-growth/scaling organizations is preferred but not required.</li></ul><h2> </h2><h2>Our Benefits</h2>In addition, for salaried positions you would also be eligible for:<ul style="min-height:1.5em"><li>Medical, Dental, and Vision plans</li><li>Flexible Spending/Health Savings Accounts</li><li>Flexible PTO</li><li>401(k) + Company Match</li><li>Life Insurance, Pet insurance, and more</li></ul><h2>Our Company</h2>We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.Sound like a good fit? We’d love to meet you.

Senior Benefits Administrator 

<h2>About OpenLoop</h2>OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.About the RoleOpenLoop is looking for a Senior Compensation Manager to join our team remotely or at HQ in Des Moines, IA. In this role, you will own and evolve OpenLoop’s compensation and equity programs, bringing hands-on depth across compensation while partnering closely with People, Finance, and business leaders. This is an opportunity to own core compensation processes, operate independently, and help shape programs that directly impact employee experience and business outcomes as we continue to scale. What You'll Do<ul style="min-height:1.5em"><li>Own and maintain OpenLoop’s job architecture, including job leveling, job families, and career frameworks.</li><li>Conduct market pricing and benchmarking using external compensation surveys and internal data.</li><li>Design, document, and maintain salary ranges, pay structures, and progression models.</li><li>Partner with People and Finance leaders on compensation philosophy, governance, and decision-making.</li><li>Provide hands-on leadership and execution for annual compensation cycles, including merit increases, promotions, bonuses, and equity grants.</li><li>Build models, tools, and guidelines to support compensation and equity decision-making.</li><li>Support equity program administration, including modeling, grant sizing inputs, execution, and ongoing analysis.</li><li>Deliver insights related to pay equity, compliance, and workforce planning.</li><li>Support ad hoc compensation and equity analyses as business needs arise. </li></ul> Who You Are<ul style="min-height:1.5em"><li>5+ years of progressive experience in compensation-focused roles (e.g., Senior Compensation Manager, Senior Compensation Analyst, People Analytics with compensation ownership, or consulting/advisory roles with hands-on comp design).</li><li>Demonstrated ownership of:<ul style="min-height:1.5em"><li>Job architecture and leveling</li><li>Market pricing and benchmarking</li><li>Pay structure and salary range design</li><li>Annual compensation cycle execution</li></ul></li><li>Strong analytical skills with advanced Excel/GSheets and compensation modeling experience.</li><li>Experience supporting equity compensation programs and familiarity with equity administration tools.</li><li>Comfort balancing strategic design with hands-on execution in a scaling environment.</li></ul><ul style="min-height:1.5em"><li>Experience in healthcare, telehealth, or high-growth/scaling organizations is preferred but not required.</li><li>Hands-on experience administering compensation within HRIS platforms (e.g., Rippling, Workday)</li><li>Experience supporting programs across parent and operating company structures, including multiple legal entities, distinct employee populations, and varying program requirements is preferred but not required.</li></ul><h2> </h2><h2>Our Benefits</h2>In addition, for salaried positions you would also be eligible for:<ul style="min-height:1.5em"><li>Medical, Dental, and Vision plans</li><li>Flexible Spending/Health Savings Accounts</li><li>Flexible PTO</li><li>401(k) + Company Match</li><li>Life Insurance, Pet insurance, and more</li></ul><h2>Our Company</h2>We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.Sound like a good fit? We’d love to meet you.

Senior Compensation Manager

<h2>About OpenLoop</h2>OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.About The RoleOpenLoop is looking for a Staff Security Engineer (DevOps Integrations) to join our team remotely. In this role, you will be responsible for being our DevSecOps subject matter expert across the IT, software engineering and product teams.  The ideal candidate is someone who has the ability to provide strategic oversight, possesses a wide range of cybersecurity and software engineering technical acumen, and has the ability to think like an attacker to guide us through potential security issues.What You’ll Do:<ul style="min-height:1.5em"><li>Build relationships with developers and stakeholders to incorporate security principles into engineering design and deployments.</li><li>Supervise validation in security controls and testing across projects, using SAST, DAST, IAST and RASP tools, documenting any security findings, outlining remediation options and overseeing mitigation.</li><li>Oversee implementation of defensive practices and countermeasures across infrastructure and applications.</li><li>Draft and uphold CI/CD security strategy and practices in tandem with other technical team leads.</li><li>Lead continuous product and application security reviews, focused on secure development practices, threat modeling, vulnerability management, architecture and application security design.</li><li>Ensure security principles and validations are consistently implemented throughout the CI/CD pipeline by embedding robust, security-focused practices into all automation processes.</li><li>Attend and participate in product meetings addressing security requirements for new and existing products.</li><li>Build services and tools to enable developers and engineers to use security components successfully</li><li>Simplify automation that applies security inter-workings with CI/CD pipelines.</li><li>Support the ability to “shift left” and incorporate security early on and throughout the development lifecycle.</li><li>Communicate vulnerability results to both technical and non-technical stakeholders, focused on risk tolerance and threat to the business,  in order to gain support through influential messaging.</li><li>Leverage vulnerability database sources to understand the weakness, probability and remediation options supplied by vendors</li><li>Join forces and provision security principles in architecture, infrastructure and code. </li><li>Regularly research and learn new tactics, techniques and procedures (TTPs).</li><li>Partner with teams to define key performance indicators (KPIs) and metrics across business units.</li><li>Ensure regulatory compliance (e.g., PCI, HIPAA, HITRUST, NIST CSF) through effective security controls and processes.</li><li>Other duties as assigned.</li></ul>Who You Are:<ul style="min-height:1.5em"><li>Bachelor's degree in computer science (preferred), information assurance, MIS or related field, or equivalent.</li><li>7+ years of security and systems administration-related experience, to include 3+ years of related cloud and security engineering experience </li><li>Experience with operations and security across Amazon Web Services (AWS) and/or Google Cloud Platform (GCP).</li><li>Experience with agile workflows, including Scrum and Kanban.</li><li>Understanding of containers (e.g., Docker) and container orchestration (e.g., Docker Swarm, Kubernetes).</li><li>Proficient in securing Windows and *nix operating systems, endpoint applications, networking protocols and devices.</li><li>Ability to obtain and maintain technical team and business support to influence a collaborative effort to reduce attack surface while performing rapid, continuous implementation.</li><li>Understanding of OWASP, CVSS, the MITRE ATT&amp;CK framework and (SLDC).</li><li>Knowledge of Payment Card Industry (PCI), Health Information Portability and Accountability Act (HIPAA), Gramm-Leach-Bliley Act (GLBA), National Institute of Standards (NIST) or International Standards Organization (ISO) requirements.</li><li>Self-starter mentality requiring minimal supervision.</li><li>Analytical and problem-solving abilities with a proactive, risk-based approach.</li><li>Highly organized and efficient.</li><li>Demonstrated strategic and tactical thinking, along with decision-making skills and business acumen.</li><li>Experience in healthcare or digital health is a plus.</li><li>Strong internal service minded, to provide support to all teams and leadership</li><li>Adaptability to handle dynamic and challenging environments.</li><li>Energetic, resourceful, and appropriate work intensity to get the work done.</li><li>Strong people acumen and relationship skills.</li></ul> <h2>Our Company</h2>We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.Sound like a good fit? We’d love to meet you.

Staff Security Engineer (DevOps Integrations)

<h2>About OpenLoop</h2>OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.About the RoleOpenLoop’s mission is to bring care anywhere by powering telehealth solutions at scale. As Clinical Quality Lead (NP), you’ll play a pivotal role in advancing that mission by ensuring clinical excellence across all service lines. Reporting to the Clinical Quality Director, you will lead a team of Registered Nurses and serve as the bridge between clinical data and practice improvement.This role is ideal for a clinically experienced Nurse Practitioner who is passionate about quality, thrives on data-driven improvement, and is energized by coaching providers to deliver safe, empathetic, high-quality virtual care at scale.  What You'll DoLead Clinical Quality &amp; Oversight<ul style="min-height:1.5em"><li>Partner with the Clinical Quality Director to oversee quality initiatives across programs.</li><li>Conduct high-severity and complex chart audits, ensuring adherence to treatment protocols and standards of care.</li><li>Monitor SLAs, compliance requirements, and regulatory standards, including HIPAA.</li></ul>Drive Root-Cause Analysis &amp; Improvement<ul style="min-height:1.5em"><li>Lead investigations into critical incidents and perform comprehensive root-cause analyses.</li><li>Translate findings into actionable improvement strategies and remediation plans.</li><li>Identify trends in documentation, protocol adherence, and patient outcomes to inform quality initiatives.</li></ul>Coach &amp; Develop Providers<ul style="min-height:1.5em"><li>Track provider quality metrics and patient feedback to guide performance improvement.</li><li>Deliver one-on-one coaching on documentation, clinical decision-making, communication, and virtual bedside manner.</li><li>Facilitate workshops and training focused on empathy, shared decision-making, and patient-centered care.</li></ul>Partner Cross-Functionally<ul style="min-height:1.5em"><li>Collaborate with Operations to monitor provider reliability, caseloads, and burnout risk.</li><li>Support Customer Success and Account Management with clinical context for quality concerns.</li><li>Partner with Education to design curriculum addressing documentation and protocol trends.</li><li>Validate clinical workflows and new service lines to ensure quality standards are embedded before launch.</li></ul> Who You AreRequired Qualifications<ul style="min-height:1.5em"><li>5+ years of clinical experience (telemedicine, acute care, case management, or related settings).</li><li>Demonstrated experience in clinical quality, audits, and performance improvement.</li><li>Strong analytical skills with proficiency in data tracking and EHR systems.</li><li>Excellent communication skills with the ability to coach and influence clinicians.</li><li>Highly detail-oriented, organized, and comfortable in a fast-paced environment.</li></ul>Preferred Qualifications<ul style="min-height:1.5em"><li>Experience in telemedicine or virtual care environments.</li><li>Background in provider training, quality assurance, or healthcare operations.</li><li>Comfort navigating technology platforms and troubleshooting technical workflows.</li><li>Passion for continuous improvement and patient-centered, virtual-first care.</li></ul><h2> </h2><h2>Our Benefits</h2>In addition, for salaried positions you would also be eligible for:<ul style="min-height:1.5em"><li>Medical, Dental, and Vision plans</li><li>Flexible Spending/Health Savings Accounts</li><li>Flexible PTO</li><li>401(k) + Company Match</li><li>Life Insurance, Pet insurance, and more</li></ul><h2>Our Company</h2>We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.Sound like a good fit? We’d love to meet you.

Clinical Quality Lead Nurse Practitioner

<h2>About OpenLoop</h2>OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.About the RoleOpenLoop’s mission is to bring care anywhere by powering telehealth solutions at scale. As Registered Dietitian Team Lead, you’ll help advance that mission by delivering high-quality virtual nutrition care while supporting clinical excellence and team leadership across our dietetics function.This role is ideal for an experienced outpatient dietitian with deep expertise in obesity care—particularly supporting patients prescribed GLP-1 and other anti-obesity medications—who is passionate about patient education, behavior change, and mentoring fellow clinicians in a telemedicine environment. You’ll serve in a dual-capacity role, balancing direct patient care with team mentorship and operational support. What You'll DoDeliver Expert Virtual Nutrition Care<ul style="min-height:1.5em"><li>Provide evidence-based outpatient nutrition counseling for patients with obesity, including those using GLP-1 and other anti-obesity medications.</li><li>Assess patient history, lifestyle factors, and metabolic needs to develop personalized care plans.</li><li>Educate patients on optimizing medication effectiveness, managing side effects, and building sustainable nutrition and behavior strategies.</li><li>Use motivational interviewing and behavior-change frameworks to support long-term success.</li><li>Monitor outcomes and adjust care plans based on progress, adherence, and evolving goals.</li></ul>Lead &amp; Mentor the Dietetics Team<ul style="min-height:1.5em"><li>Support onboarding, mentorship, and ongoing clinical development of Registered Dietitians.</li><li>Serve as a first-line clinical resource for complex cases and care questions.</li><li>Partner with the Manager of Nutrition to ensure consistency in documentation, care delivery, and clinical standards.</li><li>Assist with coverage planning during PTO and high-demand periods.</li></ul>Drive Clinical Quality &amp; Operational Excellence<ul style="min-height:1.5em"><li>Contribute to process improvements, workflow optimization, and documentation standardization.</li><li>Help develop and refine patient education materials and clinical protocols.</li><li>Provide feedback on patient experience and quality-of-care opportunities.</li><li>Communicate effectively through EMR documentation and interdisciplinary collaboration.</li><li>Stay current on obesity medicine, GLP-1 therapies, and telehealth best practices to support innovation in virtual care delivery.</li></ul> Who You AreRequired Qualifications<ul style="min-height:1.5em"><li>Registered Dietitian Nutritionist (RDN); multiple state licenses preferred.</li><li>2–5+ years of outpatient nutrition counseling experience, with strong obesity care expertise.</li><li>Deep knowledge of GLP-1 and other anti-obesity medications, including nutrition considerations.</li><li>Experience in a lead, preceptor, or mentorship capacity.</li><li>Comfortable working in a telemedicine environment with proficiency in EMRs and virtual tools.</li><li>Strong communication skills, attention to detail, and commitment to documentation excellence.</li><li>Compassionate, patient-centered clinician focused on sustainable, long-term outcomes.</li></ul>Preferred Qualifications<ul style="min-height:1.5em"><li>Experience supporting program development or clinical quality initiatives.</li><li>Fluency in Spanish.</li></ul><h2>Our Benefits</h2>In addition, for salaried positions you would also be eligible for:<ul style="min-height:1.5em"><li>Medical, Dental, and Vision plans</li><li>Flexible Spending/Health Savings Accounts</li><li>Flexible PTO</li><li>401(k) + Company Match</li><li>Life Insurance, Pet insurance, and more</li></ul> <h2>Our Company</h2>We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.Sound like a good fit? We’d love to meet you.

Registered Dietitian Team Lead

<h2>About OpenLoop</h2>OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.<h2>About the Role</h2>OpenLoop’s mission is to bring care anywhere by powering telehealth solutions at scale. OpenLoop is looking for an IAM Analyst II to support and manage various key programs and initiatives under the leadership of cybersecurity management. This role will help define, establish, maintain and manage identities across the organization. The analyst manages and maintains access to systems and applications following rigorous security, engineering and governance principles, especially when provisioning and de-provisioning access.<h2>What You'll Do:</h2><ul style="min-height:1.5em"><li>Serve on a distributed security and technology team responsible for establishing and maintaining identities and entitlements within IAM solutions.</li><li>Implement identity controls and settings that align with policies and governance structure.</li><li>Work closely with security leadership, teammates and stakeholders to evaluate and implement access models that align with organizational risk posture.</li><li>Support IAM governance, policies and solutions across SSO, directory, certificate, MFA, privileged accounts, automation and behavior analytics systems.</li><li>Assess and resolve IAM issues that occur across the employee base, as well as with external entities.</li><li>Secure access to both on-prem and cloud infrastructure, as well as to applications required to support a distributed remote workforce.</li><li>Evaluate business impact and risk exposure based on the level of access granted and make recommendations where improvements should be made.</li><li>Work closely with incident responders during potential incidents and escalate to management as needed.</li><li>Make recommendations for improvements in automation efficiencies, security practices and end-user experience.</li><li>Collect key performance indicators and related operational metrics, and track SLAs used to validate success as well as future areas of improvement.</li><li>Execute tactical requests and support the strategic vision for rigorous and scalable IAM controls.</li><li>Frequently interact with business units to understand their plans, risk posture and tolerance, and how IAM supports their vision and business obligations with security in mind.</li><li>Implement IAM projects from inception to completion on time and within budget.</li><li>Other duties as assigned. </li></ul><h2>Who You Are:</h2><ul style="min-height:1.5em"><li>Bachelor's degree preferred in information assurance, computer science, engineering or related technical field.</li><li>3-5+ years of cybersecurity or information technology practitioner experience.<ul style="min-height:1.5em"><li>Within that experience, 2+ years must include related security systems administration with IAM solutions, some experience with endpoint, network or application security solutions, and incident response teams.</li></ul></li><li>Familiarity with administering directory services, Windows and Azure AD, SSO, MFA and role-based access control (RBAC).</li><li>Experience administering IAM systems, access controls, security and risk management, and security governance fundamentals.</li><li>Ideally familiar with one or more regulatory requirements and laws such as, but not limited to, PCI, Federal Financial Institutions Examination Council (FFIEC), Sarbanes-Oxley (SOX), HIPAA, GDPR and GLBA. Additionally, experience in one or more of the following preferred: ISO 17799, ITIL and NIST.</li><li>Track record acting with integrity, taking pride in work, seeking to excel, and being curious and flexible.</li><li>Strong written and oral communication skills across varying levels of the organization.</li><li>Experience with one or more scripting languages (e.g., Python, PowerShell, Bash), preferred but not required</li><li>One or more of CISSP, GSEC, GISF, GCIA and GISP is preferred, but not required.</li></ul><h2> </h2><h2>Our Benefits</h2>In addition, for salaried positions you would also be eligible for:<ul style="min-height:1.5em"><li>Medical, Dental, and Vision plans</li><li>Flexible Spending/Health Savings Accounts</li><li>Flexible PTO</li><li>401(k) + Company Match</li><li>Life Insurance, Pet insurance, and more</li></ul><h2>Our Company</h2>We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.Sound like a good fit? We’d love to meet you.

IAM Analyst

<h2>About OpenLoop</h2>OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.<h2>About The Role:</h2>OpenLoop is seeking a compassionate and detail-oriented Patient Experience Specialist to join our team remotely. In this role, you will be responsible for monitoring and managing client-facing support channels while resolving high-priority patient concerns. You'll handle complex and sensitive escalations with empathy and professionalism across multiple platforms, including issues related to medications, provider or staff interactions, billing, and more.The ideal candidate is a strong communicator in patient focused exchanges, highly organized, and experienced in healthcare operations. You should be comfortable navigating support systems and tools to deliver timely, empathetic, and effective solutions that improve the patient experience.<h2>Please Note: </h2>We are hiring for full time positions, and have openings for the following schedules, noted below. Please be prepared to discuss your preferred schedule / availability. Additional details will be discussed during the interview process.<ul style="min-height:1.5em"><li>Monday - Friday - 8:00am - 5:00pm (with rotating weekends)</li><li>Monday - Friday - 2:00pm - 11:00pm (with rotating weekends)</li><li>This is a fully remote position. You may live and work in any time zone, but you must be available to work during Central Standard Time (CST) business hours.</li></ul><h2>What You’ll Do:</h2><ul style="min-height:1.5em"><li>Actively monitor and engage in Slack channels used by internal support teams to address patient-facing concerns in real time.</li><li>Investigate and resolve service related concerns, via phone or Zoho tickets, ensuring accurate tracking and effective resolution through collaboration with internal stakeholders</li><li>Address reviews on platforms like Trustpilot, Google Reviews, and similar public forums.</li><li>Conduct outbound calls and emails to follow up on escalated cases, provide status updates, or resolve outstanding concerns with clarity and empathy. Remain HIPAA compliant at all times.</li><li>Answer inbound calls that have been escalated from our inbound phone agents to provide a higher level of resolution and support to patients.</li><li>Work closely with clinical and non-clinical staff (e.g., CMAs, RNs, inbound support) to gain context and ensure a cohesive resolution path for the patient.</li><li>Other duties assigned.</li></ul><h2>Who You Are:</h2><ul style="min-height:1.5em"><li>3-5 years of experience in customer service, preferably within a telemedicine or digital health environment.</li><li>Proven ability to manage sensitive or escalated phone conversations with professionalism, emotional intelligence and a service focused attitude.</li><li>Working knowledge of HIPAA regulations and experience handling PHI (Protected Health Information) in a compliant manner is a plus.</li><li>Proficiency with Slack, Zoho (or other CRM/ticketing systems), EMRs, Amazon Connect, and online review management tools.</li><li>Ability to multitask and navigate multiple platforms, channels, etc, while prioritizing tasks.</li><li>Excellent verbal and written communication skills.</li></ul><h2>Our Company</h2>We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.Sound like a good fit? We’d love to meet you.

Patient Experience Specialist

<h2>About OpenLoop</h2>OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.About the Role As a Staff Product Manager at OpenLoop Health, you will operate as a senior individual contributor with broad strategic influence across the Product &amp; Services organization. This role is highly client-facing, with a strong emphasis on partnering directly with customers to understand their needs, shape solutions, and ensure successful delivery of OpenLoop’s products and services.You’ll own complex, cross-functional product initiatives, translate client and market insights into scalable platform capabilities, and serve as a trusted product partner to both internal teams and external stakeholders. This role is ideal for a product leader who thrives in ambiguity, understands healthcare complexity, and excels at building strong client relationships while driving meaningful product outcomes.What You'll Do Define and drive product strategy for high-impact, cross-product initiatives aligned with OpenLoop’s business and clinical goals<ul style="min-height:1.5em"><li>Partner directly with clients to understand their goals and translate their needs into clear product requirements</li><li>Communicate roadmap priorities, tradeoffs, and timelines to both internal stakeholders and external partners</li><li>Act as a trusted product advisor to senior leaders across Product, Services, Engineering, and Design teams</li><li>Write clear, actionable product requirements and success metrics</li></ul> Required Qualifications<ul style="min-height:1.5em"><li>7+ years of product management experience, including significant experience working directly with customers or clients</li><li>Proven experience serving as the product lead for enterprise or strategic clients</li><li>Demonstrated experience building, communicating, and managing product roadmaps</li><li>Strong communication skills, with the ability to engage confidently with both internal teams and external stakeholders</li><li>Demonstrated ability to balance client needs with long-term product strategy</li></ul>Preferred Qualifications<ul style="min-height:1.5em"><li>Experience in healthcare, health tech, e-commerce, SaaS platforms, or other regulated industries</li><li>Familiarity with virtual care, care delivery platforms, or healthcare operations</li></ul><h2> </h2><h2>Our Benefits</h2>In addition, for salaried positions you would also be eligible for:<ul style="min-height:1.5em"><li>Medical, Dental, and Vision plans</li><li>Flexible Spending/Health Savings Accounts</li><li>Flexible PTO</li><li>401(k) + Company Match</li><li>Life Insurance, Pet insurance, and more</li></ul><h2>Our Company</h2>We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.Sound like a good fit? We’d love to meet you.

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