The future of healthcare works at OpenLoop.

About the Role OpenLoop is looking for an Account Executive to join our team at HQ in Des Moines, IA. In this role, you will be responsible for helping grow our customer base and drive revenue. You’ll play a key role in identifying prospects, managing the sales pipeline, and closing deals. This role requires strong communication skills, a knack for building relationships, and a hunger to exceed targets. What You'll Do * Prospecting and generating new leads through research, networking, and outreach efforts. * Managing a sales pipeline to meet or exceed monthly and quarterly sales targets. * Conducting product demonstrations and presenting tailored telehealth solutions to prospective clients. * Collaborating with potential clients to understand their unique needs and develop customized proposals. * Negotiating contracts and closing deals to secure new business. * Building and maintaining strong relationships with key decision-makers. * Staying informed about telehealth industry trends, competitor activities, and market dynamics. * Partnering with internal teams (like marketing, customer success, and product) to deliver an exceptional client experience. * Other duties as assigned Who You Are * Bachelor’s degree or relevant experience in sales, marketing, or business. * 2+ years of B2B sales experience ideally in telehealth, SaaS, or healthcare technology. * Proven track record of meeting or exceeding sales quotas. * Exceptional communication, negotiation, and relationship-building skills. * Previous experience working in a startup is strongly preferred. * Familiarity with telehealth trends and regulations. * Experience using CRM platforms like HubSpot. Remote Salary Range $60,000—$70,000 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.   We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.   In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is seeking a driven and results-oriented Account Executive to join our growing team remotely or at our HQ in Des Moines, IA. In this role, you’ll be instrumental in expanding our client base and accelerating revenue growth by delivering best-in-class telehealth solutions, with a focus on Remote Patient Monitoring (RPM) and Chronic Care Management (CCM) services. You'll manage the entire sales cycle—from identifying and qualifying leads to closing deals—while building long-term relationships with healthcare providers, health systems, and digital health companies.   What You'll Do * Proactively prospect and generate new business opportunities through research, networking, and outbound outreach. * Manage and advance a robust sales pipeline to consistently meet or exceed monthly and quarterly revenue goals. * Conduct consultative product demos tailored to client needs, particularly around RPM and CCM offerings. * Develop and deliver customized proposals that address the clinical and business needs of healthcare organizations. * Negotiate pricing and contract terms with prospective clients to close deals efficiently and profitably. * Maintain strong relationships with key decision-makers in healthcare organizations and digital health startups. * Stay current with telehealth, RPM, and CCM industry trends, market developments, and regulatory changes. * Collaborate closely with internal teams—including marketing, customer success, and product—to ensure seamless client onboarding and long-term satisfaction. * Contribute to continuous improvement by sharing feedback and insights from the field with the broader team. * Other duties as assigned.   Who You Are * Bachelor’s degree or equivalent experience in business, sales, marketing, or healthcare administration. * 2+ years of B2B sales experience, with a strong preference for experience in telehealth, healthcare technology, RPM, or CCM solutions. * Demonstrated success in a quota-carrying sales role, with a consistent record of exceeding targets. * Strong understanding of the U.S. healthcare system, value-based care models, and chronic disease management. * Excellent communication, presentation, and relationship-building skills. * Experience working in a high-growth startup environment is highly desirable. * Proficiency with CRM tools such as HubSpot (or similar platforms). * Self-starter with a proactive, results-driven mindset and the ability to thrive in a fast-paced environment. Remote Salary Range $60,000—$70,000 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.   We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.   In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for a driven and results-oriented Account Executive to join our team remotely or at our HQ in Des Moines, IA. In this role, you will be responsible for expanding our client base and accelerating revenue growth by delivering best-in-class telehealth solutions, with a focus on Revenue Cycle Management (RCM) services. You'll manage the entire sales cycle—from identifying and qualifying leads to closing deals—while building long-term relationships with healthcare providers, health systems, and digital health companies.   What You'll Do * Proactively prospect and generate new business opportunities through research, networking, and outbound outreach. * Manage and advance a robust sales pipeline to consistently meet or exceed monthly and quarterly revenue goals. * Conduct consultative product demos tailored to client needs, particularly around RCM offerings. * Develop and deliver customized proposals that address the clinical and business needs of healthcare organizations. * Negotiate pricing and contract terms with prospective clients to close deals efficiently and profitably. * Maintain strong relationships with key decision-makers in healthcare organizations and digital health startups. * Stay current with telehealth, RCM industry trends, market developments, and regulatory changes. * Collaborate closely with internal teams—including marketing, customer success, and product—to ensure seamless client onboarding and long-term satisfaction. * Contribute to continuous improvement by sharing feedback and insights from the field with the broader team. * Other duties assigned.    Who You Are * Bachelor’s degree or equivalent experience in business, sales, marketing, or healthcare administration. * 2+ years of B2B sales experience, with a strong preference for experience in RCM, telehealth, and healthcare technology solutions. * Demonstrated success in a quota-carrying sales role, with a consistent record of exceeding targets. * Strong understanding of the U.S. healthcare system, value-based care models, and chronic disease management. * Excellent communication, presentation, and relationship-building skills. * Experience working in a high-growth startup environment is highly desirable. * Proficiency with CRM tools such as HubSpot (or similar platforms). * Self-starter with a proactive, results-driven mindset and the ability to thrive in a fast-paced environment. Remote Salary Range $60,000—$70,000 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.   We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.   In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for a Billing Specialist to join our team remotely or at HQ in Des Moines, IA. In this role, you will be responsible for processing membership fee payments, monthly billings for staffing services, ensuring compliance with healthcare regulations, and supporting the finance team with reporting and analysis. This role is perfect for someone who thrives in a fast-paced startup environment, has excellent attention to detail, and is passionate about improving healthcare operations.   What You'll Do * Prepare, review, and submit accurate membership fee payments to partners in a timely manner. * Manage accounts receivable, including posting payments, responding to inquiries, and following up on outstanding claims. * Ensure compliance with payer requirements, industry regulations, and company policies. * Collaborate with providers, patients, and internal teams to resolve billing discrepancies. * Generate financial and operational reports related to billing and collections. * Support process improvements and automation initiatives to streamline billing processes. * Other duties as assigned.   Who You Are * 2+ years of experience in billing operations, healthcare finance, or revenue cycle management (startup experience a plus). * Exceptional attention to detail and organizational skills. * Strong customer service skills with a proven ability to support both internal and external stakeholders. * Ability to work independently while thriving in a collaborative, fast-paced environment. * Strong problem-solving and communication skills. * Experience in a health-tech or digital health startup. * Knowledge of compliance frameworks (HIPAA, CMS regulations). * Familiarity with automation tools and reporting dashboards. Remote Salary Range $53,000—$62,000 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.   We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.   In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for a Clinical Payroll Lead to join our team remotely or at HQ in Des Moines, IA. In this role, you will be responsible for owning and optimizing our clinician payroll from end to end. You’ll be the go-to person for all things pay — managing the process, solving discrepancies, rolling out rate changes, and building smarter tools to make payroll faster, easier, and more transparent. What You'll Do * Manage the full payroll cycle for our clinician workforce across multiple states, ensuring all timesheets, hours, and rate data are accurate and processed on time. * Perform regular audits to catch discrepancies before they impact pay, troubleshoot root causes, and implement preventative fixes. * Serve as the primary contact for clinician pay questions, providing clear, empathetic, and timely resolutions. * Process rate changes, pay increases, bonuses, and other adjustments, ensuring they’re implemented accurately and communicated clearly. * Create and maintain dashboards and reports that surface payroll trends, cost drivers, and workforce patterns for Finance, Ops, and Leadership. * Partner with Product, Finance, and People Ops to improve payroll workflows, integrate tools, and reduce manual processes. * Keep payroll processes in line with multi-state labor laws, tax requirements, and classification rules (W-2 and 1099). * Recommend and implement changes that make payroll more transparent, predictable, and painless for our clinical team. * Other duties as assigned. Who You Are * Bachelor’s Degree in Accounting, Business Administration, or related field preferred.  * 4+ years payroll experience (multi-state preferred), ideally in healthcare or a contractor/contingent workforce environment. * Track record of accuracy, problem-solving, and process improvement. * Comfortable with payroll systems (Rippling, Quickbooks, or similar) and advanced spreadsheets. * Strong communicator — able to explain complex pay issues with compassion and precision to the clinician workforce. * Startup mindset: resourceful, hands-on, and always looking for ways to do it better. * Detail-oriented: Having a keen eye for detail and spotting trends and issues through the payroll process and cycle. Remote Salary Range $63,000—$74,000 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.   We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.   In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for a Data Analyst to join our team remotely or at HQ in Des Moines, IA. In this role, you will be responsible for leveraging data to improve patient care, optimizing our platform, and driving key business decisions. You will be responsible for analyzing health-related data, identifying trends in telemedicine usage, and working closely with cross-functional teams to optimize telehealth services and improve patient outcomes. What You'll Do * Gather and clean data from various sources, ensuring data integrity and accuracy. * Utilize statistical techniques and software (e.g., SQL, Excel, R, Python) to analyze datasets and identify trends, patterns, and anomalies. * Create detailed reports and visualizations (e.g., dashboards, graphs, charts) to present findings to stakeholders. * Work closely with cross-functional teams, including finance, operations and customer success management, to understand their data needs and provide relevant insights. * Develop and track key performance indicators (KPIs) to measure the success of business initiatives. * Identify opportunities to improve data collection and analysis processes. * Other duties as assigned. Who You Are * Bachelor’s degree in Data Science, Statistics, Mathematics, Computer Science, or a related field. * 1-3 years of experience as a data analyst or in a similar role. * Proficiency in SQL, Excel, and data visualization tools (e.g., Tableau, Power BI). * Strong problem-solving abilities and attention to detail. * Excellent verbal and written communication skills, with the ability to present complex data insights clearly. * Ability to work effectively both independently and as part of a team. * Proficiency in Zoho Analytics strongly preferred. Remote Salary Range $82,000—$96,000 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.   We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.   In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for a Director of Customer Success- Enterprise to join our team remotely or at HQ in Des Moines, IA. In this role, you will be responsible for leading our highest-value client relationships, overseeing accounts with $100K+ ARR and complex healthcare infrastructure implementations. This role combines strategic account management with deep healthcare industry expertise to drive exceptional customer outcomes, expansion revenue, and executive-level advocacy for our digital health platform. What You'll Do * Develop and execute success strategies for 50–75 enterprise accounts representing the majority of company revenue. * Build and maintain C-suite relationships with healthcare executives, CTOs, compliance leaders, and clinical stakeholders. * Own enterprise NRR targets (120%+) and ensure strategic account renewals and expansions. * Collaborate with Sales leadership on enterprise growth plans, multi-year renewals, and competitive positioning. * Manage a team of Enterprise CSMs, creating account assignment criteria, workload distribution, and performance standards. * Conduct executive-level account reviews, forecasting, and performance evaluations. * Design training programs focused on healthcare regulations, clinical workflows, and executive engagement. * Partner with Product and Engineering to advocate for enterprise-specific features, integrations, and roadmap priorities. * Collaborate with Marketing on case studies, reference programs, and thought leadership content tailored for enterprise healthcare clients. * Work with Legal and Compliance on contract negotiations, regulatory requirements, and security frameworks (HIPAA, SOC2, HITRUST). * Establish enterprise playbooks and best practices for onboarding, adoption, and renewal. * Design and manage escalation paths for technical issues, compliance concerns, and executive-level escalations. * Implement account health scoring frameworks tailored to enterprise healthcare clients (NRR, clinical adoption metrics, utilization). * Lead Quarterly Business Reviews (QBRs) and annual strategic planning sessions with executive stakeholders. * Other duties as assigned. Who You Are * Bachelor’s degree in Business, Healthcare Administration, Information Systems, or related field; MBA preferred. * 7+ years of experience in customer success, account management, or consulting, with a focus on enterprise clients. * 4+ years of leadership experience managing customer-facing teams in enterprise SaaS or healthcare. * 3+ years of experience in healthcare technology, EHR/EMR systems, or digital health platforms. * Strong knowledge of healthcare stakeholder dynamics including providers, payers, and large health systems. * Understanding of clinical quality metrics, patient outcomes, and healthcare economics. * Proficiency with customer success platforms (Gainsight, ChurnZero, Totango, or similar). * Advanced Excel/Google Sheets skills for financial modeling, forecasting, and account analysis. * Experience with CRM systems (Salesforce preferred) and data visualization tools (Looker, Tableau, Power BI). * Deep understanding of SaaS metrics including NRR, GRR, LTV, and enterprise health scoring. * Comfortable navigating regulatory frameworks (HIPAA, SOC2, HITRUST) and healthcare compliance standards. Remote Salary Range $125,000—$146,000 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.   We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.   In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for a Director of Customer Success - Growth to join our team remotely or at HQ in Des Moines, IA. In this role, you will be responsible for driving retention and expansion for our mid-market client segment ($25K-$100K ARR), focusing on standardized implementation processes, efficient onboarding, and scalable success methodologies. This role balances high-quality customer outcomes with operational efficiency to support rapid customer base growth.   What You'll Do * Own Gross Revenue Retention (GRR) targets of 95%+ and expansion revenue goals. * Design standardized onboarding and adoption processes that scale efficiently across client tiers. * Implement tiered service levels based on account value and growth potential. * Establish clear processes for account assignment, workload management, and performance standards. * Conduct regular one-on-ones, team meetings, and performance coaching sessions. * Design and deliver training programs on efficiency, time management, and digital engagement strategies. * Build and maintain customer success playbooks and automation-first engagement flows for growth segments. * Develop automated touchpoint sequences and leverage tools like Zoho Flow, Twilio, and Amazon Connect to drive digital engagement at scale. * Implement self-service resources and customer education programs that integrate with CRM and support systems. * Design efficient escalation paths for technical issues and expansion opportunities. * Collaborate with Product on feature adoption strategies and user experience improvements. * Partner with Marketing on customer education content, webinars, and campaigns. * Work with Sales on lead qualification criteria and expansion handoff processes. * Coordinate with Implementation on streamlined onboarding workflows. * Create dashboards and reporting for segment performance and individual CSM metrics. * Conduct cohort analyses to optimize onboarding and retention strategies. * Other duties as assigned.   Who You Are * Bachelor’s degree in Business, Marketing, Operations, Information Systems, or related field. * 5+ years in customer success, account management, or operations roles. * 3+ years of team leadership experience in high-velocity customer environments. * 2+ years in healthcare technology or SaaS companies. * Proven track record of building scalable, systems-driven customer success processes. * Familiarity with customer success automation platforms, workflow tools, and communication systems (Zoho suite, Twilio, Amazon Connect/SES, Zapier, etc.). * Strong analytical skills with experience in data-driven decision making (dashboards, cohort analysis, forecasting). * Experience managing remote or hybrid teams with strong collaboration skills. * Hungry to optimize, improve, and scale customer success operations in a fast-moving startup environment. Remote Salary Range $125,000—$146,000 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.   We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.   In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

ABOUT THE ROLE OpenLoop is looking for a strategic and hands-on Director of Engineering to join our team in our Nashville, TN office**.  In this role, you will be responsible for driving the development of our technology roadmap, lead high-performing engineering teams, and integrating advanced and scalable solutions into our digital health platform.   **Please Note:  We’re growing and opening a new office in Nashville, TN (address TBD). This role will be onsite full-time, Monday through Friday. Until the new office is ready, you’ll be able to work remotely from home, with the expectation of moving onsite once the space is open.   WHAT YOU’LL DO: * Provide strategic leadership and technical oversight across engineering functions (platform, infrastructure, product development & DevOps). * Drive the development and implementation of scalable, secure, and compliant healthcare software solutions. * Partner cross-functionally with Product, Design, Clinical, and Data teams to define and execute the technical vision. * Partner with our teams to build and scale AI-driven features that enhance clinical workflows, patient engagement, and operational efficiency. * Foster a culture of innovation, ownership, and continuous improvement. * Lead hiring, mentoring, and development of engineering talent, promoting diversity and inclusion. * Ensure adherence to security, privacy, and healthcare compliance standards (HIPAA, SOC 2, etc.). * Manage vendor relationships and evaluate build vs. buy decisions for critical technologies. * Other duties as assigned.   WHO YOU ARE: * Bachelor’s or Master’s degree in Computer Science, Engineering, or related field. * 8-10+ years of software engineering experience, with 5+ in engineering leadership roles. * Proven success leading and scaling engineering teams in high-growth startups or tech-forward healthcare environments. * Experience implementing AI/ML solutions, especially in healthcare or enterprise software. * Deep understanding of cloud-based architecture (e.g., AWS, GCP), modern frameworks, and API design. * Experience with distributed systems, serverless technologies, and event-driven architectures. * Experience with healthcare interoperability standards (e.g., HL7, FHIR) is a plus. * Strong communication skills with the ability to translate technical strategy into business outcomes. * Passionate about improving healthcare delivery through technology.   Remote Salary Range $172,000—$200,000 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.   We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.   In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for a Director of Operations, Patient Processing to join our team remotely or at HQ in Des Moines, IA. In this role, you will be responsible for leading the transformation of our patient management and support back-end– driving large-scale AI automation, developing an AI-first “No Patient Left Behind” tracking program, overseeing billing and payments, directing all non-patient-contact work, while leading a 1,000-person BPO workforce, and ensuring quality and compliance across all patient-related processes. This leader will combine strategic vision with hands-on execution to modernize back-end operations, reduce manual effort, ensure flawless execution, and deliver a frictionless experience for patients and internal teams alike. What You'll Do * Lead AI-driven automation of patient intake and high-volume workflows; measure and optimize ROI, accuracy, and speed. * Advance our “No Patient Left Behind” program to track and fulfill every patient case without delays. * Oversee billing operations—improving accuracy, reducing disputes, and driving retention through financial processes. * Direct non-patient-contact support queues, establishing SLAs, process standards, and continuous improvement. * Manage a global BPO workforce of 1,000+, setting KPIs, ensuring QA, and aligning execution with business goals. * Integrate QA insights into training, process, and automation to elevate patient experience and compliance. * Partner cross-functionally with product, engineering, finance, and compliance to align strategies and execution. * Present performance, risks, and opportunities to executive leadership; foster a data-driven, accountable culture. * Other duties as assigned. Who You Are * Bachelor's Degree in Business, Communications or related field; MBA a highly preferred.  * 7+ years in healthcare operations or high-volume service delivery environments. * 3+ years leading large-scale outsourced or distributed teams (1,000+ personnel preferred). * Proven success implementing automation solutions in operational workflows. * Strong understanding of telehealth processes, compliance, and healthcare regulations. * Excellent organizational, communication, and change management skills. * Experience scaling operations in a telemedicine or digital health company. * Familiarity with tools like Zoho Desk, Amazon Connect, and AI workflow automation platforms. * Lean/Six Sigma or process reengineering expertise. Remote Salary Range $140,000—$163,000 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.   We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.   In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for a Director of Product Management, AI to join our team remotely or at HQ in Des Moines, IA. In this role, you will be responsible for unifying our B2B and B2C AI capabilities into a cohesive strategy, ensuring our AI products drive meaningful revenue growth, partner adoption, and market differentiation. The ideal candidate is both a product strategist and a go-to-market operator—able to define the long-term roadmap while building the commercial materials, positioning, and integration models that unlock near-term results.   What You'll Do * Define and evolve the AI product portfolio across B2B and B2C capabilities, aligning with OpenLoop’s mission and revenue objectives. * Develop compelling GTM strategies, messaging, and sales enablement materials that accelerate adoption and revenue growth.  * Build and scale partnerships with healthcare organizations, technology vendors, and channel partners to expand reach and deliver value-added solutions.  * Collaborate closely with sales, marketing, and customer success to drive product adoption, expand existing accounts, and identify new revenue streams.  * Guide product managers and engineering teams in prioritization, execution, and alignment to strategic goals—ensuring the roadmap delivers both near-term impact and long-term value.  * Partner with engineering, design, and operations to ensure successful delivery of AI products that meet customer and market needs.  * Conduct ongoing competitive analysis, market research, and customer feedback loops to inform strategy and prioritize investments. * Lead and mentor a team of product managers, instilling a culture of ownership, accountability, and customer focus.  * Other duties as assigned.   Who You Are * Bachelor's Degree in Business Administration, Engineering, Computer Science or related field. * 10+ years of product management experience, with 4+ years in leadership roles. * Proven success developing and launching AI-driven products, ideally across both B2B and B2C markets. * Strong track record of building and executing go-to-market strategies tied to measurable revenue growth. * Experience integrating products into partner ecosystems and building scalable partner models. * Ability to guide and align product managers and engineering teams around strategic priorities and roadmap execution. * Exceptional communication skills with the ability to craft compelling narratives for executives, partners, and customers. * Strong analytical mindset; able to balance data-driven decision making with intuition and vision. * Background in healthcare, health-tech, or adjacent industries preferred.    -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.   We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.   In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for an IT Helpdesk to join our team full-time, five days a week at the HQ in Des Moines, IA. In this role, you will be responsible for supporting our employees and ensuring smooth daily IT operations. In this role, you’ll provide first-level technical support, troubleshoot hardware and software issues, and help keep our systems running efficiently.   What You'll Do * Providing Tier 2 & 3 level support to users via Slack, Email and Zoom. * Improve & refine helpdesk processes, documentation, and systems as needed as needs of business change. * Escalate issues to teammates/management and/or other departments as appropriate. * Ability to manage multiple and, sometimes, competing priorities with some guidance. * Onboarding new employees while providing top notch customer service. * Provision access to SaaS applications. * Provide support for networking/work from home issues. * Assist in long term IT projects. * Other duties as assigned.   Who You Are * 4+ years of General IT experience. * 2+ years macOS in the enterprise experience and macOS MDM experience (JAMF, Mosyle, Kandji). * Experience with Okta, Google Workspace, Zoom, Slack, Atlassian (Jira/Confluence), and Office365 Administration. * Excellent customer service & communication skills. * Experience in a fast paced/startup environment is highly preferred. * Experience with cybersecurity tools and best practices. * Experience working in HIPAA, SOC2, and HITRUST complaint environments. * Familiar with ITIL Framework. Remote Salary Range $66,000—$78,000 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.   We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.   In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for a Licensing Specialist to join our team remotely or at HQ in Des Moines, IA. In this role, you will be responsible for managing provider licensing from application through renewal. You’ll work closely with providers, internal teams, and state boards to ensure timely, compliant licensure. What You'll Do * Apply for provider licenses in collaboration with the provider. * Monitor submitted license applications to determine status weekly. * Ensure all license applications are full and complete to streamline processing time. * Verify providers’ requirements for approval to work in specific states. * Apply for and verify facility licensure. * Review licensing reports for new hires, identify continuing education, and additional license needs. * Resolve license deficiencies and related issues within state board requirements. * Track and monitor license expirations and renewals for providers. * Communicate with state licensing boards as necessary. * Assist in the support of compliance and licensing initiatives. * Communicate requirements with internal teams and follow-up when necessary. * Speak to providers via phone calls using appropriate telephone etiquette. * Email providers using professional email etiquette. * Effective data entry. * Other duties as assigned Who You Are * 1-3 years of successful work experience in a medical licensing role. * High attention to detail, follow-up and organizational skills. * Proven ability to multi-task, prioritize and meet required deadlines. * Strong aptitude for learning systems and understanding processes quickly. * Maintains strict confidentiality of all provider files. * Intermediate skills in GSuite. * Telehealth experience is a plus! * IMLCC experience is a plus. Remote Salary Range $50,000—$60,000 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.   We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.   In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for a Marketing Coordinator to join our team at our HQ in Des Moines, IA. In this role, you will be responsible for supporting the day-to-day copywriting for content formats such as emails, blogs, sales collateral, internal marketing, and social media, while partnering closely with our Digital Marketing Manager for strategy, priorities, and performance goals. If you enjoy turning ideas into content that ranks, resonates, and converts—this is for you.   What You'll Do * Produce high-quality copy with a healthcare angle for blogs, emails, ads, video scripts, sales collateral, webpages/landing pages, and other copy needs. * Use best practices to research keywords, align with search intent, structure posts (H1/H2s), optimize meta data, and recommend internal links. Help track SERP movement. * Manage the cross-channel calendar; draft posts, short videos, carousels, and stories; publish, engage, and report. Adapt voice by platform while protecting each brand’s identity. * Prep questions, run short interviews, and translate insights into credible, quotable content. * Assist with sales conference logistics such as scheduling, booth coordination, registration and other as needed tasks. * Work closely with the Digital Marketing Manager to bring strong content ideas to the table and report on performance. We’re looking for a candidate with ideas to share! * Other duties as assigned.   Who You Are * Bachelor’s degree in Journalism, Marketing, Communications, English, or equivalent experience. * 2 years of industry experience (we’ll consider standout recent grads with exceptional portfolios). * Proven copywriting experience at an organization, publication, internship, or equivalent. Portfolio/samples required. * Some experience interviewing subject matter experts. * Working knowledge of SEO best practices (keyword research, search intent, on-page best practices, SERP analysis). * Knowledge of basic social media best practices for LinkedIn, Instagram, and Facebook (formats, timing, engagement). * Experience working in Wordpress, HubSpot, Semrush, or previous healthcare experience (writing or other) is preferred.   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.   We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.   In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for a Marketing Director, Demand Generation to fuel our next wave of growth. In this role, you’ll be the architect of our demand generation strategy, owning budget and revenue. You’ll also be working hands on with the team writing copy, analyzing data and iterating with AI, and auditing lead follow up. The right fit is comfortable with both ABM fundamentals and high volume performance marketing. We’re looking for a "thinker-doer" who loves both the strategic element of marketing and is energized by building. We keep meetings minimal and focus on shipping great work, fast. We experiment, build, obsess over the data, and incorporate AI in everything that we do. We’re looking for someone who likes to work that way too. Sound like you?   Please enter the integrated campaign you’re most proud of in the “Comments” section. What were you looking to achieve, how did you achieve it, and what were the results?   What You'll Do * Build and lead our demand generation programs, including SEM, email, webinars, events, paid social, and more. * Build and lead our new ABM program, working closely with sales with targeted messaging and tactics. * Create a targeted micro event strategy for key accounts. * Own demand generation analytics from MQL to revenue.  * Build and own “activation” campaigns to drive revenue from new customers. * Generate vertical specific partnerships and co-marketing opportunities. * Partner and coordinate with our sales team on running integrated plays.  * Be available for 10% travel. * Other duties as assigned.   Who You Are * 10+ years of demand generation marketing experience with a preference for start ups or high growth companies. * Experience with key metrics such as CAC, LTV, payback periods and what levers drive these. * Experience with account based marketing fundamentals.  * Experience with high volume performance marketing tactics. * Proven ability to work independently and be comfortable “creating the path” rather than walking it.  * Recent, hands-on experience, (within the last 3 years) executing campaigns within marketing automation and ad platforms. * Strong ability to communicate clearly and concisely within the immediate team, as well as cross-functionally with different departments, and executive levels. * Fantastic organizational skills with a strong sense of urgency and accountability. * Bonus points if you have experience in the healthcare industry and related marketing strategies. * Note:  If you are selected to participate in our interview process, one of the rounds will include a hypothetical campaign scenario. You will be provided with some information, and asked to prepare / discuss your strategy with the hiring manager. Remote Salary Range $150,000—$170,000 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.   We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.   In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is seeking an experienced and creative Marketing Web Developer to join our team remotely or at our HQ in Des Moines, IA. In this role, you will be responsible for turning our brand vision and testing hypotheses into high-performing web experiences across multiple brands. You will work closely with our design and marketing team, supporting a variety of exciting projects. The ideal candidate will have extensive experience designing user-friendly, interactive features, coupled with a strong emphasis on optimizing website performance.     What You'll Do * Own the development of our website and landing pages, to support marketing goals. * Manage 3rd party agencies for additional development support when required. * Partner with our web design team to translate brand vision and user experience insights into high-performing code. * Work closely with our SEO team to build and maintain world-class technical SEO and site speed standards. * Use SEO data (i.e. conversion rate optimization analytics) to quickly deploy experiments to drive higher conversion and expedite our growth. * Create HTML for marketing emails within HubSpot. * Other duties as assigned.   Who You Are * Bachelor’s degree in Computer Science, Web Development, or related field. * 7+ years of web development experience, including 5+ years working with WordPress. * Strong technical SEO expertise (site speed, site architecture, structured data). * Proficiency in HTML, CSS, JavaScript, and experience with languages such as PHP, Python, or Ruby. * Background in high-volume, transactional eCommerce design. * Experience partnering with marketing/design teams to develop content and optimize performance. * Skilled in troubleshooting bugs and performance issues to ensure site uptime. * Familiarity with LLM tools (e.g., Claude) to accelerate development cycles. * Understanding of how web development supports marketing strategies and growth initiatives. * Strong communicator, able to clearly articulate technical concepts to diverse stakeholders. * Comfortable working independently in fast-paced, high-growth environments; startup experience preferred. * Experience with HubSpot (landing pages, email design) and conversion rate optimization testing preferred. * Knowledge of healthcare industry marketing strategies strongly preferred. Remote Salary Range $110,000—$130,000 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.   We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.   In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for a People Operations Coordinator (Contract) to join our team at HQ in Des Moines, IA. In this role, you will be responsible for supporting the recruiting team with coordination, communication, and operational tasks while getting hands-on exposure to the full recruiting lifecycle.   What You'll Do * Schedule and coordinate interviews between candidates and hiring teams. * Manage candidate communication and ensure a smooth, professional experience. * Support job postings across platforms and ensure consistent branding. * Maintain accurate data in our Applicant Tracking System and recruiting trackers. * Assist with sourcing and initial outreach to candidates as needed. * Support recruiting team with ad hoc projects, reporting, and process improvements. * Learn the fundamentals of recruiting, TA operations, and candidate experience. * Take initiative to learn and support across all areas of talent acquisition. * Other duties as assigned.   Who You Are * Bachelor’s Degree in Business, Communications, Human Resources or related field. * Involvement in college (clubs, athletics, student org leadership, campus jobs, internships, etc.) demonstrating initiative, teamwork, or project ownership. * Organized, detail-oriented, and reliable with strong follow-through. * Confident communicator across email, phone, and video. * Analytical mindset with comfort using spreadsheets, dashboards, and data. * Hungry to learn, take initiative, and grow in a fast-moving environment. * Tech-savvy and comfortable with tools like Google Suite, Slack, Zoom, MacBook; ATS experience a plus. Remote Salary Range $25—$30 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.   We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.   In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for a People Operations Partner to join our team in a hybrid model at our HQ in Des Moines, IA. In this role, you’ll collaborate closely with our strategic people partners to work on contracts, ensure compliance with employment regulations, and support employees throughout the lifecycle. You’ll help drive operational excellence while ensuring a positive and informed employee experience.   What You'll Do * Collaborate with the Strategic People Partners on contracts, compliance, and general People Operations initiatives. * Process payroll for contractors and W2 employees accurately and on time. * Partner with cross-functional teams and to ensure compliance with employment laws, internal policies, and best practices. * Act as a trusted resource for employees, addressing concerns, providing support and facilitating programs that drive morale and retention. * Support the People Operations Coordinator in maintaining up-to-date employee records and changes. * Support internal processes related to onboarding, off-boarding, and employee lifecycle events. * Assist with audits, reporting, and other compliance-related initiatives. * Help drive process improvements and contribute to People Ops projects that enhance the employee experience. * Other duties as assigned.   Who You Are * Bachelor’s degree in Human Resources, Business Administration, or related field (or equivalent experience). * 5+ years of experience in HR or People Operations roles. * 2-3 years of experience running payroll is highly preferred.  * Strong understanding of compliance requirements. * Exceptional communication, problem-solving, and organizational skills. * Proficiency in HRIS systems and MS Office/Google Workspace. * A proactive, solution-oriented mindset with a passion for creating exceptional employee experiences.   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.   We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.   In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for a Project Manager to join our team remotely or at our HQ in Des Moines, IA. In this role, you’ll be a key contributor within our newly formed Project Management Office (PMO), driving internal enterprise-wide initiatives that support the growth and scalability of our organization. While you may occasionally support client implementation projects, your primary focus will be on internal strategic projects that span across multiple departments. You'll collaborate with a wide range of stakeholders across teams—including Product, Engineering, Operations, Compliance, Clinical, Sales, and Customer Success—to align efforts, streamline execution, and ensure project success. The ideal candidate is a self-starter and proactive communicator who thrives in fast-paced environments and is skilled at turning complex ideas into actionable, trackable plans.   What You'll Do * Lead and manage a portfolio of internal enterprise projects, including cross-functional initiatives that impact key operational, technical, and business processes. * Maintain and track project timelines, deliverables, and milestones to ensure successful, on-time, and within-scope execution. * Serve as a key point of coordination between departments to align priorities, remove blockers, and ensure project success. * Use Monday.com as the central project management tool to track tasks, timelines, dependencies, and status updates. * Facilitate effective communication between technical and non-technical stakeholders, including status reporting and project documentation. * Support occasional client-facing implementation projects as needed, in collaboration with the Launch Control and Implementation teams. * Perform light technical configuration or system setup to support internal project needs when applicable. * Contribute to the continuous improvement of PMO processes, tools, and best practices. * Other duties as assigned.   Who You Are * Bachelor’s degree or equivalent experience required; background in healthcare, health tech, or SaaS is a plus. * 3+ years of project management experience, preferably in digital health, healthcare technology, or SaaS environments. * Demonstrated success managing cross-functional, enterprise-level projects with multiple stakeholders and tight deadlines. * Experience working within a formal PMO structure is a plus. * Experience with Monday.com, ClickUp, Asana, Trello, or similar project management tools is required. * Experience with Miro or other visual collaboration tools is preferred. * Comfortable working with both technical and non-technical stakeholders; able to translate business needs into execution plans. * Highly organized, accountable, and detail-oriented with strong follow-through. * Calm under pressure and thrives in ambiguous, fast-changing environments. * PMP or other project management certification is a plus. * Organization & Communication: You’re able to keep multiple priorities on track and ensure clear, timely communication with all stakeholders. * Taking Initiative & Keeping Focus: You’re proactive in identifying what needs to get done and persistent in driving it forward, even amid ambiguity. * Holding Accountability & Following Up: You hold yourself and others to high standards, follow through on commitments, and ensure progress is sustained. Remote Salary Range $85,000—$100,000 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.   We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.   In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for a Revenue and Billing Manager to join our team remotely or at HQ in Des Moines, IA. In this role, you will be responsible for overseeing our billing operations, accounts receivable, and revenue recognition. This role will supervise and provide guidance to our Billing Specialist, while also collaborating cross-functionally with Finance, Operations, and Client Success to streamline processes, improve controls, and deliver timely and accurate invoicing and collections. The ideal candidate combines a deep understanding of billing, AR, and revenue processes with strong leadership skills and a continuous improvement mindset.   What You'll Do * Supervise, mentor, and develop the Billing Specialist, ensuring accuracy, efficiency, and compliance with policies. * Serve as an escalation point for complex billing inquiries, disputes, and operational challenges. * Foster accountability, collaboration, and continuous improvement in billing and AR. * Oversee the full billing cycle, ensuring timely, accurate, and contract-compliant invoicing. * Monitor and reconcile billing data, resolving discrepancies with the Billing Specialist. * Implement quality controls to minimize errors and improve efficiency. * Partner cross-functionally to document billing requirements for new clients, products, and services. * Manage accounts receivable, including aging reports, collections, and cash application. * Set and enforce AR policies on credit, collections, and escalation. * Collaborate with Sales and Client Success to resolve payment issues while maintaining strong relationships. * Provide reporting and analysis of AR metrics, cash flow, and collection performance. * Ensure revenue recognition aligns with accounting standards and company policies. * Support Finance with month-end close, reconciliations, and reporting. * Analyze billing, AR, and revenue trends to identify risks, variances, and optimization opportunities. * Support audits and compliance, preparing necessary documentation. * Drive process improvements, automation, and system enhancements for scalability. * Establish and monitor KPIs for billing accuracy, collections, timeliness, and revenue realization. * Other duties as assigned.   Who You Are * Bachelor’s degree in Accounting, Finance, Business Administration, or related field (CPA or MBA a plus). * 5+ years of progressive experience in billing, accounts receivable, or revenue management, with at least 2 years in a supervisory or management role. * Strong knowledge of billing systems, AR management, revenue recognition principles, and GAAP compliance. * Experience managing invoicing and collections for complex contracts (e.g., subscription, usage-based, or service-based models). * Excellent analytical, problem-solving, and communication skills. * Strong attention to detail with the ability to see the “big picture” of process optimization and scalability. * Proficiency in accounting and billing software (e.g., NetSuite, QuickBooks, or equivalent), as well as Excel/Google Sheets. Remote Salary Range $110,000—$127,000 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.   We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.   In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for a Sales Engineer to join our team remotely or at HQ in Des Moines, IA. In this role, you will be responsible for bridging the gap between our health tech products & systems, and client needs. You will design and deliver scalable solutions, integrate with healthcare systems, and ensure seamless adoption of our platforms. This role is highly client-facing — you’ll communicate system capabilities, demo our products, and build care pathways that showcase how OpenLoop technology powers modern care delivery.   What You'll Do * Partner with sales, product, and implementation teams to understand client requirements and design technical solutions. * Lead product demos and presentations, clearly explaining system capabilities to both technical and non-technical stakeholders. * Build and present care pathways and workflows that illustrate how OpenLoop supports patient care and operational efficiency. * Scope, configure, and support integrations with EHRs, telehealth platforms, scheduling, billing, and other healthcare IT systems (FHIR, HL7, HIPAA-compliant APIs). * Use tools like Zoho Flow, Zoho Desk, Zoho CRM, Postman, Insomnia, Amazon Connect, Amazon SES, and Twilio to design, test, and support client integrations. * Collaborate with clients during onboarding to configure workflows, troubleshoot issues, and ensure smooth adoption. * Provide technical guidance and serve as the escalation point for customer support. * Capture client insights and relay structured feedback to the product and engineering teams to help shape the roadmap. * Contribute to the development of reusable solution templates, documentation, and demo environments. * Other duties as assigned.   Who You Are * Bachelor’s degree in Computer Science, Engineering, Health Informatics, Information Systems, or a related field (or equivalent practical experience). * 1–3 years of experience in sales engineering, implementation, technical consulting, or similar client-facing technical roles. * Comfortable using technical tools like Zoho Flow, Zoho Desk, Zoho CRM, Postman, Insomnia, Twilio, Amazon Connect, and Amazon SES required; bonus if you’ve also worked with Zapier, n8n, HubSpot, Salesforce, Zendesk, SendGrid, or AWS Lambda. * Experienced in health tech, SaaS, or B2B software as a Solutions Engineer, Implementation Consultant, or Technical Account Manager. * Skilled in API integrations (REST, JSON, OAuth) and familiar with EHR/EMR standards (FHIR, HL7, SMART on FHIR). * Strong communicator who can confidently demo products, present workflows, and explain system capabilities to both technical and non-technical audiences. * Able to translate clinical/operational needs into scalable technical solutions. * Thrives in a fast-paced startup environment, adaptable, collaborative, and willing to wear multiple hats. Remote Salary Range $85,000—$100,000 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.   We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.   In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for a Sales Manager at our HQ in Des Moines, IA. In this role, you will be responsible for strengthening frontline performance, driving accountability, and helping systematize our sales operations. This role is both a strategic investment in operational efficiency and an opportunity to develop and elevate our team — supporting our goals of improved delegation and time management.   The Sales Manager will be instrumental in helping reps achieve quota, enhancing onboarding effectiveness, refining sales process execution, and acting as a vital link between frontline sales and leadership. This position will initially run as a pilot, incorporating regular feedback and adjustments to ensure maximum impact.   What You'll Do * Lead the day-to-day management of a pod of AEs, ensuring performance, pacing, and sales rigor. * Drive consistent forecasting, pipeline cleanliness, and CRM discipline. * Coach reps on discovery, qualification, proposal strategy, and closing. * Run recurring 1:1s, huddles, and team meetings to maintain clarity, motivation, and alignment. * Identify operational gaps, propose solutions, and run process/performance improvement tests. * Co-lead onboarding and ramping of new hires in collaboration with the VP of Sales. * Act as an intermediary between the VP and reps, translating strategy into clear execution steps. * Track and report on KPIs with actionable takeaways for performance improvement. * Partner with Sales Operations to improve CRM usage, reporting accuracy, and forecasting reliability. * Foster a positive, high-performance culture that encourages collaboration, accountability, and results. * Balance hands-on sales execution with leadership responsibilities, supporting reps on key deals while managing team performance, coaching, and operational initiatives. * Other duties as assigned.   Who You Are * Bachelor’s degree in Business, Sales, Marketing, or related field (or equivalent experience) preferred.  * 5+ years of experience in consultative sales with 2+ years as a Lead or Manager * Proven ability to meet or exceed sales targets in a fast-paced, high-growth environment. * Strong leadership, coaching, and performance management skills. * Exceptional communicator with the ability to influence and collaborate across teams. * Experience working cross-functionally with marketing, operations, and product teams. * Proficiency with CRM systems (e.g., Salesforce, HubSpot) and sales analytics tools. * Proactive, able to create clarity in ambiguous situations, and delivers on commitments. * Balances data-driven decision-making with empathy. * Committed to developing and supporting team members to achieve success.   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.   We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.   In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for a Senior Accountant to join our team remotely or based out of HQ in Des Moines, IA. In this role, you will be responsible for work closely with the Controller and Assistant Controller as well as other members of the Accounting team in all aspects of finance and accounting functions.   What You'll Do * Perform day to day accounting duties in AP, AR, cash management, payroll, FA, the GL and other duties as assigned. * Assist with monthly close process by posting monthly journal entries, performing account reconciliations and ad-hoc financial analysis. * Interface with external accountants during audits. * Assist in maintaining regular contact and building solid working relationships with various groups to ensure a high level of customer service and work product. * Assist on projects and ad hoc assignments as needed. * Other duties as assigned.   Who You Are * Bachelor’s Degree in Accounting, Finance or related field. * 4-6 years of progressive accounting/finance experience; ideally a public accounting/private industry mix. * CPA certification or CPA eligible. * Excellent knowledge of GAAP. * Advanced Microsoft Excel skills (v-lookup, pivot tables, etc.). * Must be trustworthy and confidential. * Must have excellent communication skills and ability to present to senior management. * Precision/detail oriented with strong analytical skills. * Proven ability to identify and drive process/system improvements. * Positive, energetic, optimistic attitude with a willingness to roll up your sleeves. Remote Salary Range $73,000—$85,000 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.   We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.   In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for a Senior Analyst, FP&A to join our team remotely or at HQ in Des Moines, IA. You will play a critical role in financial planning, analysis, and decision support. In this role, you will be responsible for creating financial models, analyzing financial performance, and providing insights to guide business strategies and decision-making processes. The ideal candidate will have strong analytical skills, attention to detail, and the ability to communicate financial information effectively to stakeholders.   What You'll Do * Develop and maintain financial models to support forecasting, budgeting, and long-term planning. * Prepare monthly, quarterly, and annual financial reports, including variance analysis and commentary on financial performance. * Analyze financial statements, trends, and key performance indicators (KPIs) to provide actionable insights for management. * Assist in the development of annual budgets and periodic forecasts, working closely with various departments to gather input and ensure accuracy. * Monitor actual performance against budgets and forecasts, identifying variances and providing recommendations for corrective actions. * Support strategic planning initiatives by analyzing financial data and trends to assist in the development of business strategies. Conduct scenario analyses and financial simulations to evaluate potential business opportunities and risks. * Work with cross-functional teams to gather financial information, understand business drivers, and support decision-making processes. * Prepare presentations and reports for senior management and Board, highlighting key financial metrics and strategic recommendations. * Identify opportunities for improving financial processes and systems to enhance efficiency and accuracy. * Assist in the implementation of new financial tools and technologies. * Provide financial analysis and support for special projects and initiatives as required by the finance team or senior management. * Other duties as assigned.   Who You Are * Bachelor's Degree in Finance, Accounting, or related field. * 4-6 years of experience in a financial planning, analysis, or a related financial role. * Experience working within FP&A for a fast growing start-up is a must.  * Experience within Private Equity or Investment Banking is a plus.  * Experience with financial modeling, budgeting, and forecasting. * Strong analytical and problem-solving skills, with the ability to interpret complex financial data and provide actionable insights. * Proficiency in Microsoft Excel, financial modeling, and data analysis. * Experience with financial software or ERP systems is a plus. * Excellent communication skills, with the ability to present financial information clearly and effectively to both financial and non-financial stakeholders. * Attention to detail and the ability to work independently as well as part of a team. Remote Salary Range $83,000—$96,000 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.   We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.   In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for a Senior Product Manager, Patient Experience to join our team remotely or at our HQ in Des Moines, IA. In this role, you will be responsible for focusing on creating data-driven product experiences, collaborating with teams and understanding patient needs, to ensure quality care access, and a world-class user experience. This critical role directly impacts our valuable end-user, the patient.   What You'll Do * Own the patient journey, by developing and executing strategies to enhance the patient experience, from scheduling to post-visit engagement. * Drive innovation, leading the creation of patient-focused products, including a next-generation portal and commerce platform integrations, ensuring seamless functionality and exceptional user experience. * Leverage AI technologies to improve patient experiences and outcomes. * Collaborate across various teams, i.e. engineering, design, marketing, and operations, to deliver impactful, mission-aligned products. * Focus on scalability building solutions adaptable to a diverse client base, from startups to established healthcare providers. * Embrace data-driven decisions, using analytics and patient feedback to identify improvements and measure success. * Own and oversee the product lifecycle, from ideation to launch and beyond. * Define the roadmap prioritizing features based on business impact and customer needs. * Conduct product research, in order to strategically map the patient journey, towards understanding pain points and offering solutions. * Enable integrations with third-party platforms to elevate the patient experience. * Evangelize the Patient Perspective, always advocating for the patient experience and aligning stakeholders. * Other duties as assigned.   Who You Are * Bachelor’s Degree in Engineering, Computer Science or related field.  * 7 +years of product management experience in healthcare, SaaS or e-commerce. * Technical background or understanding of APIs and integrations. * Experience with telehealth and healthcare compliance (e.g., HIPAA). * Strong customer advocacy, ensuring patient needs shape product strategies. * Ownership mindset, driving impact beyond your direct role. * Track record of simplifying processes and proposing bold, innovative solutions. * Sound judgment, openness to diverse perspectives, and ability to challenge assumptions. * Commitment to continuous learning and staying ahead of industry trends. * Strategic thinking to redefine patient care in ambiguous, changing environments. * Proven ability to deliver strong outcomes, even with limited resources. * Trusted reputation for transparency and delivering measurable results. * Skill in analyzing and solving complex telehealth challenges. * Ability to challenge decisions constructively while collaborating effectively. * Expertise in AI technologies, B2C applications, and customer journey mapping. Remote Salary Range $148,000—$172,000 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.   We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.   In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for a Senior Recruiter to join our team remotely or at HQ in Des Moines, IA. In this role, you will own and drive the end-to-end recruitment process, from building talent strategies to closing top candidates. You’ll partner closely with leaders across the business to understand workforce needs, proactively source diverse talent, and design recruiting strategies that scale with our growth. As a Senior Recruiter, you’ll balance being a trusted advisor to hiring managers, a champion of the candidate experience, and a mentor to junior members of the recruiting team.   The ideal candidate brings proven recruiting expertise, strong communication skills, and the ability to influence and guide hiring decisions at all levels.   What You'll Do * Lead full-cycle recruiting across multiple departments, from intake with hiring managers to offer negotiations and closing candidates. * Partner with department heads and senior leadership to forecast hiring needs and shape talent acquisition strategies that align with business goals. * Source and engage passive talent through creative, proactive outreach; build and maintain talent pipelines for critical and hard-to-fill roles. * Serve as a strategic advisor to hiring managers on interview best practices, market trends, and compensation benchmarking. * Conduct candidate interviews and assessments, ensuring alignment with role requirements, organizational culture, and long-term potential. * Champion the candidate experience by ensuring transparent, timely, and respectful communication throughout the hiring process. * Collaborate on job description development, ensuring clarity, inclusivity, and market competitiveness. * Partner with HR/People Operations on recruiting operations, reporting, and continuous process improvements. * Other duties as assigned.   Who You Are * Bachelor’s degree in Human Resources, Business Administration, or related field (or equivalent practical experience). * 4–6+ years of full-cycle recruiting experience in a fast-paced, high-growth tech environment. * Demonstrated ability to build trusted partnerships with senior leaders and advise on hiring decisions. * Strong sourcing skills using ATS, LinkedIn Recruiter, and other recruiting tools. * Track record of successfully closing candidates and hitting hiring targets while maintaining a high candidate experience. * Experience improving recruiting processes or implementing best practices at scale. * Highly organized with strong attention to detail, able to juggle multiple priorities with ease. * Proactive, resourceful, and solutions-oriented; thrives in dynamic, evolving environments. Remote Salary Range $100,000—$110,000 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.   We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.   In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for a Senior Technical Program Owner to join our team remotely or at HQ in Des Moines, IA. In this role, you will be responsible for the strategy, execution, and success of high-impact technical initiatives across OpenLoop. This role requires a unique blend of program management expertise, technical depth, and cross-functional leadership to align teams, remove roadblocks, and deliver measurable outcomes. The Senior, TPO will partner closely with Engineering, Product, Operations, Compliance, and Learning & Development to ensure new programs are not only executed effectively but also fully supported with scalable training and enablement. What You'll Do * Define vision, goals, and success metrics for technical programs that align with OpenLoop’s business strategy. * Own program roadmaps, prioritize initiatives, and ensure delivery on time and within scope. * Lead cross-functional planning and execution across engineering, product, design, compliance, and operations. * Act as the single point of accountability for technical program delivery and outcomes. * Manage risk identification, mitigation strategies, and dependency resolution across multiple teams. * Translate complex technical details into business impacts and communicate effectively with stakeholders at all levels. * Provide clear, regular reporting and program updates to executive leadership. * Partner with engineering leads on solution design, system architecture, and technical trade-offs. * Align stakeholders on priorities, resource allocation, and program timelines. * Coordinate with Learning and Development to design and deliver training for new programs, including building documentation and enablement artifacts for both internal and external stakeholders. * Drive a culture of operational excellence, process improvement, and continuous learning across programs. * Other duties as assigned. Who You Are * Bachelor’s degree in a related field (Computer Science, Engineering, Business, or equivalent experience). * 7+ years of experience in technical program management, product ownership, or related roles within a high-growth startup, B2B SaaS, or healthcare/healthtech environment. * Strong technical acumen, with the ability to understand APIs, integrations, and cloud-based infrastructure. * Proven success in owning large-scale cross-functional technical initiatives from strategy through delivery. * Experience working in regulated industries (healthcare preferred) and comfort navigating compliance-driven environments. * Exceptional communication skills with the ability to translate technical concepts into clear, business-relevant updates. * Strong facilitation and stakeholder management skills across executive, technical, and non-technical teams. * Familiarity with agile methodologies, OKRs, and roadmap planning. * Experience building training programs and enablement artifacts in partnership with L&D or similar functions is highly desirable. Remote Salary Range $112,000—$130,000 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.   We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.   In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

 About The Role OpenLoop is for Sr. Manager, Marketing Demand Generation, ABM (Account Based Marketing), to join our team remotely or at our HQ in Des Moines, IA. In this role, you will be responsible to architect and execute effective activation campaigns that drive awareness, and engagement, for each of our accounts, i.e. OpenLoop customers.  You'll blend a variety of marketing generation techniques and strategy paired with creativity and data, to reach the right audience at the right time, with the right message. This is a hands-on leadership role for someone who’s just as comfortable building strategy as they are rolling up their sleeves and working side by side with the team.   What You’ll Do: * Build and lead our new ABM growth marketing programs, including but not limited to developing comprehensive strategies, outlining specific goals, and targeting key audiences. * Create and curate personalized content, including but not limited to emails, websites, social media posts, and other materials, that resonates with the specific needs and interests of our clients  * Report out on the progress of all campaigns and associated metrics to stakeholders, documenting best practices and key learnings. * Run account based marketing campaigns across advertising, email, events, direct mail, and more.  * Partner and coordinate with our Sales team on running integrated plays.  * Build trusting relationships within target accounts, with the goal to expand business and retain our valued customers. * Be available for 10% travel. * Other duties as assigned.   Who You Are:  * Bachelor's Degree in Marketing, Business or related field preferred.  * 10+ years of demand  generation marketing experience with a preference for a specialty in Account Based Marketing. * Experience with key metrics such as CAC, LTV, payback periods and what levers drive these. * Experience with account based marketing fundamentals.  * Proven ability to work independently and be comfortable “creating the path” rather than walking it.  * Recent, hands-on experience, (within the last 3 years) executing campaigns within marketing automation and ad platforms. * Minimum 3 years managing a high performing marketing team in a fast-paced environment. * Strong ability to communicate clearly and concisely within the immediate team, as well as cross-functionally with different departments, and executive levels. * Fantastic organizational skills with a strong sense of urgency and accountability. * Experience working in a startup or fast-growing organization is highly preferred.  * Knowledge of the healthcare industry and related marketing strategies is highly preferred.  Remote Salary Range $111,000—$130,000 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.   We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.   In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for a Technical Accounting and Financial Reporting Manager to join our team remotely or at HQ in Des Moines, IA. In this role, you will be responsible for being the internal expert on complex and evolving accounting topics such as revenue recognition (ASC 606), lease accounting (ASC 842), stock-based compensation, business combinations (ASC 805), and others. The position will provide accounting leadership and due diligence support for mergers, acquisitions, and other strategic initiatives, ensuring proper treatment and alignment with reporting requirements. As we scale, a dedicated resource ensures our accounting policies, memos, and disclosures evolve appropriately.   What You'll Do * Serve as the in-house expert on complex accounting areas, including ASC 606 (Revenue Recognition), ASC 842 (Lease Accounting), ASC 718 (Stock-Based Compensation), ASC 805 (Business Combinations), and others. * Own and maintain accounting policies, technical memos, and disclosures in alignment with current U.S. GAAP standards. * Provide technical accounting guidance and due diligence support for mergers, acquisitions, and other strategic initiatives. * Lead research and implementation of new accounting standards as applicable. * Collaborate cross-functionally with Finance, Legal, and FP&A teams to ensure accurate treatment and reporting of non-routine transactions. * Oversee external reporting and serve as the key point of contact for financial and other audits. * Review and update internal controls as related to technical accounting areas. * Communicate complex accounting concepts in a clear, concise manner to both technical and non-technical stakeholders. * Other duties as assigned.   Who You Are * Bachelor's Degree in Accounting, Finance, or related field.  * 7+ years of progressive experience in technical accounting, including Big 4 public accounting and public company environments. * CPA required. * Deep knowledge of U.S. GAAP, including recent experience with ASC 606, ASC 842, ASC 718, and ASC 805. * Strong written and verbal communication skills with experience writing technical memos and working with external auditors. * Excellent analytical skills, detail-oriented, and a proactive problem-solver. * Ability to manage multiple projects and priorities in a fast-paced environment. * Experience supporting M&A transactions is highly preferred. * Experience in a SaaS, healthcare, or technology company is a plus. * Familiarity with SEC reporting requirements is a bonus. Remote Salary Range $110,000—$130,000 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.   We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.   In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for a Technical Program Manager to join our team remotely or at HQ in Des Moines, IA. In this role, you will be responsible for implementing and managing clients in an OpenLoop service line care vertical. The ideal candidate will have experience integrating technology and coordinating support resources for clients, products, or programs. What You'll Do * Develop and define program scope, objectives, and success criteria. Create a detailed project plan outlining tasks, timelines, and resource requirements. * Lead and motivate cross-functional teams to achieve project goals. Foster a collaborative and communicative team environment. * Communicate program objectives, status, and outcomes to stakeholders. Manage relationships with internal and external stakeholders. * Identify potential risks and develop strategies for mitigation. Proactively address issues to minimize disruptions to project timelines. * Develop and manage program budgets, ensuring efficient resource allocation. Monitor and control project expenses to stay within budget constraints. * Establish and enforce project management methodologies and quality standards. Conduct regular reviews to ensure deliverables meet specified standards. * Prepare and present regular progress reports to senior management. Maintain comprehensive project documentation. * Manage changes to project scope, schedule, and costs. Ensure that change requests are thoroughly evaluated and documented. * Identify opportunities for process improvements and implement best practices. Conduct post-project evaluations to capture lessons learned. * Other duties as assigned. Who You Are * Bachelor’s degree in engineering or a similar field required. * 3+ years of experience as a Technical Program Manager or in a similar role, with a focus on systems, product, or program configuration. * Proven track record leading end-to-end engineering or implementation projects, ideally in startup or healthcare environments. * Familiarity with Webhooks, understanding of API architecture, design, and best practices. * Proficiency in programming languages highly preferred. * Demonstrated ability to implement and configure technologies required. * Strong leadership and organizational skills. * Excellent communication and interpersonal abilities. * Proficient in project management tools and software. * Must be a proactive, quick learner with problem solving skills. Remote Salary Range $85,000—$100,000 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.   We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.   In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for a Unified Communications Systems Administrator to join our team remotely or at HQ in Des Moines, IA. In this role, you will be responsible for managing and evolving the platforms that power our customer conversations across phone, SMS, chat, and email. You’ll own the configuration and performance of systems like Amazon Connect, Twilio, and Zoho Desk, ensuring seamless communication across the customer journey. This role is equal parts systems administrator, business partner, and strategist—you’ll configure workflows, optimize experiences, troubleshoot issues, and help us explore new tools that support our growth.   What You'll Do * Serve as the primary administrator for Amazon Connect, Twilio, Zoho Desk, and other communication platforms. * Configure routing logic, workflows, queues, IVRs, chat and SMS flows, escalation rules, and email automations. * Design, build, and optimize Amazon Connect contact flows, leveraging AWS services (Lambda, EventBridge, IAM) for automation and scalability. * Develop and manage Twilio Studio workflows, ensuring SMS compliance (A2P 10DLC, opt-out regulations) and reliable delivery. * Monitor system performance and troubleshoot issues across voice, chat, SMS, and email channels. * Manage access, roles, hours of operation, and permissions across platforms. * Build and maintain dashboards to track system KPIs, agent performance, and customer interactions. * Use data to recommend improvements in routing, agent utilization, customer experience, and SLAs. * Proactively identify friction points and implement system or process solutions.Collaborate with operations and product teams to identify communication pain points and opportunities. * Lead evaluations of new platforms or integrations that improve communication workflows. * Stay current with trends in digital engagement, omnichannel contact centers, and cloud-based communications. * Maintain documentation on system architecture, configuration, SOPs, and troubleshooting. * Ensure all systems are configured with scalability, security, and compliance in mind. * Other duties as assigned.   Who You Are * Bachelor’s degree in Computer Science, Information Systems, or a related field. * 3+ years of experience administering communication platforms (e.g., Amazon Connect, Twilio, Zendesk, Zoho Desk, Five9, Talkdesk) * Working knowledge of telephony fundamentals (SIP trunking, PSTN routing). * Hands-on expertise with Amazon Connect (contact flow design, IVRs, call recording) and Twilio (Studio flows, API integrations). * Proven ability to configure and optimize workflows across multiple channels (voice, SMS, chat, email). * Strong understanding of contact center and customer service operations. * Experience building dashboards and reports using native tools or BI platforms. * Familiarity with APIs and integration principles. * Self-directed, curious, and collaborative mindset. * Excellent written and verbal communication. * Experience with platform integrations (e.g., syncing telephony with CRM or helpdesk). * Knowledge of AWS tools like Lambda, EventBridge, and IAM. * Experience with monitoring/alerting tools and designing high-availability, redundant communication architectures. * Understanding of compliance and data privacy standards (HIPAA, GDPR, SOC2) in customer communications. * Background in evaluating or implementing new communication platforms.   Remote Salary Range $85,000—$100,000 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.   We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.   In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.