The future of healthcare works at OpenLoop.

OpenLoop is looking for a driven Business Development Representative to join our sales team right here at our HQ in Des Moines, Iowa. The ideal candidates will be organized, charismatic and full of hustle.  As a rapidly scaling organization, there are ample opportunities to grow in your career and with the company. This is a great chance to gain valuable sales and healthcare experience across all stages of the prospect lifecycle with proven resources, training and mentors at your disposal.   About the Role Responsibilities include but are not limited to: * Clearly articulate OpenLoop’s services and value props to prospective clients * Build targeted lead lists aligned to ideal clients, verticals and decision makers * Book quality scoping calls across hot inbound leads and cold outbound efforts * Nurture leads through a variety of mediums including social, email and phone * Input and maintain clean contact data in CRM * Support Sales Execs during meetings and with proposal creation * Contribute to the growth of our client base and achievement of our revenue goals Requirements * 1-3 years in sales, business development, or a related role. * Bachelor's degree in Business, Marketing, or a related field (preferred). * Proven background in generating leads and driving sales growth. * Familiarity with CRM software (e.g., Salesforce, HubSpot, Zoho). * Strong written and verbal communication skills. * Self-motivated and results-oriented, with a proactive approach to lead generation. * Results-oriented mindset with demonstrated resilience. * Background in or exposure to healthcare is a bonus!     -------------------------------------------------------------------------------- About OpenLoop OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. Our Company Culture We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. Our Benefits In addition to the salary for this role, you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Unlimited PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

OpenLoop is hiring a Channel Partnerships Manager to join our team remotely or at our HQ in Des Moines, IA.  In this role, you will be responsible for managing and growing relationships with self-insured employers, brokers, and benefits consulting to expand our market reach and drive revenue growth. This individual will leverage their strong network and industry expertise to develop strategic partnerships, drive revenue growth, and expand our market presence in the employer benefits ecosystem. The ideal candidate will have experience in channel management, strong communication skills, and a passion for tele-health and digital health innovation. This role is perfect for someone with a proven track record of building strategic partnerships and a deep understanding of the healthcare technology landscape. About The Role Responsibilities include, but are not limited to: * Identify, recruit, and nurture relationships with brokers, benefits consultants, and self-insured employers. * Leverage existing networks to establish strong partnerships quickly, focusing on high-potential opportunities * Collaborate with partners to drive joint sales efforts, ensuring alignment with our go-to-market strategy. * Develop and implement business plans with partners to achieve revenue and growth targets. * Provide comprehensive training, resources, and support to partners, enabling them to effectively position and sell our solutions. * Act as the primary liaison for partner needs, ensuring seamless communication and issue resolution. * Stay informed about trends in self-funded insurance, benefits design, and healthcare cost management. * Use market insights to influence internal strategies and refine product offerings * Monitor partner performance against established KPIs, driving accountability and continuous improvement. * Conduct regular business reviews to ensure mutual success and explore growth opportunities. Requirements * Bachelor’s degree in Business, Healthcare Administration, Marketing, or a related field preferred. * 5+ years in channel management, business development, or sales, with a focus on self-insured employers, brokers, or benefits consulting. * In-depth understanding of the self-funded insurance market, benefits administration, and healthcare cost containment strategies. * Established relationships with brokers, TPAs, and large self-insured employers. * Demonstrated success in driving revenuethrough partnerships and achieving aggressive growth targets * Familiarity with CRM systems (e.g., Salesforce, Zoho, Hubspot) and other sales and partner management tools. * Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels. * Experience with healthcare analytics, tele-health, or related benefits solutions. * Familiarity with regulatory and compliance considerations in self-funded insurance * Ability to thrive in a fast-paced, dynamic environment with a self-starter mindset.   Salary Description Annual Salary Range: $95,000- $100,000 + Commission     -------------------------------------------------------------------------------- About OpenLoop OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. Our Company Culture We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. Our Benefits In addition to the salary for this role, you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Unlimited PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

OpenLoop is looking for a driven, personable, and detail-oriented Clinician Advocate (Clinical Recruiter) to join our HQ team, onsite* at our Des Moines, Iowa office. As a member of the Clinician Advocacy team, you will support the recruitment and growth of our clinician network across all 50 states. We are looking for a Clinician Advocate (Recruiter) with full-cycle recruiting experience in the healthcare field with the ability to manage clinical relationships and articulate value propositions through a variety of mediums. About the Role Responsibilities include, but are not limited to: * Ensure OpenLoop attracts, hires, and retains top talent while growing a strong pipeline * Source and interviewing clinicians in alignment with clients' requirements (ie. culture-fit, specialties, tele-health competency, etc.) * Work directly with clients to understand their staffing needs and deliver accordingly * Grow client book of business as related to staffing * Attract candidates using various sources such as social media, internal referrals, etc. * Successfully meet established metrics for recruiting and delivering results * Demonstrate enthusiasm for communicating our company’s vision and mission * Build and maintain relationships with candidates after placement to ensure we are providing maximum value and efficiency * Act as a liaison between OpenLoop clinicians and our internal client representatives * Coordinate internally across multiple verticals for timely clinician onboarding and anticipating future hiring needs * Minimum 3 years healthcare recruiting experience is required * Must have an affinity toward innovation and relationship management * Must have the capacity to understand and guide clinical discussions * Must have a desire to improve healthcare delivery systems * Agency recruiting experience is preferred * Bachelor's degree preferred * Onsite requirement of hybrid, 3 days per week at our Des Moines HQ.   -------------------------------------------------------------------------------- About OpenLoop OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. Our Company Culture We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. Our Benefits In addition to the salary for this role, you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Unlimited PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

OpenLoop is seeking an enterprising and creative Commercial Counsel to join our growing Legal team remotely or based in our HQ out of Des Moines, IA. As Product Counsel, you will provide teams across the company with practical legal advice supporting cross functional teams in regulatory compliance and contract redlining. You will get to work on interesting and novel issues that arise from the intersection of healthcare and technology. ABOUT THE ROLE Responsibilities include, but are not limited to: * Partner with our Product, Growth, and Marketing teams to provide legal support on category development, new and existing solutions, marketing and educational materials, and digital product design * Identify privacy and regulatory issues and collaborate with the General Counsel to align on clear, actionable legal guidance * Review customer-facing promotional content, including advertising, website content, social media posts, and product packaging, for compliance with legal and regulatory standards * Provide practical, business-focused, solutions-oriented, clear, and concise legal guidance * Develop relationships and build trust with business partners * Stay informed on product developments, business objectives, and the ever-changing legal landscape affecting the business REQUIREMENTS * Juris Doctor from an ABA-accredited law school - Required * Active bar membership in at least one US jurisdiction * Minimum 5 years of experience practicing law -AND- 3+ years being at a tele-health company * Ability to adapt quickly in a dynamic, fast-paced environment with shifting priorities * Strong business judgment and creative mindset * Experience advising on FDA-regulated products preferred * Experience advising on intellectual property issues, such as trademarks and copyrights * Working knowledge of US and state consumer privacy laws and healthcare privacy laws * Experience in a start up environment is a plus   -------------------------------------------------------------------------------- About OpenLoop OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. Our Company Culture We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. Our Benefits In addition to the salary for this role, you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Unlimited PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

We are seeking a dynamic and experienced Director of Workforce Management (Medical Operations) to oversee and optimize the staffing operations for over 1,000 healthcare providers, including physicians, nurses, and allied health professionals. This key leadership role is responsible for managing all aspects of day to day workforce planning, such as all medical staff workflows (providers and other staff), scheduling, rhythm of daily operations,  monitoring and supporting all remote clinician connections, and ensuring overall best practices towards an excellent patient experience.  This position will be focused on managing, measuring and improving daily medical operations that connect the provider and patient experience towards world-class standards. The ideal candidate will have a strong background in healthcare workforce management, with a  proven track record of overseeing large teams of medical professionals, ensuring compliance with regulatory standards, and aligning staffing needs with organizational goals. Responsibilities include but are not limited to: Leadership & Workforce Management Lead and support the Medical Operations function in a Leadership role, overseeing teams responsible for the staffing and operations of over 1,000 fractional healthcare providers, including physicians, nurses, and other medical providers. Workforce management focus is dedicated to day to day medical operations, workflows, etc., to ensure efficient utilization, processes, and deployment of personnel to meet organizational needs Recruitment Develop and monitor staffing strategies to ensure teams are fully staffed, in addition to continuous collaboration with HR / Clinical leaders to support the hiring process, ensuring teams are fully staffed and care is not impacted by staffing shortages Scheduling & Staffing Optimization Lead scheduling operations to ensure appropriate staffing levels for healthcare services, optimizing provider availability and minimizing gaps in coverage. Develop and manage staffing models that meet the dynamic needs of healthcare delivery. Onboarding & Training of Clinical Staff Support the onboarding process of new healthcare providers, ensuring a smooth transition into the organization. Facilitate initial training and orientation programs to integrate staff into the workforce effectively. Collaboration & Stakeholder Engagement Collaborate with clinical leadership, operations, and HR teams to align workforce strategies with organizational goals. Ensure clear communication of staffing and workforce needs across departments. Data-Driven Decision Making Utilize data and analytics to inform workforce planning, identify trends, and optimize staffing efficiency. Regularly assess workforce performance metrics and adjust strategies as necessary. Workforce Planning, Metrics & Forecasting Develop and execute long-term workforce plants to deliver real-time and future performance forecasting and trends. Daily use of a healthcare WFM technology is leveraged to measure, and report out a variety of medical operational workflows and key metrics, to improve patient satisfaction, and provider service (i.e. resource utilization, wait times, scheduling enhancements, and various other metrics that contribute to smoother daily operations) Requirements * Bachelor’s degree in Healthcare Administration, Business Management, or a related field (Master’s degree is preferred) * Minimum of 8 years of experience in healthcare clinical / provider operations * Tele-health experience is required (its what we do here at OpenLoop!) * Experience in daily medical operations, directly working in a medical settings, supporting providers and other healthcare staff in their daily duties, and processes. * Proven experience managing a large workforce of healthcare providers, including physicians and nurses. * Experience in scheduling and staffing within a healthcare setting. * Leadership and team management skills. * Strong communication and collaboration skills. * Confident ability to work with and coach medical providers on patient satisfaction issues and/or on improving performance metrics as it applies to day to day operations * Proficiency in workforce management technology, to develop key data analytics, and run reports * Ability to navigate complex regulatory environments and ensure compliance. Please note: we are open to more senior level candidates, if your experience matches and exceeds the job qualifications.    Salary $ 120K - $ 160K / Base & Annual Bonus     -------------------------------------------------------------------------------- About OpenLoop OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. Our Company Culture We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. Our Benefits In addition to the salary for this role, you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Unlimited PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

OpenLoop is looking for an Enrollment Manager to join our team remotely or at our HQ in Des Moines, Iowa. This role will be a member of the Revenue Cycle Management Team, collaborating closely with the Sr. Director of RCM and the Sr. Director of Compliance & Practice Data Management.  Responsibilities include, but are not limited to: * Directs the Enrollment team regarding the conduct of provider enrollment activities, manages day-to-day workflow and productivity * Plans, organizes, directs and effectively manages the responsibility for overseeing the day-to-day operations of the Enrollment team by creating a positive environment that encourages staff to perform at their highest potential. * Oversees the hiring, training, and supervision of the Enrollment team. Ensures that department policies are fairly administered by overseeing corrective action processes, employee training, mentoring and coaching employees as well as completing performance reviews. * Maintains and analyzes department statistics on work volume, productivity and accuracy for use in long-range planning. * Communicates performance data and action plans to leadership. * Effectively delegate duties in order to manage productivity and effectively manage time. * Conducts self-audits and provides reports and important information to the department director continuously and timely. * Responsible for team metrics and training and development of enrollment team members * Responsible for ensuring that daily tasks are achieved * Handle escalated cases * Communicates interdepartmentally when needed * Ensures department objectives are met * Process improvement and maintenance * Other duties as assigned * 3-5 years of experience in health plan credentialing/enrollment required * 1-2 years of management experience required * Experience with training and development of team members with varying experience levels required * Experience with process improvement & management required * Ability to multitask * Experience working with all levels of leadership * Excellent written and spoken communication * Available 8AM-5PM CST   Annual Salary range: $70K- $85K     -------------------------------------------------------------------------------- About OpenLoop OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. Our Company Culture We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. Our Benefits In addition to the salary for this role, you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Unlimited PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

OpenLoop is looking for a Head of Revenue Operations to join our team at our HQ in Des Moines, IA or remote in Minnesota with the expectation to travel often to the HQ. In this role, you will drive operational excellence across our marketing, sales, and customer success teams. This key leadership role will focus on optimizing marketing lead flow, demand generation processes, Ideal Customer Profile (ICP) mapping, and leveraging data-driven insights to ensure scalable growth. Additionally, you will manage the deal desk and quote approval processes, while serving as the Chief of Staff to the CCO, supporting strategic initiatives and ensuring alignment across revenue-generating functions. About the Role Responsibilities include, but are not limited to: * Optimize the marketing lead flow process, ensuring alignment with sales for efficient lead handoff. Collaborate on demand generation campaigns targeting the Ideal Customer Profile (ICP) and monitor campaign performance for data-driven optimizations. * Develop and refine ICP maps for precise targeting, prioritizing markets and segments. Analyze customer behavior and market trends to evolve ICP strategies. * Build data analytics frameworks to support strategic decisions, providing insights on lead conversion, sales pipeline, and customer retention. Ensure data accuracy and accessibility for stakeholders. * Implement a scalable sales methodology aligned with company goals, optimizing the sales process from lead generation to closure. Collaborate with sales leadership on pipeline management and forecasting. * Lead a revenue enablement strategy, equipping sales and customer-facing teams with tools and training to communicate value propositions effectively. Partner with learning teams for ongoing training. * Oversee the deal desk function, ensuring timely creation and approval of quotes and contracts. Collaborate with finance and legal to streamline the quote-to-cash process and review custom pricing for compliance and profitability. * Improve RevOps processes to enhance efficiency across marketing, sales, and customer success, leveraging automation tools and CRM systems. * Act as a strategic advisor to the Chief Commercial Officer, prioritizing initiatives and leading cross-functional projects. Prepare business reviews and strategic recommendations for the executive team.  Requirements * 8+ years of experience in revenue operations, sales operations, or marketing operations within a high-growth B2B environment, preferably in the SaaS or technology sector. * Strong expertise in sales methodology development, sales process optimization, revenue enablement, and deal desk management. * Experience driving marketing lead flow, demand generation strategies, and ICP development. * Demonstrated experience leveraging data insights to drive decision-making and optimize processes. * Hands-on experience with Salesforce, Zoho, HubSpot, and other CRM and marketing automation platforms. * Proven ability to analyze and improve CRM workflows, lead scoring, campaign effectiveness, and quote-to-cash processes. * Proven ability to lead and influence cross-functional teams and drive initiatives to completion. * Strong analytical mindset with the ability to translate complex data into actionable business insights. * Excellent communication and presentation skills, with experience interacting with senior leadership and executive teams. * Experience in Chief of Staff or similar roles, supporting executive-level leadership. * Experience working in fast-growing, scaling organizations. * Knowledge of sales methodologies, customer success best practices, and deal desk operations. * 50%+ travel required to HQ in Des Moines, IA.   Salary Description Annual Salary Range: $140,000- $155,000 + Bonus + Equity   -------------------------------------------------------------------------------- About OpenLoop OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. Our Company Culture We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. Our Benefits In addition to the salary for this role, you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Unlimited PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

OpenLoop is looking for an IT Manager to join our HQ team in Des Moines, Iowa. This role will be responsible for establishing operational excellence and building out the IT team at OpenLoop from the ground up. This leader will be a member of the Development Team, collaborating closely with the Chief Technology Officer and HR team. ABOUT THE ROLE Responsibilities include, but are not limited to: * Build out and communicate SOPs for all IT needs, informing internal stakeholders of new IT support processes * Manage, coach and develop IT team (technician support / system administrator) * Improve internal ticketing systems & processes * Troubleshoot system issues for current employees * Successfully respond to and manage time sensitive issues and requests from medical providers and their daily systems, ensuring no interruption in service or impact to patient care * Frequently use of Apple business manager and Mosyle or other MDM systems * Manage and continuously improve the process of all new employee onboarding (i.e. hardware and system setup), contributing to a positive onboarding experience, in addition to managing the deprovisioning of returned hardware from offboarded employees. * Successfully manage the OpenLoop directory, creating and continuously improving the hierarchical system, allowing for efficient access and management of data within the company * Experience with CRMs, understanding technical workflows, integrations, mobile accessibility, including software and infrastructure needs, for storage * Other duties as assigned WHO YOU ARE:   * Minimum 5 years experience as an IT Manager (required) * At least 2 years experience leading and coaching internal IT teams and processes (required) * Years of experience in healthcare environment / industry (required) * Experience implementing a ticketing system or building out processes for IT support required * CRM experience (required) * Ability to learn new systems quickly * Detail Oriented and adaptable * Advanced problem solving skills * Experience and ability to have confident conversations with medical providers, when handling time sensitive requests, and/or technical issues Salary range: $80K - $100K  / annual salary  #LI-JC1   -------------------------------------------------------------------------------- About OpenLoop OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. Our Company Culture We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. Our Benefits In addition to the salary for this role, you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Unlimited PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

OpenLoop is looking for a Practice Coordinator to join our HQ team in Des Moines, Iowa. This role will be a member of the Clinical Operations Team working closely with the Practice Manager and the Implementation Team to ensure smooth daily operations. About the Role Responsibilities include, but are not limited to: * Schedule provider shifts * Weekly verification of provider schedules * Training and educating team members on provider technical training * Maintain provider schedules * Contact for provider questions and concerns * Efficiently optimize schedules and provider work loads * Coordinate Provider onboarding (including granting access to accounts/systems) * Other duties as assigned Requirements * 1-2 years of experience working closely with medical providers * 1-2 year of experience in provider scheduling required (Hospital or Clinical) * EHR (Healthie), Planbase, and Google Calendar experience * 2+ years of customer service experience * Able to cross-departmentally communicate efficiently * Clear and friendly written and verbal communication * Detail oriented Salary range:  $50-60k / annual base      -------------------------------------------------------------------------------- About OpenLoop OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. Our Company Culture We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. Our Benefits In addition to the salary for this role, you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Unlimited PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

ABOUT THE ROLE OpenLoop is revolutionizing tele-health by providing cutting-edge technology, staffing, and compliance solutions that enable healthcare providers to seamlessly connect with patients across all 50 states. Our mission is to enhance healthcare accessibility, efficiency, and effectiveness through innovative platform solutions. OpenLoop is seeking an experienced and driven Product Manager, Business Solutions In this critical role, you will identify, propose, and craft Business Solutions that are user-friendly, scalable, and address key business issues. You will analyze legacy systems and interfaces and collaborate with developers and internal teams to design new and advanced cross-platform solutions that will benefit both our clinical teams and end users. This position offers the opportunity for strong collaboration, and the camaraderie of an innovation-driven team committed to technical excellence. What You'll Do * Own the Business Solutions Ecosystem: Develop and execute strategies to enhance internal tools, including CRM, knowledge base, and workforce management systems. * Drive Operational Efficiency: Lead tool development and optimization to empower customer support teams and improve workflows. * Leverage AI Technologies: Incorporate AI solutions to boost efficiency and effectiveness across business processes. * Collaborate Across Teams: Work with customer support, engineering, and operations to deliver impactful, mission-aligned solutions. * Focus on Scalability: Build systems that scale with business growth and client diversity. * Embrace Data-Driven Decisions: Use real-time analytics to identify improvement opportunities and measure success. * Lead Product Delivery: Take ownership of the entire product lifecycle, from ideation to launch and beyond. * Define the Product Roadmap: Prioritize features based on operational impact and team needs. * Ensure High-Quality Delivery: Partner with engineering teams for timely and effective product rollouts. * Conduct User Research: Understand customer support pain points and drive innovative solutions. * Integrate Third-Party Platforms: Enhance operations through seamless integration of tools like CRMs and knowledge bases. Who You Are * 5+ years of product management experience  in business solutions and/or enterprise software * Healthcare experience, preferably in addition to tele-health, with knowledge on how to navigate clinical workflows, offering solutions that benefit both our clinical teams and our end-users. * Proven experience  in building and implementing CRM solutions (experience with Zoho is a plus!) * Experience with knowledge base and workforce management tools. * Strong project management and cross-functional collaboration skills. * Data-driven mindset with expertise in real-time reporting and analytics. * Experience leveraging AI technologies to improve business processes. $ 110K - $ 140K / Annual Salary #LI-JC1   -------------------------------------------------------------------------------- About OpenLoop OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. Our Company Culture We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. Our Benefits In addition to the salary for this role, you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Unlimited PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role: OpenLoop is revolutionizing tele-health by providing cutting-edge technology, staffing, and compliance solutions that enable healthcare providers to seamlessly connect with patients across all 50 states. Our mission is to enhance healthcare accessibility, efficiency, and effectiveness. One of our most critical roles, the Product Manager, Clinical Experience, is vital to supporting the medical providers that directly impact our patients on a daily basis. This role needs to deeply understand clinical processes, with a vision towards customized and smooth workflows. This includes (but is not limited to) familiarity with clinical workflows stages, patient care standards, and awareness of provider challenges with technology systems. This position ensures the OpenLoop platform provides exceptional documentation, healthcare compliance, and marries both worlds of provider and patient into one seamless experience. What You’ll Do: * Own the Clinician Experience Application: Manage the development and optimization of clinical applications, focusing on enhancing the clinician experience platform. * Drive Efficiency: Streamline workflows, improve EHR usability, and boost provider satisfaction. * Optimize Tools & Platforms: Oversee the integration and development of clinical software, including third-party systems, to create a cohesive ecosystem. * Collaborate with Clinicians: Partner with clinical teams to address pain points and ensure solutions align with their needs. * Deliver Scalable Solutions: Build products and integrations that serve healthcare providers across various scales, from startups to enterprises. * Focus on User-Centric Design: Ensure tools are intuitive, efficient, and tailored to end-user needs. * Define Product Roadmap: Prioritize features that enhance clinician efficiency and usability. * Partner with Engineering Teams: Deliver robust solutions for EHR, CRM, and workflow management. * Conduct User Research: Gather insights from clinical teams to drive continuous improvement and innovation. * Evaluate & Integrate Solutions: Assess third-party platforms to complement proprietary software. * Align Strategy: Collaborate across teams to ensure clinical product strategies support company objectives. * Measure Success: Track product performance to ensure measurable value for clinicians and organizations. Who You Are: * Minimum of 5+ years of product management experience, preferably in healthcare technology or enterprise software. * Years of experience owning and managing a stand-alone application, particularly in a clinical or healthcare setting. * Proficiency in working with AI technologies in a product development context. * Strong data-driven decision-making skills and familiarity with analytics tools. * Excellent communication and collaboration abilities, especially in cross-functional environments. * Technical background or understanding of APIs and software integrations. * Proven track record of working with EHR systems, CRM platforms, or similar clinical * Experience collaborating with clinical teams to understand their workflows and needs * You make data driven decisions through use of analytics tools and user research methodologies. * Bonus points if you have experience with tele-health platforms / clinical applications and are familiar with healthcare compliance (e.g., HIPAA) * Experience having a pulse on the voice of the customer, you understand you need to remain focused on the how the platform will benefit the patient, through the hands of the clinician * Proven experience with strong ownership, demonstrating humility and accountability * Experience with innovation, and introducing new ideas * Years of working success managing diverse teams on projects, always seeking diverse perspectives * Experience staying abreast of industry trends and keeping your team in the know. * Understand best practices and having an eye for quality when making decisions * You have experience encouraging bold ideas to inspire big results * Ability to navigate through tight deadlines, and find solutions, even when resources may be scarce * Experience earning and building trust among teams towards strong collaboration * Experience managing disagreements on a project, diplomatically challenging decisions to ensure you understand the full picture and impact of a decision * You are driven to deliver results, and support your team to do the same - when they win, you win.   -------------------------------------------------------------------------------- About OpenLoop OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. Our Company Culture We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. Our Benefits In addition to the salary for this role, you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Unlimited PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is revolutionizing telehealth by providing cutting-edge technology, staffing, and compliance solutions that enable healthcare providers to seamlessly connect with patients across all 50 states. Our mission is to make telehealth simple, accessible, and effective, enhancing healthcare accessibility, efficiency, and effectiveness.   OpenLoop is looking for a Patient Experience, Product Manager, to join our team!  This critical role directly impacts our valuable end-user, the patient. This position will focus on creating data-driven product experiences, collaborating with teams and understanding patient needs, to ensure quality care access, and a world-class user experience.  What You'll Do * Own the Patient Journey: Develop and execute strategies to enhance the patient experience, from scheduling to post-visit engagement. * Drive Innovation: Lead the creation of patient-focused products, including a next-generation portal and commerce platform integrations, ensuring seamless functionality and exceptional user experience. * Leverage AI Technologies: Improve patient experiences and  outcomes. * Collaborate Across Teams: Work with engineering, design, marketing, and operations to deliver impactful, mission-aligned products. * Focus on Scalability: Build solutions adaptable to a diverse client base, from startups to established healthcare providers. * Embrace Data-Driven Decisions: Use analytics and patient feedback to identify improvements and measure success. * Lead with Ownership: Oversee the product lifecycle, from ideation to launch and beyond. * Define the Roadmap: Prioritize features based on business impact and customer needs. * Conduct User Research: Map the patient journey to understand pain points and drive innovation. * Enhance Partnerships: Enable integrations with third-party platforms to elevate the patient experience. * Evangelize the Patient Perspective: Advocate for the patient experience to align stakeholders with OpenLoop’s mission. Who You Are * Experienced Product Manager with a minimum 5+ years of product management experience in healthcare, SaaS or e-commerce. Bonus Points if you have experience with tele-health and healthcare compliance (e.g., HIPAA). * Technical background or understanding of APIs and integrations. * Ability to advocate for customers, ensuring patient needs and feedback shape product strategies. * Demonstrated ownership mindset, taking responsibility beyond assigned roles to drive company-wide impact. * Experience driving innovation by simplifying processes and proposing bold, creative solutions. * Strong decision making ability with willingness to seek diverse perspectives. * Commitment to continuous learning staying current with industry trends. * Experience with strategically delivering innovative solutions that will redefine patient care. * Experience with important decision ability, within an ambiguous and changing environment * Experience with delivering excellent outcomes, at times, with limited resources. * Ability to build trust and credibility through transparency, and results * Strong capability to analyze and resolve complex challenges in tele-health * Effective at constructively challenging decisions while seeing all points of view * History of delivering and exceeding measurable results aligned with company goals * Expertise in leveraging AI technologies to enhance product experiences. * Extensive experience in B2C applications and customer journey mapping. * Exceptional collaboration skills, especially in cross-functional team environments #LI-JC1   -------------------------------------------------------------------------------- About OpenLoop OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. Our Company Culture We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. Our Benefits In addition to the salary for this role, you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Unlimited PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

ABOUT THE ROLE OpenLoop is revolutionizing tele-health by providing cutting-edge technology, staffing, and compliance solutions that enable healthcare providers to seamlessly connect with patients across all 50 states. Our mission is to enhance healthcare accessibility, efficiency, and effectiveness through innovative platform solutions. OpenLop is seeking an experienced and driven Platform Product Manager to take us to the next level. In this high-impact role, you will work closely with key players across the organization, aligning our vision across all applications, prioritizing the needs of our internal teams and developers, all while managing complex technical aspects.  This position offers the opportunity for strong collaborative, and the camaraderie of an innovation-driven team committed to technical excellence. WHAT YOU'LL DO: These duties include but are not limited to: * Own our platform strategy by developing and executing the overall platform strategy, roadmap, and vision, aligning it with OpenLoop's business objectives and user needs. * Drive technical innovation but leading the development and optimization of core platform components, including APIs, platform partner integrations, and cross-product capabilities like messaging and telephony. * Enhance workflow management by designing and implement ing obust workflow management solutions that streamline operations across the platform. * Leverage and spearhead AI capabilities within integrations and development of AI-driven features to enhance platform functionality and user experience. * Ensure scalability and stability overseeing the platform's architecture to guarantee its ability to support multiple products and services while maintaining performance and reliability. * Foster collaboration by working closely with various internal teams to maintain a cohesive product vision across the platform. * Define and manage the platform roadmap, prioritizing technical requirements and feature development. * Collaborate with engineering teams to design, develop, and maintain APIs, data infrastructure, and security protocols. * Lead the integration of third-party partners and services into the platform ecosystem. * Develop and implement cross-product capabilities such as messaging and telephony systems. * Create and maintain comprehensive API documentation for internal and external developers. * Establish and monitor key performance indicators (KPIs) to measure platform health and identify areas for improvement. * Drive the development and integration of AI capabilities across the platform. WHO YOU ARE: * Technical degree in Computer Science or a related field / MBA is a plus * 7+ years in product management, with a focus on platform or technical product management. * Background in healthcare is required, including tele-health technology, HIPAA compliance knowledge and data security * Strong technical knowledge in software architecture, APIs, cloud technologies, and workflow management systems. * Proven experience managing large-scale technology platforms, API design, and platform partner integrations. * Proficiency in AI technologies to enhance platform capabilities. * Expertise in agile development methodologies and creating/monitoring platform KPIs. * Knowledge of messaging and telephony systems. * Data-driven decision-making and identifying root causes of technical issues. * Ability to balance speed and thoughtful decision-making for cost-effective solutions. * Market trend analysis to guide platform and team development. * Exceptional communication skills to bridge technical and non-technical stakeholders. * Conflict resolution with a confident, respectful approach to debate and collaboration. * Building credibility through expertise and reliability. * Dedicated to delivering high-value platform features for end-users and stakeholders. * Consistent track record of delivering high-quality platform enhancements that drive business value. $ 130K - $150K / base salary #LI-JC1     -------------------------------------------------------------------------------- About OpenLoop OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. Our Company Culture We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. Our Benefits In addition to the salary for this role, you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Unlimited PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

OpenLoop is seeking a highly motivated & experienced Strategic People Partner (HRBP) that will serve as a trusted advisor to leadership supporting specific leaders in driving initiatives that elevate organizational effectiveness, talent management, and company culture. This role demands a proactive, solutions-driven partner capable of addressing complex people challenges while aligning HR strategies with broader business objectives. This position is US remote-eligible, but preference will be given to candidates who are able to work in a hybrid capacity at our Des Moines, IA headquarters. About the Role Responsibilities include, but are not limited to: * Strategic Partnership: Collaborate with leaders to design and implement people strategies that align with business goals and fuel organizational growth. * Talent Management: Lead workforce, headcount planning, and succession planning in partnership with Talent Acquisition to ensure a strong pipeline of top candidates tailored to business needs. * Employee Experience: Develop and execute engagement and retention strategies that foster a positive, inclusive, and high-performance work environment. * Organizational Development: Guide change management efforts and design initiatives to strengthen organizational structure, leadership capabilities, and overall effectiveness. * Performance Management: Implement results-oriented performance management processes that drive accountability, continuous development, and business success. * HR Analytics: Leverage data and insights to inform decision-making and measure the impact of HR programs and initiatives. * Learning & Development: Partner with leaders to develop comprehensive onboarding and enablement programs that maximize employee potential and long-term success. * Compliance & Policies: Ensure HR practices adhere to legal requirements and align with company policies and values. * Employee Relations: Advise managers on employee relations and performance feedback to support effective resolutions and maintain a positive work culture. * Contract Management: Oversee contract-related HR processes, ensuring accuracy and compliance. * Process Development: Identify and refine HR processes to improve operational efficiency and scalability. * Manager & Employee Support: Act as a key resource for HR-related guidance and support, addressing both manager and employee needs. * Other duties as assigned.  Qualifications: * Experience: A minimum of 5 years of progressive HR experience, focusing on strategic business partnering, organizational development, and talent management. * Education: Bachelor’s degree in Human Resources, Business Administration, or a related field preferred. * Core Skills: * Strong business acumen with the ability to align HR strategies to business priorities. * Excellent interpersonal, communication, and influencing skills. * Proven problem-solving ability with a proactive, solution-oriented mindset. * High level of discretion in handling confidential information. * Experience in fast-paced, high-growth environments is highly desirable.   -------------------------------------------------------------------------------- About OpenLoop OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. Our Company Culture We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. Our Benefits In addition to the salary for this role, you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Unlimited PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

OpenLoop is looking for an experienced Technical Program Manager to join our team. This role will be a member of the Implementation team and will be responsible for implementing and managing clients in an OpenLoop service line care vertical. The ideal candidate will have experience integrating technology and coordinating support resources for clients, products, or programs. About the Role Responsibilities include, but are not limited to: * Lead the technical implementation of client integration projects, including scoping, mapping, and configuration. * Work closely with internal teams and our clients to gather and define program requirements, ensuring a seamless implementation. Foster a collaborative and communicative team environment. * Develop and implement integration strategies using OpenLoop’s APIs, middleware, or other technologies to ensure data flow between systems. * Troubleshoot and resolve complex integration issues, providing expert-level guidance on integration best practices. * Conduct system tests and coordinate user acceptance testing to ensure successful deployment of client solutions. * Maintain technical documentation including api documentation, integration flows, and data mappings for all client integration projects. * Ensure compliance with industry standards, security protocols, and data governance requirements during integration. * Proactively identify opportunities for improvements in system integration and make recommendations for enhancements. Requirements * Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field. * 3+ years of experience in systems integration, product or program implementation, or a similar technical role. * 3+ years of experience leading end to end client engineering solutions projects with technical and operational teams in a start-up or healthcare environment preferred. * Strong knowledge of integration technologies such as APIs, middleware, and ETL tools. * Proficiency in programming languages is highly preferred. * Experience working with cloud platforms (AWS, Azure, Google Cloud) * Strong leadership and organizational skills. * Excellent communication and interpersonal abilities. * Ability to work independently and manage multiple projects simultaneously. * Must be a proactive, quick learner with problem solving skills.   Salary Description Annual Salary Range: $80,000- $100,000     -------------------------------------------------------------------------------- About OpenLoop OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. Our Company Culture We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. Our Benefits In addition to the salary for this role, you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Unlimited PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.