The future of healthcare works at OpenLoop.

OpenLoop is hiring a Channel Partnerships Manager to join our team remotely or at our HQ in Des Moines, IA.  In this role, you will be responsible for managing and growing relationships with self-insured employers, brokers, and benefits consulting to expand our market reach and drive revenue growth. This individual will leverage their strong network and industry expertise to develop strategic partnerships, drive revenue growth, and expand our market presence in the employer benefits ecosystem. The ideal candidate will have experience in channel management, strong communication skills, and a passion for tele-health and digital health innovation. This role is perfect for someone with a proven track record of building strategic partnerships and a deep understanding of the healthcare technology landscape. About The Role Responsibilities include, but are not limited to: * Identify, recruit, and nurture relationships with brokers, benefits consultants, and self-insured employers. * Leverage existing networks to establish strong partnerships quickly, focusing on high-potential opportunities * Collaborate with partners to drive joint sales efforts, ensuring alignment with our go-to-market strategy. * Develop and implement business plans with partners to achieve revenue and growth targets. * Provide comprehensive training, resources, and support to partners, enabling them to effectively position and sell our solutions. * Act as the primary liaison for partner needs, ensuring seamless communication and issue resolution. * Stay informed about trends in self-funded insurance, benefits design, and healthcare cost management. * Use market insights to influence internal strategies and refine product offerings * Monitor partner performance against established KPIs, driving accountability and continuous improvement. * Conduct regular business reviews to ensure mutual success and explore growth opportunities. Requirements * Bachelor’s degree in Business, Healthcare Administration, Marketing, or a related field preferred. * 5+ years in channel management, business development, or sales, with a focus on self-insured employers, brokers, or benefits consulting. * In-depth understanding of the self-funded insurance market, benefits administration, and healthcare cost containment strategies. * Established relationships with brokers, TPAs, and large self-insured employers. * Demonstrated success in driving revenuethrough partnerships and achieving aggressive growth targets * Familiarity with CRM systems (e.g., Salesforce, Zoho, Hubspot) and other sales and partner management tools. * Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels. * Experience with healthcare analytics, tele-health, or related benefits solutions. * Familiarity with regulatory and compliance considerations in self-funded insurance * Ability to thrive in a fast-paced, dynamic environment with a self-starter mindset.   Salary Description Annual Salary Range: $95,000- $100,000 + Commission   Remote Salary Range $95,000—$100,000 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition to the salary for this role, you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Unlimited PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

OpenLoop is looking for a Credentialing Specialist to join our team remotely. This role will be a member of the Credentialing & Licensing Team, collaborating closely with the Credentialing & Licensing Manager. The Credentialing Specialist is responsible for managing the credentialing and recredentialing processes for healthcare providers in accordance with our NCQA-accredited Credentialing Verification Organization (CVO) guidelines. This role ensures that all providers meet the necessary qualifications and maintain compliance with industry standards. You will collaborate closely with clinicians, compliance teams, and regulatory bodies to facilitate timely and accurate credentialing submissions and renewals, thereby supporting the delivery of high-quality patient care.   What You'll Do: * Credentialing Management: * Review and complete initial and renewal credentialing applications for healthcare providers across multiple practices, ensuring adherence to State, Federal, and NCQA CVO guidelines. * Verify provider credentials, including education, training, licensure, certifications, and work history. * Documentation and Database Maintenance: * Maintain and update credentialing documentation in the company’s credentialing database. * Ensure all credentialing records are accurate, complete, and up-to-date. * Tracking and Monitoring: * Monitor the status of credentialing applications and provider files, ensuring timely renewals and proactive follow-ups. * Track key credentialing metrics and generate reports on credentialing statuses and compliance. * Communication and Coordination: * Serve as a point of contact for providers regarding credentialing inquiries and status updates. * Communicate effectively with regulatory agencies, insurance companies, and internal stakeholders as necessary. * Compliance and Quality Assurance: * Ensure all credentialing activities comply with state/federal regulations, board requirements, and NCQA standards. * Collaborate with legal and regulatory teams to stay informed about changes in credentialing requirements and implement necessary adjustments. * Problem Resolution: * Identify and resolve any issues or discrepancies in credentialing documents and processes. * Manage communications with accrediting bodies to address and resolve escalated credentialing issues. * Process Improvement: * Proactively identify opportunities to enhance the credentialing process and implement best practices. * Stay updated on industry trends and advancements in credentialing to continuously improve processes. * Administrative Support: * Assist with preparing reports and presentations related to credentialing activities. * Perform other administrative tasks as required by the credentialing team. Who You Are: * * 1-2 years of experience in healthcare credentialing, regulatory compliance, or a related field. * Familiarity with NCQA CVO guidelines and multi-state credentialing processes is highly desirable. * Detail-oriented with strong organizational and time-management skills. * Excellent communication skills, both written and verbal, for effective interaction with providers and regulatory bodies * Experience with provider data management systems such as MDStaff. * Proficiency in using credentialing software and E-Ticketing systems (e.g., Jira, Zoho Desk) is a plus. * Strong analytical and problem-solving abilities. * Ability to work independently and collaboratively within a team environment. * Commitment to maintaining confidentiality and adhering to ethical standards in handling provider information. * Certification in Credentialing (e.g., Certified Provider Credentialing Specialist) is advantageous. * Experience working within an NCQA-accredited CVO or similar credentialing organization.   Remote Salary Range $50,000—$55,000 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition to the salary for this role, you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Unlimited PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for a dynamic and experienced Customer Success Manager to join our team remotely or at our HQ in Des Moines, IA. This role will be a member of the Customer Success team, collaborating closely with the Director(s) of Customer Success to ensure a seamless user experience for clients from contract signing through relationship growth. In this role you will build a client relationship post implementation phase, focusing on maintaining a strong partnership and ensuring the clients continue to see value in our services.The ideal candidate will have a strong technical background, excellent communication skills, and a passion for helping clients achieve their goals. What You'll Do * Serve as the primary point of contact for assigned clients, building and maintaining strong, long-term relationships ensuring satisfaction with OpenLoop’s solutions. * Provide expert-level technical support to clients, troubleshooting and resolving complex issues related to our products and services. * Work with the implementation team to guide new clients through the onboarding process.  * Work closely with internal teams to address any post-launch issues, troubleshoot concerns, and coordinate ongoing enhancements and product updates. * Conduct training sessions and provide ongoing education as needed. * Develop deep knowledge of our programs, products, and services, staying updated on new features and improvements. Act as a program expert to clients, proactively offering tailored solutions for better outcomes and greater efficiencies.  * Monitor client programs, analytics and overall satisfaction, identifying opportunities for improvement and growth. Proactively address potential issues before they impact the client. * Work closely with cross-functional teams to ensure a seamless process for clients and their patients * Act as the voice of the client internally, providing feedback to the product and technical teams to ensure continuous improvement of OpenLoop's offerings. * Regularly review and analyze client data to identify trends, potential risks, and opportunities for upselling or cross-selling additional services. * Collaborate with the sales team to manage contract renewals and client upsells to ensure continued client satisfaction. Who You Are * Bachelor’s degree in Business, Computer Science, or a related field. * 3+ years of experience in a technical account management, customer success, or related role, preferably in a B2B environment, with a focus on post-implementation client engagement.  * Strong technical background with the ability to understand and communicate complex technical concepts. * Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients. * Problem-solving mindset with a proactive approach to identifying and addressing client needs. * Experience with CRM software and other customer success tools. * Ability to work independently and manage multiple accounts and tasks simultaneously. Remote Salary Range $75,000—$90,000 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition to the salary for this role, you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Unlimited PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for a Lead Project Manager to join our team. This role will be a member of the Operations Team, collaborating closely with the Director of Medical Operations & Workforce Management. What You'll Do * Lead project planning, from defining project scope, objectives, and deliverables to setting timelines and assigning resources. * Develop detailed project plans and roadmaps, ensuring alignment with company goals. * Manage project schedules, budgets, and resource allocation to ensure timely and cost-effective delivery. * Facilitate project kick-off meetings, manage risk assessments, and ensure proper documentation for project milestones. * Coordinate across departments, including product development, engineering, marketing, and operations, to drive project success. * Work closely with healthcare professionals, engineers, and designers to understand project needs and requirements. * Act as the main point of contact for stakeholders and ensure clear communication across all teams. * Identify potential risks and challenges early on and develop mitigation strategies to avoid delays. * Resolve project issues as they arise by proactively managing resources, adjusting timelines, and providing solutions. * Track project progress using project management tools (e.g., Jira, Trello, Asana) and ensure key performance indicators (KPIs) are met. * Provide regular project updates and status reports to leadership and stakeholders. * Ensure that the final product meets all relevant healthcare regulations, industry standards, and user needs. * Implement quality control measures to ensure high standards in telehealth services and technology. * Continuously evaluate and improve project management processes and methodologies to increase efficiency and outcomes. * Stay informed on industry trends and best practices in telehealth and digital health innovation. Who You Are * 3+ years of project management experience, ideally in a telehealth start-up * PMP, or similar preferred * Experience working with cross-functional teams in a start-up or fast-paced environment. * Familiarity with telehealth technologies, healthcare regulations, and HIPAA compliance. * Excellent communication, organizational, and problem-solving skills. * Ability to manage multiple projects simultaneously with attention to detail. * Proficient in project management tools (Jira, Trello, Asana, Microsoft Project). * Strong leadership skills with a collaborative, results-driven mindset. * Knowledge of healthcare technology systems, EHR integration, and telemedicine platforms is a plus. * Education: Bachelor’s degree in Business, Healthcare Management, Information Technology, or a related field. PMP or Agile certification is a plus. Remote Salary Range $80,000—$85,000 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition to the salary for this role, you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Unlimited PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for a People Operations Coordinator to join our team at our HQ in Des Moines, IA. This role will be a member of the People team, collaborating closely with the Senior Director of Human Resources. What You'll Do * Employee Lifecycle Support – Assist with onboarding, offboarding, internal transfers, and promotions by processing employee data, generating offer and change letters, and ensuring accurate documentation. * HRIS & Data Management – Maintain employee records in the HRIS, ensuring accuracy and timely updates. * Benefits & Leave Administration – Support employees with benefits enrollment, leave requests, and general inquiries, escalating issues as needed. * Compliance & Documentation – Ensure proper documentation of HR processes, maintain employee records, and support compliance initiatives. * Employee Support & Case Management – Act as the first point of contact for HR-related questions, managing a ticketing system or shared inbox. * Process Improvement – Identify and implement efficiencies in HR processes, documentation, and workflows. * HR Reporting & Audits – Assist in compiling reports on headcount, attrition, compliance, and other HR metrics. * Cross-Functional Collaboration – Work closely with Talent Acquisition, Payroll, and IT to ensure seamless employee experiences. * Other duties as assigned Who You Are * Required: * 2+ years of experience in people operations, human resources administration, human resources shared services, or a similar role. * Strong organizational skills with the ability to manage multiple priorities. * Excellent communication skills and a customer service mindset. * Ability to handle sensitive information with discretion and professionalism. * Basic understanding of HR policies, benefits, payroll, and compliance regulations. * Preferred: * Experience with HRIS platforms (e.g., Rippling, Paylocity, or similar). * Experience in telehealth, healthcare, or tech industries. Remote Salary Range $55,000—$65,000 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition to the salary for this role, you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Unlimited PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role The Practice Authority Specialist is responsible for establishing, tracking, and submitting collaborative practice agreements (CPA) between healthcare providers, ensuring compliance with state regulations and organizational policies. This role serves as a vital link between clinicians, regulatory bodies, and internal stakeholders. The Practice Authority Specialist will handle task-based activities related to the establishment and documentation of collaborative practice agreements. What You'll Do * Collaborative Practice Agreement Management: * Establish, submit and track CPAs for clinicians across multiple states, ensuring compliance with state-specific regulations. * Track the status and renewal timelines of CPAs, ensuring all agreements remain current and valid. * Serve as a liaison between midlevel clinicians and collaborating physicians to facilitate agreement execution and renewal. * Clinician Communication and Education: * Use existing resources to provide clear and comprehensive guidance to clinicians on collaborative practice requirements and processes. Who You Are * 1+ years of experience in healthcare regulatory compliance, recruitment, licensure, or collaborative practice management preferred. * Experience in multi-state healthcare operations, especially in telehealth or large healthcare organizations. * Strong communication and interpersonal skills, with a talent for simplifying complex regulatory concepts. * Experience with regulatory tracking systems, Excel, and GSuite; experience with Jira or similar tools is a plus. * Knowledge of collaborative practice requirements and state-specific regulations. * Familiarity with healthcare compliance and credentialing best practices. * Bachelor’s degree in Healthcare Administration, Business, or a related field; advanced degree or certifications in regulatory compliance are a plus. Remote Salary Range $50,000—$60,000 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition to the salary for this role, you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Unlimited PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

ABOUT THE ROLE OpenLoop is revolutionizing tele-health by providing cutting-edge technology, staffing, and compliance solutions that enable healthcare providers to seamlessly connect with patients across all 50 states. Our mission is to enhance healthcare accessibility, efficiency, and effectiveness through innovative platform solutions. OpenLopp is seeking an experienced and driven Product Manager, Platform to take us to the next level. In this high-impact role, you will work closely with key players across the organization, aligning our vision across all applications, prioritizing the needs of our internal teams and developers, all while managing complex technical aspects.  This position offers the opportunity for strong collaborative, and the camaraderie of an innovation-driven team committed to technical excellence. WHAT YOU'LL DO: These duties include but are not limited to: * Own our platform strategy by developing and executing the overall platform strategy, roadmap, and vision, aligning it with OpenLoop's business objectives and user needs. * Drive technical innovation but leading the development and optimization of core platform components, including APIs, platform partner integrations, and cross-product capabilities like messaging and telephony. * Enhance workflow management by designing and implement ing obust workflow management solutions that streamline operations across the platform. * Leverage and spearhead AI capabilities within integrations and development of AI-driven features to enhance platform functionality and user experience. * Ensure scalability and stability overseeing the platform's architecture to guarantee its ability to support multiple products and services while maintaining performance and reliability. * Foster collaboration by working closely with various internal teams to maintain a cohesive product vision across the platform. * Define and manage the platform roadmap, prioritizing technical requirements and feature development. * Collaborate with engineering teams to design, develop, and maintain APIs, data infrastructure, and security protocols. * Lead the integration of third-party partners and services into the platform ecosystem. * Develop and implement cross-product capabilities such as messaging and telephony systems. * Create and maintain comprehensive API documentation for internal and external developers. * Establish and monitor key performance indicators (KPIs) to measure platform health and identify areas for improvement. * Drive the development and integration of AI capabilities across the platform. WHO YOU ARE: * Technical degree in Computer Science or a related field / MBA is a plus * Minimum 5 years in product management, with a focus on platform or technical product management. * This position is an individual contributor but will manage critical platform initiatives, and eventually, with growth,  it has the potential to manage and develop a small team of product managers. * Background in healthcare is a big plus, particularly in an intricate platform that offers various solution, including tele-health technology, HIPAA compliance, data security and medical knowledge * Strong technical knowledge in software architecture, APIs, cloud technologies, and workflow management systems. * Proven experience managing large-scale technology platforms, API design, and platform partner integrations. * Proficiency in AI technologies to enhance platform capabilities. * Expertise in agile development methodologies and creating/monitoring platform KPIs. * Knowledge of messaging and telephony systems. * Data-driven decision-making and identifying root causes of technical issues. * Ability to balance speed and thoughtful decision-making for cost-effective solutions. * Market trend analysis to guide platform and team development. * Exceptional communication skills to bridge technical and non-technical stakeholders, guide conflicting conversations, towards effective decisions, while ensuring healthy debate and team collaboration * Building credibility through expertise and reliability. * Dedicated to delivering high-value platform features for end-users and stakeholders. * Consistent track record of delivering high-quality platform enhancements that drive business value.   Remote Salary Range $130,000—$160,000 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition to the salary for this role, you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Unlimited PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for a Senior Accountant to join our team remotely or based out of HQ in Des Moines, IA. In this position, you will work closely with the Controller and other members of the Accounting team in all aspects of finance and accounting functions. This is a fast paced, dynamic, and fun environment.  What You'll Do Responsibilities include, but are not limited to: * Perform day to day accounting duties in AP, AR, cash management, payroll, FA, the GL and other duties as assigned * Assist with monthly close process by posting monthly journal entries, performing account reconciliations and ad-hoc financial analysis * Interface with external accountants during audits * Assist in maintaining regular contact and building solid working relationships with various groups to ensure a high level of customer service and work product * Assist on projects and ad hoc assignments as needed Who You Are * Bachelor’s Degree in Accounting, Finance or related field * 4-6 years of progressive accounting/finance experience; ideally a public accounting/private industry mix * CPA certification or CPA eligible. * Excellent knowledge of GAAP * Advanced Microsoft Excel skills (v-lookup, pivot tables, etc.) * Must be trustworthy and confidential * Must have excellent communication skills and ability to present to senior management * Precision/detail oriented with strong analytical skills * Proven ability to identify and drive process/system improvements * Positive, energetic, optimistic attitude with a willingness to roll up your sleeves Remote Salary Range $70,000—$80,000 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition to the salary for this role, you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Unlimited PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

OpenLoop is looking for a Site Officer to join our team onsite in Laguna, Philippines. As the Site Officer, you will ensure smooth daily operations of the call center by enforcing company policies, monitoring agent performance, and maintaining compliance with operational standards. Acting as the primary on-site enforcer, the Site Officer addresses non-compliance, resolves conflicts, and ensures adherence to schedules, performance metrics, and workplace protocols. They are also responsible for reporting all issues and non-compliance incidents promptly to headquarters to ensure transparency and timely corrective action. This role is crucial for maintaining discipline, meeting client expectations, and supporting a productive work environment. Additionally, the Site Officer may handle ad hoc tasks and other duties as assigned to support site operations and organizational objectives.   * Strictly enforce all operational policies and procedures to ensure that agents comply with the organization’s standards. * Monitor agent and team behavior, attendance, and performance to ensure compliance with KPIs, SLAs, and company protocols. * Enforce quality standards by overseeing call monitoring, quality checks, and performance reviews. * Ensure agents meet or exceed client expectations in terms of customer satisfaction, adherence to scripts, and call handling procedures. * Work closely with the quality team to identify performance gaps and implement corrective measures. * Ensure agents are adhering to the schedule and that attendance is monitored strictly. * Enforce adherence to break times, shift changes, and punctuality. Investigate and address any attendance-related issues, including absenteeism or tardiness, and enforce penalties when necessary. * Monitor and enforce adherence to company policies regarding conduct, dress code, workplace behavior, and client interactions. * Address violations swiftly, ensuring all agents understand the consequences of non-compliance. * Act as the first line of defense in managing agent grievances, interpersonal conflicts, or misconduct. * Provide immediate resolution, ensuring that conflicts do not affect team performance. Take disciplinary actions when required and document all incidents thoroughly. * Enforce continuous learning and skill improvement by ensuring that all agents complete required training and retraining. * Ensure that agents are equipped with the tools and knowledge to meet operational and performance targets. * Prepare and submit daily, weekly, and monthly performance reports to upper management (headquarters), highlighting any non-compliance or issues encountered. * Document and escalate persistent performance problems or repeated policy violations. Recommend corrective actions for ongoing improvement. * Ensure that agents meet client-specific standards and deliverables. Regularly audit agent and team performance against client SLAs and KPIs. * Implement corrective actions for teams or individuals who fail to meet agreed-upon targets.   * University level or degree in Business Administration, Management, or a related field. Additional certifications or training in operations management, performance management, or conflict resolution is a plus.At least 3 years of experience in a call center environment, with at least 2 years in a supervisory or enforcement role. * Strong experience in managing agent and team performance, ensuring compliance, and applying corrective actions. * Excellent communication skills (verbal and written) in English and Filipino. * Ability to enforce rules and discipline while maintaining a productive and respectful work environment. * Strong understanding of BPO operations, KPIs, SLAs, and performance metrics. * Proficiency in call monitoring, quality assessment tools, and reporting systems. * Assertive leadership style with the ability to take immediate action when necessary. * Excellent conflict resolution and disciplinary skills. * Detail-oriented with a focus on compliance and operational standards. * Strong sense of accountability and responsibility. * Excellent time management and multitasking abilities. * Strong decision-making skills, especially under pressure. Remote Salary Range ₱783,540—₱841,580 PHP   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition to the salary for this role, you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Unlimited PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About The Role OpenLoop is seeking a talented and creative Sr. Manager of Creative Marketing to support our exciting growth. This position is given the opportunity to build and continuously shape our brand's identity and directly contribute to customer success.  The ideal candidate for this role will thrive in a fast-paced and collaborative environment,  pushing creative boundaries, and seeing their designs and ideas come to life.  This role will lead and and define various marketing strategies in a blend of both physical and digital design, with hands-on commitment to day to day projects.  This invaluable team player works closely with developers, marketing, sales, product, and critical stakeholders, to elevate our brands and drive performance across all stages of the customer journey. NOTE:  This is a hybrid role. It will require working 3 days onsite at our Des Moines office, on Tuesdays, Wednesday and Thursdays. What You’ll Do: * Own the design and iteration of multiple websites across OpenLoop brands. * Design high-converting landing pages for marketing campaigns. * Highlight and promote a variety range of medical services and products, its benefits and success stories, geared towards capturing the customer, ultimately towards account activation / purchase * Create evolving activation marketing strategies with intentional purpose towards revenue generation.  * Create and utilize SEO conversion optimization tests, to understand what’s working, what’s not, and create new designs to drive rapid growth. * Work closely with our web development team to ensure designs are accurately translated into code. * Focus on quality, site performance, speed and structure, across all websites, landing pages and marketing designs * Partner with sales and other internal teams, to create materials such as sales brochures, posters, fliers, and direct mail materials (branded boxes, post cards, etc). * Support customers with various creatives (i.e. digital, printed materials, marketing kits, QR codes, pop-ups, etc.) * Own the style of our digital, print advertising, and brand awareness across social, displays, and various other channels.  * Ensure designs and marketing philosophies remain agile and fresh, using a variety of formats and approaches, to meet the customer wherever needed Who You Are:  * 7+ years of combined experience with both digital and printed marketing design. specifically in the areas of healthcare / medical specialty products and services, to support a variety of OpenLoop customers.  * Years of proven experience with creating and building marketing campaigns, across different mediums, specifically designed towards calls to action = customer activation = revenue generation. * Experienced in crafting a variety of marketing collateral, that will reach diverse audiences from different walks of life and healthcare goals, such as: * printed materials, cards, marketing kits, branded swag, magazine ads and healthcare publications  * digital outreach such as Google Ads, Social Media & Lead Generation * Experienced and savvy with SEO data, in order to effectively design websites and landing pages, providing a seamless user experience * Are well versed with Wordpress  * An effective and organized communicator and presenter, prepared to share ideas across numerous stakeholders.  * Able to successfully navigate and decipher needs, from tough criticism, and feedback, staying cool under pressure,, focused on the goal and meeting tight deadlines. * This is an key Lead role within our organization, that provides strategic direction, in conjunction with directly creating, and managing day to day marketing design, hands on.  It does not have any direct reports at this time, but this could eventually change with the growth of our organization,.  Bonus Points While not required, any of the following experience is a nice plus: * Experience in a startup or fast-growing organization. * Experience with high volume, transactional eComm design is a big plus.  * Experience with HubSpot. * Knowledge of the healthcare industry and related marketing strategies. As part of our selection process, we’d love to see a little bit of what you can do!  Please add a link to your portfolio to your resume.    Salary Range: $ 120k / annual salary   #LI-JC1     Remote Salary Range $115,000—$120,000 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition to the salary for this role, you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Unlimited PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is seeking an experienced and creative Web Developer to turn our brand vision and testing hypotheses into high-performing web experiences across multiple brands.  This position will work closely with our design and marketing team, supporting a variety of exciting projects. The ideal candidate will have extensive experience designing user-friendly, interactive features, coupled with a strong emphasis on optimizing website performance.    NOTE:  This is a hybrid role. It will require working onsite at our Des Moines office Tuesdays, Wednesday and Thursdays.   What You’ll Do: Duties will include, but not be limited to * Own the development of our website and landing pages. * Manage 3rd party agencies for additional development support when required.Work closely with our web design team to translate brand vision and user experience insights into high-performing code. * Work closely with our SEO team to build and maintain world-class technical SEO and site speed standards. * Work closely with our conversion rate optimization team to quickly deploy experiments to drive higher conversion and expedite our growth. * Create HTML for marketing emails within HubSpot * Work closely with our conversion rate optimization team to quickly deploy experiments to drive higher conversion and expedite our growth. * Create HTML for marketing emails within HubSpot Who You Are * 7+ years of web development experience, with at least 5 years experience in Wordpress. * A deep understanding of technical SEO, such as site speed, crawler-friendly site architecture, and structured data. * Experience with high volume, transactional eComm design. * Experience using LLM tools such as Claude to expedite development cycles. * Experience developing HTML and CSS for emails from a marketing automation system. * Exceptional communication skills. You’ll be interfacing with numerous stakeholders and be a critical piece of strategic projects for the company in our rapid stage of growth. A strong ability to articulate thoughts and feedback clearly is a must. * Ability to work independently and be comfortable “creating the path” rather than walking it. * While not required, the following experience is a plus: * * Experience working in a startup or fast-growing organization. * Experience with designing landing pages and emails within HubSpot. * Experience with executing conversion rate optimization experiments. * Knowledge of the healthcare industry and related marketing strategies. As part of our selection process, we’d love to see a little bit of what you can do!  Please be prepared to provide some websites or pages you’ve personally built. Remote Salary Range $95,000—$115,000 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition to the salary for this role, you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Unlimited PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.