The future of healthcare works at OpenLoop.

OpenLoop is hiring a Channel Partnerships Manager to join our team remotely or at our HQ in Des Moines, IA.  In this role, you will be responsible for managing and growing relationships with self-insured employers, brokers, and benefits consulting to expand our market reach and drive revenue growth. This individual will leverage their strong network and industry expertise to develop strategic partnerships, drive revenue growth, and expand our market presence in the employer benefits ecosystem. The ideal candidate will have experience in channel management, strong communication skills, and a passion for tele-health and digital health innovation. This role is perfect for someone with a proven track record of building strategic partnerships and a deep understanding of the healthcare technology landscape. About The Role Responsibilities include, but are not limited to: * Identify, recruit, and nurture relationships with brokers, benefits consultants, and self-insured employers. * Leverage existing networks to establish strong partnerships quickly, focusing on high-potential opportunities * Collaborate with partners to drive joint sales efforts, ensuring alignment with our go-to-market strategy. * Develop and implement business plans with partners to achieve revenue and growth targets. * Provide comprehensive training, resources, and support to partners, enabling them to effectively position and sell our solutions. * Act as the primary liaison for partner needs, ensuring seamless communication and issue resolution. * Stay informed about trends in self-funded insurance, benefits design, and healthcare cost management. * Use market insights to influence internal strategies and refine product offerings * Monitor partner performance against established KPIs, driving accountability and continuous improvement. * Conduct regular business reviews to ensure mutual success and explore growth opportunities. Requirements * Bachelor’s degree in Business, Healthcare Administration, Marketing, or a related field preferred. * 5+ years in channel management, business development, or sales, with a focus on self-insured employers, brokers, or benefits consulting. * In-depth understanding of the self-funded insurance market, benefits administration, and healthcare cost containment strategies. * Established relationships with brokers, TPAs, and large self-insured employers. * Demonstrated success in driving revenuethrough partnerships and achieving aggressive growth targets * Familiarity with CRM systems (e.g., Salesforce, Zoho, Hubspot) and other sales and partner management tools. * Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels. * Experience with healthcare analytics, tele-health, or related benefits solutions. * Familiarity with regulatory and compliance considerations in self-funded insurance * Ability to thrive in a fast-paced, dynamic environment with a self-starter mindset.   Salary Description Annual Salary Range: $95,000- $100,000 + Commission   Remote Salary Range $95,000—$100,000 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition to the salary for this role, you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Unlimited PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role   Compliance Analyst - Pharmacy   OpenLoop is looking for a Compliance Analyst - Pharmacy to join our team at our corporate headquarters in Des Moines, IA or remotely. This role will be a member of the Compliance Team, collaborating closely with the Director of Operations.    WHAT YOU’LL DO: * Regulatory Compliance Management: Oversee day-to-day regulatory compliance in the Pharmacy department by ensuring the timely identification and resolution of compliance issues in accordance with established policies and procedures. Collaborate with leadership, pharmacy staff, and the Compliance Team to ensure the effective management of these issues. * Compliance Support: Serve as a Compliance Team Member and Regulatory Compliance Liaison to assist various business units in meeting state and federal laws and regulations, and ensure adherence to ethical business practices while promoting innovation. * Auditing & Reporting: Participate in pharmacy compliance-related meetings and consult on phone calls with the Compliance Office. Provide research and data support for audits, both internal and external, as requested. * Partnerships & Collaboration: Work closely with Legal/Compliance teams, the Quality Program & Accreditation team, and other departments to ensure organizational compliance. Build strong, collaborative relationships across the organization to drive compliance efforts and resolve inquiries. * Issue Resolution & Data Collection: Research, track, and report on compliance inquiries, collecting both internal and external data. Take proactive steps to address compliance needs and find resolutions. * Regulatory Audits: Assist in responding to and supporting requests for regulatory audits, ensuring the Pharmacy department meets all required standards. * Other Duties: Perform additional tasks as assigned related to regulatory compliance and pharmacy operations. WHO YOU ARE: * Education: Bachelor’s degree or equivalent work experience in a related field. * Experience: Minimum of 4 years of experience in the health insurance, healthcare, or a related industry, with hands-on experience in reading, understanding, and communicating regulations, policies, and guidelines. * You are inquisitive and a natural critical thinker, always seeking to understand regulatory guidelines and their potential business impacts. * You possess excellent organizational skills and the ability to prioritize effectively in order to meet deadlines. * You are adaptable and thrive in a collaborative environment, while also taking initiative when needed. * You are committed to staying current on compliance best practices and industry regulations, especially as they pertain to pharmacy operations. * You have a keen eye for detail, with strong analytical skills to identify inconsistencies and resolve complex issues.   Remote Salary Range $80,000—$98,000 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition to the salary for this role, you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Unlimited PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About The Role OpenLoop is seeking a talented Customer Marketing Activation Manager who will lead our customer activation efforts. This position will focus on developing and executing activation strategies that will promote and strengthen customer brands, ultimately driving sales and revenue generation. NOTE:  This is a hybrid role. It will require working 3 days onsite at our Des Moines office, on Tuesdays, Wednesday and Thursdays and will include some travel, noted below. What You’ll Do: * Create awareness, generate interest, and drive qualified leads to support sales and revenue growth through various marketing strategies and tactics * Attend weekly customer feedback meetings, to listen to their goals, challenges, and ideate ways we can help them grow. * Use customer data and feedback, towards producing effective strategies that provide a personalized customer experience. * Be prepared to provide a diverse “arsenal” of brand activation ideas and activities that aim to engage potential customers in meaningful, memorable ways, (i.e. live events, digital interactions, or direct mail / print, onsite activations, influencer partnerships, etc.). * Project manage the entire execution of customer activation programs and be accountable for guiding internal teams and external agencies to hit deadlines.  * Execute experiments (we move fast!) with beta customers, dive deep into the analytics, and scale successes quickly.  * Manage our offerings of “white glove” referral programs, executing these at on-site employee activation events. * Be available for 30% travel (approx. 3 days out of every 2 weeks)  * Other duties as assigned   Who You Are:  * 3-5 years of demand generation marketing experience (D2C experience a plus). * A data driven marketing guru, understanding key metrics such as CAC, LTV, payback periods and what levers drive these * Experienced in owning complex, collaborative projects such as a website design or launching an integration ABM campaign. * Present with exceptional communication skills, confident in being one  of the “faces of the brand” to customers * Eager to drive and contribute to strategic projects for the company in our rapid stage of growth. * Possess a strong ability to articulate thoughts and feedback clearly across levels. * Fantastic organizational skills with a strong sense of urgency and accountability. * You are strong in the areas of follow through and goal delivery, working with key customers, being accountable to what we say we’re going to do and when we’re going to do it. You create trust with these skills * Ability to work independently and be comfortable “creating the path” rather than walking it. * Bonus Points if you have experience in the following areas: * Experience working in a startup or fast-growing organization * Experience with high volume, transactional D2C companies  * Knowledge of the healthcare industry and related marketing strategies.   Salary Range:  $ 70k - 80k / annual salary     #LI-JC1     -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition to the salary for this role, you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Unlimited PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role We are seeking a dynamic and experienced Director of Workforce Management (Medical Operations) to oversee and optimize the staffing and day to day operations for over 1,000 healthcare providers, including physicians, nurses, and allied health professionals. This key leadership role is responsible for managing all aspects of day to day workforce planning and performance metrics, that will contribute to an excellent patient experience and a positive, and efficient environment for our teams. The ideal candidate will have a strong background in healthcare workforce management, experience overseeing large teams of medical professionals, ensuring compliance with regulatory standards, and aligning staffing needs across teams What You’ll Do:  Responsibilities include but are not limited to: * Leadership & Workforce Management * Lead and support the Medical Operations function in a Leadership role, overseeing teams responsible for the staffing and operations of over 1,000 fractional healthcare providers, including physicians, nurses, and other medical providers. The Workforce Management focus of this role, is dedicated to day to day medical operations, and workflows, ensuring the efficient planning and utilization of staff, processes, and resources to meet organizational needs * Recruitment * Develop and monitor staffing strategies to ensure teams are fully staffed, in addition to continuous collaboration with HR / Clinical leaders to support the hiring process, ensuring teams are fully staffed and care is not impacted by staffing shortages * Scheduling & Staffing Optimization * Lead scheduling operations to ensure appropriate staffing levels for healthcare services, optimizing provider availability and minimizing gaps in coverage. Develop and manage staffing models that meet the dynamic needs of healthcare delivery. * Onboarding & Training of Clinical Staff * Support the onboarding process of new healthcare providers, ensuring a smooth transition into the organization. This will include facilitating and/or guiding initial trainings and orientation programs to integrate staff into the workforce effectively. * Collaboration & Stakeholder Engagement * Collaborate and communicate with clinical leadership, operations, and HR teams to align workforce strategies with organizational goals. departments. * Data-Driven Decision Making * Utilize data and analytics to inform workforce planning decisions, identify trends, and optimize staffing efficiency. Regularly assess workforce performance metrics and adjust strategies as necessary. * Data Metrics & Forecasting * Develop and execute short and long term strategies, to deliver real-time and future performance forecasting and trends. * Daily use of a healthcare WFM technology is leveraged to measure, and report out a variety of medical operational workflows and key metrics. This will include but not be limited to patient satisfaction and provider rating scores, patient wait times, patient scheduling workflows and various other metrics that contribute to successful operations and an excellent patient experience. * Other duties as assigned    Who You Are:  * Bachelor’s degree in Healthcare Administration, Business Management, or a related field  /  Master’s degree is preferred * Minimum of 8 years of experience in healthcare clinical / provider operations * Experience in daily medical operations, directly working in a medical setting, supporting providers and other healthcare staff in daily duties, and processes. * Proven experience managing a large workforce of healthcare providers, including physicians and nurses. * Experience in scheduling and staffing within a healthcare setting. * Leadership and team management skills. * Excellent organizational and multitasking abilities. * Strong communication and collaboration skills. * Confident ability to work with and coach medical providers on patient satisfaction issues * Proficiency in workforce management technology, to develop key data analytics. * Ability to navigate complex regulatory environments and ensure compliance.   Salary:  $ 120K - $ 150K / Base +  Annual Bonus   Note to recruitment agencies:   Our internal recruiting team is hard at work managing this opening.  We appreciate your interest, however we are not accepting unsolicited agency candidates. We kindly request that you refrain from sending unsolicited resumes directly to our hiring managers. We will not be responsible for fees associated with unsolicited resumes.     -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition to the salary for this role, you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Unlimited PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is seeking an experienced and creative Marketing Web Developer to turn our brand vision and testing hypotheses into high-performing web experiences across multiple brands.  This position will work closely with our design and marketing team, supporting a variety of exciting projects. The ideal candidate will have extensive experience designing user-friendly, interactive features, coupled with a strong emphasis on optimizing website performance.      Important Notes. Please read!  * This is a hybrid role. It will require working onsite at our Des Moines office 3 days a week: Tuesdays, Wednesday and Thursdays. * This is not a traditional software developer role -- we are seeking a WEB developer, to support our marketing team with creative web development skills, familiar with the marketing mindset of building and optimizing websites to support marketing efforts.  * Ideal applicants will have web development experience specifically in creating and optimizing website content i.e. including landing pages, and various templates, to drive Marketing strategies, towards engagement and conversions.   What You’ll Do: Duties will include, but not be limited to * Own the development of our website and landing pages, to support marketing goals. * Manage 3rd party agencies for additional development support when required. * Partner with our web design team to translate brand vision and user experience insights into high-performing code. * Work closely with our SEO team to build and maintain world-class technical SEO and site speed standards. * Use SEO data (i.e. conversion rate optimization analytics) to quickly deploy experiments to drive higher conversion and expedite our growth. * Create HTML for marketing emails within HubSpot * Other duties as assigned Who You Are * 7+ years of web development experience, with at least 5 years experience in Wordpress. * A deep understanding of technical SEO, such as site speed, crawler-friendly site architecture, and structured data. * Experience with high volume, transactional eComm design. * Experience collaborating with marketing teams to create website content in partnership with design teams.  * Troubleshoot bugs, and other performance development-related questions, in order to avoid any down-time for client pages and user traffic. * Experience using LLM tools such as Claude to expedite development cycles. * Proficiency in HTML, CSS, JavaScript, and potentially other languages like PHP, Python, or Ruby, that support quality web development.   * Understand the correlation of strong web development in relation to marketing concepts, tactics and strategies * Possess strong communication skills with the ability to interface with numerous stakeholders (a strong ability to articulate thoughts and feedback clearly is a must). * Technical web expert on critical marketing projects for the company in our rapid stage of growth.  * Ability to work independently and be comfortable “creating the path” rather than walking it, offering ideas, solutions, and processes to create best practices. * While not required, the following experience is a plus: * Experience working in a startup or fast-growing organization. * Experience with designing landing pages and emails within HubSpot. * Experience with executing conversion rate optimization experiments. * Knowledge of the healthcare industry and related marketing strategies. As part of our selection process, we’d love to see a little bit of what you can do!  Please be prepared to provide some websites or pages you’ve personally built. Remote Salary Range $115,000—$145,000 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition to the salary for this role, you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Unlimited PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About The Role OpenLoop is looking for a Medical Director (MD or DO) to join our team in a remote capacity. This role will be a member of the clinical leadership team and report to our Chief Medical Officer (CMO).         This critical team member will lead, and develop various areas of our clinical operations, including but not limited to managing our growing medical weight loss program(s), improving and strengthening clinical quality metrics, and developing / mentoring medical providers in virtual health best practices and world class standards of care. The ideal candidate will bring years of virtual healthcare experience, knowledge and experience within weight loss / obesity care, and with proven experience of driving operational excellence in a fast-growing company. What You’ll Do:  * Manage clinical aspects of various critical client relationships * Work alongside the CMO and existing Medical Director to develop and manage clinical protocols towards process improvement and excellence. * Alongside medical leadership, you will maximize the provider group’s clinical quality, productivity, and performance output via collaboration with other members of the Clinical Operations team  * Supervise and manage physicians within the provider group ensuring patient services are delivered effectively within the scope of the program * Work closely with all levels of stakeholders, demonstrating project management skills towards problem identification and resolution * Identify areas of process improvements and inefficiencies, building strategies towards improving them * Provide direct patient care, over an assigned percentage, providing safe, effective, and compassionate care via tele-medicine to patients across the country (based on licensure, for a wide variety of conditions). * Effectively communicate expectations, motivate individuals, foster collaboration between departments, and demonstrate a proven ability to provide positive and motivating leadership that supports teamwork * Other duties as assigned Who You Are: * Licensed and board certified M.D. or D.O. is required  (internal medicine, family medicine, or emergency medicine). * Active unrestricted medical license in 5-10 states within the United States is required * Five (5) years relevant Director experience is required, along with a minimum of three (3) years of managing medical providers in a U.S. health care system  * Extensive years of experience in virtual / tele-health is required * Prior experience in clinical protocol development / operational best practices and leading teams towards operaitonal excellent, is required * Prior experience with medical weight loss/obesity care is required * American Board of Obesity Medicine (ABOM) certification is not required, however years of experience within this specialty, as an MD or DO provider, is required. * Computer proficiency is required with systems such as Google Suite, Slack, Notion, Zoho, and multiple electronic medical record systems  * Proven experience to adapt quickly to new technologies, such as software and operating systems * Excellent verbal and written communication skills * Team player mentality with agility  to work across multiple teams, levels and stakeholders  * Capacity to shift and remain agile, as needed, in a rapidly growing startup environment  * Passionate, and empathetic leader that enjoys motivating and growing a successful team  * Bonus Points: Prior experience with other specialities, such as testosterone replacement therapy, hormone replacement therapy, functional/longevity/peptide medicine, remote patient monitoring, and chronic care management BENEFITS We offer a competitive compensation package, that includes, but is not limited to:  * Competitive annual salary + annual bonus * Competitive and comprehensive benefits packet   * Fully remote role, from anywhere in the U.S. * The chance to change the future of medicine in a competitive and challenging environment * Many other benefits!  Sound like a good fit? We’d love to meet you.   #LI-JC1   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition to the salary for this role, you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Unlimited PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for a People Operations Coordinator to join our team at our HQ in Des Moines, IA. This role will be a member of the People team, collaborating closely with the Senior Director of Human Resources. What You'll Do * Employee Lifecycle Support – Assist with onboarding, offboarding, internal transfers, and promotions by processing employee data, generating offer and change letters, and ensuring accurate documentation. * HRIS & Data Management – Maintain employee records in the HRIS, ensuring accuracy and timely updates. * Benefits & Leave Administration – Support employees with benefits enrollment, leave requests, and general inquiries, escalating issues as needed. * Compliance & Documentation – Ensure proper documentation of HR processes, maintain employee records, and support compliance initiatives. * Employee Support & Case Management – Act as the first point of contact for HR-related questions, managing a ticketing system or shared inbox. * Process Improvement – Identify and implement efficiencies in HR processes, documentation, and workflows. * HR Reporting & Audits – Assist in compiling reports on headcount, attrition, compliance, and other HR metrics. * Cross-Functional Collaboration – Work closely with Talent Acquisition, Payroll, and IT to ensure seamless employee experiences. * Other duties as assigned Who You Are * Required: * 2+ years of experience in people operations, human resources administration, human resources shared services, or a similar role. * Strong organizational skills with the ability to manage multiple priorities. * Excellent communication skills and a customer service mindset. * Ability to handle sensitive information with discretion and professionalism. * Basic understanding of HR policies, benefits, payroll, and compliance regulations. * Preferred: * Experience with HRIS platforms (e.g., Rippling, Paylocity, or similar). * Experience in telehealth, healthcare, or tech industries. Remote Salary Range $55,000—$65,000 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition to the salary for this role, you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Unlimited PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is seeking an experienced and driven Platform Product Manager to take us to the next level. In this high-impact role, you will work closely with key players across the organization, aligning our vision across all applications, prioritizing the needs of our internal teams and developers, all while managing complex technical aspects. This position will ensure the overall alignment and success of all related  platform specialties, unifying each one’s vision, strategy, team collaboration and successful execution.   What You’ll Do: These duties include but are not limited to: * Own our platform strategy by developing and executing the overall platform strategy, aligning it with OpenLoop's business objectives and user needs.  * Drive technical innovation but leading the development and optimization of core platform components, including APIs, platform partner integrations, and cross-product capabilities like messaging and telephony. * Enhance workflow management by designing and implementing robust user stories, and management solutions that streamline operations across the platform. * Leverage and spearhead AI capabilities within integrations and development of AI-driven features to enhance platform functionality and user experience. * Ensure scalability and stability overseeing the platform's architecture to guarantee its ability to support multiple products and services while maintaining performance and reliability. * Foster collaboration by working closely with various internal teams to maintain a cohesive product vision across the platform. * Define and manage the platform roadmap, prioritizing technical requirements and feature development. * Collaborate with engineering teams to design, develop, and maintain APIs, data infrastructure, and security protocols. * Lead the integration of third-party partners and services into the platform ecosystem. * Develop and implement cross-product capabilities such as messaging and telephony systems. * Create and maintain comprehensive API documentation for internal and external developers. * Establish and monitor key performance indicators (KPIs) to measure platform health and identify areas for improvement. * Drive the development and integration of AI capabilities across the platform. * Other duties as assigned WHO YOU ARE: * Technical degree in Computer Science, Healthcare Management or a related field / MBA is a plus * 7+ years in product management, with a focus on platform or technical product management. * This position is an individual contributor but will manage critical platform initiatives, and eventually, with growth, will have  the potential to manage and develop a small team of product managers. * Background in healthcare, particularly in a similar intricate platform that offers various solutions, including tele-health technology, HIPAA compliance, data security and medical knowledge * Strong technical knowledge in software architecture, APIs, cloud technologies, and workflow management systems. * Proven experience managing large-scale technology platforms, API design, and platform partner integrations. * Proficient in AI technologies to enhance platform capabilities. * An expert in agile methodologies and creating performance KPIs. * Knowledgeable in messaging and telephony systems. * Focused on data-driven decision-making, identifying root causes of technical issues. * Strong ability to balance speed and thoughtful decision-making for cost-effective solutions. * On top of market trend analysis to guide the platform and keep the team informed * An exceptional communicator, showing ability to bridge technical and non-technical stakeholders, guide conflicting conversations, towards effective decisions, while ensuring healthy debate and team collaboration * Always ensuring work results builds credibility through expertise and reliability. * Dedicated to delivering high-value platform features for end-users and stakeholders. * Bring years of demonstrated success delivering high-quality platform enhancements that drive business value. About OpenLoop OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. Sound like a good fit? We’d love to meet you.     Salary range: $130-155k / annual salary          -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition to the salary for this role, you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Unlimited PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for a Senior Accountant to join our team remotely or based out of HQ in Des Moines, IA. In this position, you will work closely with the Controller and other members of the Accounting team in all aspects of finance and accounting functions. This is a fast paced, dynamic, and fun environment.  What You'll Do Responsibilities include, but are not limited to: * Perform day to day accounting duties in AP, AR, cash management, payroll, FA, the GL and other duties as assigned * Assist with monthly close process by posting monthly journal entries, performing account reconciliations and ad-hoc financial analysis * Interface with external accountants during audits * Assist in maintaining regular contact and building solid working relationships with various groups to ensure a high level of customer service and work product * Assist on projects and ad hoc assignments as needed Who You Are * Bachelor’s Degree in Accounting, Finance or related field * 4-6 years of progressive accounting/finance experience; ideally a public accounting/private industry mix * CPA certification or CPA eligible. * Excellent knowledge of GAAP * Advanced Microsoft Excel skills (v-lookup, pivot tables, etc.) * Must be trustworthy and confidential * Must have excellent communication skills and ability to present to senior management * Precision/detail oriented with strong analytical skills * Proven ability to identify and drive process/system improvements * Positive, energetic, optimistic attitude with a willingness to roll up your sleeves Remote Salary Range $70,000—$80,000 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition to the salary for this role, you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Unlimited PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

OpenLoop is looking for a Site Officer to join our team onsite in Laguna, Philippines. As the Site Officer, you will ensure smooth daily operations of the call center by enforcing company policies, monitoring agent performance, and maintaining compliance with operational standards. Acting as the primary on-site enforcer, the Site Officer addresses non-compliance, resolves conflicts, and ensures adherence to schedules, performance metrics, and workplace protocols. They are also responsible for reporting all issues and non-compliance incidents promptly to headquarters to ensure transparency and timely corrective action. This role is crucial for maintaining discipline, meeting client expectations, and supporting a productive work environment. Additionally, the Site Officer may handle ad hoc tasks and other duties as assigned to support site operations and organizational objectives.   * Strictly enforce all operational policies and procedures to ensure that agents comply with the organization’s standards. * Monitor agent and team behavior, attendance, and performance to ensure compliance with KPIs, SLAs, and company protocols. * Enforce quality standards by overseeing call monitoring, quality checks, and performance reviews. * Ensure agents meet or exceed client expectations in terms of customer satisfaction, adherence to scripts, and call handling procedures. * Work closely with the quality team to identify performance gaps and implement corrective measures. * Ensure agents are adhering to the schedule and that attendance is monitored strictly. * Enforce adherence to break times, shift changes, and punctuality. Investigate and address any attendance-related issues, including absenteeism or tardiness, and enforce penalties when necessary. * Monitor and enforce adherence to company policies regarding conduct, dress code, workplace behavior, and client interactions. * Address violations swiftly, ensuring all agents understand the consequences of non-compliance. * Act as the first line of defense in managing agent grievances, interpersonal conflicts, or misconduct. * Provide immediate resolution, ensuring that conflicts do not affect team performance. Take disciplinary actions when required and document all incidents thoroughly. * Enforce continuous learning and skill improvement by ensuring that all agents complete required training and retraining. * Ensure that agents are equipped with the tools and knowledge to meet operational and performance targets. * Prepare and submit daily, weekly, and monthly performance reports to upper management (headquarters), highlighting any non-compliance or issues encountered. * Document and escalate persistent performance problems or repeated policy violations. Recommend corrective actions for ongoing improvement. * Ensure that agents meet client-specific standards and deliverables. Regularly audit agent and team performance against client SLAs and KPIs. * Implement corrective actions for teams or individuals who fail to meet agreed-upon targets.   * University level or degree in Business Administration, Management, or a related field. Additional certifications or training in operations management, performance management, or conflict resolution is a plus.At least 3 years of experience in a call center environment, with at least 2 years in a supervisory or enforcement role. * Strong experience in managing agent and team performance, ensuring compliance, and applying corrective actions. * Excellent communication skills (verbal and written) in English and Filipino. * Ability to enforce rules and discipline while maintaining a productive and respectful work environment. * Strong understanding of BPO operations, KPIs, SLAs, and performance metrics. * Proficiency in call monitoring, quality assessment tools, and reporting systems. * Assertive leadership style with the ability to take immediate action when necessary. * Excellent conflict resolution and disciplinary skills. * Detail-oriented with a focus on compliance and operational standards. * Strong sense of accountability and responsibility. * Excellent time management and multitasking abilities. * Strong decision-making skills, especially under pressure. Remote Salary Range ₱783,540—₱841,580 PHP   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition to the salary for this role, you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Unlimited PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About The Role OpenLoop is seeking a talented and creative Sr. Manager of Creative Marketing to support our exciting growth. This position is given the opportunity to build and continuously shape our brand's identity and directly contribute to customer success.  The ideal candidate for this role will thrive in a fast-paced and collaborative environment,  pushing creative boundaries, and seeing their designs and ideas come to life.  This role will lead and and define various marketing strategies in a blend of both physical and digital design, with hands-on commitment to day to day projects.  This invaluable team player works closely with developers, marketing, sales, product, and critical stakeholders, to elevate our brands and drive performance across all stages of the customer journey. NOTE:  This is a hybrid role. It will require working 3 days onsite at our Des Moines office, on Tuesdays, Wednesday and Thursdays. What You’ll Do: * Own the design and iteration of multiple websites across OpenLoop brands. * Design high-converting landing pages for marketing campaigns. * Highlight and promote a variety range of medical services and products, its benefits and success stories, geared towards capturing the customer, ultimately towards account activation / purchase * Create evolving activation marketing strategies with intentional purpose towards revenue generation.  * Create and utilize SEO conversion optimization tests, to understand what’s working, what’s not, and create new designs to drive rapid growth. * Work closely with our web development team to ensure designs are accurately translated into code. * Focus on quality, site performance, speed and structure, across all websites, landing pages and marketing designs * Partner with sales and other internal teams, to create materials such as sales brochures, posters, fliers, and direct mail materials (branded boxes, post cards, etc). * Support customers with various creatives (i.e. digital, printed materials, marketing kits, QR codes, pop-ups, etc.) * Own the style of our digital, print advertising, and brand awareness across social, displays, and various other channels.  * Ensure designs and marketing philosophies remain agile and fresh, using a variety of formats and approaches, to meet the customer wherever needed Who You Are:  * 7+ years of combined experience with both digital and printed marketing design. specifically in the areas of healthcare / medical specialty products and services, to support a variety of OpenLoop customers.  * Years of proven experience with creating and building marketing campaigns, across different mediums, specifically designed towards calls to action = customer activation = revenue generation. * Experienced in crafting a variety of marketing collateral, that will reach diverse audiences from different walks of life and healthcare goals, such as: * printed materials, cards, marketing kits, branded swag, magazine ads and healthcare publications  * digital outreach such as Google Ads, Social Media & Lead Generation * Experienced and savvy with SEO data, in order to effectively design websites and landing pages, providing a seamless user experience * Are well versed with Wordpress  * An effective and organized communicator and presenter, prepared to share ideas across numerous stakeholders.  * Able to successfully navigate and decipher needs, from tough criticism, and feedback, staying cool under pressure,, focused on the goal and meeting tight deadlines. * This is an key Lead role within our organization, that provides strategic direction, in conjunction with directly creating, and managing day to day marketing design, hands on.  It does not have any direct reports at this time, but this could eventually change with the growth of our organization,.  Bonus Points While not required, any of the following experience is a nice plus: * Experience in a startup or fast-growing organization. * Experience with high volume, transactional eComm design is a big plus.  * Experience with HubSpot. * Knowledge of the healthcare industry and related marketing strategies. As part of our selection process, we’d love to see a little bit of what you can do!  Please add a link to your portfolio to your resume.    Salary Range: $ 120k / annual salary   #LI-JC1     Remote Salary Range $115,000—$120,000 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition to the salary for this role, you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Unlimited PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for an experienced Technical Program Manager to join our team. This role will be a member of the Customer Success team and will be responsible for implementing and managing clients in an OpenLoop service line care vertical. The ideal candidate will have experience integrating technology and coordinating support resources for clients, products, or programs. What You'll Do Responsibilities include, but are not limited to: * * Program Planning: Develop and define program scope, objectives, and success criteria. Create a detailed project plan outlining tasks, timelines, and resource requirements. * Team Leadership: Lead and motivate cross-functional teams to achieve project goals. Foster a collaborative and communicative team environment. * Stakeholder Management: Communicate program objectives, status, and outcomes to stakeholders. Manage relationships with internal and external stakeholders. * Risk Management: Identify potential risks and develop strategies for mitigation. Proactively address issues to minimize disruptions to project timelines. * Budget Oversight: Develop and manage program budgets, ensuring efficient resource allocation. Monitor and control project expenses to stay within budget constraints. * Quality Assurance: Establish and enforce project management methodologies and quality standards. Conduct regular reviews to ensure deliverables meet specified standards. * Reporting and Documentation: Prepare and present regular progress reports to senior management. Maintain comprehensive project documentation. * Change Management: Manage changes to project scope, schedule, and costs. Ensure that change requests are thoroughly evaluated and documented. * Continuous Improvement: Identify opportunities for process improvements and implement best practices. Conduct post-project evaluations to capture lessons learned. * Other duties as assigned. Who You Are * Bachelor’s degree in engineering or a similar field required. * 3+ years of proven experience as a technical Program Manager or in a similar role. * 4+ years of experience in systems, product, or program configuration or similar role required. * 3+ years of experience leading end to end client engineering solutions projects with technical and operational teams in a start-up or healthcare environment preferred. * Familiarity with Webhooks, understanding of API architecture, design, and best practices. * Proficiency in programming languages highly preferred. * Demonstrated ability to implement and configure technologies required. * Strong leadership and organizational skills. * Excellent communication and interpersonal abilities. * Proficient in project management tools and software. * Must be a proactive, quick learner with problem solving skills. Remote Salary Range $80,000—$100,000 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition to the salary for this role, you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Unlimited PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About The Role OpenLoop is looking for an experienced UX Product Designer to join our team. This role will be a member of the Product Team and will be responsible for designing and enhancing user experiences within our suite of products. The ideal candidate will have a strong background in designing for healthcare professionals, patients, and internal operational teams, with expertise in tools like Figma, Canva, and Illustrator. This role will collaborate closely with product managers, engineers, and cross-functional teams to deliver high-quality user experiences that meet the needs of both healthcare professionals and patients. What You’ll Do: * Directly impact the user experience, by leading the end-to-end design process from ideation to implementation, creating seamless user workflows across our web applications. * Collaborate with product managers, engineers, and stakeholders to transform business and user requirements into intuitive, engaging designs. * Communicate frequently with various internal teams (clinical, and operations) to gather insights, identify pain points, and develop design solutions that balance user needs with business objectives. * Create user interfaces and experiences with a focus on healthcare, dedicated to the user experience of both professionals and patients, including doctors, nurse practitioners, and health concierge teams, optimizing our solutions for patient interactions. * Create wireframes, prototypes, and high-fidelity designs using innovative tools such as Figma, Linear, Canva, and Illustrator. * Lead usability testing and user research to validate designs and make improvements based on feedback. * Develop and maintain a cohesive design system to ensure consistency across all platforms and products. * Other duties as assigned Who You Are: * Bachelors degree professional with industry experience in a similar field is required. * Minimum of 3-5 years in UX design focused on healthcare user experiences (i.e. nurse practitioners, doctors, and/or patients) * Highly proficient use of Figma, Illustrator, and Canva  * Knowledge of Linear is a plus, and V0 is a plus / not required * Understanding of healthcare workflows and patient care environments, and realizing how technology enhances these processes for the user. * Experience with clinical applications, patient portals, and healthcare products  * Deep understanding of user-centered design principles and ability to champion user needs while meeting business objectives. * Strong communicator across teams, with proven ability to work effectively with product managers, engineers, and operations. * Proven ability to be proactive and solve complex design challenges, especially in critical healthcare environments. Note:  We’d like to see what you can do.  Please include the link to your portfolio of    UX design work in your resume. If possible, we’d like to see your experience featuring case studies that demonstrate your process and outcomes.     -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition to the salary for this role, you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Unlimited PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for a Vice President of Customer Success to join our team remotely or at HQ in Des Moines, IA. In this role, you will be responsible for leading our customer success and support strategy, ensuring an outstanding experience for our healthcare partners. As a key member of the executive team, you will drive customer engagement, operational efficiency, and service excellence while fostering a culture of proactive problem-solving and customer advocacy. You will build and scale a high-performing team, align cross-functional initiatives, and drive strategic improvements that enhance satisfaction, retention, and long-term success. The ideal candidate is a visionary leader with deep telehealth expertise, strong operational acumen, and the ability to navigate complex customer needs with empathy and efficiency.   What You'll Do * Define and execute OpenLoop’s customer success strategy, ensuring alignment with company-wide growth and operational objectives. * Own and optimize the end-to-end customer journey, from onboarding through long-term engagement and retention. * Establish and monitor key performance indicators (KPIs), leveraging data to drive continuous improvements in customer satisfaction and operational effectiveness. * Act as a trusted advisor to customers, ensuring they maximize the value of OpenLoop’s platform and services. * Collaborate closely with Implementation, Sales, and Marketing to refine processes, address pain points, and create seamless customer experiences. * Oversee and enhance customer support, onboarding, and success functions, ensuring a proactive, high-touch approach. * Develop customer health metrics and predictive analytics to identify risks, prevent churn, and drive engagement. * Implement and scale a multi-tiered support model, balancing self-service, automation, and live support to improve response times and efficiency. * Serve as an escalation point for high-impact customer issues, ensuring swift resolution while maintaining customer trust. * Drive continuous feedback loops with customers, ensuring their insights inform product improvements and service enhancements. * Ensure seamless systems integration and data exchange, leveraging APIs and automation to streamline processes. * Build scalable customer success frameworks to support OpenLoop’s rapid growth and evolving healthcare landscape. * Foster a culture of accountability, continuous learning, and customer advocacy, ensuring the team consistently delivers outstanding service. * Provide executive-level coaching and professional development opportunities to grow internal talent. Who You Are * 10+ years of experience in Customer Success, Customer Support, or Operations within telehealth or digital healthcare. * 5+ years in a senior leadership role, managing and scaling customer support and success teams. * Strong knowledge of healthcare industry workflows, telehealth regulations, and provider needs. * Proven track record of improving customer satisfaction scores (CSAT), reducing support ticket volume, and streamlining support operations. * Expertise in support and customer success technologies, such as CRM platforms (Zoho, HubSpot). * Experience implementing self-service knowledge bases and AI-driven support solutions. * Excellent problem-solving, communication, and leadership skills. * Passion for patient-centered digital healthcare solutions. Remote Salary Range $200,000—$215,000 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition to the salary for this role, you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Unlimited PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.