The future of healthcare works at OpenLoop.

About the Role OpenLoop is seeking a driven and results-oriented Account Executive to join our growing team remotely or at our HQ in Des Moines, IA. In this role, you’ll be instrumental in expanding our client base and accelerating revenue growth by delivering best-in-class telehealth solutions, with a focus on Remote Patient Monitoring (RPM) and Chronic Care Management (CCM) services. You'll manage the entire sales cycle—from identifying and qualifying leads to closing deals—while building long-term relationships with healthcare providers, health systems, and digital health companies.   What You'll Do * Proactively prospect and generate new business opportunities through research, networking, and outbound outreach. * Manage and advance a robust sales pipeline to consistently meet or exceed monthly and quarterly revenue goals. * Conduct consultative product demos tailored to client needs, particularly around RPM and CCM offerings. * Develop and deliver customized proposals that address the clinical and business needs of healthcare organizations. * Negotiate pricing and contract terms with prospective clients to close deals efficiently and profitably. * Maintain strong relationships with key decision-makers in healthcare organizations and digital health startups. * Stay current with telehealth, RPM, and CCM industry trends, market developments, and regulatory changes. * Collaborate closely with internal teams—including marketing, customer success, and product—to ensure seamless client onboarding and long-term satisfaction. * Contribute to continuous improvement by sharing feedback and insights from the field with the broader team. * Other duties as assigned.   Who You Are * Bachelor’s degree or equivalent experience in business, sales, marketing, or healthcare administration. * 2+ years of B2B sales experience, with a strong preference for experience in telehealth, healthcare technology, RPM, or CCM solutions. * Demonstrated success in a quota-carrying sales role, with a consistent record of exceeding targets. * Strong understanding of the U.S. healthcare system, value-based care models, and chronic disease management. * Excellent communication, presentation, and relationship-building skills. * Experience working in a high-growth startup environment is highly desirable. * Proficiency with CRM tools such as HubSpot (or similar platforms). * Self-starter with a proactive, results-driven mindset and the ability to thrive in a fast-paced environment.   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.   We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.   In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for a Customer Success Manager to join our team remotely or at our team remotely or at our HQ in Des Moines, IA. In this role, you will be responsible for collaborating closely with Customer Success leadership supporting and continuously developing the client experience from start to finish, ultimately contributing to relationship retention and growth.   What You'll Do * Serve as the primary point of contact for assigned clients, building and maintaining strong, long-term relationships ensuring satisfaction with OpenLoop’s solutions. * Provide expert-level technical support to clients, troubleshooting and resolving complex issues related to our products and services. * Work with the implementation team to guide new clients through the onboarding process.  * Focus on maintaining a strong partnership and ensuring the clients continue to see value in our services. * Excellent communication skills, with a passion for helping clients achieve their goals.  * Work closely with internal teams to address any post-launch issues, troubleshoot concerns, and coordinate ongoing enhancements and product updates. * Conduct training sessions and provide ongoing education as needed. * Develop deep knowledge of our programs, products, and services, staying updated on new features and improvements.  * Act as a program expert to clients, proactively offering tailored solutions for better outcomes and greater efficiencies.  * Monitor client programs, analytics and overall satisfaction, identifying opportunities for improvement and growth.  * Proactively address potential issues before they impact the client. * Work closely with cross-functional teams to ensure a seamless process for clients and their patients. * Act as the voice of the client internally, providing feedback to the product and technical teams to ensure continuous improvement of OpenLoop's offerings. * Regularly review and analyze client data to identify trends, potential risks, and opportunities for upselling or cross-selling additional services. * Collaborate with the sales team to manage contract renewals and client upsells to ensure continued client satisfaction. * Other duties as assigned.   Who You Are * Bachelor’s degree in Business, Computer Science, or a related field. * 3+ years of experience in a technical account management, customer success, or related role, preferably in a B2B environment, with a focus on post-implementation client engagement.  * Strong technical background with the ability to understand and communicate complex technical concepts. * Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients. * Problem-solving mindset with a proactive approach to identifying and addressing client needs. * Experience with CRM software and other customer success tools. * Ability to work independently and manage multiple accounts and tasks simultaneously.   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.   We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.   In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for a Director of Product Management, AI to join our team remotely or at HQ in Des Moines, IA. In this role, you will be responsible for unifying our B2B and B2C AI capabilities into a cohesive strategy, ensuring our AI products drive meaningful revenue growth, partner adoption, and market differentiation. The ideal candidate is both a product strategist and a go-to-market operator—able to define the long-term roadmap while building the commercial materials, positioning, and integration models that unlock near-term results.   What You'll Do * Define and evolve the AI product portfolio across B2B and B2C capabilities, aligning with OpenLoop’s mission and revenue objectives. * Develop compelling GTM strategies, messaging, and sales enablement materials that accelerate adoption and revenue growth.  * Build and scale partnerships with healthcare organizations, technology vendors, and channel partners to expand reach and deliver value-added solutions.  * Collaborate closely with sales, marketing, and customer success to drive product adoption, expand existing accounts, and identify new revenue streams.  * Guide product managers and engineering teams in prioritization, execution, and alignment to strategic goals—ensuring the roadmap delivers both near-term impact and long-term value.  * Partner with engineering, design, and operations to ensure successful delivery of AI products that meet customer and market needs.  * Conduct ongoing competitive analysis, market research, and customer feedback loops to inform strategy and prioritize investments. * Lead and mentor a team of product managers, instilling a culture of ownership, accountability, and customer focus.  * Other duties as assigned.   Who You Are * Bachelor's Degree in Business Administration, Engineering, Computer Science or related field. * 10+ years of product management experience, with 4+ years in leadership roles. * Proven success developing and launching AI-driven products, ideally across both B2B and B2C markets. * Strong track record of building and executing go-to-market strategies tied to measurable revenue growth. * Experience integrating products into partner ecosystems and building scalable partner models. * Ability to guide and align product managers and engineering teams around strategic priorities and roadmap execution. * Exceptional communication skills with the ability to craft compelling narratives for executives, partners, and customers. * Strong analytical mindset; able to balance data-driven decision making with intuition and vision. * Background in healthcare, health-tech, or adjacent industries preferred.    -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.   We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.   In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About The Role OpenLoop is looking for a Director of Product Management, Patient Experience to join our team remotely or at HQ in Des Moines, IA. In this role, you will be responsible for leading the strategy and execution for our patient facing applications (patient intake funnel, patient portal, and upcoming customer insights portal). This role is accountable for driving product success—from vision through launch to adoption. You’ll combine strategic thinking with hands-on execution, working cross-functionally with engineering, design, marketing, sales, customer success, and implementations to deliver products that transform how patients and customers engage with healthcare. You’ll also manage and mentor a small team of product managers.    This is a fully remote, mission-driven role for a leader who blends the scrappiness of a startup with the scalability focus of an enterprise.   What You’ll Do: * Own the vision, roadmap, and performance (OKRs) of patient experience products. Ensure successful launches and sustained adoption of new features and products. * Optimize the patient intake funnel and portal to maximize conversion, engagement, and retention. * Lead creation and launch of the customer insights portal, partnering closely with Marketing, Sales, and Implementations on go-to-market strategy and client success. * Work across engineering, design, marketing, sales, customer success, and implementations to align priorities, deliver seamless experiences, and ensure operational readiness. * Lead annual and quarterly planning, OKR development, and dependency alignment for all patient- and customer-facing products. * Engage directly with patients, clients, and partners to understand needs and translate them into product opportunities. * Define and track KPIs, analyze performance, and iterate quickly to drive measurable improvements. * Manage and coach a team of 2 product managers, growing their skills and scaling the function as the company expands. * Other duties as assigned.   Who You Are: * Bachelor’s degree in Business Administration, Engineering, Computer Science or related field. * 8+ years in product management (3+ in leadership), success in both healthtech and marketing platform SaaS is preferred. Track record of new product launches, GTM execution, and driving measurable product success. * Proven ability to operate with scrappiness and speed, while building scalable systems and processes for long-term growth. * Skilled at aligning diverse stakeholders, including engineering, design, marketing, sales, customer success, and implementations. * Strong empathy for users, ability to turn insights into product direction, and comfort defining/owning KPIs. * Experience managing and mentoring product managers, fostering accountability and growth. * Passion for transforming patient experience and healthcare outcomes through technology.   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.   We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.   In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

ABOUT THE ROLE OpenLoop is looking for a strategic and hands-on Head of Engineering to join our team in our new Nashville, TN office.  In this role, you will be responsible for driving the development of our technology roadmap, lead high-performing engineering teams, and integrating advanced and scalable solutions into our digital health platform.   **Please Note:  We’re growing and opening a new office in Nashville, TN (address TBD). This role will be onsite full-time, Monday through Friday. Until the new office is ready, you’ll be able to work remotely from home, with the expectation of moving onsite once the space is open.   WHAT YOU’LL DO: * Provide strategic leadership and technical oversight across engineering functions (platform, infrastructure, product development & DevOps). * Drive the development and implementation of scalable, secure, and compliant healthcare software solutions. * Partner cross-functionally with Product, Design, Clinical, and Data teams to define and execute the technical vision. * Partner with our teams to build and scale AI-driven features that enhance clinical workflows, patient engagement, and operational efficiency. * Foster a culture of innovation, ownership, and continuous improvement. * Lead hiring, mentoring, and development of engineering talent, promoting diversity and inclusion. * Ensure adherence to security, privacy, and healthcare compliance standards (HIPAA, SOC 2, etc.). * Manage vendor relationships and evaluate build vs. buy decisions for critical technologies. * Other duties as assigned.   WHO YOU ARE: * Bachelor’s or Master’s degree in Computer Science, Engineering, or related field. * 8-10+ years of software engineering experience, with 5+ in engineering leadership roles. * Proven success leading and scaling engineering teams in high-growth startups or tech-forward healthcare environments. * Experience implementing AI/ML solutions, especially in healthcare or enterprise software. * Deep understanding of cloud-based architecture (e.g., AWS, GCP), modern frameworks, and API design. * Experience with distributed systems, serverless technologies, and event-driven architectures. * Experience with healthcare interoperability standards (e.g., HL7, FHIR) is a plus. * Strong communication skills with the ability to translate technical strategy into business outcomes. * Passionate about improving healthcare delivery through technology.   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.   We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.   In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for a Head of Legal Operations to join our team remotely or at HQ in Des Moines, IA. In this strategic and hands-on role, you will be responsible for optimizing the Legal department’s efficiency, effectiveness, and alignment with business objectives through the use of Ironclad, data-driven insights, and process excellence. As a senior member of the Legal Team, you will collaborate closely with the General Counsel, executive leadership, and cross-functional partners across Finance, Procurement, and Operations. The ideal candidate has extensive experience implementing and scaling Ironclad across a growing organization, leveraging the platform to drive automation, operational visibility, and compliance. Experience working in a scaling technology company and integrating processes across multiple entities is strongly preferred.   What You'll Do * Lead the full lifecycle implementation, administration, and optimization of Ironclad, including system design, workflow automation, template management, integrations, user enablement, and post-implementation governance. * Serve as the Ironclad subject matter expert (SME) for the organization, ensuring the platform is fully leveraged to improve contracting efficiency, visibility, and compliance. * Develop and execute scalable legal operations strategies focused on process automation, risk mitigation, and operational excellence. * Implement and manage ticketing systems to streamline legal intake, triage requests, and manage workload visibility and prioritization across the Legal team. * Partner with cross-functional teams—including Legal, Finance, Procurement, and Technology—to ensure alignment, transparency, and consistent communication across all legal operations initiatives. * Drive continuous improvement initiatives by identifying and executing on opportunities to enhance Ironclad’s performance and its integration with other enterprise tools (e.g., Salesforce, NetSuite, Jira). * Oversee and mentor team members supporting contracts management, legal technology, and operational reporting. * Provide advanced analytics and dashboards within Ironclad and other reporting systems to inform data-driven decision-making at the executive level. * Partner with the General Counsel to manage departmental budgets, forecast legal spend, and identify cost optimization opportunities. * Ensure that all legal processes, systems, and contracts adhere to applicable laws, regulations, and internal policies. * Other duties as assigned.   Who You Are * Bachelor’s degree in Business, Law, or a related field (advanced degree preferred). * 8+ years of in-house legal operations experience, with direct responsibility for implementing and managing Ironclad as the organization’s primary contract lifecycle management (CLM) platform. * Demonstrated success in enterprise-wide Ironclad adoption, including workflow optimization, data integrity management, and system integrations with tools such as Salesforce, NetSuite, and Jira. * Proven experience implementing and managing ticketing systems (e.g., Jira, Zendesk, ServiceNow) for legal request intake and tracking. * Experience working in a scaling technology company, with exposure to growth-stage challenges, operational integrations, and cross-entity alignment. * Strong background in legal technology strategy, automation, and data-driven decision-making. * Experience working in a scaling technology company, with exposure to integrations and post-merger alignment across multiple entities. * Excellent leadership, communication, and stakeholder management skills, with the ability to influence and collaborate effectively across all levels of the organization. * Deep understanding of contract law, compliance frameworks, and risk management principles. * Highly analytical and proactive problem solver with a passion for operational excellence and technology enablement.     -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.   We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.   In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for a Licensing Specialist to join our team remotely or at HQ in Des Moines, IA. In this role, you will be responsible for managing provider licensing from application through renewal. You’ll work closely with providers, internal teams, and state boards to ensure timely, compliant licensure.   What You'll Do * Apply for provider licenses in collaboration with the provider. * Monitor submitted license applications to determine status weekly. * Ensure all license applications are full and complete to streamline processing time. * Verify providers’ requirements for approval to work in specific states. * Apply for and verify facility licensure. * Review licensing reports for new hires, identify continuing education, and additional license needs. * Resolve license deficiencies and related issues within state board requirements. * Track and monitor license expirations and renewals for providers. * Communicate with state licensing boards as necessary. * Assist in the support of compliance and licensing initiatives. * Communicate requirements with internal teams and follow-up when necessary. * Speak to providers via phone calls using appropriate telephone etiquette. * Email providers using professional email etiquette. * Effective data entry. * Other duties as assigned.   Who You Are * 1-3 years of successful work experience in a medical licensing role. * High attention to detail, follow-up and organizational skills. * Proven ability to multi-task, prioritize and meet required deadlines. * Strong aptitude for learning systems and understanding processes quickly. * Maintains strict confidentiality of all provider files. * Intermediate skills in GSuite. * Telehealth experience is a plus! * IMLCC experience is a plus.   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.   We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.   In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for a Manager of Patient Support, Call Center Operations & Vendor Performance to join our team remotely or at HQ in Des Moines, IA. In this role, you will be responsible for ensuring vendor excellence, rolling out innovations like Amazon Connect and AI tools, and driving scalable improvements across remote teams.  We are seeking a self-starting, quick-thinking Patient Support Manager to take ownership of BPO vendor performance, remote team oversight, and process and technology enablement in a high-volume, multi-channel contact center environment. The ideal candidate brings a sharp operational mindset, thrives in fast-paced settings, and can lead with both structure and agility.   What You'll Do * Oversee vendors operating remote teams supporting large-scale, high-volume contact center operations involving both call and ticketing teams.  Specifically, this role will oversee our client-facing teams, allowing you to interact directly with our operations, customer success and implementation teams, and our most important customers.  * Manage other vendors and teams as needed. * Ensure SLA/KPI adherence and deliver targeted, data-driven performance feedback. * Build, map, and refine operational workflows across multiple functions and systems. * Support our AI efforts by coordinating documentation, testing, and user adoption across remote environments. * Partner with internal teams (QA, Client Success, Tech) to align vendor activities with broader business goals.  * Own reporting dashboards and business review content.  * Lead cross-functional collaboration for the execution of Call Center/Vendor initiatives. * Other duties as assigned.   Who You Are * Bachelor’s degree required; MBA or advanced degree a plus. * 4-7 years in operations or vendor management, preference for experience within remote, high-volume call center environments. * Demonstrated ability to lead remotely, influence vendor leadership, and drive operational accountability from afar. * Experienced in process mapping, SOP design, and operational audits. * Hands-on experience with call and ticketing platforms.  Prefer experience with Zoho Desk, Amazon Connect and AI tools. * Highly organized, results-oriented, and capable of executing autonomously. * Healthcare, tech-enabled services, or regulated industry background is a plus.     -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.   We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.   In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for a Marketing Coordinator to join our team at our HQ in Des Moines, IA. In this role, you will be responsible for supporting the day-to-day copywriting for content formats such as emails, blogs, sales collateral, internal marketing, and social media, while partnering closely with our Digital Marketing Manager for strategy, priorities, and performance goals. If you enjoy turning ideas into content that ranks, resonates, and converts—this is for you. What You'll Do * Produce high-quality copy with a healthcare angle for blogs, emails, ads, video scripts, sales collateral, webpages/landing pages, and other copy needs. * Use best practices to research keywords, align with search intent, structure posts (H1/H2s), optimize meta data, and recommend internal links. Help track SERP movement. * Manage the cross-channel calendar; draft posts, short videos, carousels, and stories; publish, engage, and report. Adapt voice by platform while protecting each brand’s identity. * Prep questions, run short interviews, and translate insights into credible, quotable content. * Assist with sales conference logistics such as scheduling, booth coordination, registration and other as needed tasks. * Work closely with the Digital Marketing Manager to bring strong content ideas to the table and report on performance. We’re looking for a candidate with ideas to share! * Other duties as assigned.   Who You Are * Bachelor’s degree in Journalism, Marketing, Communications, English, or equivalent experience. * Minimum 2-3 years of industry experience (please be prepared to provide strong portfolio examples) * Proven copywriting experience at an organization, publication, internship, or equivalent. Portfolio/samples required. * Some experience interviewing subject matter experts. * Working knowledge of SEO best practices (keyword research, search intent, on-page best practices, SERP analysis). * Knowledge of basic social media best practices for LinkedIn, Instagram, and Facebook (formats, timing, engagement). * Experience working in Wordpress, HubSpot, Semrush, or previous healthcare experience (writing or other) is preferred. Please note:  If selected to move forward in the interview process, we are requesting that candidates provide at least two examples of their writing. One piece you think is your best work, to date, and one of your most recent works. We will request this prior to your first official interview with the hiring manager.    -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.   We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.   In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for an Office Administrative Assistant (Contract) to join our team at HQ in Des Moines, IA. In this role, you will be responsible for providing essential support to ensure the smooth and efficient operation of daily office and administrative functions. You’ll play a key role in supporting internal teams, organizing schedules, and maintaining excellent communication across the organization.   What You'll Do * Manage calendars, schedule meetings, and coordinate travel logistics for team members. * Prepare and format documents, reports, and presentations with a high degree of accuracy. * Greet guests and serve as the main point of contact for office-related inquiries and assist with in-office event coordination. * Maintain office organization, including supply inventory, mail distribution, snack and vendor coordination. * Assist in special projects related to the office or administrative needs of the CEO. * Support facilities needs including office access management, maintenance requests, safety procedures, and office layout planning. * Assist with event planning, meeting coordination, and team communications. * Provide executive support as needed, including managing calendars, scheduling meetings, coordinating travel, and handling administrative requests with discretion and attention to detail. * Other duties as assigned.   Who You Are * Bachelor's degree and experience in an administrative support role (preferred but not required). * Highly organized and detail-oriented, with strong time management skills. * Proactive and resourceful with the ability to anticipate needs and solve problems. * Clear and professional communicator, both written and verbal. * Comfortable working independently and collaborating in a fast-paced team environment. * Proficient in Microsoft Office Suite, Google Workspace, and Zoom or similar platforms. * Demonstrates a high level of customer service and a strong attention to detail, ensuring both internal and external clients feel valued and well-supported.     -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.   We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.   In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for a Risk Management Analyst to join our team remotely or at HQ in Des Moines, IA. In this role, you will be responsible for identifying, assessing, and mitigating risks across the organization to strengthen overall security and compliance posture. This role supports the implementation and monitoring of enterprise risk management frameworks, ensuring alignment with regulatory standards and internal policies. The ideal candidate has strong analytical skills, attention to detail, and the ability to collaborate cross-functionally to balance risk and business needs.   What You'll Do * Conduct ongoing enterprise risk assessments to identify operational, compliance, and security risks. * Manage the risk transfer program, including all company insurance policy applications and renewals * Maintain and update risk registers, ensuring all risks are documented, tracked, and mitigated effectively. * Support audits, regulatory reviews, and compliance assessments by providing required data and documentation. * Partner with internal stakeholders to evaluate controls, identify gaps, and recommend improvements. * Monitor and report on key risk indicators (KRIs) and trends to leadership. * Assist in developing and maintaining policies, procedures, and risk management documentation. * Support third-party/vendor risk management by reviewing controls and assessing external risk exposure. * Stay current on emerging regulatory requirements, risk trends, and best practices in risk management. * Collaborate with IT, compliance, and operations teams to improve processes and mitigate potential risks. * Other duties as assigned.   Who You Are * Bachelor’s degree in Information Security, Computer Science, Risk Management, or a related field (or equivalent experience). * 5+ years of experience in risk management, compliance, or information security. * Knowledge of risk management and compliance frameworks such as NIST, ISO 27001, SOC 2, HIPAA, or PCI DSS. * Experience with GRC tools (e.g., Archer, ServiceNow, or similar) preferred. * Strong analytical, problem-solving, and organizational skills. * Excellent communication skills with the ability to present risk insights clearly to technical and non-technical stakeholders. * Demonstrated ability to balance risk mitigation with business objectives. * Familiarity with cloud environments (AWS, Azure) and modern security controls is a plus. * Certifications such as CRISC, CISSP, CISM, or GRCP preferred or in progress.     -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.   We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.   In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for a Senior Corporate Counsel to join our team remotely or at HQ in Des Moines, IA. In this role, you will be responsible for providing strategic, business-minded legal guidance across a range of complex initiatives, from M&A and post-deal integration to subsidiary governance, fundraising diligence, and capital structure management. This is a highly visible, hands-on role for a seasoned attorney who thrives in a fast-paced environment, can operate independently with minimal oversight, and knows how to translate legal risk into actionable business solutions.   What You'll Do * Lead and manage corporate transactions including M&A (from LOI through post-closing), reorganizations, and capital markets activities. * Oversee post-deal activities such as governance updates, intercompany cost-sharing agreements, entity clean-up projects, and payoff or reconciliation of outstanding obligations. * Own subsidiary governance — maintain organizational documents, resolutions, and filings; ensure compliance across all entities. * Run diligence for fundraising efforts, including managing data rooms, pulling and reviewing cap tables, and coordinating entity formation for new ventures or investment structures. * Manage outside counsel for M&A, securities, and other corporate matters — ensuring efficient, high-quality execution and alignment with internal priorities. * Collaborate cross-functionally with Finance, Accounting, Product, and Compliance teams to align legal strategy with operational and financial goals. * Partner with Product and Technology teams to integrate legal considerations into new initiatives and systems, ensuring proper governance and documentation. * Identify and resolve post-deal and process issues, including gaps between legal, technical, and business teams. * Provide strategic, pragmatic advice to senior leadership on corporate structure, risk management, and operational efficiency. * Serve as a legal utility player, supporting a wide range of strategic projects across the organization without the need for extensive oversight. * Other duties as assigned.   Who You Are * Juris Doctor (JD) from an ABA-accredited law school; active license to practice in at least one U.S. jurisdiction. * 8+ years of progressive corporate and M&A experience at a top-tier law firm and/or in-house, leading deal transactions end-to-end. * Deep understanding of M&A structures, due diligence, entity formation, and post-acquisition integration. * Experience managing subsidiary governance, cost-sharing agreements, and corporate reorganizations. * Proven ability to manage outside counsel and oversee complex, cross-functional legal processes. * Skilled at fundraising diligence, including organizing data rooms and managing capital tables. * Strong business acumen with the ability to provide clear, actionable legal advice in ambiguous or fast-changing environments. * Highly organized and detail-oriented, with strong project management capabilities. * Comfortable managing multiple complex initiatives independently — no hand-holding required. * Excellent communicator who can partner effectively across functions, from executives to technical teams. * Experience in healthcare, technology, or other highly regulated industries preferred.     -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.   We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.   In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for a Senior Recruiter to join our team remotely or at HQ in Des Moines, IA. In this role, you will own and drive the end-to-end recruitment process, from building talent strategies to closing top candidates. You’ll partner closely with leaders across the business to understand workforce needs, proactively source diverse talent, and design recruiting strategies that scale with our growth. As a Senior Recruiter, you’ll balance being a trusted advisor to hiring managers, a champion of the candidate experience, and a mentor to junior members of the recruiting team.   The ideal candidate brings proven recruiting expertise, strong communication skills, and the ability to influence and guide hiring decisions at all levels.   What You'll Do * Lead full-cycle recruiting across multiple departments, from intake with hiring managers to offer negotiations and closing candidates. * Partner with department heads and senior leadership to forecast hiring needs and shape talent acquisition strategies that align with business goals. * Source and engage passive talent through creative, proactive outreach; build and maintain talent pipelines for critical and hard-to-fill roles. * Serve as a strategic advisor to hiring managers on interview best practices, market trends, and compensation benchmarking. * Conduct candidate interviews and assessments, ensuring alignment with role requirements, organizational culture, and long-term potential. * Champion the candidate experience by ensuring transparent, timely, and respectful communication throughout the hiring process. * Collaborate on job description development, ensuring clarity, inclusivity, and market competitiveness. * Partner with HR/People Operations on recruiting operations, reporting, and continuous process improvements. * Other duties as assigned.   Who You Are * Bachelor’s degree in Human Resources, Business Administration, or related field (or equivalent practical experience). * 4–6+ years of full-cycle recruiting experience in a fast-paced, high-growth tech environment. * Demonstrated ability to build trusted partnerships with senior leaders and advise on hiring decisions. * Strong sourcing skills using ATS, LinkedIn Recruiter, and other recruiting tools. * Track record of successfully closing candidates and hitting hiring targets while maintaining a high candidate experience. * Experience improving recruiting processes or implementing best practices at scale. * Highly organized with strong attention to detail, able to juggle multiple priorities with ease. * Proactive, resourceful, and solutions-oriented; thrives in dynamic, evolving environments.   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.   We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.   In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for a Supply Chain Specialist, Medication Packaging to join our team remotely or at HQ in Des Moines, IA. In this role, you will be responsible for leading custom packaging for our ship-to-home medication program supporting clients in a variety of different verticals. You’ll be the go-to person connecting the dots between our pharmacies, suppliers, and internal teams — making sure products are packaged, shipped, and forecasted right every time. This is an individual contributor manager role — perfect for someone who’s rolled up their sleeves before, worked directly with suppliers, and can take an idea, build the process, and make it run smoothly without a ton of structure.   What You'll Do * Work directly with suppliers, pharmacies, and internal teams to launch and scale custom packaging for our ship-to-home medications. * Forecast supply needs across SKUs, ensuring the right products are available without overstocking. * Lead the rollout of custom packaging — from materials and design to logistics and compliance. * Partner cross-functionally (Pharmacy, Ops, Product, Finance) to align packaging timelines, quality, and cost goals. * Manage supplier relationships, contracts, and day-to-day communications to keep everything running on track. * Analyze supply and usage trends — even when data is limited — to improve forecasting accuracy. * Identify and fix process gaps; build scalable systems that make the operation more efficient. * Bring creative problem-solving to packaging and fulfillment challenges as we grow. * Other duties as assigned.   Who You Are * Bachelor’s degree in Supply Chain, Business, Operations, or a related field. * 5+ years of experience working with suppliers or managing supply chain operations — healthcare, pharmacy, or consumer packaging experience is a plus. * You’ve done this before — built relationships with suppliers, forecasted inventory, and managed packaging projects end-to-end. * Strong technical aptitude for navigating multiple systems and tools. * Comfortable working with limited data and building processes as you go. * Organized, resourceful, and ready to take ownership. * Great communicator who works well with internal and external partners. * Thrive in a high-growth, ambiguous environment — you like creating structure where it doesn’t yet exist.     -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.   We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.   In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for a Unified Communications Systems Administrator to join our team remotely or at HQ in Des Moines, IA. In this role, you will be responsible for managing and evolving the platforms that power our customer conversations across phone, SMS, chat, and email. You’ll own the configuration and performance of systems like Amazon Connect, Twilio, and Zoho Desk, ensuring seamless communication across the customer journey. This role is equal parts systems administrator, business partner, and strategist—you’ll configure workflows, optimize experiences, troubleshoot issues, and help us explore new tools that support our growth.   What You'll Do * Serve as the primary administrator for Amazon Connect, Twilio, Zoho Desk, and other communication platforms. * Configure routing logic, workflows, queues, IVRs, chat and SMS flows, escalation rules, and email automations. * Design, build, and optimize Amazon Connect contact flows, leveraging AWS services (Lambda, EventBridge, IAM) for automation and scalability. * Develop and manage Twilio Studio workflows, ensuring SMS compliance (A2P 10DLC, opt-out regulations) and reliable delivery. * Monitor system performance and troubleshoot issues across voice, chat, SMS, and email channels. * Manage access, roles, hours of operation, and permissions across platforms. * Build and maintain dashboards to track system KPIs, agent performance, and customer interactions. * Use data to recommend improvements in routing, agent utilization, customer experience, and SLAs. * Proactively identify friction points and implement system or process solutions.Collaborate with operations and product teams to identify communication pain points and opportunities. * Lead evaluations of new platforms or integrations that improve communication workflows. * Stay current with trends in digital engagement, omnichannel contact centers, and cloud-based communications. * Maintain documentation on system architecture, configuration, SOPs, and troubleshooting. * Ensure all systems are configured with scalability, security, and compliance in mind. * Other duties as assigned.   Who You Are * Bachelor’s degree in Computer Science, Information Systems, or a related field. * 3+ years of experience administering communication platforms (e.g., Amazon Connect, Twilio, Zendesk, Zoho Desk, Five9, Talkdesk) * Working knowledge of telephony fundamentals (SIP trunking, PSTN routing). * Hands-on expertise with Amazon Connect (contact flow design, IVRs, call recording) and Twilio (Studio flows, API integrations). * Proven ability to configure and optimize workflows across multiple channels (voice, SMS, chat, email). * Strong understanding of contact center and customer service operations. * Experience building dashboards and reports using native tools or BI platforms. * Familiarity with APIs and integration principles. * Self-directed, curious, and collaborative mindset. * Excellent written and verbal communication. * Experience with platform integrations (e.g., syncing telephony with CRM or helpdesk). * Knowledge of AWS tools like Lambda, EventBridge, and IAM. * Experience with monitoring/alerting tools and designing high-availability, redundant communication architectures. * Understanding of compliance and data privacy standards (HIPAA, GDPR, SOC2) in customer communications. * Background in evaluating or implementing new communication platforms.     -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.   We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.   In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop, a fast growing Healthtech startup, is looking for a VP of Customer Success to join our team remotely or at HQ in Des Moines, IA. In this role, you will be responsible for leading our rapidly expanding enterprise post-sales organization. Reporting directly to C-level, you will own the full customer lifecycle post-implementation and lead onboarding through adoption, clinical and financial outcomes, renewals, and expansion. You will also help build and lead our team in charge of client success in supporting millions of patient visits every year.   This is a high-visibility leadership role that will set the bar for customer outcomes, compliance, and retention in the digital healthtech environment. The ideal candidate combines SaaS customer success expertise with healthcare experience, and thrives on building scalable systems that prove ROI to enterprise sponsors while delivering seamless care experiences to patients. It’s important to be curious, technically savvy and passionate about improving healthcare.   What You'll Do * Own retention & growth: Drive Gross and Net Revenue Retention (GRR/NRR) targets across enterprise and growth accounts. * Scale onboarding & activation: Standardize implementation playbooks (HIPAA/BAA, integrations, payer enrollment, credentialing) and launch member activation programs that accelerate time-to-value. * Define account health: Establish a multi-signal health score (product usage, adoption, sentiment, patient engagement, RCM outcomes, credentialing velocity) and instrument it in a Customer Success Platform. * Lead customer communications: Deliver executive business reviews (EBRs) and outcome reporting that highlight clinical, financial, and operational value for sponsors. * Partner cross-functionally: Collaborate with Clinical Ops, Regulatory/Legal, RCM, and Technology teams to ensure compliance, optimize workflows, and deliver on customer commitments. * Build & mentor the team: Develop a high-performing CS organization segmented by customer type, with strong leaders and empowered CSMs. * Set strategy & forecast: Lead capacity planning, headcount modeling, and renewal/expansion forecasting in partnership with Finance and Sales. * Embed compliance: Ensure that HIPAA, SOC 2, and regulatory standards are built into every aspect of customer engagement. * Other duties as assigned. Who You Are * Bachelor's Degree in Business, Communications or related field.  * 12+ years of post-sales leadership in SaaS or healthcare technology, with at least 5 years at the VP/Senior Director level. * Proven success owning retention and expansion metrics (GRR, NRR, ARR) in a B2B2C environment (digital health, healthtech SaaS strongly preferred). * Deep understanding of healthcare compliance (HIPAA/BAA, SOC 2) and payer/provider ecosystems, including RCM, credentialing, and clinical workflows. * Track record of scaling Customer Success teams (50+ employees) across enterprise and growth segments. * Expertise with Customer Success Platforms (Gainsight, Totango, ChurnZero) and lifecycle playbooks. * Strong background in implementation/PMO leadership for enterprise healthcare clients. * Executive presence with ability to present clinical and financial ROI to payer, employer, provider, and retail executives. * Data-driven operator with proficiency in renewal forecasting, capacity planning, and customer analytics. * Experienced in cross-functional leadership, partnering with Product, Clinical, Compliance, and Operations. * Excellent people leader: coaching, developing, and inspiring directors, managers, and ICs across remote teams.     -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.   We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.   In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for a Vice President of Revenue Operations to join our team remotely or at HQ in Des Moines, IA. In this role, you will be responsible for driving operational excellence and strategic alignment across our marketing, sales, and customer success organizations. You will oversee end-to-end revenue processes, from lead generation and pipeline management to retention and renewals, ensuring data integrity, efficiency, and scalability.  You will drive alignment across teams, ensuring our systems, data, and processes work together to deliver measurable activation, conversion, and retention. This role is ideal for someone who thrives in a fast-paced environment, can architect structure from ambiguity, and knows how to turn insights into growth strategies that move the business forward.   What You'll Do * Build and execute the master plan for scalable revenue operations, defining the strategy, roadmap, and success metrics. * Lead and optimize the connection points across Marketing, Sales, and Customer Success to ensure seamless activation and conversion. * Bring a D2C performance marketing mindset to how we generate and nurture leads, focusing on customer activation and retention over traditional SaaS funnels. * Develop and refine ICPs and segmentation models to improve campaign targeting and market penetration. * Oversee analytics and performance tracking, turning data into actionable insights that drive growth. * Design scalable sales and marketing processes that improve predictability, pipeline velocity, and operational efficiency. * Manage deal desk operations, ensuring pricing, quoting, and contract governance are efficient and compliant. * Partner cross-functionally with Product, Marketing, and IT to align systems and tools for automation and measurement. * Equip revenue teams with the playbooks, tools, and enablement needed to execute at a higher level. * Collaborate with executive leadership on strategic planning, performance reviews, and growth initiatives. * Champion experimentation and iteration, using performance metrics to continually optimize campaigns and conversion paths. * Other duties as assigned.   Who You Are * Bachelor's Degree in Business, Marketing, or related field. * 10+ years in Revenue Operations, Growth Marketing, or Sales Operations, with 3+ years in a senior or VP-level leadership role. * Proven track record building and scaling new revenue functions or GTM infrastructures from the ground up. * Performance marketing expertise, skilled in data-driven acquisition, activation, and optimization strategies (D2C or multi-channel). * Deep understanding of revenue process design, enablement, and forecasting. * Highly analytical and data-oriented, comfortable turning insights into strategic decisions. * Experience managing quote-to-cash, CRM workflows, and integrated campaign tracking. * Strong executive presence, communication, and cross-functional leadership skills. * Proven ability to drive alignment between marketing, sales, and customer success functions. * Strong familiarity with activation and retention strategies, ideally within consumer or digital health industries.     -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.   We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.   In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for a Web Designer to join our team at HQ in Des Moines, IA. In this role, you will be responsible for creating front-end designs for B2B and D2C websites, owning multiple sites across the OpenLoop brand and partners. You will collaborate cross functionally to optimize user experience, site performance, and conversion. Design branded landing pages, digital ads, and support marketing collateral, including printed materials and product packaging, ensuring a consistent, high-quality brand experience. IMPORTANT NOTES:  * We are seeking local candidates (in or near Des Moines), in order to fulfill the hybrid in-office schedule requirement.  The required days onsite will be Tuesday, Wednesdays and Thursdays.   Relocation is not offered for this position.  * This is NOT a UX/UI Designer position. This is a Web Designer role that will focus on the overall visual design and layout of websites, including its aesthetics and technical implementation.  This role does not work on product design for the user.   What You'll Do * Own the design and iteration of multiple websites across the OpenLoop brand and company partners. * Design branded, high-converting landing pages for marketing campaigns. * Work closely with our conversion rate optimization team. You’ll dive deep into the data to understand what’s working, what’s not, and create new designs to drive rapid growth. * Work closely with the web development team to ensure designs are accurately translated into code. Be obsessive about quality and site performance. * SEO is critical to our business. You will work with our SEO team to design with site speed and structure in mind.  * Design digital image ads for platforms like Instagram and LinkedIn. * Work collaboratively with the design team to support other projects, including printed materials such as sales brochures, presentations, product labels, posters, fliers, and direct mail materials (branded boxes, post cards, etc) as needed. * Other duties as assigned.   Who You Are * Bachelor’s degree in Graphic Design, Web Design, Visual Communications, or a related field required. * 5+ years of front end web design experience focused on websites and landing pages. * Proficiency with CMS platforms (Webflow, WordPress), Figma, and Adobe Creative Suite. * Strong analytical mindset; able to leverage engagement and conversion data to optimize user journeys. Experience with conversion rate optimization in high-volume environments preferred. * Excellent communication skills with the ability to collaborate across teams and clearly articulate ideas. * Self-starter comfortable creating structure in a fast-paced, evolving environment. * Experience in startups or high-growth organizations is highly desired. * Ideally you have a background in eCommerce, HubSpot landing pages/emails, or digital ad design. * Familiarity with healthcare marketing strategies is a strong plus.   Note:  As part of the interview process, we'd like to see what you can do. Please be sure to include your portfolio link in your resume, so that we can see your talent.     -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.   We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.   In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.