in-office OpenLoop team photo holding signs saying #HealthingAnywhere

Careers

The future of healthcare works at OpenLoop.

Feeling empowered to make a lasting impact on virtual care delivery for patients everywhere? We'd love to meet you!

#HealingAnywhere

Built on the vision to bring healing anywhere, OpenLoop's solutions are thoughtfully designed to simplify telehealth delivery across an expansive array of specialities, in all 50 states.

The benefits

Medical, Dental & Vision

Competitive Salary

Hybrid Work Environment

401k Program

Unlimited PTO

Pet Friendly Office

OpenLoop Recognition

Don't just take our word for it. We've been getting some serious recognition for our culture and services across the industry.

Best places to work Purpose Jobs award for 2023
2022 Prometheus Award
Best Tech Startups of 2022

Career opportunities

Ready to join the team? Browse our open positions below!

Country

Department

Provider Tech Support Supervisor

Des Moines, IA
$60,000 - $70,000
Posted September 7, 2023

OpenLoop is looking for a Provider Tech Support Supervisor based at our HQ in Des Moines, IA. This role will be a member of the IT Team collaborating closely with the IT Manager and the Tech Support Specialist supporting medical provider tech support needs across the country.  Responsibilities include, but are not limited to: * Managing and supervising the daily operations of the overseas support team in partnership with the IT Manager * Actively managing & participating in the shift rotation including weekends, after hours & holidays as needed * Fields support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns. * Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions. * Manages escalated user system issues and concerns. * Manages the performance development of team members including performance improvement plans * Directory management * Other duties as assigned OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition to the salary for this role, you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Unlimited PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more Sound like a good fit? We’d love to meet you.

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IT Specialist

Des Moines, IA
$60,000 - $70,000
Posted September 6, 2023

OpenLoop is looking for a IT specialist to join our HQ team in Des Moines, Iowa. Fully remote work is not available for this position. This role will be a member of the IT Team, collaborating closely with the IT Manager supporting team members in our office and remotely. Responsibilities include, but are not limited to: * Manage company assets via MDM and provide support * Provision hardware for new employees * Troubleshoot system issues for current employees * Implement security measures * Directory management * Other duties as assigned OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition to the salary for this role, you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Unlimited PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more Sound like a good fit? We’d love to meet you.

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Clinical Quality Assurance Specialist

Des Moines, IA
$48,000 - $54,000
Posted September 5, 2023

OpenLoop is looking for a Clinical QA Specialist to join our team remotely or at our HQ in Des Moines, Iowa. This role will be a member of the Clinical Operations Team, collaborating closely with the Director of Patient Support. This position will support team members in office and remotely. Responsibilities include, but are not limited to: * Evaluate, track, and monitor clinical operations activities and standards internally and client facing * Improve existing and develop new clinical regulatory quality standards and procedures * Run and evaluate system reports to ensure the highest levels of patient care * Ensure that the clinical teams complete the required initial and continuing training, adapting according to need * File, organize, audit, track and maintain classified clinical operations documents according to compliance standards * Identify clinical industry trends and areas for improvements * Develop policies or methods to improve quality check efficiencies * Other duties as assigned to support the organization OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition to the salary for this role, you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Unlimited PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more Sound like a good fit? We’d love to meet you.

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1099 Certified Medical Assistant (Remote CMA)

Des Moines, IA
Posted September 1, 2023

OpenLoop is looking for 1099 Certified Medical Assistants to join our team remotely. Responsibilities include, but are not limited to: * This role contains very little patient communication, mainly focusing on documentation and sending next steps of care plan to patients  * Review patient charts & cognitive assessments to provide recommendations to the Physician * Assists the physician by acting as a liaison on behalf of the patient to provide patient with information to obtain specialty testing and/or specialty physician consultation. * Reconcile EHR Data and update consult notes by documenting patient data, treatments and procedures. * Document all patient calls in the EHR and help patients meet provider care plan goals as needed * Other administrative and clinical operations duties as assigned. OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. Pay & Perks * $2 per patient review (approx 3-5 min each) Other Info * This is a temporary 1099 role, approximately 3 months with potential to extend or convert to Full-time W2

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Certified Medical Assistant Recruiter

Des Moines, IA
Posted August 31, 2023

OpenLoop is looking for a Medical Assistant Recruiter to join our team remotely.   About the Role As a Certified Medical Assistant Recruiter, you will be responsible for sourcing, screening, and selecting Certified Medical Assistants to join our healthcare organization. Your primary goal is to ensure that our medical staff is composed of skilled and compassionate professionals who can provide excellent patient care. You will collaborate with hiring managers, establish relationships with educational institutions, and manage the recruitment process from start to finish. Responsibilities include, but are not limited to: Sourcing Candidates: * Utilize various recruitment channels, including job boards, social media, networking events, and partnerships with educational institutions, to attract a pool of qualified CMAs. * Develop and maintain a talent pipeline for future CMA positions. Screening and Interviewing: * Review resumes and applications to identify candidates who meet the required qualifications. * Conduct preliminary interviews to assess candidates' skills, qualifications, and cultural fit. * Coordinate and schedule interviews with hiring managers. Collaboration with Hiring Managers: * Work closely with department heads and supervisors to understand their staffing needs and preferences. * Provide guidance and expertise on the selection process, candidate evaluations, and offer negotiations. Compliance and Credential Verification: * Ensure all candidates possess the necessary certifications and licenses, including CMA certification. * Verify candidates' professional references and work histories. * Ensure compliance with legal and regulatory requirements in the hiring process. Candidate Assessment: * Assess candidates' clinical and administrative skills, including medical knowledge, patient care abilities, and proficiency with electronic health records (EHR) systems. Offer Management: * Extend job offers to selected candidates, negotiate terms, and facilitate the onboarding process. * Communicate compensation packages, benefits, and other relevant details. Documentation and Reporting: * Maintain accurate records of all recruitment activities, including candidate profiles, interview feedback, and hiring metrics. * Provide regular reports to management on the status of open positions and recruitment progress. Continuous Improvement: * Stay updated on industry trends and best practices in CMA recruitment. * Identify opportunities for process improvement and efficiency in the recruitment process.     About OpenLoop OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.     Our Company Culture We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.     Our Benefits In addition to the salary for this role, you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Generous PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more Sound like a good fit? We’d love to meet you.

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Certified Medical Assistant Manager

Des Moines, IA
| remote considered
$60,000 - $68,000
Posted August 30, 2023

OpenLoop is looking for a Certified Medical Assistant Manager to join our team remotely or at our HQ in Des Moines, Iowa. Responsibilities include, but are not limited to: * Manage documentation and performance standards of CMA processes. * Maintain efficient team and patient flow as well as quality care ensuring worflows are effectively executed. * Train and develop new and existing team members. * Provide guidance and collaborate with CMA Leads. * Discuss opportunities for growth and development with team members including leading team meetings, weekly 1:1s, and annual performance reviews. * Address team concerns and patient escalations. * Assists the physician by acting as a liaison on behalf of the patient to schedule, provide the patient with scheduling information to obtain specialty testing, and/or specialty physician consultation. * Reconcile EHR Data and update consult notes by documenting patient data, treatments, procedures, and patient education. * Complete intervention recommendations with patient from provider. * Document all patient calls in the EHR and help patients meet goals outlined in care plan. * Assist Physician with medication refills and confirm medication compliance with patients. * Answer calls and route all incoming correspondence to appropriate staff. * Support patients and team members with use of videoconference technology. * Manage patient registration and scheduling processes and standards. * Some administrative and operations duties as assigned. OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. * Medical, Dental, and Vision * Flexible Spending/Health Savings Accounts * 401(k) + Company Match * Generous PTO * Life Insurance, Pet insurance, and more Sound like a good fit? We’d love to meet you.

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Clinician Advocate

Des Moines, IA
$50,000 - $70,000
Posted August 21, 2023

OpenLoop is looking for a driven, personable, and detail-oriented Clinician Advocate to join our HQ team in Des Moines, IA or Remotely. As a member of the Clinician Advocacy team, you will support the growth of our clinician network across all 50 states. We are looking for a Clinician Advocate with full-cycle recruiting experience in the healthcare field who is able to manage clinical relationships and articulate value propositions through a variety of mediums. Responsibilities include, but are not limited to: * Ensure OpenLoop attracts, hires, and retains top talent while growing a strong pipeline * Source and interview clinicians in alignment with clients' requirements (ie. culture-fit, specialties, telehealth competency, etc.) * Works directly with clients to understand their staffing needs and deliver accordingly * Grow client book of business as related to staffing * Attract candidates using various sources such as social media, internal referrals, etc. * Successfully meet established metrics for recruiting and delivering results * Demonstrate enthusiasm for communicating our company’s vision and mission * Build and maintain relationships with candidates after placement to ensure we are providing maximum value and efficiency * Act as a liaison between OpenLoop clinicians and our internal client representatives * Coordinate internally across multiple verticals for timely clinician onboarding and anticipating future hiring needs OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition to the salary for this role, you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Unlimited PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more Sound like a good fit? We’d love to meet you.

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