The future of healthcare works at OpenLoop.

OpenLoop is looking for a driven Business Development Representative to join our sales team right here at our HQ in Des Moines, Iowa. The ideal candidates will be organized, charismatic and full of hustle.  As a rapidly scaling organization, there are ample opportunities to grow in your career and with the company. This is a great chance to gain valuable sales and healthcare experience across all stages of the prospect lifecycle with proven resources, training and mentors at your disposal.   About the Role Responsibilities include but are not limited to: * Clearly articulate OpenLoop’s services and value props to prospective clients * Build targeted lead lists aligned to ideal clients, verticals and decision makers * Book quality scoping calls across hot inbound leads and cold outbound efforts * Nurture leads through a variety of mediums including social, email and phone * Input and maintain clean contact data in CRM * Support Sales Execs during meetings and with proposal creation * Contribute to the growth of our client base and achievement of our revenue goals Requirements * 1-3 years in sales, business development, or a related role. * Bachelor's degree in Business, Marketing, or a related field (preferred). * Proven background in generating leads and driving sales growth. * Familiarity with CRM software (e.g., Salesforce, HubSpot, Zoho). * Strong written and verbal communication skills. * Self-motivated and results-oriented, with a proactive approach to lead generation. * Results-oriented mindset with demonstrated resilience. * Background in or exposure to healthcare is a bonus!     -------------------------------------------------------------------------------- About OpenLoop OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. Our Company Culture We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. Our Benefits In addition to the salary for this role, you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Unlimited PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

OpenLoop is hiring a Channel Partnerships Manager to join our team remotely or at our HQ in Des Moines, IA.  In this role, you will be responsible for managing and growing relationships with self-insured employers, brokers, and benefits consulting to expand our market reach and drive revenue growth. This individual will leverage their strong network and industry expertise to develop strategic partnerships, drive revenue growth, and expand our market presence in the employer benefits ecosystem. The ideal candidate will have experience in channel management, strong communication skills, and a passion for tele-health and digital health innovation. This role is perfect for someone with a proven track record of building strategic partnerships and a deep understanding of the healthcare technology landscape. About The Role Responsibilities include, but are not limited to: * Identify, recruit, and nurture relationships with brokers, benefits consultants, and self-insured employers. * Leverage existing networks to establish strong partnerships quickly, focusing on high-potential opportunities * Collaborate with partners to drive joint sales efforts, ensuring alignment with our go-to-market strategy. * Develop and implement business plans with partners to achieve revenue and growth targets. * Provide comprehensive training, resources, and support to partners, enabling them to effectively position and sell our solutions. * Act as the primary liaison for partner needs, ensuring seamless communication and issue resolution. * Stay informed about trends in self-funded insurance, benefits design, and healthcare cost management. * Use market insights to influence internal strategies and refine product offerings * Monitor partner performance against established KPIs, driving accountability and continuous improvement. * Conduct regular business reviews to ensure mutual success and explore growth opportunities. Requirements * Bachelor’s degree in Business, Healthcare Administration, Marketing, or a related field preferred. * 5+ years in channel management, business development, or sales, with a focus on self-insured employers, brokers, or benefits consulting. * In-depth understanding of the self-funded insurance market, benefits administration, and healthcare cost containment strategies. * Established relationships with brokers, TPAs, and large self-insured employers. * Demonstrated success in driving revenuethrough partnerships and achieving aggressive growth targets * Familiarity with CRM systems (e.g., Salesforce, Zoho, Hubspot) and other sales and partner management tools. * Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels. * Experience with healthcare analytics, tele-health, or related benefits solutions. * Familiarity with regulatory and compliance considerations in self-funded insurance * Ability to thrive in a fast-paced, dynamic environment with a self-starter mindset.   Salary Description Annual Salary Range: $95,000- $100,000 + Commission     -------------------------------------------------------------------------------- About OpenLoop OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. Our Company Culture We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. Our Benefits In addition to the salary for this role, you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Unlimited PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

OpenLoop is looking for a driven, personable, and detail-oriented Clinician Advocate (Clinical Recruiter) to join our HQ team, onsite* at our Des Moines, Iowa office. As a member of the Clinician Advocacy team, you will support the recruitment and growth of our clinician network across all 50 states. We are looking for a Clinician Advocate (Recruiter) with full-cycle recruiting experience in the healthcare field with the ability to manage clinical relationships and articulate value propositions through a variety of mediums. About the Role Responsibilities include, but are not limited to: * Ensure OpenLoop attracts, hires, and retains top talent while growing a strong pipeline * Source and interviewing clinicians in alignment with clients' requirements (ie. culture-fit, specialties, tele-health competency, etc.) * Work directly with clients to understand their staffing needs and deliver accordingly * Grow client book of business as related to staffing * Attract candidates using various sources such as social media, internal referrals, etc. * Successfully meet established metrics for recruiting and delivering results * Demonstrate enthusiasm for communicating our company’s vision and mission * Build and maintain relationships with candidates after placement to ensure we are providing maximum value and efficiency * Act as a liaison between OpenLoop clinicians and our internal client representatives * Coordinate internally across multiple verticals for timely clinician onboarding and anticipating future hiring needs * Minimum 3 years healthcare recruiting experience is required * Must have an affinity toward innovation and relationship management * Must have the capacity to understand and guide clinical discussions * Must have a desire to improve healthcare delivery systems * Agency recruiting experience is preferred * Bachelor's degree preferred * Onsite requirement of hybrid, 3 days per week at our Des Moines HQ.   -------------------------------------------------------------------------------- About OpenLoop OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. Our Company Culture We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. Our Benefits In addition to the salary for this role, you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Unlimited PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

OpenLoop is seeking an enterprising and creative Commercial Counsel to join our growing Legal team remotely or based in our HQ out of Des Moines, IA. As Product Counsel, you will provide teams across the company with practical legal advice supporting cross functional teams in regulatory compliance and contract redlining. You will get to work on interesting and novel issues that arise from the intersection of healthcare and technology. ABOUT THE ROLE Responsibilities include, but are not limited to: * Partner with our Product, Growth, and Marketing teams to provide legal support on category development, new and existing solutions, marketing and educational materials, and digital product design * Identify privacy and regulatory issues and collaborate with the General Counsel to align on clear, actionable legal guidance * Review customer-facing promotional content, including advertising, website content, social media posts, and product packaging, for compliance with legal and regulatory standards * Provide practical, business-focused, solutions-oriented, clear, and concise legal guidance * Develop relationships and build trust with business partners * Stay informed on product developments, business objectives, and the ever-changing legal landscape affecting the business REQUIREMENTS * Juris Doctor from an ABA-accredited law school - Required * Active bar membership in at least one US jurisdiction * Minimum 5 years of experience practicing law -AND- 3+ years being at a tele-health company * Ability to adapt quickly in a dynamic, fast-paced environment with shifting priorities * Strong business judgment and creative mindset * Experience advising on FDA-regulated products preferred * Experience advising on intellectual property issues, such as trademarks and copyrights * Working knowledge of US and state consumer privacy laws and healthcare privacy laws * Experience in a start up environment is a plus   -------------------------------------------------------------------------------- About OpenLoop OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. Our Company Culture We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. Our Benefits In addition to the salary for this role, you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Unlimited PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

OpenLoop is looking for a Data Analyst to join our team remotely or at our HQ in Des Moines, IA.  The ideal candidate will leverage data to improve patient care, optimize our platform, and drive key business decisions. You will be responsible for analyzing health-related data, identifying trends in telemedicine usage, and working closely with cross-functional teams to optimize tele-health services and improve patient outcomes. What You'll Do: Responsibilities include, but are not limited to: * Data Collection and Processing: Gather and clean data from various sources, ensuring data integrity and accuracy. * Data Analysis: Utilize statistical techniques and software (e.g., SQL, Excel, R, Python) to analyze datasets and identify trends, patterns, and anomalies. * Reporting: Create detailed reports and visualizations (e.g., dashboards, graphs, charts) to present findings to stakeholders. * Collaboration: Work closely with cross-functional teams, including finance, operations and customer success management, to understand their data needs and provide relevant insights. * Performance Metrics: Develop and track key performance indicators (KPIs) to measure the success of business initiatives. * Continuous Improvement: Identify opportunities to improve data collection and analysis processes. * 1-3 years of experience as a data analyst or in a similar role. * Bachelor’s degree in Data Science, Statistics, Mathematics, Computer Science, or a related field - Required * Solid proficiency in SQL, Excel, and data visualization tools (e.g., Tableau, Power BI) - Required * Strong problem-solving abilities and attention to detail. * Excellent verbal and written communication skills, with the ability to present complex data insights clearly, to both technical and non technical users. * Ability to work effectively both independently and as part of a team. * Must be able to handle last minute requests with regards to reports and other data * Must have experience handling competing priorities in a fast paced environment * Proficiency in Zoho Analytics strongly preferred * Healthcare industry experience a plus, but not required Salary range (annual): $ 68,000  /  $ 75,000   Remote Salary Range $68,000—$75,000 USD   -------------------------------------------------------------------------------- About OpenLoop OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. Our Company Culture We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. Our Benefits In addition to the salary for this role, you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Unlimited PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is seeking an experienced Director of Creative Content and User Engagement to join our team remotely or at our HQ in Des Moines, IA. In this role, you will drive the strategy, creation, and delivery of impactful marketing initiatives to support our clients in promoting new medical services. This is a leadership role within the company that combines two key functions: overseeing the creative development of marketing materials and actively driving client engagement and adoption of new products or services, essentially ensuring not only high-quality creative output but also that clients fully utilize and benefit from the company's offerings.   What You'll Do Strategic Leadership * Partner with senior leadership to define and implement internal marketing strategies that align with business objectives. * Drive the development of campaigns that engage clients’ existing customers, promoting services like weight loss, HRT, TRT, and anti-aging therapies. * Champion innovation by identifying emerging trends and integrating them into marketing strategies. Creative Oversight * Lead the creative team in developing multi-channel marketing materials, ensuring alignment with brand identity and client needs. * Oversee the production of high-quality assets across digital, print, and video platforms. * Set creative standards, provide strategic direction, and ensure consistent messaging across all content. Client Enablement and Engagement * Develop comprehensive marketing kits, including educational content, promotional materials, and turnkey solutions for clients to integrate into their marketing channels. * Guide clients on best practices for deploying email campaigns, SMS messaging, and social media strategies. * Create in-office materials, such as interactive displays and testimonials, and train client teams to integrate them effectively. Cross-Functional Collaboration * Collaborate with sales, customer success, and product teams to ensure alignment between creative messaging and the overall client experience. * Act as a liaison between internal stakeholders and clients to deliver cohesive, results-driven marketing solutions. Performance and Optimization * Establish KPIs to evaluate the success of marketing initiatives, leveraging data to inform refinements. * Gather client feedback to continuously enhance marketing strategies and tools. * Work with clients to track engagement metrics and recommend optimizations for adoption and campaign performance. Leadership and Team Development * Build and mentor a high-performing creative team, fostering a culture of collaboration and innovation. * Provide clear direction, set priorities, and empower team members to deliver exceptional results. * Cultivate relationships with external agencies and contractors to scale content production as needed. Who You Are * 7+ years in marketing leadership, content strategy, or creative direction roles. Experience in healthcare or service-based industries is highly desirable. * Proven track record of leading cross-functional teams and delivering measurable results. * Strong leadership and team management capabilities. * Expertise in storytelling, copywriting, and visual communication. * Proficiency in digital and print marketing techniques, including campaign development and execution. * Analytical mindset with the ability to use data to inform decisions and optimize strategies. * Visionary leader with the ability to translate business objectives into compelling marketing initiatives. * Collaborative communicator who excels in building relationships with clients, internal teams, and external partners. * Highly organized, strategic, and results-oriented with a focus on delivering value to clients and the business. Remote Salary Range $125,000—$140,000 USD   -------------------------------------------------------------------------------- About OpenLoop OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. Our Company Culture We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. Our Benefits In addition to the salary for this role, you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Unlimited PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

OpenLoop is looking for a Head of Revenue Operations to join our team at our HQ in Des Moines, IA or remote in Minnesota with the expectation to travel often to the HQ. In this role, you will drive operational excellence across our marketing, sales, and customer success teams. This key leadership role will focus on optimizing marketing lead flow, demand generation processes, Ideal Customer Profile (ICP) mapping, and leveraging data-driven insights to ensure scalable growth. Additionally, you will manage the deal desk and quote approval processes, while serving as the Chief of Staff to the CCO, supporting strategic initiatives and ensuring alignment across revenue-generating functions. About the Role Responsibilities include, but are not limited to: * Optimize the marketing lead flow process, ensuring alignment with sales for efficient lead handoff. Collaborate on demand generation campaigns targeting the Ideal Customer Profile (ICP) and monitor campaign performance for data-driven optimizations. * Develop and refine ICP maps for precise targeting, prioritizing markets and segments. Analyze customer behavior and market trends to evolve ICP strategies. * Build data analytics frameworks to support strategic decisions, providing insights on lead conversion, sales pipeline, and customer retention. Ensure data accuracy and accessibility for stakeholders. * Implement a scalable sales methodology aligned with company goals, optimizing the sales process from lead generation to closure. Collaborate with sales leadership on pipeline management and forecasting. * Lead a revenue enablement strategy, equipping sales and customer-facing teams with tools and training to communicate value propositions effectively. Partner with learning teams for ongoing training. * Oversee the deal desk function, ensuring timely creation and approval of quotes and contracts. Collaborate with finance and legal to streamline the quote-to-cash process and review custom pricing for compliance and profitability. * Improve RevOps processes to enhance efficiency across marketing, sales, and customer success, leveraging automation tools and CRM systems. * Act as a strategic advisor to the Chief Commercial Officer, prioritizing initiatives and leading cross-functional projects. Prepare business reviews and strategic recommendations for the executive team.  Requirements * 8+ years of experience in revenue operations, sales operations, or marketing operations within a high-growth B2B environment, preferably in the SaaS or technology sector. * Strong expertise in sales methodology development, sales process optimization, revenue enablement, and deal desk management. * Experience driving marketing lead flow, demand generation strategies, and ICP development. * Demonstrated experience leveraging data insights to drive decision-making and optimize processes. * Hands-on experience with Salesforce, Zoho, HubSpot, and other CRM and marketing automation platforms. * Proven ability to analyze and improve CRM workflows, lead scoring, campaign effectiveness, and quote-to-cash processes. * Proven ability to lead and influence cross-functional teams and drive initiatives to completion. * Strong analytical mindset with the ability to translate complex data into actionable business insights. * Excellent communication and presentation skills, with experience interacting with senior leadership and executive teams. * Experience in Chief of Staff or similar roles, supporting executive-level leadership. * Experience working in fast-growing, scaling organizations. * Knowledge of sales methodologies, customer success best practices, and deal desk operations. * 50%+ travel required to HQ in Des Moines, IA.   Salary Description Annual Salary Range: $140,000- $155,000 + Bonus + Equity   -------------------------------------------------------------------------------- About OpenLoop OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. Our Company Culture We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. Our Benefits In addition to the salary for this role, you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Unlimited PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

OpenLoop is looking for an IT Manager to join our HQ team in Des Moines, Iowa. This role will be responsible for establishing operational excellence and building out the IT team at OpenLoop from the ground up. This leader will be a member of the Development Team, collaborating closely with the Chief Technology Officer and HR team. ABOUT THE ROLE Responsibilities include, but are not limited to: * Build out and communicate SOPs for all IT needs, informing internal stakeholders of new IT support processes * Manage, coach and develop IT team (technician support / system administrator) * Improve internal ticketing systems & processes * Troubleshoot system issues for current employees * Successfully respond to and manage time sensitive issues and requests from medical providers and their daily systems, ensuring no interruption in service or impact to patient care * Frequently use of Apple business manager and Mosyle or other MDM systems * Manage and continuously improve the process of all new employee onboarding (i.e. hardware and system setup), contributing to a positive onboarding experience, in addition to managing the deprovisioning of returned hardware from offboarded employees. * Successfully manage the OpenLoop directory, creating and continuously improving the hierarchical system, allowing for efficient access and management of data within the company * Experience with CRMs, understanding technical workflows, integrations, mobile accessibility, including software and infrastructure needs, for storage * Other duties as assigned WHO YOU ARE:   * Minimum 5 years experience as an IT Manager (required) * At least 2 years experience leading and coaching internal IT teams and processes (required) * Years of experience in healthcare environment / industry (required) * Experience implementing a ticketing system or building out processes for IT support required * CRM experience (required) * Ability to learn new systems quickly * Detail Oriented and adaptable * Advanced problem solving skills * Experience and ability to have confident conversations with medical providers, when handling time sensitive requests, and/or technical issues Salary range: $80K - $100K  / annual salary  #LI-JC1 Remote Salary Range $80,000—$100,000 USD   -------------------------------------------------------------------------------- About OpenLoop OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. Our Company Culture We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. Our Benefits In addition to the salary for this role, you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Unlimited PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

OpenLoop is looking for an Payer Enrollment Manager to join our team remotely or at our HQ in Des Moines, Iowa. This role will be a member of the Revenue Cycle Management Team, collaborating closely with the Sr. Director of RCM and the Sr. Director of Compliance & Practice Data Management.  Responsibilities include, but are not limited to: * Directs the Enrollment team regarding the conduct of provider enrollment activities, manages day-to-day workflow and productivity * Plans, organizes, directs and effectively manages the responsibility for overseeing the day-to-day operations of the Enrollment team by creating a positive environment that encourages staff to perform at their highest potential. * Oversees the hiring, training, and supervision of the Enrollment team. Ensures that department policies are fairly administered by overseeing corrective action processes, employee training, mentoring and coaching employees as well as completing performance reviews. * Maintains and analyzes department statistics on work volume, productivity and accuracy for use in long-range planning. * Communicates performance data and action plans to leadership. * Effectively delegate duties in order to manage productivity and effectively manage time. * Conducts self-audits and provides reports and important information to the department director continuously and timely. * Responsible for team metrics and training and development of enrollment team members * Responsible for ensuring that daily tasks are achieved * Handle escalated cases * Communicates interdepartmentally when needed * Ensures department objectives are met * Process improvement and maintenance * Other duties as assigned * 3-5 years of experience in health plan credentialing/enrollment required * 1-2 years of management experience required * Experience with training and development of team members with varying experience levels required * Experience with process improvement & management required * Ability to multitask * Experience working with all levels of leadership * Excellent written and spoken communication * Available 8AM-5PM CST   Remote Salary Range $70,000—$85,000 USD   -------------------------------------------------------------------------------- About OpenLoop OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. Our Company Culture We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. Our Benefits In addition to the salary for this role, you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Unlimited PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

OpenLoop is seeking a highly motivated & experienced Strategic People Partner (HRBP) that will serve as a trusted advisor to leadership supporting specific leaders in driving initiatives that elevate organizational effectiveness, talent management, and company culture. This role demands a proactive, solutions-driven partner capable of addressing complex people challenges while aligning HR strategies with broader business objectives. This position is US remote-eligible, but preference will be given to candidates who are able to work in a hybrid capacity at our Des Moines, IA headquarters. About the Role Responsibilities include, but are not limited to: * Strategic Partnership: Collaborate with leaders to design and implement people strategies that align with business goals and fuel organizational growth. * Talent Management: Lead workforce, headcount planning, and succession planning in partnership with Talent Acquisition to ensure a strong pipeline of top candidates tailored to business needs. * Employee Experience: Develop and execute engagement and retention strategies that foster a positive, inclusive, and high-performance work environment. * Organizational Development: Guide change management efforts and design initiatives to strengthen organizational structure, leadership capabilities, and overall effectiveness. * Performance Management: Implement results-oriented performance management processes that drive accountability, continuous development, and business success. * HR Analytics: Leverage data and insights to inform decision-making and measure the impact of HR programs and initiatives. * Learning & Development: Partner with leaders to develop comprehensive onboarding and enablement programs that maximize employee potential and long-term success. * Compliance & Policies: Ensure HR practices adhere to legal requirements and align with company policies and values. * Employee Relations: Advise managers on employee relations and performance feedback to support effective resolutions and maintain a positive work culture. * Contract Management: Oversee contract-related HR processes, ensuring accuracy and compliance. * Process Development: Identify and refine HR processes to improve operational efficiency and scalability. * Manager & Employee Support: Act as a key resource for HR-related guidance and support, addressing both manager and employee needs. * Other duties as assigned.  Qualifications: * Experience: A minimum of 5 years of progressive HR experience, focusing on strategic business partnering, organizational development, and talent management. * Education: Bachelor’s degree in Human Resources, Business Administration, or a related field preferred. * Core Skills: * Strong business acumen with the ability to align HR strategies to business priorities. * Excellent interpersonal, communication, and influencing skills. * Proven problem-solving ability with a proactive, solution-oriented mindset. * High level of discretion in handling confidential information. * Experience in fast-paced, high-growth environments is highly desirable.   -------------------------------------------------------------------------------- About OpenLoop OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. Our Company Culture We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. Our Benefits In addition to the salary for this role, you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Unlimited PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for a dynamic and experienced Technical Account Manager to join our team remotely or at our HQ in Des Moines, IA. This role will be a member of the Customer Success team, collaborating closely with the Director(s) of Customer Success to ensure a seamless user experience for clients from contract signing through relationship growth. In this role you will build a client relationship post implementation phase, focusing on maintaining a strong partnership and ensuring the clients continue to see value in our services.The ideal candidate will have a strong technical background, excellent communication skills, and a passion for helping clients achieve their goals. What You'll Do * Serve as the primary point of contact for assigned clients, building and maintaining strong, long-term relationships ensuring satisfaction with OpenLoop’s solutions. * Provide expert-level technical support to clients, troubleshooting and resolving complex issues related to our products and services. * Work with the implementation team to guide new clients through the onboarding process.  * Work closely with internal teams to address any post-launch issues, troubleshoot concerns, and coordinate ongoing enhancements and product updates. * Conduct training sessions and provide ongoing education as needed. * Develop deep knowledge of our programs, products, and services, staying updated on new features and improvements. Act as a program expert to clients, proactively offering tailored solutions for better outcomes and greater efficiencies.  * Monitor client programs, analytics and overall satisfaction, identifying opportunities for improvement and growth. Proactively address potential issues before they impact the client. * Work closely with cross-functional teams to ensure a seamless process for clients and their patients * Act as the voice of the client internally, providing feedback to the product and technical teams to ensure continuous improvement of OpenLoop's offerings. * Regularly review and analyze client data to identify trends, potential risks, and opportunities for upselling or cross-selling additional services. * Collaborate with the sales team to manage contract renewals and client upsells to ensure continued client satisfaction. Who You Are * Bachelor’s degree in Business, Computer Science, or a related field. * 3+ years of experience in a technical account management, customer success, or related role, preferably in a B2B environment, with a focus on post-implementation client engagement.  * Strong technical background with the ability to understand and communicate complex technical concepts. * Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients. * Problem-solving mindset with a proactive approach to identifying and addressing client needs. * Experience with CRM software and other customer success tools. * Ability to work independently and manage multiple accounts and tasks simultaneously. Remote Salary Range $75,000—$90,000 USD   -------------------------------------------------------------------------------- About OpenLoop OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. Our Company Culture We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. Our Benefits In addition to the salary for this role, you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Unlimited PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

OpenLoop is looking for an experienced Technical Program Manager to join our team. This role will be a member of the Implementation team and will be responsible for implementing and managing clients in an OpenLoop service line care vertical. The ideal candidate will have experience integrating technology and coordinating support resources for clients, products, or programs. About the Role Responsibilities include, but are not limited to: * Lead the technical implementation of client integration projects, including scoping, mapping, and configuration. * Work closely with internal teams and our clients to gather and define program requirements, ensuring a seamless implementation. Foster a collaborative and communicative team environment. * Develop and implement integration strategies using OpenLoop’s APIs, middleware, or other technologies to ensure data flow between systems. * Troubleshoot and resolve complex integration issues, providing expert-level guidance on integration best practices. * Conduct system tests and coordinate user acceptance testing to ensure successful deployment of client solutions. * Maintain technical documentation including api documentation, integration flows, and data mappings for all client integration projects. * Ensure compliance with industry standards, security protocols, and data governance requirements during integration. * Proactively identify opportunities for improvements in system integration and make recommendations for enhancements. Requirements * Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field. * 3+ years of experience in systems integration, product or program implementation, or a similar technical role. * 3+ years of experience leading end to end client engineering solutions projects with technical and operational teams in a start-up or healthcare environment preferred. * Strong knowledge of integration technologies such as APIs, middleware, and ETL tools. * Proficiency in programming languages is highly preferred. * Experience working with cloud platforms (AWS, Azure, Google Cloud) * Strong leadership and organizational skills. * Excellent communication and interpersonal abilities. * Ability to work independently and manage multiple projects simultaneously. * Must be a proactive, quick learner with problem solving skills.   Salary Description Annual Salary Range: $80,000- $100,000     -------------------------------------------------------------------------------- About OpenLoop OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. Our Company Culture We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. Our Benefits In addition to the salary for this role, you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Unlimited PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.