The future of healthcare works at OpenLoop.

About the Role OpenLoop is looking for an Account Manager to join our team at our HQ in Des Moines, IA. In this role, you will be responsible for building and maintaining strong, trusting relationships with clients, ensuring a deep understanding of their business needs and goals for areas of upselling and cross selling. What You'll Do * Client Relationship Management: Build and maintain strong, trusting relationships with clients, ensuring a deep understanding of their business needs and goals. Make recommendations such as website optimization, marketing activation, and revenue generation. * Performance Monitoring: Track client performance metrics, identifying opportunities for improvement and proactively addressing any challenges. * Account Activation: Work closely with individual clients and internal Marketing SME to ensure client offering is optimized and increase in revenue.  * Account Expansion: Identify and promote additional services or features that align with client objectives, helping to expand account value. * Problem Resolution: Act as a trusted advisor, quickly resolving client issues and ensuring a positive experience. * Collaboration: Partner with internal teams (sales, product, customer support, etc.) to communicate client feedback and advocate for their needs. * Reporting: Provide regular updates and reports to clients and stakeholders, showcasing the impact of our solutions on their operations. * Other duties as assigned   Who You Are * Bachelor’s degree in Business, Healthcare Management, or a related field. * 3 –5 years of experience in account management, client success, or a related role, ideally within a startup or healthcare/telehealth setting. * Strong communication and interpersonal skills with a client-first mentality. * Ability to manage multiple accounts and prioritize tasks effectively in a fast-paced environment. * Proficiency with CRM tools and account management software (e.g., Zoho, Salesforce, HubSpot). * Analytical mindset with a results-oriented approach to solving problems. * Knowledge of telehealth, healthcare systems, or SaaS solutions. * Local to the Des Moines, IA area (hybrid work environment) Remote Salary Range $85,000—$100,000 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About The Role: OpenLoop’s AI-first care delivery platform is scaling fast.  We’re seeking a Principal Product Manager to lead AI strategy and execution to support that growth. This is a high-impact role at the intersection of artificial intelligence, healthcare, and product innovation.  This product leader will drive the vision, development, and monetization of AI-powered experiences across our platform—delivering measurable value for patients, clinicians, and our business. NOTE:  We are looking for talent to reside / work from the San Jose metro area.  This is a fully remote position, but it does require 10% travel to our headquarters in Des Moines, IA.   WHAT YOU’LL DO: * Drive the AI Product Vision & Roadmap, owning the AI strategy, prioritizing high-impact features powered by GenAI and LLMs, to transform the patient and clinician experiences. * Identify and execute opportunities that drive net-new revenue. focused on standalone AI products. * Evaluate workflows and implement intelligent automation that improves quality, efficiency, and outcomes for Clinical & Operational Innovation. * Research, experiment and launch GTM pilots, A/B tests, and data-driven experiments to unlock new ARR, boost retention, and improve activation metrics. * Ensure ethical and responsible AI development, aligned with HIPAA, privacy, and healthcare regulatory standards. * Ensure AI technology / solutions that have scalable capabilities, to support growth, evolution and competitive edge * Collaborate with cross-functional teams (i.e. engineering, design, legal, clinical, and business stakeholders) to ship fast and responsibly, providing regularly scheduled updates, on progress, changes, issues, and developments. * Provide leadership and support to a small team of associate Product Managers, encouraging a positive culture of experimentation, confident accountability, and a strong balance of quality and speed.  * Maintain a dedicated pulse on market trends, and competitive behavior, identifying opportunities for market differentiation. * Travel approximately 10% as needed for business / team meetings, and other leadership level gatherings. * Other duties as assigned.   WHO YOU ARE * 10+ years of product management experience, with 5+ years leading AI/ML-powered products (LLMs, GenAI, NLP, recommendation systems). * Proven ability to ship and scale AI features that drive revenue, improve operations, and elevate user experience—ideally in healthcare or other regulated industries. * Technically fluent with AI/ML concepts, APIs, orchestration tools (LangChain, Vertex AI), and cloud platforms. * Highly analytical and experienced with SQL, BI tools, experimentation frameworks, and KPI ownership (activation, payback, LTV). * An entrepreneurial operator that thrives in ambiguity, can move fast but methodically in their work, with a focus toward shipping, testing, and iterating high impact solutions * Strategic and effective communicator in both written and verbal presentation, aligns executives, engineers, and clinicians around a clear AI product vision with measurable impact. * Bonus points: experience in tele-health, HIPAA-compliant product development, MLOps, or launching zero-to-one AI products at a startup. $ 190k - $ 221k  / annual salary    Remote Salary Range $1—$2 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

OpenLoop is hiring a Channel Partnerships Manager to join our team remotely or at our HQ in Des Moines, IA.  In this role, you will be responsible for managing and growing relationships with self-insured employers, brokers, and benefits consulting to expand our market reach and drive revenue growth. This individual will leverage their strong network and industry expertise to develop strategic partnerships, drive revenue growth, and expand our market presence in the employer benefits ecosystem. The ideal candidate will have experience in channel management, strong communication skills, and a passion for tele-health and digital health innovation. This role is perfect for someone with a proven track record of building strategic partnerships and a deep understanding of the healthcare technology landscape. About The Role Responsibilities include, but are not limited to: * Identify, recruit, and nurture relationships with brokers, benefits consultants, and self-insured employers. * Leverage existing networks to establish strong partnerships quickly, focusing on high-potential opportunities * Collaborate with partners to drive joint sales efforts, ensuring alignment with our go-to-market strategy. * Develop and implement business plans with partners to achieve revenue and growth targets. * Provide comprehensive training, resources, and support to partners, enabling them to effectively position and sell our solutions. * Act as the primary liaison for partner needs, ensuring seamless communication and issue resolution. * Stay informed about trends in self-funded insurance, benefits design, and healthcare cost management. * Use market insights to influence internal strategies and refine product offerings * Monitor partner performance against established KPIs, driving accountability and continuous improvement. * Conduct regular business reviews to ensure mutual success and explore growth opportunities. Requirements * Bachelor’s degree in Business, Healthcare Administration, Marketing, or a related field preferred. * 5+ years in channel management, business development, or sales, with a focus on self-insured employers, brokers, or benefits consulting. * In-depth understanding of the self-funded insurance market, benefits administration, and healthcare cost containment strategies. * Established relationships with brokers, TPAs, and large self-insured employers. * Demonstrated success in driving revenuethrough partnerships and achieving aggressive growth targets * Familiarity with CRM systems (e.g., Salesforce, Zoho, Hubspot) and other sales and partner management tools. * Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels. * Experience with healthcare analytics, tele-health, or related benefits solutions. * Familiarity with regulatory and compliance considerations in self-funded insurance * Ability to thrive in a fast-paced, dynamic environment with a self-starter mindset.   Salary Description Annual Salary Range: $95,000- $100,000 + Commission   Remote Salary Range $95,000—$100,000 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for a Corporate Counsel to join our team at HQ in Des Moines, IA. In this role, you will be responsible for providing teams from across the company with actionable legal advice on various corporate and securities laws, rules, and regulations applicable to OpenLoop Health. You will get to work on interesting and novel issues that arise from the intersection of healthcare, technology, and e-commerce. What You'll Do * Support and/or manage the Company’s strategic transactions, including M&A transactions (from letter of intent to closing), and capital markets transactions * Support the integration of any acquired entities and support post-closing obligations of any strategic transactions * Provide practical, actionable, risk-based advice and strategic support to executives, employees, and cross-functional teams on a variety of corporate matters * Advise on investor relations and corporate communications matters, including review of earnings announcements, earnings scripts, press releases, investor presentations, investor communications, public announcements, internal communications, and other materials * Work collaboratively with the accounting, finance, people, equity, communications, and other cross-functional teams on a variety of matters * Monitor, track, and advise on potential impacts of new and proposed corporate  laws to ensure continued compliance * Stay up-to-date on governance trends, general legal issues, and best practices, and recommend changes to the Company’s programs or policies if advisable * Assist with entity management, including reorganizations, as applicable * Identify issues that may touch upon privacy, product, employment, litigation, pharmacy and healthcare regulatory issues * Other duties as assigned Who You Are * Juris Doctor from an ABA-accredited law school and current active license to practice law in at least one US jurisdiction * 5+ years of corporate, securities, and/or M&A experience at a law firm and/or in-house * Experience in leading and managing strategic transactions, including (i) leading and managing all facets of M&A transactions, (ii) advising management and stakeholders on transaction structures and risks, and partnering with external legal counsel as needed to optimize transaction execution * Experience working directly with senior leadership, including executives and directors * Strong record of providing creative, solution-focused advice * Team-oriented mindset and positive attitude * Be comfortable in and able to adapt quickly to a dynamic, fast-paced environment, and be able to handle multiple matters simultaneously and prioritize effectively * Strong project management skills * Ability to evaluate issues from legal and business perspectives with a practical, business-oriented approach to problem-solving * Ability to develop strong working relationships and to work across functions and teams * Excellent written, oral, and negotiation communication skills * Experience in the technology or healthcare industries a plus * Familiarity with the FDA and other healthcare laws and regulations is a plus Remote Salary Range $140,000—$160,000 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role We are seeking a dynamic and experienced Director of Workforce Management / Medical Operations, to oversee and optimize the staffing and day to day operations for over 1,000 healthcare providers, including physicians, nurses, and allied health professionals. This key leadership role is responsible for managing all aspects of day to day workforce planning and performance metrics, that will contribute to an excellent patient experience and a positive, and efficient environment for our teams. The ideal candidate will have a strong background in healthcare workforce management, experience overseeing large teams of medical professionals, ensuring compliance with regulatory standards, and aligning staffing needs across teams.   What You’ll Do:  Responsibilities include but are not limited to: * Leadership & Workforce Management * Lead and support the Medical Operations function in a Leadership role, overseeing teams responsible for the staffing and operations of over 1,000 fractional healthcare providers, including physicians, nurses, and other medical providers.The Workforce Management part of this role, is dedicated to day to day medical operations, and workflows, ensuring the efficient planning and utilization of staff, processes, and resources to meet organizational needs * Scheduling & Staffing Optimization * Lead and streamline scheduling and time tracking operations to ensure appropriate staffing levels for healthcare services, optimizing provider availability and minimizing gaps in coverage.  * Ideal candidates will have experience with efficient scheduling of 1099 medical providers, maximizing coverage, especially during peak time, keeping an eye on time tracking to avoid burnout and ensure consistent staffing rotations. * Onboarding & Training of Clinical Staff * Support the onboarding process of new healthcare providers, ensuring a smooth transition into the organization, including facilitating applicable trainings and orientation programs  * Collaboration & Stakeholder Engagement * Collaborate and communicate with clinical leadership, operations, and HR teams to align workforce strategies with organizational goals. departments. * Data-Driven Decisions & Reporting * Ideal candidate loves data and analysis, and uses it to identify trends, optimize efficiencies and create / improve processes * Leverage WFM technology, to report out key operational metrics * Develop and execute short and long term strategies. * Closely monitor patient satisfaction and provider rating scores (i.e. patient wait times, patient scheduling workflows and other operations processes that directly impact the patient experience). * Other duties as assigned    Who You Are:  * Bachelor’s degree in Healthcare Administration, Business Management, or a related field / a Master’s degree is preferred * Minimum of 8 years of experience in healthcare clinical / medical operations * Specific experience managing high volume staffing and workforce processes for medical providers, especially 1099 providers is required  * Strong experience with data analysis to drive decisions, recommendations and solutions across clinical operations. * Experience with efficient workforce scheduling and staffing processes * Exceptional leadership and team management skills, towards building trust * Ability to work under pressure, in a fast-paced environment, managing competing priorities * Confident ability to work with and coach medical providers on patient satisfaction issues * Strong but diplomatic ability to push back / guide decisions through effective change management  * Ability to navigate medical regulatory environments and ensure compliance.   Salary:  $ 130K - $ 150K / Base +  Annual Bonus     -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for a Human Resources Business Partner to join our team at our HQ in Des Moines, IA. In this role, you’ll serve as a strategic advisor and hands-on resource to leaders and employees across the business. You’ll partner closely with leadership to support people initiatives, workforce planning, organizational development, performance management, and culture-building. What You'll Do * Act as the primary HR contact for international teams and support generalist functions such as employee relations, benefits, recruiting, onboarding, and culture initiatives. * Lead and support special HR projects, business restructures, and workforce planning. * Partner with leadership to provide HR guidance, performance management support, and policy interpretation. * Analyze HR data to develop solutions and improve employee engagement, morale, and retention. * Manage complex employee relations issues and ensure legal compliance through thorough investigations and collaboration with HR leadership. * Support training, coaching, and development initiatives, including monitoring program success. * Develop and implement contract terms for hires, promotions, and employee changes. * Provides day-to-day performance management guidance to managers (e.g., coaching, counseling, career development, disciplinary actions). * Executes tasks and guidance related to business unit restructures, workforce planning and succession planning. * Other duties as assigned Who You Are * Bachelor’s degree in Business, Human Resources, or related field preferred.  * 3-5 years of experience HR. Exposure working with international teams is preferred. * HR certification preferred (SHRM or HRCI). * Solid understanding of HR disciplines, employment law, and employee relations. * Experience in healthcare or startups is a plus. * Strong communicator, project manager, and problem solver. * Comfortable working with all levels of stakeholders. * Tech-savvy and quick to learn new tools (e.g., Slack, Google Suite, HRIS, Apple Computers). * Passion for people, culture, and driving results in a high-growth environment.   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role: OpenLoop is looking for an Inside Sales Representative to join our team at HQ in Des Moines, IA. In this role, you will be responsible for helping grow our customer base and drive revenue. You’ll play a key role in identifying prospects, managing the sales pipeline, and closing deals. This role requires strong communication skills, a knack for building relationships, and a hunger to exceed targets. What You’ll Do:  * Prospecting and generating new leads through research, networking, and outreach efforts. * Managing a sales pipeline to meet or exceed monthly and quarterly sales targets. * Conducting product demonstrations and presenting tailored telehealth solutions to prospective clients. * Collaborating with potential clients to understand their unique needs and develop customized proposals. * Negotiating contracts and closing deals to secure new business. * Building and maintaining strong relationships with key decision-makers. * Staying informed about telehealth industry trends, competitor activities, and market dynamics. * Partnering with internal teams (like marketing, customer success, and product) to deliver an exceptional client experience. * Other duties as assigned   Who You Are: * Bachelor’s degree or relevant experience in sales, marketing, or business. * Local to the Des Moines, IA area. * 2+ years of B2B sales experience ideally in telehealth, SaaS, or healthcare technology. * Proven track record of meeting or exceeding sales quotas. * Exceptional communication, negotiation, and relationship-building skills. * Bachelor’s degree in business, healthcare, or a related field. * Previous experience working in a startup is strongly preferred. * Familiarity with telehealth trends and regulations. * Experience using CRM platforms like HubSpot. Remote Salary Range $50,000—$65,000 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for an IT Helpdesk Technician to join our team at the HQ in Des Moines, IA. In this role, you will be responsible for supporting our employees and ensuring smooth daily IT operations. In this role, you’ll provide first-level technical support, troubleshoot hardware and software issues, and help keep our systems running efficiently. What You'll Do * Providing Tier 2 & 3 level support to users via Slack, Email and Zoom. * Improve & refine helpdesk processes, documentation, and systems as needed as needs of business change. * Escalate issues to teammates/management and/or other departments as appropriate. * Ability to manage multiple and, sometimes, competing priorities with some guidance. * Onboarding new employees while providing top notch customer service. * Provision access to SaaS applications. * Provide support for networking/work from home issues. * Assist in long term IT projects. * Other duties as assigned. Who You Are * 4+ years of General IT experience. * 2+ years macOS in the enterprise experience and macOS MDM experience (JAMF, Mosyle, Kandji). * Experience with Okta, Google Workspace, Zoom, Slack, Atlassian (Jira/Confluence), and Office365 Administration. * Excellent customer service & communication skills. * Experience in a fast paced/startup environment is highly preferred. * Experience with cybersecurity tools and best practices. * Experience working in HIPAA, SOC2, and HITRUST complaint environments. * Familiar with ITIL Framework. Remote Salary Range $58,000—$68,000 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for a Mergers and Acquisition Counsel to join our team remotely or at HQ in Des Moines, IA. In this role, you will lead legal efforts related to mergers, acquisitions, strategic investments, and other corporate transactions. You’ll play a critical role in helping us scale by identifying and executing growth opportunities, while navigating the complexities of the digital health landscape. This role offers a unique opportunity to partner directly with senior leadership, corporate development, and cross-functional teams to help shape the future of virtual care. What You'll Do * Lead all legal aspects of formations, acquisitions, divestitures and joint ventures * Draft, review and negotiate purchase and sale agreements and ancillary documents, including confidentiality agreements and letters of intent * Lead due diligence review process * Assist in corporate integration process * Manage outside counsel in connection with the above * Assist in other transactional tasks and provide support for all aspects of corporate matters Who You Are * Juris Doctor from an ABA-accredited law school and current active license to practice law in at least one US jurisdiction * 3-7 years of M&A experience * Proficient in M&A and private equity transaction structuring * Expertise in securities law, compliance, and regulatory matters * Strong drafting and document review skills * Excellent verbal and written communication * Ability to handle high-pressure situations and manage multiple projects simultaneously * Ability to work cross functionally with internal and external stakeholders * Experience working as a key member of deal teams and managing due diligence through closing Remote Salary Range $115,000—$140,000 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About The Role OpenLoop is looking for a Medical Director (MD or DO) to join our team in a remote capacity. This role will be a member of the clinical leadership team and report to our Chief Medical Officer (CMO).         This critical team member will lead, and develop various areas of our clinical operations, including but not limited to managing our growing medical weight loss program(s), strengthening clinical quality metrics, and developing / mentoring medical providers in tele-health best practices.       *** Please read the note at the bottom of this posting, to confirm there is not a conflict of interest, with your candidacy ***   You would qualify and should apply if you meet these key areas: * You are an M.D. or D.O. and meet the required board certifications & licensing as outlined below * You have years of tele-health experience * You have leadership experience in tele-health, specifically managing / coached other providers, within tele-health operations, and are familiar with tele-health best practices * You have weight-loss medicine experience   What You’ll Do:  * Manage clinical aspects of various critical client relationships, and ensuring excellent tele-health procedures * Work alongside the CMO and existing Medical Director to develop and manage clinical protocols * Implement process improvement strategies towards and excellence. * Maximize the provider group’s clinical quality, productivity, and performance output alongside medical leadership, * Supervise and manage physicians within the provider group ensuring patient services are delivered effectively  * Work closely with all levels of stakeholders towards problem identification, solutions and resolution * Identify areas of process improvements and inefficiencies, building strategies towards improving them * Provide direct patient care, over an assigned percentage, providing safe, effective, and compassionate care via tele-medicine to patients across the country (based on licensure, for a wide variety of conditions). * Effectively communicate expectations, motivate individuals, foster collaboration between departments, and demonstrate a proven ability to provide positive and motivating leadership that supports teamwork * Other duties as assigned Who You Are: * Licensed & board certified M.D. or D.O. is required in internal medicine, family medicine, or emergency medicine).  * License / board certified in one of these specialties is required * Active unrestricted medical license in 5-10 states within the United States is required * Five (5) years relevant Director experience is required, along with a minimum of three (3) years of managing medical providers in a U.S. health care system  * Extensive years of experience in virtual / tele-health is required * Prior experience in clinical protocol development / operational best practices and leading teams towards operational excellent, is required * Prior experience with medical weight loss/obesity care is required * American Board of Obesity Medicine (ABOM) certification is not required, however years of experience within this specialty, as an MD or DO provider, is required. * Computer proficiency with systems such as Google Suite, Slack, Notion, Zoho, and multiple EMR systems  * Proven experience to adapt quickly to new technologies, such as software and operating systems * Excellent verbal and written communication skills * Team player mentality with agility  to work across multiple teams, levels and stakeholders  * Capacity to shift and remain agile, as needed, in a rapidly growing startup environment  * Passionate, and empathetic leader that enjoys motivating and growing a successful team  * Bonus Points: Prior experience with other specialities, such as testosterone replacement therapy, hormone replacement therapy, functional/longevity/peptide medicine, remote patient monitoring, and chronic care management Salary / Additional Notes:  * We offer a competitive annual salary + an annual bonus * This is a fully remote position.  * We manage and pay for all of your license renewals * Our provider group receives benefits that may vary from the ones listed below in our footer. Please ask the recruiter about this, during your interview conversation.  NOTE:  Applicants with an inherent conflict, such as owning their own business that provides same or similar services may not be engaged.     #LI-JC1   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is hiring a Patient Support Specialist to join our remote team. In this role, you'll deliver high-quality, empathetic support to patients while quickly becoming a subject matter expert across patient care functions. You'll identify gaps in care, propose improvements, and ensure a seamless experience tailored to each client’s needs. Success in this position requires strong communication skills, proficiency with multiple software platforms, and a deep understanding of the healthcare landscape. What You'll Do * Become a subject matter expert across multiple patient support functions, processes, and client programs. * Identify and escalate gaps in patient care or service delivery to ensure timely resolution and improved outcomes. * Utilize various software platforms and tools to document, track, and resolve patient inquiries. * Provide professional, compassionate, and high-quality support to patients via phone, email, chat, or other communication channels. * Understand and adapt to the unique workflows and care models of each healthcare client. * Collaborate with internal teams (clinical, operational, and technical) to improve processes and enhance the patient experience. * Maintain a high level of professionalism and empathy during all patient interactions. * Adhere to HIPAA and other healthcare compliance standards. * Other duties as assigned. Who You Are * 2+ years of experience in a patient-facing or healthcare support role. * Strong understanding of healthcare services, terminology, and patient care coordination. * Excellent verbal and written communication skills with a focus on active listening and empathy. * Comfortable using and learning multiple software tools and systems. * Proven ability to identify process gaps and contribute to continuous improvement initiatives. * Strong organizational and time management skills in a fast-paced environment. Remote Salary Range $45,000—$55,000 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is seeking an experienced and driven Platform Product Manager to take us to the next level. In this high-impact role, you will work closely with key players across the organization, aligning our vision across all applications, prioritizing the needs of our internal teams and developers, all while managing complex technical aspects. This position will ensure the overall alignment and success of all related  platform specialties, unifying each one’s vision, strategy, team collaboration and successful execution.   What You’ll Do: These duties include but are not limited to: * Own our platform strategy by developing and executing the overall platform strategy, aligning it with OpenLoop's business objectives and user needs.  * Drive technical innovation but leading the development and optimization of core platform components, including APIs, platform partner integrations, and cross-product capabilities like messaging and telephony. * Enhance workflow management by designing and implementing robust user stories, and management solutions that streamline operations across the platform. * Leverage and spearhead AI capabilities within integrations and development of AI-driven features to enhance platform functionality and user experience. * Ensure scalability and stability overseeing the platform's architecture to guarantee its ability to support multiple products and services while maintaining performance and reliability. * Foster collaboration by working closely with various internal teams to maintain a cohesive product vision across the platform. * Define and manage the platform roadmap, prioritizing technical requirements and feature development. * Collaborate with engineering teams to design, develop, and maintain APIs, data infrastructure, and security protocols. * Lead the integration of third-party partners and services into the platform ecosystem. * Develop and implement cross-product capabilities such as messaging and telephony systems. * Create and maintain comprehensive API documentation for internal and external developers. * Establish and monitor key performance indicators (KPIs) to measure platform health and identify areas for improvement. * Drive the development and integration of AI capabilities across the platform. * Other duties as assigned WHO YOU ARE: * Technical degree in Computer Science, Healthcare Management or a related field / MBA is a plus * 7+ years in product management, with a focus on platform or technical product management. * This position is an individual contributor but will manage critical platform initiatives, and eventually, with growth, will have  the potential to manage and develop a small team of product managers. * Background in healthcare, particularly in a similar intricate platform that offers various solutions, including tele-health technology, HIPAA compliance, data security and medical knowledge * Strong technical knowledge in software architecture, APIs, cloud technologies, and workflow management systems. * Proven experience managing large-scale technology platforms, API design, and platform partner integrations. * Proficient in AI technologies to enhance platform capabilities. * An expert in agile methodologies and creating performance KPIs. * Knowledgeable in messaging and telephony systems. * Focused on data-driven decision-making, identifying root causes of technical issues. * Strong ability to balance speed and thoughtful decision-making for cost-effective solutions. * On top of market trend analysis to guide the platform and keep the team informed * An exceptional communicator, showing ability to bridge technical and non-technical stakeholders, guide conflicting conversations, towards effective decisions, while ensuring healthy debate and team collaboration * Always ensuring work results builds credibility through expertise and reliability. * Dedicated to delivering high-value platform features for end-users and stakeholders. * Bring years of demonstrated success delivering high-quality platform enhancements that drive business value.   Salary range: $140k - $155k / annual salary + bonus     -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for a Provider Onboarding Coordinator to join our team remotely. We’re growing rapidly, in this role you’ll play a behind-the-scenes but critical role in ensuring that new 1099 healthcare providers are onboarded smoothly and efficiently. You’ll serve as the central point of coordination, tracking every step from initial tech access to final clinical sign-off, while providing guidance and support to providers throughout their journey. What You'll Do * Coordinate onboarding for 1099/W2 providers joining weekly (approx. 60 per week). * Guide providers through the full onboarding process—step-by-step—ensuring nothing falls through the cracks. * Communicate consistently with providers via email and Slack to support, remind, and reschedule as needed. * Send calendar invites (Google Calendar), manage onboarding schedules, and coordinate with internal teams to ensure timely system access. * Submit IT tickets for provider access (Okta, email accounts, internal platforms). * Follow up with providers on outstanding items (e.g., clinical sign-off sheets), and maintain consistent documentation of progress. * Troubleshoot IT-related issues as they arise and coordinate with internal tech teams to resolve quickly. * Stay agile to changing systems and onboarding processes, adjusting communication and workflows accordingly. * Track onboarding progress using tools like Google Sheets, Planbase (scheduler), and ZohoDesk (support ticketing). * Other duties as assigned Who You Are * 1+ year of professional experience in coordination, support, onboarding, or admin roles. * Strong organizational and time management skills—you can juggle 60+ moving parts without losing track. * Self-starter who takes initiative and doesn’t wait to be told what to do. * Strong written communication; able to follow up, nudge, and escalate when needed—with kindness and clarity. * Comfortable navigating and troubleshooting basic tech platforms and systems. * Able to adapt quickly to changes in process or technology (e.g., Okta rollout). * Confident and proactive—you’ll chase down answers, drive timelines, and keep the process moving. * Experience with Slack, Google Suite, Planbase (or similar scheduling tools), and ZohoDesk is a strong plus. Remote Salary Range $45,000—$55,000 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for a Recruiter to join our team at HQ in Des Moines, IA. In this role, you will be responsible for managing the end-to-end recruitment process, from attracting top talent to scheduling interviews and, managing candidate logistics, maintaining communication with candidates, and providing administrative support to hiring managers. You will collaborate closely with hiring managers across departments to understand hiring needs, develop effective recruitment strategies, and ensure a smooth and efficient recruitment process. The ideal candidate will have strong communication skills, an ability to assess candidate fit, and a passion for building strong teams. What You'll Do * Support internal recruiting and recruiting coordinating efforts for the organization. * Conduct proactive outreach to passive candidates and build a pipeline of potential talent for future hiring needs. * Serve as the primary point of contact between candidates and hiring teams, ensuring timely communication throughout the interview process. * Maintain a positive candidate experience by providing clear, timely communication, and ensuring candidates feel valued throughout the recruitment process. * Collaborate with hiring managers to draft job descriptions. * Balance inbound applicants & outbound hunting for internal candidates. * Conduct initial round one interviews and coordinate hand-offs / next steps with managers. * Assist with day to day TA operations and coordination. * Other duties as assigned Who You Are * Bachelor’s degree in Human Resources, Business Administration, or a related field (or equivalent experience) * 2- 4+ years of recruiting experience, in a fast paced environment * Familiarity with using applicant tracking systems (ATS), ideally Greenhouse and other recruitment tools (LinkedIn Recruiter) * Experience building out TA operations processes is a plus. * Well organized with strong attention-to-detail. * Self-starter and problem solver under pressure. * Multi-tasker who manages, prioritizes, and executes against tight deadlines. * Positive, "can do" attitude with a willingness to pitch in across the organization.   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for a Regulatory Counsel (Telehealth) to join our team remotely or at HQ in Des Moines, IA. In this role, you will have the opportunity to provide teams from across the company with actionable legal advice on various healthcare and pharmacy laws, rules, and regulations impacting the products and services offered through OpenLoop Health. You will get to work on interesting and novel issues that arise from the intersection of healthcare, technology, and e-commerce. What You'll Do * Support multiple teams throughout the organization, including the care operations, medical affairs, and product engineering teams, focusing on the laws, rules, and regulations impacting all aspects of care delivery via telehealth * Advise cross-functional teams across the business on a broad variety of healthcare regulatory issues and considerations related to legal risks, focusing on the intricacies related to facilitating treatment through telehealth, including support of the growth and product counsel team on regulatory aspects of new product launches * Identify issues that may touch upon privacy, product, employment, litigation, and pharmacy issues * Stay up-to-date on relevant state and federal pharmacy and telehealth laws * Other duties as assigned Who You Are * Juris Doctor from an ABA-accredited law school and current active license to practice law in at least one US jurisdiction * 3-7 years of healthcare regulatory experience * Extensive experience with healthcare laws and regulations, particularly in the areas of telehealth compliance/operations and digital health * Familiarity and experience interpreting and advising on state and federal laws, rules, and regulations applicable to facilitating care delivery services and operations, including knowledge related to telehealth technologies (i.e., modality), corporate practice of medicine (CPOM), state-by-state professional practice standards, credentialing, provider compensation, managing board complaints, and more * Ability to provide support to the customer experience team to ensure aspects of customer interactions are consistent with health care regulatory laws * Strong record of providing creative, solution-focused advice * Team-oriented mindset and positive attitude * Ability to adapt quickly in a dynamic, fast-paced environment * Strong time management, project prioritization, and management skills * Experience interacting with licensing/regulatory authorities such as Boards of Medicine or Boards of Nursing is a plus Remote Salary Range $125,000—$147,000 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for a Senior Accountant to join our team remotely or based out of HQ in Des Moines, IA. In this position, you will work closely with the Controller and other members of the Accounting team in all aspects of finance and accounting functions. This is a fast paced, dynamic, and fun environment.  What You'll Do * Perform day to day accounting duties in AP, AR, cash management, payroll, FA, the GL and other duties as assigned * Assist with monthly close process by posting monthly journal entries, performing account reconciliations and ad-hoc financial analysis * Interface with external accountants during audits * Assist in maintaining regular contact and building solid working relationships with various groups to ensure a high level of customer service and work product * Assist on projects and ad hoc assignments as needed * Other duties as assigned Who You Are * Bachelor’s Degree in Accounting, Finance or related field * 4-6 years of progressive accounting/finance experience; ideally a public accounting/private industry mix * CPA certification or CPA eligible. * Excellent knowledge of GAAP * Advanced Microsoft Excel skills (v-lookup, pivot tables, etc.) * Must be trustworthy and confidential * Must have excellent communication skills and ability to present to senior management * Precision/detail oriented with strong analytical skills * Proven ability to identify and drive process/system improvements * Positive, energetic, optimistic attitude with a willingness to roll up your sleeves Remote Salary Range $70,000—$80,000 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for a Senior Analyst, FP&A to join our team remotely or at HQ in Des Moines, IA. You will play a critical role in financial planning, analysis, and decision support. In this role, you will be responsible for creating financial models, analyzing financial performance, and providing insights to guide business strategies and decision-making processes. The ideal candidate will have strong analytical skills, attention to detail, and the ability to communicate financial information effectively to stakeholders. What You'll Do * Develop and maintain financial models to support forecasting, budgeting, and long-term planning. * Prepare monthly, quarterly, and annual financial reports, including variance analysis and commentary on financial performance. * Analyze financial statements, trends, and key performance indicators (KPIs) to provide actionable insights for management. * Assist in the development of annual budgets and periodic forecasts, working closely with various departments to gather input and ensure accuracy. * Monitor actual performance against budgets and forecasts, identifying variances and providing recommendations for corrective actions. * Support strategic planning initiatives by analyzing financial data and trends to assist in the development of business strategies. Conduct scenario analyses and financial simulations to evaluate potential business opportunities and risks. * Work with cross-functional teams to gather financial information, understand business drivers, and support decision-making processes. * Prepare presentations and reports for senior management and Board, highlighting key financial metrics and strategic recommendations. * Identify opportunities for improving financial processes and systems to enhance efficiency and accuracy. * Assist in the implementation of new financial tools and technologies. * Provide financial analysis and support for special projects and initiatives as required by the finance team or senior management. * Other duties as assigned Who You Are * Bachelor's Degree in Finance, Accounting, or related field * 4-6 years of experience in a financial planning, analysis, or a related financial role. * Experience working within FP&A for a fast growing start-up is a must.  * Experience within Private Equity or Investment Banking is a plus.  * Experience with financial modeling, budgeting, and forecasting. * Strong analytical and problem-solving skills, with the ability to interpret complex financial data and provide actionable insights. * Proficiency in Microsoft Excel, financial modeling, and data analysis. * Experience with financial software or ERP systems is a plus. * Excellent communication skills, with the ability to present financial information clearly and effectively to both financial and non-financial stakeholders. * Attention to detail and the ability to work independently as well as part of a team. Remote Salary Range $72,000—$85,000 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

OpenLoop is looking for a Vendor Manager to join our team onsite in Laguna, Philippines. As the Vendor Manager, you will ensure smooth daily operations of the call center by enforcing company policies, monitoring agent performance, and maintaining compliance with operational standards. Acting as the primary on-site enforcer, the Vendor Manager addresses non-compliance, resolves conflicts, and ensures adherence to schedules, performance metrics, and workplace protocols. They are also responsible for reporting all issues and non-compliance incidents promptly to headquarters to ensure transparency and timely corrective action. This role is crucial for maintaining discipline, meeting client expectations, and supporting a productive work environment. Additionally, the Vendor Manager may handle ad hoc tasks and other duties as assigned to support site operations and organizational objectives.   * Strictly enforce all operational policies and procedures to ensure that agents comply with the organization’s standards. * Monitor agent and team behavior, attendance, and performance to ensure compliance with KPIs, SLAs, and company protocols. * Enforce quality standards by overseeing call monitoring, quality checks, and performance reviews. * Ensure agents meet or exceed client expectations in terms of customer satisfaction, adherence to scripts, and call handling procedures. * Work closely with the quality team to identify performance gaps and implement corrective measures. * Ensure agents are adhering to the schedule and that attendance is monitored strictly. * Enforce adherence to break times, shift changes, and punctuality. Investigate and address any attendance-related issues, including absenteeism or tardiness, and enforce penalties when necessary. * Monitor and enforce adherence to company policies regarding conduct, dress code, workplace behavior, and client interactions. * Address violations swiftly, ensuring all agents understand the consequences of non-compliance. * Act as the first line of defense in managing agent grievances, interpersonal conflicts, or misconduct. * Provide immediate resolution, ensuring that conflicts do not affect team performance. Take disciplinary actions when required and document all incidents thoroughly. * Enforce continuous learning and skill improvement by ensuring that all agents complete required training and retraining. * Ensure that agents are equipped with the tools and knowledge to meet operational and performance targets. * Prepare and submit daily, weekly, and monthly performance reports to upper management (headquarters), highlighting any non-compliance or issues encountered. * Document and escalate persistent performance problems or repeated policy violations. Recommend corrective actions for ongoing improvement. * Ensure that agents meet client-specific standards and deliverables. Regularly audit agent and team performance against client SLAs and KPIs. * Implement corrective actions for teams or individuals who fail to meet agreed-upon targets.   * University level or degree in Business Administration, Management, or a related field. Additional certifications or training in operations management, performance management, or conflict resolution is a plus.At least 3 years of experience in a call center environment, with at least 2 years in a supervisory or enforcement role. * Strong experience in managing agent and team performance, ensuring compliance, and applying corrective actions. * Excellent communication skills (verbal and written) in English and Filipino. * Ability to enforce rules and discipline while maintaining a productive and respectful work environment. * Strong understanding of BPO operations, KPIs, SLAs, and performance metrics. * Proficiency in call monitoring, quality assessment tools, and reporting systems. * Assertive leadership style with the ability to take immediate action when necessary. * Excellent conflict resolution and disciplinary skills. * Detail-oriented with a focus on compliance and operational standards. * Strong sense of accountability and responsibility. * Excellent time management and multitasking abilities. * Strong decision-making skills, especially under pressure.   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.