The future of healthcare works at OpenLoop.

About the Role OpenLoop is looking for an Account Executive to join our team at HQ in Des Moines, IA. In this role, you will be responsible for helping grow our customer base and drive revenue. You’ll play a key role in identifying prospects, managing the sales pipeline, and closing deals. This role requires strong communication skills, a knack for building relationships, and a hunger to exceed targets. What You'll Do * Prospecting and generating new leads through research, networking, and outreach efforts. * Managing a sales pipeline to meet or exceed monthly and quarterly sales targets. * Conducting product demonstrations and presenting tailored telehealth solutions to prospective clients. * Collaborating with potential clients to understand their unique needs and develop customized proposals. * Negotiating contracts and closing deals to secure new business. * Building and maintaining strong relationships with key decision-makers. * Staying informed about telehealth industry trends, competitor activities, and market dynamics. * Partnering with internal teams (like marketing, customer success, and product) to deliver an exceptional client experience. * Other duties as assigned Who You Are * Bachelor’s degree or relevant experience in sales, marketing, or business. * 2+ years of B2B sales experience ideally in telehealth, SaaS, or healthcare technology. * Proven track record of meeting or exceeding sales quotas. * Exceptional communication, negotiation, and relationship-building skills. * Previous experience working in a startup is strongly preferred. * Familiarity with telehealth trends and regulations. * Experience using CRM platforms like HubSpot. Remote Salary Range $60,000—$70,000 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is seeking a driven and results-oriented Account Executive to join our growing team at our Des Moines, IA based HQ. In this role, you’ll be instrumental in expanding our client base and accelerating revenue growth by delivering best-in-class telehealth solutions, with a focus on Remote Patient Monitoring (RPM) and Chronic Care Management (CCM) services. You'll manage the entire sales cycle—from identifying and qualifying leads to closing deals—while building long-term relationships with healthcare providers, health systems, and digital health companies. What You'll Do * Proactively prospect and generate new business opportunities through research, networking, and outbound outreach. * Manage and advance a robust sales pipeline to consistently meet or exceed monthly and quarterly revenue goals. * Conduct consultative product demos tailored to client needs, particularly around RPM and CCM offerings. * Develop and deliver customized proposals that address the clinical and business needs of healthcare organizations. * Negotiate pricing and contract terms with prospective clients to close deals efficiently and profitably. * Maintain strong relationships with key decision-makers in healthcare organizations and digital health startups. * Stay current with telehealth, RPM, and CCM industry trends, market developments, and regulatory changes. * Collaborate closely with internal teams—including marketing, customer success, and product—to ensure seamless client onboarding and long-term satisfaction. * Contribute to continuous improvement by sharing feedback and insights from the field with the broader team. * Other duties as assigned. Who You Are * Bachelor’s degree or equivalent experience in business, sales, marketing, or healthcare administration. * 2+ years of B2B sales experience, with a strong preference for experience in telehealth, healthcare technology, RPM, or CCM solutions. * Demonstrated success in a quota-carrying sales role, with a consistent record of exceeding targets. * Strong understanding of the U.S. healthcare system, value-based care models, and chronic disease management. * Excellent communication, presentation, and relationship-building skills. * Experience working in a high-growth startup environment is highly desirable. * Proficiency with CRM tools such as HubSpot (or similar platforms). * Self-starter with a proactive, results-driven mindset and the ability to thrive in a fast-paced environment. Remote Salary Range $60,000—$70,000 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is seeking a driven and results-oriented Account Executive to join our growing team. In this role, you’ll be instrumental in expanding our client base and accelerating revenue growth by delivering best-in-class telehealth solutions, with a focus on Revenue Cycle Management (RCM) services. You'll manage the entire sales cycle—from identifying and qualifying leads to closing deals—while building long-term relationships with healthcare providers, health systems, and digital health companies. What You'll Do * Proactively prospect and generate new business opportunities through research, networking, and outbound outreach. * Manage and advance a robust sales pipeline to consistently meet or exceed monthly and quarterly revenue goals. * Conduct consultative product demos tailored to client needs, particularly around RCM offerings. * Develop and deliver customized proposals that address the clinical and business needs of healthcare organizations. * Negotiate pricing and contract terms with prospective clients to close deals efficiently and profitably. * Maintain strong relationships with key decision-makers in healthcare organizations and digital health startups. * Stay current with telehealth, RCM industry trends, market developments, and regulatory changes. * Collaborate closely with internal teams—including marketing, customer success, and product—to ensure seamless client onboarding and long-term satisfaction. * Contribute to continuous improvement by sharing feedback and insights from the field with the broader team. Who You Are * Bachelor’s degree or equivalent experience in business, sales, marketing, or healthcare administration. * 2+ years of B2B sales experience, with a strong preference for experience in RCM, telehealth, and healthcare technology solutions. * Demonstrated success in a quota-carrying sales role, with a consistent record of exceeding targets. * Strong understanding of the U.S. healthcare system, value-based care models, and chronic disease management. * Excellent communication, presentation, and relationship-building skills. * Experience working in a high-growth startup environment is highly desirable. * Proficiency with CRM tools such as HubSpot (or similar platforms). * Self-starter with a proactive, results-driven mindset and the ability to thrive in a fast-paced environment. Remote Salary Range $60,000—$70,000 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for a Call Center Operations Manager to join our team remotely or at HQ in Des Moines, IA. In this role, you will be responsible for improving the quality, efficiency, and scalability of our support operations. You’ll oversee the daily performance of our call center and use real-time insights, systems expertise, and strong cross-functional collaboration to ensure we’re delivering exceptional service to every patient. What You'll Do * Oversee day-to-day operations of the Patient Support call center, ensuring consistent service delivery and adherence to performance targets and SLAs. * Act as the internal subject matter expert for Amazon Connect, including managing call routing logic, IVR configuration, queue setup, and real-time reporting. * Monitor and analyze key performance indicators (KPIs) such as average handle time, abandonment rate, queue times, and agent occupancy to identify areas for improvement. * Analyze provider utilization patterns and support request trends to identify training gaps and system inefficiencies. * Develop strategic initiatives to improve provider adoption of digital tools and platform features. * Create provider feedback loops and implement systematic collection of provider experience data. * Design escalation protocols and provider support workflows that balance clinical urgency with operational efficiency. * Partner with clinical leadership to align support operations with care delivery goals. * Lead vendor relationship management with telehealth providers, negotiating SLAs and platform enhancements. * Design and implement platform configuration changes to improve patient experience and reduce support burden. * Create executive dashboards and reporting on telehealth platform ROI and performance trends. * Drive continuous improvement initiatives across the call center to improve patient experience, reduce wait times, and scale support operations. * Other duties as assigned. Who You Are * Bachelor’s degree in Business, Communications, or related field preferred. * 2+ years of experience in call center operations management, preferably in a healthcare or patient-facing environment. * Hands-on experience with Amazon Connect or similar cloud-based contact center platforms is highly preferred. * Proven ability to build, analyze, and present dashboards and performance reports using tools such as Excel, Tableau, or similar. * Strong problem-solving and analytical skills, with the ability to make data-driven decisions in a fast-paced environment. * Excellent communication and collaboration skills; able to work effectively across technical, operational, and leadership teams. * Experience managing performance against SLAs and optimizing support operations for scalability and efficiency. Remote Salary Range $70,000—$80,000 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

ABOUT THE ROLE OpenLoop is looking for a strategic and hands-on Director of Engineering to join our team in our Nashville, TN office*.  In this role, you will be responsible for driving the development of our technology roadmap, lead high-performing engineering teams, and integrating advanced and scalable solutions into our digital health platform. * This is a full time position, scheduled to work onsite, Monday thru Friday, at our Nashville, TN office.  WHAT YOU’LL DO: * Provide strategic leadership and technical oversight across engineering functions (platform, infrastructure, product development & DevOps). * Drive the development and implementation of scalable, secure, and compliant healthcare software solutions. * Partner cross-functionally with Product, Design, Clinical, and Data teams to define and execute the technical vision. * Partner with our teams to build and scale AI-driven features that enhance clinical workflows, patient engagement, and operational efficiency. * Foster a culture of innovation, ownership, and continuous improvement. * Lead hiring, mentoring, and development of engineering talent, promoting diversity and inclusion. * Ensure adherence to security, privacy, and healthcare compliance standards (HIPAA, SOC 2, etc.). * Manage vendor relationships and evaluate build vs. buy decisions for critical technologies. * Other duties as assigned WHO YOU ARE: * Bachelor’s or Master’s degree in Computer Science, Engineering, or related field. * 8-10+ years of software engineering experience, with 5+ in engineering leadership roles. * Proven success leading and scaling engineering teams in high-growth startups or tech-forward healthcare environments. * Experience implementing AI/ML solutions, especially in healthcare or enterprise software. * Deep understanding of cloud-based architecture (e.g., AWS, GCP), modern frameworks, and API design. * Experience with distributed systems, serverless technologies, and event-driven architectures. * Experience with healthcare interoperability standards (e.g., HL7, FHIR) is a plus. * Strong communication skills with the ability to translate technical strategy into business outcomes. * Passionate about improving healthcare delivery through technology.   Remote Salary Range $172,000—$200,000 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for a Director Revenue Operations to join our team remotely or at HQ in Des Moines, IA. In this role, you will be responsible for driving operational excellence across our marketing, sales, and customer success teams. This key leadership role will focus on optimizing marketing lead flow, demand generation processes, Ideal Customer Profile (ICP) mapping, and leveraging data-driven insights to ensure scalable growth. Additionally, you will manage the deal desk and quote approval processes, while serving as the Chief of Staff to the CCO, supporting strategic initiatives and ensuring alignment across revenue-generating functions. What You'll Do * Optimize lead handoff processes; collaborate on ICP-focused campaigns; analyze and improve program performance. * Develop and refine ICPs to guide targeting, segmentation, and resource allocation across teams. * Build analytics frameworks; deliver actionable insights on pipeline and retention; ensure data quality and accessibility. * Design scalable sales processes and methodologies; improve pipeline management and forecasting in partnership with sales leadership. * Equip revenue teams with tools, content, and training; lead onboarding and enablement in collaboration with L&D. * Manage quote-to-cash process; approve pricing and terms; ensure compliance and streamline approvals. * Improve workflows across RevOps; drive cross-functional alignment and automation using CRM tools. * Support CCO with strategic planning, project execution, and executive-level reporting and communications. * Other duties as assigned Who You Are * 8+ years in RevOps, Sales Ops, or Marketing Ops in high-growth B2B (SaaS/Tech preferred) * Deep expertise in sales process design, enablement, and deal desk operations * Skilled in driving lead flow, demand generation, and ICP development * Strong data-driven decision-making and process optimization abilities * Proficient in Salesforce, HubSpot, Zoho, and marketing automation tools * Experience optimizing CRM workflows, lead scoring, and quote-to-cash * Proven cross-functional leadership and project execution * Analytical mindset with strong communication and executive-facing skills * Prior Chief of Staff or executive advisory experience preferred Remote Salary Range $150,000—$175,000 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for a Human Resources Business Partner to join our team at our HQ in Des Moines, IA. In this role, you’ll serve as a strategic advisor and hands-on resource to leaders and employees across the business. You’ll partner closely with leadership to support people initiatives, workforce planning, organizational development, performance management, and culture-building. What You'll Do * Act as the primary HR contact for international teams and support generalist functions such as employee relations, benefits, recruiting, onboarding, and culture initiatives. * Lead and support special HR projects, business restructures, and workforce planning. * Partner with leadership to provide HR guidance, performance management support, and policy interpretation. * Analyze HR data to develop solutions and improve employee engagement, morale, and retention. * Manage complex employee relations issues and ensure legal compliance through thorough investigations and collaboration with HR leadership. * Support training, coaching, and development initiatives, including monitoring program success. * Develop and implement contract terms for hires, promotions, and employee changes. * Provides day-to-day performance management guidance to managers (e.g., coaching, counseling, career development, disciplinary actions). * Executes tasks and guidance related to business unit restructures, workforce planning and succession planning. * Other duties as assigned. Who You Are * Bachelor’s degree in Business, Human Resources, or related field preferred.  * 3-5 years of experience HR. Exposure working with international teams is preferred. * HR certification preferred (SHRM or HRCI). * Solid understanding of HR disciplines, employment law, and employee relations. * Experience in healthcare or startups is a plus. * Strong communicator, project manager, and problem solver. * Comfortable working with all levels of stakeholders. * Tech-savvy and quick to learn new tools (e.g., Slack, Google Suite, HRIS, Apple Computers). * Passion for people, culture, and driving results in a high-growth environment.   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for a Licensing Specialist to join our team remotely or at HQ in Des Moines, IA. In this role, you will be responsible for managing provider licensing from application through renewal. You’ll work closely with providers, internal teams, and state boards to ensure timely, compliant licensure. What You'll Do * Apply for provider licenses in collaboration with the provider. * Monitor submitted license applications to determine status weekly. * Ensure all license applications are full and complete to streamline processing time. * Verify providers’ requirements for approval to work in specific states. * Apply for and verify facility licensure. * Review licensing reports for new hires, identify continuing education, and additional license needs. * Resolve license deficiencies and related issues within state board requirements. * Track and monitor license expirations and renewals for providers. * Communicate with state licensing boards as necessary. * Assist in the support of compliance and licensing initiatives. * Communicate requirements with internal teams and follow-up when necessary. * Speak to providers via phone calls using appropriate telephone etiquette. * Email providers using professional email etiquette. * Effective data entry. * Other duties as assigned Who You Are * 1-3 years of successful work experience in a medical licensing role. * High attention to detail, follow-up and organizational skills. * Proven ability to multi-task, prioritize and meet required deadlines. * Strong aptitude for learning systems and understanding processes quickly. * Maintains strict confidentiality of all provider files. * Intermediate skills in GSuite. * Telehealth experience is a plus! * IMLCC experience is a plus. Remote Salary Range $50,000—$60,000 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for a Manager, Launch Support to join our team remotely or at HQ in Des Moines, IA. In this role, you will be responsible for the critical post-implementation, pre-launch phase of all new client engagements. This role oversees the planning, execution, and continuous improvement of launch operations to ensure every client program is configured accurately, handed off smoothly, and activated on time. You will also lead the launch of complex, cross-functional initiatives — including alternative therapies and specialty programs — requiring deep collaboration with technical, operational, and client-facing teams. This is a high-impact role that requires both strategic leadership and operational execution. What You'll Do * Lead and develop a team of Launch Support Managers responsible for client program readiness and launch execution. * Oversee the full lifecycle of the launch phase from implementation handoff through client go-live, ensuring quality and efficiency across all engagements. * Audit and approve platform configurations, workflows, and integrations to ensure launch-readiness and mitigate risk. * Own cross-functional coordination across Sales, Clinical Operations, Patient Support, Technical, Compliance, and Customer Success teams to manage timelines and deliver successful client launches. * Drive special initiatives, such as alternative therapies and specialty launches, by partnering with product and implementation teams to support scalable, client-ready workflows. * Establish and improve launch processes, identify operational gaps, and implement system-level solutions to drive consistency and efficiency. * Develop and maintain team documentation, playbooks, and internal tooling to support scalable launch operations and knowledge sharing. * Serve as the escalation point for issues during the pre-launch phase, ensuring resolution and alignment with internal teams and client expectations. * Contribute to strategic planning around launch capacity, resource needs, and cross-functional alignment to support business growth. * Mentor and coach team members, fostering a culture of accountability, ownership, and continuous improvement. * Other duties as assigned. Who You Are * Bachelor’s degree in Business, Healthcare Administration, Information Systems, or a related field. * 5+ years of experience in project management, implementation, or operational leadership, with at least 1–2 years in a people management or team lead role. * Proven ability to lead cross-functional projects and teams in complex, fast-paced environments. * Strong understanding of platform configuration, integration workflows, QA, and operational readiness. * Experience launching new programs or products in healthcare, SaaS, or health tech strongly preferred. * Excellent communication skills with the ability to engage effectively across both technical and non-technical stakeholders. * Detail-oriented with a systems-thinking mindset and strong process improvement capabilities. * Familiarity with tools like Jira, Asana, Salesforce, and documentation platforms (e.g., Confluence, Notion). Remote Salary Range $110,000—$120,000 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for a Part-Time Office Administrative Assistant to join our team at HQ in Des Moines, IA. In this role, you will be responsible for providing essential support to ensure the smooth and efficient operation of daily office and administrative functions. You’ll play a key role in supporting internal teams, organizing schedules, and maintaining excellent communication across the organization. This role is anticipated to work approximately 20 hours per week. Intended schedule: Monday to Friday 10AM to 2PM with some variability due to special projects or events.  What You'll Do * Manage calendars, schedule meetings, and coordinate travel logistics for team members. * Prepare and format documents, reports, and presentations with a high degree of accuracy. * Greet guests and serve as the main point of contact for office-related inquiries and assist with in-office event coordination. * Maintain office organization, including supply inventory, mail distribution, snack and vendor coordination. * Assist in special projects related to the office or administrative needs of the CEO. * Support facilities needs including office access management, maintenance requests, safety procedures, and office layout planning. * Assist with event planning, meeting coordination, and team communications. * Other duties as assigned. Who You Are * 2+ years of experience in an administrative support role (preferred but not required). * Highly organized and detail-oriented, with strong time management skills. * Proactive and resourceful with the ability to anticipate needs and solve problems. * Clear and professional communicator, both written and verbal. * Comfortable working independently and collaborating in a fast-paced team environment. * Proficient in Microsoft Office Suite, Google Workspace, and Zoom or similar platforms. * Demonstrates a high level of customer service and a strong attention to detail, ensuring both internal and external clients feel valued and well-supported. Remote Salary Range $20—$23 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for a Patient Support Manager, Call Center/Vendor Performance to join our team remotely or at HQ in Des Moines, IA. In this role, you will be responsible for ensuring vendor excellence, rolling out innovations like Amazon Connect and AI tools, and driving scalable improvements across remote teams.  We are seeking a self-starting, quick-thinking Patient Support Manager to take ownership of BPO vendor performance, remote team oversight, and process and technology enablement in a high-volume, multi-channel contact center environment. The ideal candidate brings a sharp operational mindset, thrives in fast-paced settings, and can lead with both structure and agility. What You'll Do * Oversee BPO vendors operating remote teams supporting large-scale, high-volume contact center operations.  * Ensure SLA/KPI adherence and deliver targeted, data-driven performance feedback. * Build, map, and refine operational workflows across multiple functions and systems. * Apply Lean Six Sigma and other process improvement principles to improve efficiency, strengthen documentation, and enforce governance standards. * Lead or support the implementation of contact center technologies such as Amazon Connect, AI-enhanced workflows, and automation.  * Coordinate documentation, testing, and user adoption across remote environments. * Partner with internal teams (QA, Client Success, Tech) to align vendor activities with broader business goals.  * Drive proactive communication, mutual accountability, and seamless handoffs. * Own reporting dashboards and business review content.  * Lead cross-functional collaboration for the execution of Call Center/Vendor initiatives * Translate performance data into actionable insights and continuous improvement strategies. * Other duties as assigned. Who You Are * Bachelor’s degree required; MBA or advanced degree a plus. * 4+ years in operations or vendor management within remote, high-volume call center environments. * Demonstrated ability to lead remotely, influence vendor leadership, and drive operational accountability from afar. * Experienced in process mapping, SOP design, and operational audits. * Certified or trained in Lean Six Sigma, TQM, Agile or relevant process improvement methodologies. * Hands-on experience with Amazon Connect, AI tools, and other contact center technologies. * Highly organized, results-oriented, and capable of executing autonomously. * Healthcare, tech-enabled services, or regulated industry background is a plus. Remote Salary Range $60,000—$75,000 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for a Payroll Analyst to join our team in a hybrid model at our HQ in Des Moines, IA. In this role, you will be responsible for managing and processing payroll across multiple EINs and states, ensuring compliance with all payroll tax regulations, and delivering a high-quality experience for both employees and contractors. This role requires strong attention to detail, a solid understanding of payroll operations, and a collaborative mindset. What You'll Do * Process end-to-end payroll for W-2 employees and 1099 contractors across multiple states and EINs. * Ensure accurate payroll tax filings and payments at the federal, state, and local levels. * Respond to and resolve tax agency notices; support audits as needed. * Reconcile payroll data, identify discrepancies, and take corrective action. * Collaborate with People and Finance teams to maintain data accuracy and improve processes. * Provide timely, professional support to employees regarding payroll inquiries. * Other duties as assigned. Who You Are * 3–5 years of experience in payroll processing and complex payroll tax compliance/registration required. * Experience with multi-state and multi-EIN payroll operations highly preferred. * Strong understanding of payroll tax regulations and reporting requirements required. * Detail-oriented, analytical, and proactive problem solver. * High level of confidentiality and professionalism in handling sensitive data. * Experience with payroll systems such as Rippling, ADP, Gusto, or similar. * Adaptable to new systems and able to troubleshoot integration issues. Remote Salary Range $65,000—$76,000 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for a People Operations Partner to join our team in a hybrid model at our HQ in Des Moines, IA. In this role, you’ll collaborate closely with our strategic people partners to work on contracts, ensure compliance with employment regulations, and support employees throughout the lifecycle. You’ll help drive operational excellence while ensuring a positive and informed employee experience. What You'll Do * Collaborate with the Strategic People Partners on contracts, compliance, and general People Operations initiatives. * Process payroll for contractors and W2 employees accurately and on time. * Partner with cross-functional teams and to ensure compliance with employment laws, internal policies, and best practices. * Act as a trusted resource for employees, addressing concerns, providing support and facilitating programs that drive morale and retention. * Support the People Operations Coordinator in maintaining up-to-date employee records and changes. * Support internal processes related to onboarding, off-boarding, and employee lifecycle events. * Assist with audits, reporting, and other compliance-related initiatives. * Help drive process improvements and contribute to People Ops projects that enhance the employee experience. * Other duties as assigned. Who You Are * Bachelor’s degree in Human Resources, Business Administration, or related field (or equivalent experience). * 5+ years of experience in HR or People Operations roles. * 2-3 years of experience running payroll is highly preferred.  * Strong understanding of compliance requirements. * Exceptional communication, problem-solving, and organizational skills. * Proficiency in HRIS systems and MS Office/Google Workspace. * A proactive, solution-oriented mindset with a passion for creating exceptional employee experiences.   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for a Performance & Data Manager- Medical Assistant Operations, to join our team remotely or at HQ in Des Moines, IA.  In this role, you will be responsible for overseeing performance monitoring, analysis, and reporting for our Certified Medical Assistant (CMA) team. This role is critical to driving operational efficiency, supporting staff development, and improving overall service quality. By introducing structured performance oversight and data-driven decision-making, this position will play a key role in elevating the effectiveness of both the Certified Medical Assistant team and the broader organization. What You'll Do * Monitor and evaluate daily CMA performance metrics, identifying trends, anomalies, and improvement opportunities. * Collaborate closely with CMA supervisors, trainers, and leadership to recommend and implement data-driven performance enhancement strategies. * Lead root cause analyses of recurring performance or process challenges, proposing practical solutions to address underlying issues. * Develop and maintain clear, accurate, and consistent performance reporting tools and dashboards. * Ensure the integrity and accuracy of all performance data used in reporting and decision-making. * Present actionable insights to leadership and stakeholders in a clear, concise, and visually compelling format. * Support ongoing efforts to optimize CMA workflows and align operational outcomes with business goals. * Contribute to the continuous improvement of staff development processes through targeted performance insights. * Other duties as assigned. Who You Are * 3+ years of experience in healthcare operations, performance management, or data analytics. * Familiarity with CMA roles and workflows in clinical or managed care settings preferred. * Strong proficiency in Excel and reporting/visualization tools (e.g., Tableau, Power BI, or similar). * Proven ability to analyze large data sets, identify performance drivers, and make actionable recommendations. * Excellent communication and presentation skills; able to translate complex data into clear, business-relevant insights. * Highly organized and detail-oriented, with a proactive approach to problem-solving. * Comfortable working in a fast-paced, metric-driven environment with multiple stakeholders. Remote Salary Range $59,000—$69,000 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for a Recruiter to join our team at HQ in Des Moines, IA. In this role, you will be responsible for managing the end-to-end recruitment process, from attracting top talent to scheduling interviews and, managing candidate logistics, maintaining communication with candidates, and providing administrative support to hiring managers. You will collaborate closely with hiring managers across departments to understand hiring needs, develop effective recruitment strategies, and ensure a smooth and efficient recruitment process. The ideal candidate will have strong communication skills, an ability to assess candidate fit, and a passion for building strong teams. What You'll Do * Support internal recruiting and recruiting coordinating efforts for the organization. * Conduct proactive outreach to passive candidates and build a pipeline of potential talent for future hiring needs. * Serve as the primary point of contact between candidates and hiring teams, ensuring timely communication throughout the interview process. * Maintain a positive candidate experience by providing clear, timely communication, and ensuring candidates feel valued throughout the recruitment process. * Collaborate with hiring managers to draft job descriptions. * Balance inbound applicants & outbound hunting for internal candidates. * Conduct initial round one interviews and coordinate hand-offs / next steps with managers. * Assist with day to day TA operations and coordination. * Other duties as assigned Who You Are * Bachelor’s degree in Human Resources, Business Administration, or a related field (or equivalent experience) * 2- 4+ years of recruiting experience, in a fast paced environment * Familiarity with using applicant tracking systems (ATS), ideally Greenhouse and other recruitment tools (LinkedIn Recruiter) * Experience building out TA operations processes is a plus. * Well organized with strong attention-to-detail. * Self-starter and problem solver under pressure. * Multi-tasker who manages, prioritizes, and executes against tight deadlines. * Positive, "can do" attitude with a willingness to pitch in across the organization.   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for a Senior Analyst, FP&A to join our team remotely or at HQ in Des Moines, IA. You will play a critical role in financial planning, analysis, and decision support. In this role, you will be responsible for creating financial models, analyzing financial performance, and providing insights to guide business strategies and decision-making processes. The ideal candidate will have strong analytical skills, attention to detail, and the ability to communicate financial information effectively to stakeholders. What You'll Do * Develop and maintain financial models to support forecasting, budgeting, and long-term planning. * Prepare monthly, quarterly, and annual financial reports, including variance analysis and commentary on financial performance. * Analyze financial statements, trends, and key performance indicators (KPIs) to provide actionable insights for management. * Assist in the development of annual budgets and periodic forecasts, working closely with various departments to gather input and ensure accuracy. * Monitor actual performance against budgets and forecasts, identifying variances and providing recommendations for corrective actions. * Support strategic planning initiatives by analyzing financial data and trends to assist in the development of business strategies. Conduct scenario analyses and financial simulations to evaluate potential business opportunities and risks. * Work with cross-functional teams to gather financial information, understand business drivers, and support decision-making processes. * Prepare presentations and reports for senior management and Board, highlighting key financial metrics and strategic recommendations. * Identify opportunities for improving financial processes and systems to enhance efficiency and accuracy. * Assist in the implementation of new financial tools and technologies. * Provide financial analysis and support for special projects and initiatives as required by the finance team or senior management. * Other duties as assigned Who You Are * Bachelor's Degree in Finance, Accounting, or related field * 4-6 years of experience in a financial planning, analysis, or a related financial role. * Experience working within FP&A for a fast growing start-up is a must.  * Experience within Private Equity or Investment Banking is a plus.  * Experience with financial modeling, budgeting, and forecasting. * Strong analytical and problem-solving skills, with the ability to interpret complex financial data and provide actionable insights. * Proficiency in Microsoft Excel, financial modeling, and data analysis. * Experience with financial software or ERP systems is a plus. * Excellent communication skills, with the ability to present financial information clearly and effectively to both financial and non-financial stakeholders. * Attention to detail and the ability to work independently as well as part of a team. Remote Salary Range $83,000—$96,000 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for a SMB Inside Sales Director to join our team at HQ in Des Moines, IA or remotely in the Midwest. In this role, you will be responsible for spearheading and leading our global inside sales organization, with a strong emphasis on the SMB healthcare segment. This leader will build, manage, and optimize a high-velocity inside sales motion targeting independent providers and group practices across primary care, dental, and chiropractic verticals. You’ll oversee a team of offshore inside sales representatives, own top-of-funnel pipeline creation, and partner closely with marketing and sales to drive consistent revenue growth. What You'll Do * Begin as an individual contributor, building out pipeline and validating outbound strategies in a new market. * Establish early traction and foundational processes before hiring and scaling a high-performing inside sales team.  * Build and lead a high-performing global inside sales team, including offshore reps. * Develop and execute the outbound playbook for SMB healthcare verticals and Go To Market Strategy. * Define KPIs, coaching frameworks, and career paths for inside sales reps. * Collaborate with Sales and Marketing leadership on ICP, messaging, and lead qualification. * Own inside sales team pipeline goals; drive high-quality meeting generation. * Monitor funnel metrics (connect rates, conversion rates, meeting quality). * Implement tools, workflows, and automation to drive efficiency at scale. * Continuously optimize messaging based on market feedback from the field. * Deeply understand the buying behaviors of primary care providers, dental clinics, and chiropractors. * Guide inside sales reps to engage owners, office managers, and front-desk decision-makers with empathy and business value. * Stay current with trends in SMB healthcare delivery and reimbursement. * Other duties as assigned. Who You Are * 5–7+ years of SDR/BDR leadership experience in a high-growth B2B SaaS environment. * Proven track record managing offshore or global SDR teams. * Experience selling to or engaging with SMB healthcare providers – ideally in primary care, dental, or chiropractic settings. * Strong understanding of outbound motion (calls, email, social) and how to scale it for SMB. * Analytical mindset with experience using Salesforce, Outreach/Salesloft, Gong, etc. * Excellent communication and coaching skills. * Prior startup or early-stage experience scaling SDR functions from scratch. * Experience launching go-to-market motions in new verticals or geographies preferred. * Desired location - Des Moines, IA or Midwest Region Remote Salary Range $110,000—$130,000 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

OpenLoop is seeking a strategic powerhouse to lead our demand generation engine and fuel our next wave of growth.   As Senior Manager of Demand Generation, you'll architect and execute effective activation campaigns that drive awareness, engagement, and qualified leads for our customers.  You'll blend a variety of Account Based Marketing generation techniques, paired with creativity, and tech-savvy strategy, to reach the right audience at the right time, with the right message. This is a hands-on leadership role for someone who’s just as comfortable building strategy as they are rolling up their sleeves and working side by side with the team.  What You’ll Do: * Build and lead our new ABM growth marketing programs, including but not limited to developing comprehensive strategies, outlining specific goals, and targeting key audiences. * Create and curate personalized content, including but not limited to emails, websites, social media posts, and other materials, that resonates with the specific needs and interests of our clients  * Report out on the progress of all campaigns and associated metrics to stakeholders, documenting best practices and key learnings. * Run account based marketing campaigns across advertising, email, events, direct mail, and more.  * Partner and coordinate with our Sales team on running integrated plays.  * Build trusting relationships within target accounts, with the goal to expand business and retain our valued customers. * Be available for 10% travel * Other duties as assigned.   Who You Are * 10+ years of demand generation marketing experience (Account Based Marketing preferred). * Experience with key metrics such as CAC, LTV, payback periods and what levers drive these. * Experience with account based marketing fundamentals.  * Proven ability to work independently and be comfortable “creating the path” rather than walking it.  * Recent, hands-on experience, (within the last 3 years) executing campaigns within marketing automation and ad platforms * Minimum 3 years managing a high performing marketing team in a fast-paced environment * Strong ability to communicate clearly and concisely within the immediate team, as well as cross-functionally with different departments, and executive levels. * Fantastic organizational skills with a strong sense of urgency and accountability. * Bonus Points if you have experience in the following areas: * Experience working in a startup or fast-growing organization * Knowledge of the healthcare industry and related marketing strategies   Remote Salary Range $108,000—$126,000 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

 About The Role OpenLoop is seeking a strategic powerhouse to lead our demand generation engine and fuel our next wave of growth.   As the Sr. Manager, Demand Generation (SMB), you'll architect and execute effective activation campaigns that drive awareness, engagement, and qualified leads for our small to mid-sized customers.  You'll blend a variety of marketing generation techniques, paired with creativity, and tech-savvy strategy, to reach the right audience at the right time, with the right message. This is a hands-on leadership role for someone who’s just as comfortable building strategy as they are rolling up their sleeves and working side by side with the team.  What You’ll Do: * Build and lead our new SMB (Small & Medium sized businesses) clients through growth marketing programs.  These “brick and mortar” clients (a.k.a. physical offices ) seek exciting and competitive marketing solutions to drive growth to their doors.  * This role will lead and further mature our industry publications, such as Meta ads, Google/YouTube Ads, email marketing, and use data to drive these efforts, through conversion rate optimization, etc. * Lead lifecycle marketing for our self-serve SMB brick and mortar programs helping turn top of funnel interest into customers and customers into high revenue generation customers.  * Lead team managing “activation” efforts for our brick and mortar customers to drive patient adoption.  * Lead and build out successful pipeline generation efforts across new markets * Run account based marketing campaigns for our employer segment, running integrated campaigns across advertising, email, events, direct mail, and more. * Partner and coordinate with our Sales team on running integrated plays.  * Be available for 10% travel * Other duties as assigned. Who You Are:  * 10+ years of demand generation marketing experience (high volume B2B SMB experience highly preferred) * Experience with key metrics such as CAC, LTV, payback periods and what levers drive these. * Experience with account based marketing fundamentals.  * Proven ability to work independently and be comfortable “creating the path” rather than walking it.  * Recent, hands-on experience, (within the last 3 years) executing campaigns within marketing automation and ad platforms * Minimum 3 years managing a high performing marketing team in a fast-paced environment * Strong ability to communicate clearly and concisely within the immediate team, as well as cross-functionally with different departments, and executive levels. * Fantastic organizational skills with a strong sense of urgency and accountability. * Bonus Points if you have experience in the following areas: * Experience working in a startup or fast-growing organization * Knowledge of the healthcare industry and related marketing strategies   Remote Salary Range $108,000—$126,000 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for a Sr. Product Manager, Omnichannel Solutions (Patient & IT Applications) to join our team remotely or at HQ in Des Moines, IA.  In this role, you will be responsible for leading the strategy and execution of our communications and IT applications—core systems that power how we engage with and support patients. You will be responsible for building and modernizing the entire communications ecosystem, including voice, SMS, chat, and email channels. This role is critical to delivering a frictionless, scalable, and intelligent patient experience. You’ll work closely with IT, operations, and clinical teams to ensure we adopt and fully leverage best-in-class tools from platforms like Amazon Connect and Twilio, while integrating seamlessly with CRM systems such as Zoho. From call center modernization to intelligent outreach workflows, this is a hands-on role that blends product leadership, technical coordination, and stakeholder alignment. What You'll Do * Define and manage the product vision and roadmap for all customer-facing communications tools (voice, SMS, chat, and email).  * Ensure we are delivering scalable and intelligent solutions that meet the evolving needs of both patients and internal teams. * Create a unified strategy for how OpenLoop communicates with patients across all touch points—coordinating and documenting use cases, processes, and best practices for voice calls, SMS, emails, and chat. * Ensure all communication / messaging is consistet in tone, quality level, compliance, and positive experience. * Oversee the adoption and integration of modern communication technologies, including cloud-based platforms, AI-powered chatbots and virtual assistants, omnichannel orchestration tools, and real-time sentiment analysis solutions. * Evaluate new capabilities from Amazon and Twilio and recommend innovations that improve efficiency and patient satisfaction. * Lead the evolution of our call center operations by introducing advanced routing, IVR workflows, automation, and AI.  * Ensure the contact center scales effectively and integrates cleanly into operational and clinical workflows. * Collaborate with IT engineers, operations leads, and clinical stakeholders to implement tools and launch features.  * Translate complex requirements into technical specifications and drive execution across teams. * Ensure all communication systems integrate tightly with our CRM (Zoho) and patient-facing platforms to maintain a unified view of patient interactions. * Define and track KPIs like call volume, response times, conversion rates, and CSAT.  * Implement systems to monitor and optimize performance while maintaining HIPAA and other regulatory compliance. * Stay on top of trends in patient communication and contact center technology—bringing new ideas to the table and piloting next-gen experiences that set OpenLoop apart. * Other duties as assigned. Who You Are * Bachelor’s degree in Computer Science, Information Systems, Engineering, Business Administration, or a related field is preferred.  * 8+ years of product management experience, with at least 4 years owning communications or contact center platforms (Amazon Connect, Twilio, or similar). * Deep understanding of call center workflows, omnichannel communication strategies, and customer engagement metrics (e.g. handle time, CSAT, call containment). * Proven experience coordinating and documenting multi-channel communication systems—from system design to policy and compliance frameworks. * Demonstrated success in deploying cloud-based communication platforms, integrating AI-powered tools, and driving adoption of omnichannel engagement solutions. * Hands-on familiarity with Twilio APIs, Amazon Connect, and supporting technologies like AWS Lambda, Contact Lens, or programmable voice/chat APIs. * Experience integrating communications with CRMs such as Zoho, Salesforce, or HubSpot. * Strong project leadership, agile product management capabilities, and the ability to thrive in cross-functional environments. * Excellent communication and stakeholder management skills—you can align technical teams, operational leaders, and clinical stakeholders around a shared vision. * Experience in tele-health, HIPAA-compliant systems, or EHR/CRM integrations in healthcare settings is a plus. Remote Salary Range $134,000—$156,000 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for a Technical Accounting and Financial Reporting Manager to join our team remotely or at HQ in Des Moines, IA. In this role, you will be responsible for being the internal expert on complex and evolving accounting topics such as revenue recognition (ASC 606), lease accounting (ASC 842), stock-based compensation, business combinations (ASC 805), and others. The position will provide accounting leadership and due diligence support for mergers, acquisitions, and other strategic initiatives, ensuring proper treatment and alignment with reporting requirements. As we scale, a dedicated resource ensures our accounting policies, memos, and disclosures evolve appropriately. What You'll Do * Serve as the in-house expert on complex accounting areas, including ASC 606 (Revenue Recognition), ASC 842 (Lease Accounting), ASC 718 (Stock-Based Compensation), ASC 805 (Business Combinations), and others. * Own and maintain accounting policies, technical memos, and disclosures in alignment with current U.S. GAAP standards. * Provide technical accounting guidance and due diligence support for mergers, acquisitions, and other strategic initiatives. * Lead research and implementation of new accounting standards as applicable. * Collaborate cross-functionally with Finance, Legal, and FP&A teams to ensure accurate treatment and reporting of non-routine transactions. * Oversee external reporting and serve as the key point of contact for financial and other audits. * Review and update internal controls as related to technical accounting areas. * Communicate complex accounting concepts in a clear, concise manner to both technical and non-technical stakeholders. * Other duties as assigned Who You Are * 7+ years of progressive experience in technical accounting, including Big 4 public accounting and public company environments. * CPA required. * Deep knowledge of U.S. GAAP, including recent experience with ASC 606, ASC 842, ASC 718, and ASC 805. * Strong written and verbal communication skills with experience writing technical memos and working with external auditors. * Excellent analytical skills, detail-oriented, and a proactive problem-solver. * Ability to manage multiple projects and priorities in a fast-paced environment. * Experience supporting M&A transactions is highly preferred. * Experience in a SaaS, healthcare, or technology company is a plus. * Familiarity with SEC reporting requirements is a bonus. Remote Salary Range $110,000—$130,000 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for a Technical Launch Support Manager to join the team remotely or at our HQ in Des Moines, IA. In this role you will be responsible for owning the post-implementation pre-launch phase for all new client engagements. You will manage the readiness of client programs, audit configurations, ensure seamless handoffs, and drive process improvements that enable scalable and efficient launches. You'll also take point on launching new, cross-functional initiatives like alternative therapies and specialty projects that require operational finesse and deep collaboration across departments. What You'll Do * Own the full lifecycle of the launch phase from implementation handoff through client go-live. * Conduct comprehensive audits and QA across platform configurations, workflows, and integrations to ensure launch-readiness. * Manage cross-functional timelines and dependencies across Sales, Clinical Ops, Patient Support, Technical Teams, Compliance, and Customer Success for successful launches of clients. * Partnering with technical teams, including implementation and product, for special project releases impacting client workflows, processes and technical infrastructures. * Identify process gaps and implement operational improvements to enhance launch efficiency and quality. * Create and maintain robust documentation and playbooks for repeatable, scalable launch operations. * Serve as the internal subject matter expert on launch readiness and go-to-market enablement. * Mentor and provide guidance to junior team members and support the growth of the Launch Pod function. * Other duties as assigned. Who You Are * Bachelor’s degree in engineering or a similar field required. * 3+ years of experience as a Technical Program Manager or in a similar role, with a focus on systems, product, or program configuration. * Proven track record leading end-to-end engineering or implementation projects, ideally in startup or healthcare environments. * Familiarity with Webhooks, understanding of API architecture, design, and best practices. * Proficiency in programming languages highly preferred. * Demonstrated ability to implement and configure technologies required. * Strong leadership and organizational skills. * Excellent communication and interpersonal abilities. * Proficient in project management tools and software. * Must be a proactive, quick learner with problem solving skills. Remote Salary Range $85,000—$100,000 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for a Technical Program Manager to join our team remotely or at HQ in Des Moines, IA. In this role, you will be responsible for implementing and managing clients in an OpenLoop service line care vertical. The ideal candidate will have experience integrating technology and coordinating support resources for clients, products, or programs. What You'll Do * Develop and define program scope, objectives, and success criteria. Create a detailed project plan outlining tasks, timelines, and resource requirements. * Lead and motivate cross-functional teams to achieve project goals. Foster a collaborative and communicative team environment. * Communicate program objectives, status, and outcomes to stakeholders. Manage relationships with internal and external stakeholders. * Identify potential risks and develop strategies for mitigation. Proactively address issues to minimize disruptions to project timelines. * Develop and manage program budgets, ensuring efficient resource allocation. Monitor and control project expenses to stay within budget constraints. * Establish and enforce project management methodologies and quality standards. Conduct regular reviews to ensure deliverables meet specified standards. * Prepare and present regular progress reports to senior management. Maintain comprehensive project documentation. * Manage changes to project scope, schedule, and costs. Ensure that change requests are thoroughly evaluated and documented. * Identify opportunities for process improvements and implement best practices. Conduct post-project evaluations to capture lessons learned. * Other duties as assigned. Who You Are * Bachelor’s degree in engineering or a similar field required. * 3+ years of experience as a Technical Program Manager or in a similar role, with a focus on systems, product, or program configuration. * Proven track record leading end-to-end engineering or implementation projects, ideally in startup or healthcare environments. * Familiarity with Webhooks, understanding of API architecture, design, and best practices. * Proficiency in programming languages highly preferred. * Demonstrated ability to implement and configure technologies required. * Strong leadership and organizational skills. * Excellent communication and interpersonal abilities. * Proficient in project management tools and software. * Must be a proactive, quick learner with problem solving skills. Remote Salary Range $85,000—$100,000 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for an experienced Technical Program Manager to join our team. This role will be a member of the Customer Success team and will be responsible for implementing and managing clients in an OpenLoop service line care vertical. The ideal candidate will have experience integrating technology and coordinating support resources for clients, products, or programs. What You'll Do Responsibilities include, but are not limited to: * * Program Planning: Develop and define program scope, objectives, and success criteria. Create a detailed project plan outlining tasks, timelines, and resource requirements. * Team Leadership: Lead and motivate cross-functional teams to achieve project goals. Foster a collaborative and communicative team environment. * Stakeholder Management: Communicate program objectives, status, and outcomes to stakeholders. Manage relationships with internal and external stakeholders. * Risk Management: Identify potential risks and develop strategies for mitigation. Proactively address issues to minimize disruptions to project timelines. * Budget Oversight: Develop and manage program budgets, ensuring efficient resource allocation. Monitor and control project expenses to stay within budget constraints. * Quality Assurance: Establish and enforce project management methodologies and quality standards. Conduct regular reviews to ensure deliverables meet specified standards. * Reporting and Documentation: Prepare and present regular progress reports to senior management. Maintain comprehensive project documentation. * Change Management: Manage changes to project scope, schedule, and costs. Ensure that change requests are thoroughly evaluated and documented. * Continuous Improvement: Identify opportunities for process improvements and implement best practices. Conduct post-project evaluations to capture lessons learned. * Other duties as assigned. Who You Are * Bachelor’s degree in engineering or a similar field required. * 3+ years of proven experience as a technical Program Manager or in a similar role. * 4+ years of experience in systems, product, or program configuration or similar role required. * 3+ years of experience leading end to end client engineering solutions projects with technical and operational teams in a start-up or healthcare environment preferred. * Familiarity with Webhooks, understanding of API architecture, design, and best practices. * Proficiency in programming languages highly preferred. * Demonstrated ability to implement and configure technologies required. * Strong leadership and organizational skills. * Excellent communication and interpersonal abilities. * Proficient in project management tools and software. * Must be a proactive, quick learner with problem solving skills. Remote Salary Range $80,000—$100,000 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.