The future of healthcare works at OpenLoop.

ABOUT THE ROLE OpenLoop is looking for a Business Process Specialist to join our team remotely or at our headquarters in Des Moines, IA. In this role, you will be responsible for analyzing, documenting, and improving workflows across our virtual care ecosystem. This role will be instrumental in identifying bottlenecks in patient workflows, monitoring queues, and optimizing processes to enhance efficiency and patient satisfaction. While experience with AI-driven process automation is a plus, it is not required.  WHAT YOU’LL DO: Process Analysis & Improvement  * Analyze and document end-to-end workflows for patient journeys, provider interactions, and operational processes. * Identify bottlenecks and inefficiencies where patients get stuck in workflows, proposing solutions to enhance user experience. * Develop and maintain process maps, identifying opportunities for automation and optimization. * Collaborate with cross-functional teams (operations, product, engineering, and customer success) to implement data-driven process improvements. Queue Monitoring & Problem-Solving * Proactively monitor patient and provider queues to identify delays and inefficiencies in real time.  * Investigate root causes of workflow disruptions and develop rapid solutions. * Provide ongoing performance analysis, leveraging operational metrics to optimize patient flow and reduce friction points. Project Management & Stakeholder Collaboration * Prepare and manage project estimates, timelines, milestones, and resource allocation for process improvement initiatives. * Work closely with internal stakeholders to align process improvements with business objectives and operational needs.  * Present findings and recommendations to leadership, supporting strategic decision-making with data-backed insights. * Other duties as assigned. Technology & AI Integration (Nice to Have) * Identify opportunities where AI-driven automation can enhance workflows and rescue manual intervention. * Work with product and engineering teams to explore AI - powered solutions for process optimization.  WHO YOU ARE: * 1 -3+ years of experience in process analysis, process improvement, or business operations - preferably in digital health, healthcare operations, or telehealth. * Strong experience with process mapping tools (e.g., Visio, Lucidchart, Miro, or BPMN Software). * Proficiency in data analysis to track workflow performance and identify trends.  * Experience working in healthcare, telehealth, or virtual care is strongly preferred. * Familiarity with queue monitoring, workflow optimization, and patient experience enhancement. * Excellent problem-solving, analytical, and communication skills.   Remote Salary Range $40,000—$50,000 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition to the salary for this role, you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Unlimited PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

OpenLoop is hiring a Channel Partnerships Manager to join our team remotely or at our HQ in Des Moines, IA.  In this role, you will be responsible for managing and growing relationships with self-insured employers, brokers, and benefits consulting to expand our market reach and drive revenue growth. This individual will leverage their strong network and industry expertise to develop strategic partnerships, drive revenue growth, and expand our market presence in the employer benefits ecosystem. The ideal candidate will have experience in channel management, strong communication skills, and a passion for tele-health and digital health innovation. This role is perfect for someone with a proven track record of building strategic partnerships and a deep understanding of the healthcare technology landscape. About The Role Responsibilities include, but are not limited to: * Identify, recruit, and nurture relationships with brokers, benefits consultants, and self-insured employers. * Leverage existing networks to establish strong partnerships quickly, focusing on high-potential opportunities * Collaborate with partners to drive joint sales efforts, ensuring alignment with our go-to-market strategy. * Develop and implement business plans with partners to achieve revenue and growth targets. * Provide comprehensive training, resources, and support to partners, enabling them to effectively position and sell our solutions. * Act as the primary liaison for partner needs, ensuring seamless communication and issue resolution. * Stay informed about trends in self-funded insurance, benefits design, and healthcare cost management. * Use market insights to influence internal strategies and refine product offerings * Monitor partner performance against established KPIs, driving accountability and continuous improvement. * Conduct regular business reviews to ensure mutual success and explore growth opportunities. Requirements * Bachelor’s degree in Business, Healthcare Administration, Marketing, or a related field preferred. * 5+ years in channel management, business development, or sales, with a focus on self-insured employers, brokers, or benefits consulting. * In-depth understanding of the self-funded insurance market, benefits administration, and healthcare cost containment strategies. * Established relationships with brokers, TPAs, and large self-insured employers. * Demonstrated success in driving revenuethrough partnerships and achieving aggressive growth targets * Familiarity with CRM systems (e.g., Salesforce, Zoho, Hubspot) and other sales and partner management tools. * Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels. * Experience with healthcare analytics, tele-health, or related benefits solutions. * Familiarity with regulatory and compliance considerations in self-funded insurance * Ability to thrive in a fast-paced, dynamic environment with a self-starter mindset.   Salary Description Annual Salary Range: $95,000- $100,000 + Commission   Remote Salary Range $95,000—$100,000 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition to the salary for this role, you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Unlimited PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for a Corporate Counsel to join our team at HQ in Des Moines, IA. In this role, you will be responsible for providing teams from across the company with actionable legal advice on various corporate and securities laws, rules, and regulations applicable to OpenLoop Health. You will get to work on interesting and novel issues that arise from the intersection of healthcare, technology, and e-commerce. What You'll Do * Support and/or manage the Company’s strategic transactions, including M&A transactions (from letter of intent to closing), and capital markets transactions * Support the integration of any acquired entities and support post-closing obligations of any strategic transactions * Provide practical, actionable, risk-based advice and strategic support to executives, employees, and cross-functional teams on a variety of corporate matters * Advise on investor relations and corporate communications matters, including review of earnings announcements, earnings scripts, press releases, investor presentations, investor communications, public announcements, internal communications, and other materials * Work collaboratively with the accounting, finance, people, equity, communications, and other cross-functional teams on a variety of matters * Monitor, track, and advise on potential impacts of new and proposed corporate  laws to ensure continued compliance * Stay up-to-date on governance trends, general legal issues, and best practices, and recommend changes to the Company’s programs or policies if advisable * Assist with entity management, including reorganizations, as applicable * Identify issues that may touch upon privacy, product, employment, litigation, pharmacy and healthcare regulatory issues * Other duties as assigned Who You Are * Juris Doctor from an ABA-accredited law school and current active license to practice law in at least one US jurisdiction * 5+ years of corporate, securities, and/or M&A experience at a law firm and/or in-house * Experience in leading and managing strategic transactions, including (i) leading and managing all facets of M&A transactions, (ii) advising management and stakeholders on transaction structures and risks, and partnering with external legal counsel as needed to optimize transaction execution * Experience working directly with senior leadership, including executives and directors * Strong record of providing creative, solution-focused advice * Team-oriented mindset and positive attitude * Be comfortable in and able to adapt quickly to a dynamic, fast-paced environment, and be able to handle multiple matters simultaneously and prioritize effectively * Strong project management skills * Ability to evaluate issues from legal and business perspectives with a practical, business-oriented approach to problem-solving * Ability to develop strong working relationships and to work across functions and teams * Excellent written, oral, and negotiation communication skills * Experience in the technology or healthcare industries a plus * Familiarity with the FDA and other healthcare laws and regulations is a plus Remote Salary Range $125,000—$150,000 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition to the salary for this role, you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Unlimited PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About The Role OpenLoop is seeking a talented Demand Generation, Marketing Manager who will lead our customer activation efforts. This position will focus on developing and executing activation strategies that will promote and strengthen customer brands, ultimately driving sales and revenue generation. NOTE:  This is a hybrid role. It will require working 3 days onsite at our Des Moines office, on Tuesdays, Wednesday and Thursdays and will include some travel, noted below. What You’ll Do: * Create awareness, generate interest, and drive qualified leads to support sales and revenue growth through various marketing strategies and tactics * Attend weekly customer feedback meetings, to listen to their goals, challenges, and ideate ways we can help them grow. * Use customer data and feedback, towards producing effective strategies that provide a personalized customer experience. * Be prepared to provide a diverse “arsenal” of brand activation ideas and activities that aim to engage potential customers in meaningful, memorable ways, (i.e. live events, digital interactions, or direct mail / print, onsite activations, influencer partnerships, etc.). * Project manage the entire execution of customer activation programs and be accountable for guiding internal teams and external agencies to hit deadlines.  * Execute experiments (we move fast!) with beta customers, dive deep into the analytics, and scale successes quickly.  * Manage our offerings of “white glove” referral programs, executing these at on-site employee activation events. * Be available for 30% travel (approx. 3 days out of every 2 weeks)  * Other duties as assigned   Who You Are:  * 3-5 years of demand generation marketing experience (D2C experience a plus). * A data driven marketing guru, understanding key metrics such as CAC, LTV, payback periods and what levers drive these * Experienced in owning complex, collaborative projects such as a website design or launching an integration ABM campaign. * Present with exceptional communication skills, confident in being one  of the “faces of the brand” to customers * Eager to drive and contribute to strategic projects for the company in our rapid stage of growth. * Possess a strong ability to articulate thoughts and feedback clearly across levels. * Fantastic organizational skills with a strong sense of urgency and accountability. * You are strong in the areas of follow through and goal delivery, working with key customers, being accountable to what we say we’re going to do and when we’re going to do it. You create trust with these skills * Ability to work independently and be comfortable “creating the path” rather than walking it. * Bonus Points if you have experience in the following areas: * Experience working in a startup or fast-growing organization * Experience with high volume, transactional D2C companies  * Knowledge of the healthcare industry and related marketing strategies.   #LI-JC1     Remote Salary Range $70,000—$85,000 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition to the salary for this role, you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Unlimited PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role We are seeking a dynamic and experienced Director of Workforce & Medical Operations oversee and optimize the staffing and day to day operations for over 1,000 healthcare providers, including physicians, nurses, and allied health professionals. This key leadership role is responsible for managing all aspects of day to day workforce planning and performance metrics, that will contribute to an excellent patient experience and a positive, and efficient environment for our teams. The ideal candidate will have a strong background in healthcare workforce management, experience overseeing large teams of medical professionals, ensuring compliance with regulatory standards, and aligning staffing needs across teams What You’ll Do:  Responsibilities include but are not limited to: * Leadership & Workforce Management * Lead and support the Medical Operations function in a Leadership role, overseeing teams responsible for the staffing and operations of over 1,000 fractional healthcare providers, including physicians, nurses, and other medical providers. You will focus on day to day medical operations, workflows, the planning and utilization of staff, and ensuring coverage is met, and maintained. * Develop staffing strategies to ensure teams are fully staffed, in partnership with our Clinical recruiting team, to ensuring teams are fully staffed, you can plan for future growth, and ultimately care is not impacted by staffing shortages. * Scheduling & Staffing Optimization * Lead and streamline scheduling and time tracking to ensure appropriate staffing levels across all healthcare services, optimizing our provider availability and minimizing gaps in coverage.  * NOTE:  This role needs experience with efficient scheduling of 1099 medical providers, understanding how to utilize them, to maximizing coverage, especially during peak time. This is a critical leader that will always have in mind the well-being of our providers and medical staff, to avoid burnout, and support their capabilities, and ensure consistent staffing rotations. * Onboarding & Training of Clinical Staff * Support the onboarding process of new healthcare providers, ensuring a smooth transition into the organization. This will include facilitating the necessary training and orientation programs to integrate staff into the workforce effectively. * Collaboration & Stakeholder Engagement * Collaborate and communicate with clinical leadership, operations, and HR teams to align workforce strategies with organizational goals. departments. * Data-Driven Decisions & Reporting * This role will know how to observe, and then begin to strategically create reporting structures, to identify trends, and other data driven metrics. * You will be familiar with a WFM technology / software to report out key operational metrics and use that data to build out short and long term strategies.  * You will continuously monitor and report out on patient satisfaction and provider rating scores (i.e. patient wait times, patient scheduling workflows and other operations processes that directly impact the patient experience). * Other duties as assigned    Who You Are:  * Bachelor’s degree in Healthcare Administration, Business Management, or a related field / a Master’s degree is preferred * Minimum of 8 years of experience in healthcare clinical / medical operations * Specific experience managing high volume staffing and workforce processes for medical providers, especially 1099 providers is required  * Strong experience with a workforce management technology/ software * Experience with efficient provider scheduling and optimizing staffing  * Exceptional leadership and team management skills, towards building trust * Excellent organizational and multitasking ability, to manage competing priorities * Strong communication and collaboration skills. * Confident ability to work with and coach medical providers on patient satisfaction issues * Ability to navigate medical regulatory environments and ensure compliance.   Salary:  $ 120K - $ 150K / Base +  Annual Bonus   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition to the salary for this role, you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Unlimited PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for a Mergers and Acquisition Counsel to join our team remotely or at HQ in Des Moines, IA. In this role, you will lead legal efforts related to mergers, acquisitions, strategic investments, and other corporate transactions. You’ll play a critical role in helping us scale by identifying and executing growth opportunities, while navigating the complexities of the digital health landscape. This role offers a unique opportunity to partner directly with senior leadership, corporate development, and cross-functional teams to help shape the future of virtual care. What You'll Do * Lead all legal aspects of formations, acquisitions, divestitures and joint ventures * Draft, review and negotiate purchase and sale agreements and ancillary documents, including confidentiality agreements and letters of intent * Lead due diligence review process * Assist in corporate integration process * Manage outside counsel in connection with the above * Assist in other transactional tasks and provide support for all aspects of corporate matters Who You Are * Juris Doctor from an ABA-accredited law school and current active license to practice law in at least one US jurisdiction * 3-7 years of M&A experience * Proficient in M&A and private equity transaction structuring * Expertise in securities law, compliance, and regulatory matters * Strong drafting and document review skills * Excellent verbal and written communication * Ability to handle high-pressure situations and manage multiple projects simultaneously * Ability to work cross functionally with internal and external stakeholders * Experience working as a key member of deal teams and managing due diligence through closing Remote Salary Range $115,000—$140,000 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition to the salary for this role, you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Unlimited PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is seeking an experienced and creative Marketing Web Developer to turn our brand vision and testing hypotheses into high-performing web experiences across multiple brands.  This position will work closely with our design and marketing team, supporting a variety of exciting projects. The ideal candidate will have extensive experience designing user-friendly, interactive features, coupled with a strong emphasis on optimizing website performance.      Important Notes. Please read!  * This is a hybrid role. It will require working onsite at our Des Moines office 3 days a week: Tuesdays, Wednesday and Thursdays * This is not a traditional software developer role -- we are seeking a Digital Marketing Developer, to support our marketing team with creative web development skills, familiar with the marketing mindset of building and optimizing websites to support marketing efforts.  * Ideal applicants will have web development experience specifically in creating and optimizing website content i.e. including landing pages, and various templates, to drive Marketing strategies, towards engagement and conversions.   What You’ll Do: Duties will include, but not be limited to * Own the development of our website and landing pages, to support marketing goals. * Manage 3rd party agencies for additional development support when required. * Partner with our web design team to translate brand vision and user experience insights into high-performing code. * Work closely with our SEO team to build and maintain world-class technical SEO and site speed standards. * Use SEO data (i.e. conversion rate optimization analytics) to quickly deploy experiments to drive higher conversion and expedite our growth. * Create HTML for marketing emails within HubSpot * Other duties as assigned Who You Are * 7+ years of web development experience, with at least 5 years experience in Wordpress. * A deep understanding of technical SEO, such as site speed, crawler-friendly site architecture, and structured data. * Experience with high volume, transactional eComm design. * Experience collaborating with marketing teams to create website content in partnership with design teams.  * Troubleshoot bugs, and other performance development-related questions, in order to avoid any down-time for client pages and user traffic. * Experience using LLM tools such as Claude to expedite development cycles. * Proficiency in HTML, CSS, JavaScript, and potentially other languages like PHP, Python, or Ruby, that support quality web development. * Understand the correlation of strong web development in relation to marketing concepts, tactics and strategies * Possess strong communication skills with the ability to interface with numerous stakeholders (a strong ability to articulate thoughts and feedback clearly is a must). * Technical web expert on critical marketing projects for the company in our rapid stage of growth.  * Ability to work independently and be comfortable “creating the path” rather than walking it, offering ideas, solutions, and processes to create best practices. * While not required, the following experience is a plus: * Experience working in a startup or fast-growing organization. * Experience with designing landing pages and emails within HubSpot. * Experience with executing conversion rate optimization experiments. * Knowledge of the healthcare industry and related marketing strategies. As part of our selection process, we’d love to see a little bit of what you can do!  Please be prepared to provide some websites or pages you’ve personally built.   #LI-JC1     Remote Salary Range $118,500—$130,000 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition to the salary for this role, you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Unlimited PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About The Role OpenLoop is looking for a Medical Director (MD or DO) to join our team in a remote capacity. This role will be a member of the clinical leadership team and report to our Chief Medical Officer (CMO).         This critical team member will lead, and develop various areas of our clinical operations, including but not limited to managing our growing medical weight loss program(s), strengthening clinical quality metrics, and developing / mentoring medical providers in tele-health best practices.       *** Please read the note at the bottom of this posting, to confirm there is not a conflict of interest, with your candidacy ***   You would qualify and should apply if you meet these key areas: * You are an M.D. or D.O. and meet the required board certifications & licensing as outlined below * You have years of tele-health experience * You have leadership experience in tele-health, specifically managing / coached other providers, within tele-health operations, and are familiar with tele-health best practices * You have weight-loss medicine experience   What You’ll Do:  * Manage clinical aspects of various critical client relationships, and ensuring excellent tele-health procedures * Work alongside the CMO and existing Medical Director to develop and manage clinical protocols * Implement process improvement strategies towards and excellence. * Maximize the provider group’s clinical quality, productivity, and performance output alongside medical leadership, * Supervise and manage physicians within the provider group ensuring patient services are delivered effectively  * Work closely with all levels of stakeholders towards problem identification, solutions and resolution * Identify areas of process improvements and inefficiencies, building strategies towards improving them * Provide direct patient care, over an assigned percentage, providing safe, effective, and compassionate care via tele-medicine to patients across the country (based on licensure, for a wide variety of conditions). * Effectively communicate expectations, motivate individuals, foster collaboration between departments, and demonstrate a proven ability to provide positive and motivating leadership that supports teamwork * Other duties as assigned Who You Are: * Licensed & board certified M.D. or D.O. is required in internal medicine, family medicine, or emergency medicine).  * License / board certified in one of these specialties is required * Active unrestricted medical license in 5-10 states within the United States is required * Five (5) years relevant Director experience is required, along with a minimum of three (3) years of managing medical providers in a U.S. health care system  * Extensive years of experience in virtual / tele-health is required * Prior experience in clinical protocol development / operational best practices and leading teams towards operational excellent, is required * Prior experience with medical weight loss/obesity care is required * American Board of Obesity Medicine (ABOM) certification is not required, however years of experience within this specialty, as an MD or DO provider, is required. * Computer proficiency with systems such as Google Suite, Slack, Notion, Zoho, and multiple EMR systems  * Proven experience to adapt quickly to new technologies, such as software and operating systems * Excellent verbal and written communication skills * Team player mentality with agility  to work across multiple teams, levels and stakeholders  * Capacity to shift and remain agile, as needed, in a rapidly growing startup environment  * Passionate, and empathetic leader that enjoys motivating and growing a successful team  * Bonus Points: Prior experience with other specialities, such as testosterone replacement therapy, hormone replacement therapy, functional/longevity/peptide medicine, remote patient monitoring, and chronic care management Salary / Additional Notes:  * We offer a competitive annual salary + an annual bonus * This is a fully remote position.  * We manage and pay for all of your license renewals * Our provider group receives benefits that may vary from the ones listed below in our footer. Please ask the recruiter about this, during your interview conversation.  NOTE:  Applicants with an inherent conflict, such as owning their own business that provides same or similar services may not be engaged.     #LI-JC1   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition to the salary for this role, you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Unlimited PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is seeking an experienced and driven Platform Product Manager to take us to the next level. In this high-impact role, you will work closely with key players across the organization, aligning our vision across all applications, prioritizing the needs of our internal teams and developers, all while managing complex technical aspects. This position will ensure the overall alignment and success of all related  platform specialties, unifying each one’s vision, strategy, team collaboration and successful execution.   What You’ll Do: These duties include but are not limited to: * Own our platform strategy by developing and executing the overall platform strategy, aligning it with OpenLoop's business objectives and user needs.  * Drive technical innovation but leading the development and optimization of core platform components, including APIs, platform partner integrations, and cross-product capabilities like messaging and telephony. * Enhance workflow management by designing and implementing robust user stories, and management solutions that streamline operations across the platform. * Leverage and spearhead AI capabilities within integrations and development of AI-driven features to enhance platform functionality and user experience. * Ensure scalability and stability overseeing the platform's architecture to guarantee its ability to support multiple products and services while maintaining performance and reliability. * Foster collaboration by working closely with various internal teams to maintain a cohesive product vision across the platform. * Define and manage the platform roadmap, prioritizing technical requirements and feature development. * Collaborate with engineering teams to design, develop, and maintain APIs, data infrastructure, and security protocols. * Lead the integration of third-party partners and services into the platform ecosystem. * Develop and implement cross-product capabilities such as messaging and telephony systems. * Create and maintain comprehensive API documentation for internal and external developers. * Establish and monitor key performance indicators (KPIs) to measure platform health and identify areas for improvement. * Drive the development and integration of AI capabilities across the platform. * Other duties as assigned WHO YOU ARE: * Technical degree in Computer Science, Healthcare Management or a related field / MBA is a plus * 7+ years in product management, with a focus on platform or technical product management. * This position is an individual contributor but will manage critical platform initiatives, and eventually, with growth, will have  the potential to manage and develop a small team of product managers. * Background in healthcare, particularly in a similar intricate platform that offers various solutions, including tele-health technology, HIPAA compliance, data security and medical knowledge * Strong technical knowledge in software architecture, APIs, cloud technologies, and workflow management systems. * Proven experience managing large-scale technology platforms, API design, and platform partner integrations. * Proficient in AI technologies to enhance platform capabilities. * An expert in agile methodologies and creating performance KPIs. * Knowledgeable in messaging and telephony systems. * Focused on data-driven decision-making, identifying root causes of technical issues. * Strong ability to balance speed and thoughtful decision-making for cost-effective solutions. * On top of market trend analysis to guide the platform and keep the team informed * An exceptional communicator, showing ability to bridge technical and non-technical stakeholders, guide conflicting conversations, towards effective decisions, while ensuring healthy debate and team collaboration * Always ensuring work results builds credibility through expertise and reliability. * Dedicated to delivering high-value platform features for end-users and stakeholders. * Bring years of demonstrated success delivering high-quality platform enhancements that drive business value.   Salary range: $140k - $155k / annual salary + bonus     -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition to the salary for this role, you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Unlimited PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for a Regulatory Counsel (Telehealth) to join our team remotely or at HQ in Des Moines, IA. In this role, you will have the opportunity to provide teams from across the company with actionable legal advice on various healthcare and pharmacy laws, rules, and regulations impacting the products and services offered through OpenLoop Health. You will get to work on interesting and novel issues that arise from the intersection of healthcare, technology, and e-commerce. What You'll Do * Support multiple teams throughout the organization, including the care operations, medical affairs, and product engineering teams, focusing on the laws, rules, and regulations impacting all aspects of care delivery via telehealth * Advise cross-functional teams across the business on a broad variety of healthcare regulatory issues and considerations related to legal risks, focusing on the intricacies related to facilitating treatment through telehealth, including support of the growth and product counsel team on regulatory aspects of new product launches * Identify issues that may touch upon privacy, product, employment, litigation, and pharmacy issues * Stay up-to-date on relevant state and federal pharmacy and telehealth laws * Other duties as assigned Who You Are * Juris Doctor from an ABA-accredited law school and current active license to practice law in at least one US jurisdiction * 3-7 years of healthcare regulatory experience * Extensive experience with healthcare laws and regulations, particularly in the areas of telehealth compliance/operations and digital health * Familiarity and experience interpreting and advising on state and federal laws, rules, and regulations applicable to facilitating care delivery services and operations, including knowledge related to telehealth technologies (i.e., modality), corporate practice of medicine (CPOM), state-by-state professional practice standards, credentialing, provider compensation, managing board complaints, and more * Ability to provide support to the customer experience team to ensure aspects of customer interactions are consistent with health care regulatory laws * Strong record of providing creative, solution-focused advice * Team-oriented mindset and positive attitude * Ability to adapt quickly in a dynamic, fast-paced environment * Strong time management, project prioritization, and management skills * Experience interacting with licensing/regulatory authorities such as Boards of Medicine or Boards of Nursing is a plus Remote Salary Range $125,000—$147,000 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition to the salary for this role, you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Unlimited PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for a Senior Accountant to join our team remotely or based out of HQ in Des Moines, IA. In this position, you will work closely with the Controller and other members of the Accounting team in all aspects of finance and accounting functions. This is a fast paced, dynamic, and fun environment.  What You'll Do Responsibilities include, but are not limited to: * Perform day to day accounting duties in AP, AR, cash management, payroll, FA, the GL and other duties as assigned * Assist with monthly close process by posting monthly journal entries, performing account reconciliations and ad-hoc financial analysis * Interface with external accountants during audits * Assist in maintaining regular contact and building solid working relationships with various groups to ensure a high level of customer service and work product * Assist on projects and ad hoc assignments as needed Who You Are * Bachelor’s Degree in Accounting, Finance or related field * 4-6 years of progressive accounting/finance experience; ideally a public accounting/private industry mix * CPA certification or CPA eligible. * Excellent knowledge of GAAP * Advanced Microsoft Excel skills (v-lookup, pivot tables, etc.) * Must be trustworthy and confidential * Must have excellent communication skills and ability to present to senior management * Precision/detail oriented with strong analytical skills * Proven ability to identify and drive process/system improvements * Positive, energetic, optimistic attitude with a willingness to roll up your sleeves Remote Salary Range $70,000—$80,000 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition to the salary for this role, you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Unlimited PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role   What You'll Do * Managing a team of patient support representatives responsible for making outreach to patients in need of follow up with payments. * Developing and implementing effective strategies to engage patients and provide necessary follow-up care. * Monitoring and tracking relevant metrics to ensure campaign effectiveness and performance goals are met. * Analyzing campaign data to identify trends, opportunities for improvement, and areas for optimization. * Consistently evaluate processes and establish QA framework for continued process and program efficiencies. * Developing incentive plans to motivate the team and drive performance. * Providing ongoing training and support to team members to ensure they have the necessary skills and knowledge to succeed. * Collaborating with internal stakeholders, including healthcare providers and IT teams, to optimize campaign processes and systems. * Ensuring compliance with healthcare regulations and privacy laws in all outbound calling activities. * Conducting regular performance evaluations and providing feedback to team members. * Staying up-to-date on industry trends and best practices in outbound calling and healthcare management. Who You Are * 5+ years of proven experience in managing outbound calling campaigns, preferably in a healthcare setting. * Strong leadership skills with the ability to motivate and inspire a team. * Excellent communication and interpersonal skills. * Proficiency in call center software and CRM systems. * Ability to analyze data and make data-driven decisions. * Knowledge of healthcare regulations and privacy laws, such as HIPAA. * Detail-oriented with strong organizational skills. * Ability to thrive in a fast-paced environment and adapt to changing priorities. * Bachelor's degree in healthcare management, business administration, or a related field. * Healthcare experience. Remote Salary Range $80,000—$98,000 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition to the salary for this role, you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Unlimited PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for a Senior Revenue Cycle Manager to join our HQ team in Des Moines, IA (onsite - hybrid). The Senior Revenue Cycle Manager will play a key role in allowing us to attract and retain new Revenue Cycle Management (RCM) partners, as well as take on more volume from current partners by enhancing revenue performance, integrity, and compliance. This role involves developing and implementing strategies to improve financial performance, and collaborating with other departments to streamline processes. What You'll Do * Manage various teams to execute departmental standard operating procedures, standard of work, and service line agreements * Oversight of prior authorization and eligibility, billing, coding, denials/appeals, and collections * Establish a comprehensive education and auditing program to ensure legal compliance, program integrity and proper reimbursement * Monitor KPI’s against industry benchmarks, staff productivity and adjust as necessary to meet business goals and objectives * Manage escalation process to identify trends and aid in driving resolutions including, team members, payer challenges, platforms or processes for escalated issues * Collaborate cross-functionally to lead rejection and denial management program to identify opportunities to improve payer outcomes and maximize reimbursement coverage for patients * Assist with the identification and implementation of technology enhancements to improve department efficiencies * Other duties as assigned Who You Are * 5+ years in relevant healthcare and RCM leadership experience * Bachelor’s degree or equivalent experience required * Certified Professional Coder (CPC) preferred with strong understanding of CPT & ICD-10-CM * Ability to demonstrate strong strategic thinking, collaboration, leadership, problem solving and communication skills with internal and external stakeholders * Strong reimbursement knowledge and understanding of telehealth, Medicaid Medicare, Medicare Advantage, Government and Commercial payers guidelines * Preferred experience with provider enrollment and credentialing Remote Salary Range $85,000—$110,000 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition to the salary for this role, you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Unlimited PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for a Senior Regulatory Counsel (Pharmacy) to join our team remotely or at HQ in Des Moines, IA. In this role, you will have the opportunity to provide teams from across the company with actionable legal advice on various healthcare and pharmacy laws, rules, and regulations impacting the products and services offered through OpenLoop Health. You will get to work on interesting and novel issues that arise from the intersection of healthcare, technology, and e-commerce. What You'll Do * Support multiple teams throughout the organization, including but not limited to the innovations and compounding operations team, and the pharmacy quality and compliance team * Advise cross-functional teams across the business on a broad variety of healthcare regulatory issues and considerations related to legal risks * Identify issues that may touch upon privacy and product issues * Work with the public policy team to inform and shape the company’s legislative efforts by providing subject matter expertise to support the review of proposed laws, rules, and regulations impacting the business, specifically as related to certain aspects of pharmacy operations * Stay up-to-date on relevant state and federal laws, regulations, and guidance around compounding and other areas related to pharmacy operations Who You Are * Juris Doctor from an ABA-accredited law school and current active license to practice law in at least one US jurisdiction * 7+ years of healthcare regulatory experience with focus on compounding pharmacy representation * Extensive experience with healthcare laws and regulations, particularly experience with Food and Drug Administration (FDA) regulatory matters, including familiarity with laws, rules, regulations, and guidance documents in the area of compounding * Familiarity and experience interpreting and advising on state and federal laws, rules, and regulations applicable to compounding pharmacies and outsourcing facilities * Strong record of providing creative, solution-focused advice * Team-oriented mindset and positive attitude * Ability to adapt quickly in a dynamic, fast-paced environment * Strong time management, project prioritization, and management skills * Experience interacting with licensing/regulatory authorities such as the FDA or state Boards of Pharmacy is a plus Remote Salary Range $140,000—$155,000 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition to the salary for this role, you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Unlimited PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for an experienced Technical Program Manager to join our team. This role will be a member of the Customer Success team and will be responsible for implementing and managing clients in an OpenLoop service line care vertical. The ideal candidate will have experience integrating technology and coordinating support resources for clients, products, or programs. What You'll Do Responsibilities include, but are not limited to: * * Program Planning: Develop and define program scope, objectives, and success criteria. Create a detailed project plan outlining tasks, timelines, and resource requirements. * Team Leadership: Lead and motivate cross-functional teams to achieve project goals. Foster a collaborative and communicative team environment. * Stakeholder Management: Communicate program objectives, status, and outcomes to stakeholders. Manage relationships with internal and external stakeholders. * Risk Management: Identify potential risks and develop strategies for mitigation. Proactively address issues to minimize disruptions to project timelines. * Budget Oversight: Develop and manage program budgets, ensuring efficient resource allocation. Monitor and control project expenses to stay within budget constraints. * Quality Assurance: Establish and enforce project management methodologies and quality standards. Conduct regular reviews to ensure deliverables meet specified standards. * Reporting and Documentation: Prepare and present regular progress reports to senior management. Maintain comprehensive project documentation. * Change Management: Manage changes to project scope, schedule, and costs. Ensure that change requests are thoroughly evaluated and documented. * Continuous Improvement: Identify opportunities for process improvements and implement best practices. Conduct post-project evaluations to capture lessons learned. * Other duties as assigned. Who You Are * Bachelor’s degree in engineering or a similar field required. * 3+ years of proven experience as a technical Program Manager or in a similar role. * 4+ years of experience in systems, product, or program configuration or similar role required. * 3+ years of experience leading end to end client engineering solutions projects with technical and operational teams in a start-up or healthcare environment preferred. * Familiarity with Webhooks, understanding of API architecture, design, and best practices. * Proficiency in programming languages highly preferred. * Demonstrated ability to implement and configure technologies required. * Strong leadership and organizational skills. * Excellent communication and interpersonal abilities. * Proficient in project management tools and software. * Must be a proactive, quick learner with problem solving skills. Remote Salary Range $80,000—$100,000 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition to the salary for this role, you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Unlimited PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for a Vice President of Customer Success to join our team remotely or at HQ in Des Moines, IA. In this role, you will be responsible for leading our customer success and support strategy, ensuring an outstanding experience for our healthcare partners. As a key member of the executive team, you will drive customer engagement, operational efficiency, and service excellence while fostering a culture of proactive problem-solving and customer advocacy. You will build and scale a high-performing team, align cross-functional initiatives, and drive strategic improvements that enhance satisfaction, retention, and long-term success. The ideal candidate is a visionary leader with deep telehealth expertise, strong operational acumen, and the ability to navigate complex customer needs with empathy and efficiency.   What You'll Do * Define and execute OpenLoop’s customer success strategy, ensuring alignment with company-wide growth and operational objectives. * Own and optimize the end-to-end customer journey, from onboarding through long-term engagement and retention. * Establish and monitor key performance indicators (KPIs), leveraging data to drive continuous improvements in customer satisfaction and operational effectiveness. * Act as a trusted advisor to customers, ensuring they maximize the value of OpenLoop’s platform and services. * Collaborate closely with Implementation, Sales, and Marketing to refine processes, address pain points, and create seamless customer experiences. * Oversee and enhance customer support, onboarding, and success functions, ensuring a proactive, high-touch approach. * Develop customer health metrics and predictive analytics to identify risks, prevent churn, and drive engagement. * Implement and scale a multi-tiered support model, balancing self-service, automation, and live support to improve response times and efficiency. * Serve as an escalation point for high-impact customer issues, ensuring swift resolution while maintaining customer trust. * Drive continuous feedback loops with customers, ensuring their insights inform product improvements and service enhancements. * Ensure seamless systems integration and data exchange, leveraging APIs and automation to streamline processes. * Build scalable customer success frameworks to support OpenLoop’s rapid growth and evolving healthcare landscape. * Foster a culture of accountability, continuous learning, and customer advocacy, ensuring the team consistently delivers outstanding service. * Provide executive-level coaching and professional development opportunities to grow internal talent. Who You Are * 10+ years of experience in Customer Success, Customer Support, or Operations within telehealth or digital healthcare. * 5+ years in a senior leadership role, managing and scaling customer support and success teams. * Strong knowledge of healthcare industry workflows, telehealth regulations, and provider needs. * Proven track record of improving customer satisfaction scores (CSAT), reducing support ticket volume, and streamlining support operations. * Expertise in support and customer success technologies, such as CRM platforms (Zoho, HubSpot). * Experience implementing self-service knowledge bases and AI-driven support solutions. * Excellent problem-solving, communication, and leadership skills. * Passion for patient-centered digital healthcare solutions. Remote Salary Range $200,000—$215,000 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition to the salary for this role, you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Unlimited PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.