The future of healthcare works at OpenLoop.

About the Role OpenLoop is looking for an Account Executive to join our team at HQ in Des Moines, IA. In this role, you will be responsible for helping grow our customer base and drive revenue. You’ll play a key role in identifying prospects, managing the sales pipeline, and closing deals. This role requires strong communication skills, a knack for building relationships, and a hunger to exceed targets. What You'll Do * Prospecting and generating new leads through research, networking, and outreach efforts. * Managing a sales pipeline to meet or exceed monthly and quarterly sales targets. * Conducting product demonstrations and presenting tailored telehealth solutions to prospective clients. * Collaborating with potential clients to understand their unique needs and develop customized proposals. * Negotiating contracts and closing deals to secure new business. * Building and maintaining strong relationships with key decision-makers. * Staying informed about telehealth industry trends, competitor activities, and market dynamics. * Partnering with internal teams (like marketing, customer success, and product) to deliver an exceptional client experience. * Other duties as assigned Who You Are * Bachelor’s degree or relevant experience in sales, marketing, or business. * 2+ years of B2B sales experience ideally in telehealth, SaaS, or healthcare technology. * Proven track record of meeting or exceeding sales quotas. * Exceptional communication, negotiation, and relationship-building skills. * Previous experience working in a startup is strongly preferred. * Familiarity with telehealth trends and regulations. * Experience using CRM platforms like HubSpot. Remote Salary Range $60,000—$70,000 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is seeking a driven and results-oriented Account Executive to join our growing team at our Des Moines, IA based HQ. In this role, you’ll be instrumental in expanding our client base and accelerating revenue growth by delivering best-in-class telehealth solutions, with a focus on Remote Patient Monitoring (RPM) and Chronic Care Management (CCM) services. You'll manage the entire sales cycle—from identifying and qualifying leads to closing deals—while building long-term relationships with healthcare providers, health systems, and digital health companies. What You'll Do * Proactively prospect and generate new business opportunities through research, networking, and outbound outreach. * Manage and advance a robust sales pipeline to consistently meet or exceed monthly and quarterly revenue goals. * Conduct consultative product demos tailored to client needs, particularly around RPM and CCM offerings. * Develop and deliver customized proposals that address the clinical and business needs of healthcare organizations. * Negotiate pricing and contract terms with prospective clients to close deals efficiently and profitably. * Maintain strong relationships with key decision-makers in healthcare organizations and digital health startups. * Stay current with telehealth, RPM, and CCM industry trends, market developments, and regulatory changes. * Collaborate closely with internal teams—including marketing, customer success, and product—to ensure seamless client onboarding and long-term satisfaction. * Contribute to continuous improvement by sharing feedback and insights from the field with the broader team. * Other duties as assigned. Who You Are * Bachelor’s degree or equivalent experience in business, sales, marketing, or healthcare administration. * 2+ years of B2B sales experience, with a strong preference for experience in telehealth, healthcare technology, RPM, or CCM solutions. * Demonstrated success in a quota-carrying sales role, with a consistent record of exceeding targets. * Strong understanding of the U.S. healthcare system, value-based care models, and chronic disease management. * Excellent communication, presentation, and relationship-building skills. * Experience working in a high-growth startup environment is highly desirable. * Proficiency with CRM tools such as HubSpot (or similar platforms). * Self-starter with a proactive, results-driven mindset and the ability to thrive in a fast-paced environment. Remote Salary Range $60,000—$70,000 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is seeking a driven and results-oriented Account Executive to join our growing team. In this role, you’ll be instrumental in expanding our client base and accelerating revenue growth by delivering best-in-class telehealth solutions, with a focus on Revenue Cycle Management (RCM) services. You'll manage the entire sales cycle—from identifying and qualifying leads to closing deals—while building long-term relationships with healthcare providers, health systems, and digital health companies. What You'll Do * Proactively prospect and generate new business opportunities through research, networking, and outbound outreach. * Manage and advance a robust sales pipeline to consistently meet or exceed monthly and quarterly revenue goals. * Conduct consultative product demos tailored to client needs, particularly around RCM offerings. * Develop and deliver customized proposals that address the clinical and business needs of healthcare organizations. * Negotiate pricing and contract terms with prospective clients to close deals efficiently and profitably. * Maintain strong relationships with key decision-makers in healthcare organizations and digital health startups. * Stay current with telehealth, RCM industry trends, market developments, and regulatory changes. * Collaborate closely with internal teams—including marketing, customer success, and product—to ensure seamless client onboarding and long-term satisfaction. * Contribute to continuous improvement by sharing feedback and insights from the field with the broader team. Who You Are * Bachelor’s degree or equivalent experience in business, sales, marketing, or healthcare administration. * 2+ years of B2B sales experience, with a strong preference for experience in RCM, telehealth, and healthcare technology solutions. * Demonstrated success in a quota-carrying sales role, with a consistent record of exceeding targets. * Strong understanding of the U.S. healthcare system, value-based care models, and chronic disease management. * Excellent communication, presentation, and relationship-building skills. * Experience working in a high-growth startup environment is highly desirable. * Proficiency with CRM tools such as HubSpot (or similar platforms). * Self-starter with a proactive, results-driven mindset and the ability to thrive in a fast-paced environment. Remote Salary Range $60,000—$70,000 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for a Call Center Operations Manager to join our team remotely or at HQ in Des Moines, IA. In this role, you will be responsible for improving the quality, efficiency, and scalability of our support operations. You’ll oversee the daily performance of our call center and use real-time insights, systems expertise, and strong cross-functional collaboration to ensure we’re delivering exceptional service to every patient. What You'll Do * Oversee day-to-day operations of the Patient Support call center, ensuring consistent service delivery and adherence to performance targets and SLAs. * Act as the internal subject matter expert for Amazon Connect, including managing call routing logic, IVR configuration, queue setup, and real-time reporting. * Monitor and analyze key performance indicators (KPIs) such as average handle time, abandonment rate, queue times, and agent occupancy to identify areas for improvement. * Analyze provider utilization patterns and support request trends to identify training gaps and system inefficiencies. * Develop strategic initiatives to improve provider adoption of digital tools and platform features. * Create provider feedback loops and implement systematic collection of provider experience data. * Design escalation protocols and provider support workflows that balance clinical urgency with operational efficiency. * Partner with clinical leadership to align support operations with care delivery goals. * Lead vendor relationship management with telehealth providers, negotiating SLAs and platform enhancements. * Design and implement platform configuration changes to improve patient experience and reduce support burden. * Create executive dashboards and reporting on telehealth platform ROI and performance trends. * Drive continuous improvement initiatives across the call center to improve patient experience, reduce wait times, and scale support operations. * Other duties as assigned. Who You Are * Bachelor’s degree in Business, Communications, or related field preferred. * 2+ years of experience in call center operations management, preferably in a healthcare or patient-facing environment. * Hands-on experience with Amazon Connect or similar cloud-based contact center platforms is highly preferred. * Proven ability to build, analyze, and present dashboards and performance reports using tools such as Excel, Tableau, or similar. * Strong problem-solving and analytical skills, with the ability to make data-driven decisions in a fast-paced environment. * Excellent communication and collaboration skills; able to work effectively across technical, operational, and leadership teams. * Experience managing performance against SLAs and optimizing support operations for scalability and efficiency. Remote Salary Range $70,000—$80,000 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for a Clinical Payroll Lead to join our team remotely or at HQ in Des Moines, IA. In this role, you will be responsible for owning and optimizing our clinician payroll from end to end. You’ll be the go-to person for all things pay — managing the process, solving discrepancies, rolling out rate changes, and building smarter tools to make payroll faster, easier, and more transparent. What You'll Do * Manage the full payroll cycle for our clinician workforce across multiple states, ensuring all timesheets, hours, and rate data are accurate and processed on time. * Perform regular audits to catch discrepancies before they impact pay, troubleshoot root causes, and implement preventative fixes. * Serve as the primary contact for clinician pay questions, providing clear, empathetic, and timely resolutions. * Process rate changes, pay increases, bonuses, and other adjustments, ensuring they’re implemented accurately and communicated clearly. * Create and maintain dashboards and reports that surface payroll trends, cost drivers, and workforce patterns for Finance, Ops, and Leadership. * Partner with Product, Finance, and People Ops to improve payroll workflows, integrate tools, and reduce manual processes. * Keep payroll processes in line with multi-state labor laws, tax requirements, and classification rules (W-2 and 1099). * Recommend and implement changes that make payroll more transparent, predictable, and painless for our clinical team. * Other duties as assigned. Who You Are * Bachelor’s Degree in Accounting, Business Administration, or related field preferred.  * 4+ years payroll experience (multi-state preferred), ideally in healthcare or a contractor/contingent workforce environment. * Track record of accuracy, problem-solving, and process improvement. * Comfortable with payroll systems (Rippling, Quickbooks, or similar) and advanced spreadsheets. * Strong communicator — able to explain complex pay issues with compassion and precision to the clinician workforce. * Startup mindset: resourceful, hands-on, and always looking for ways to do it better. * Detail-oriented: Having a keen eye for detail and spotting trends and issues through the payroll process and cycle. Remote Salary Range $63,000—$74,000 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

OpenLoop is looking for a Marketing Conversion Rate Optimization Specialist to join our team remotely, or at our HQ in Des Moines, IA. In this role, you will be responsible for critical marketing decisions, driven by smart digital analytics, and consumer insights. The ideal candidate will have a strong handle on Conversion Rate Optimization tools, and the ability to make impactful decisions, based on these findings.  OpenLoop sits at the center of the booming tele-health space. This role is crucial to helping our customers and partners build and scale high converting patient experiences. What You’ll Do: * Build high performing patient intake funnels for leading telehealth brands. * Rapidly run high impact CRO tests across customer landing pages and intake funnels to drive revenue. * Work with customers to come up with and test conversion rate hypotheses quickly. * Run CRO tests across OpenLoop owned web properties to drive pipeline and revenue.  * Report experiment results to customers and management. * Be a strategic piece of helping our customers grow rapidly and reduce CAC. Who You Are:  * 5+ years of CRO experience with a strong preference for B2C or high volume B2B self serve experience.  * Experience with conversion rate optimization in high volume (1000+ conversions per month) environments. * Comfortable with an intermediate level of HTML and CSS.  * Strong experience with CRO platforms like Optimzely or VWO.  * Exceptional communication skills. You’ll be interfacing with numerous stakeholders and be a critical piece of strategic projects for the company in our rapid stage of growth. A strong ability to articulate thoughts and feedback clearly is a must.  * Ability to work independently and be comfortable “creating the path” rather than walking it. Bonus Points:  While not required, the following experience is a huge plus: * Experience working in a startup or fast-growing organization. * Experience with a tele-health brand is a huge plus.  As part of our selection process, we’d love to see a little bit of what you can do!  Please be prepared to provide an example of a high impact CRO test you’ve conducted.    #LI-JC1 Remote Salary Range $90,000—$105,000 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for a Director of Customer Success- Enterprise to join our team remotely or at HQ in Des Moines, IA. In this role, you will be responsible for leading our highest-value client relationships, overseeing accounts with $100K+ ARR and complex healthcare infrastructure implementations. This role combines strategic account management with deep healthcare industry expertise to drive exceptional customer outcomes, expansion revenue, and executive-level advocacy for our digital health platform. What You'll Do * Develop and execute success strategies for 50–75 enterprise accounts representing the majority of company revenue. * Build and maintain C-suite relationships with healthcare executives, CTOs, compliance leaders, and clinical stakeholders. * Own enterprise NRR targets (120%+) and ensure strategic account renewals and expansions. * Collaborate with Sales leadership on enterprise growth plans, multi-year renewals, and competitive positioning. * Manage a team of Enterprise CSMs, creating account assignment criteria, workload distribution, and performance standards. * Conduct executive-level account reviews, forecasting, and performance evaluations. * Design training programs focused on healthcare regulations, clinical workflows, and executive engagement. * Partner with Product and Engineering to advocate for enterprise-specific features, integrations, and roadmap priorities. * Collaborate with Marketing on case studies, reference programs, and thought leadership content tailored for enterprise healthcare clients. * Work with Legal and Compliance on contract negotiations, regulatory requirements, and security frameworks (HIPAA, SOC2, HITRUST). * Establish enterprise playbooks and best practices for onboarding, adoption, and renewal. * Design and manage escalation paths for technical issues, compliance concerns, and executive-level escalations. * Implement account health scoring frameworks tailored to enterprise healthcare clients (NRR, clinical adoption metrics, utilization). * Lead Quarterly Business Reviews (QBRs) and annual strategic planning sessions with executive stakeholders. * Other duties as assigned. Who You Are * Bachelor’s degree in Business, Healthcare Administration, Information Systems, or related field; MBA preferred. * 7+ years of experience in customer success, account management, or consulting, with a focus on enterprise clients. * 4+ years of leadership experience managing customer-facing teams in enterprise SaaS or healthcare. * 3+ years of experience in healthcare technology, EHR/EMR systems, or digital health platforms. * Strong knowledge of healthcare stakeholder dynamics including providers, payers, and large health systems. * Understanding of clinical quality metrics, patient outcomes, and healthcare economics. * Proficiency with customer success platforms (Gainsight, ChurnZero, Totango, or similar). * Advanced Excel/Google Sheets skills for financial modeling, forecasting, and account analysis. * Experience with CRM systems (Salesforce preferred) and data visualization tools (Looker, Tableau, Power BI). * Deep understanding of SaaS metrics including NRR, GRR, LTV, and enterprise health scoring. * Comfortable navigating regulatory frameworks (HIPAA, SOC2, HITRUST) and healthcare compliance standards. Remote Salary Range $125,000—$146,000 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for a Director of Customer Success - Growth to join our team remotely or at HQ in Des Moines, IA. In this role, you will be responsible for driving retention and expansion for our mid-market client segment ($25K-$100K ARR), focusing on standardized implementation processes, efficient onboarding, and scalable success methodologies. This role balances high-quality customer outcomes with operational efficiency to support rapid customer base growth. What You'll Do * Own Gross Revenue Retention (GRR) targets of 95%+ and expansion revenue goals. * Design standardized onboarding and adoption processes that scale efficiently across client tiers. * Implement tiered service levels based on account value and growth potential. * Establish clear processes for account assignment, workload management, and performance standards. * Conduct regular one-on-ones, team meetings, and performance coaching sessions. * Design and deliver training programs on efficiency, time management, and digital engagement strategies. * Build and maintain customer success playbooks and automation-first engagement flows for growth segments. * Develop automated touchpoint sequences and leverage tools like Zoho Flow, Twilio, and Amazon Connect to drive digital engagement at scale. * Implement self-service resources and customer education programs that integrate with CRM and support systems. * Design efficient escalation paths for technical issues and expansion opportunities. * Collaborate with Product on feature adoption strategies and user experience improvements. * Partner with Marketing on customer education content, webinars, and campaigns. * Work with Sales on lead qualification criteria and expansion handoff processes. * Coordinate with Implementation on streamlined onboarding workflows. * Create dashboards and reporting for segment performance and individual CSM metrics. * Conduct cohort analyses to optimize onboarding and retention strategies. * Other duties as assigned. Who You Are * Bachelor’s degree in Business, Marketing, Operations, Information Systems, or related field. * 5+ years in customer success, account management, or operations roles. * 3+ years of team leadership experience in high-velocity customer environments. * 2+ years in healthcare technology or SaaS companies. * Proven track record of building scalable, systems-driven customer success processes. * Familiarity with customer success automation platforms, workflow tools, and communication systems (Zoho suite, Twilio, Amazon Connect/SES, Zapier, etc.). * Strong analytical skills with experience in data-driven decision making (dashboards, cohort analysis, forecasting). * Experience managing remote or hybrid teams with strong collaboration skills. * Hungry to optimize, improve, and scale customer success operations in a fast-moving startup environment. Remote Salary Range $125,000—$146,000 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for a Director of Operations, Patient Processing to join our team remotely or at HQ in Des Moines, IA. In this role, you will be responsible for leading the transformation of our patient management and support back-end– driving large-scale AI automation, developing an AI-first “No Patient Left Behind” tracking program, overseeing billing and payments, directing all non-patient-contact work, while leading a 1,000-person BPO workforce, and ensuring quality and compliance across all patient-related processes. This leader will combine strategic vision with hands-on execution to modernize back-end operations, reduce manual effort, ensure flawless execution, and deliver a frictionless experience for patients and internal teams alike. What You'll Do * Lead AI-driven automation of patient intake and high-volume workflows; measure and optimize ROI, accuracy, and speed. * Advance our “No Patient Left Behind” program to track and fulfill every patient case without delays. * Oversee billing operations—improving accuracy, reducing disputes, and driving retention through financial processes. * Direct non-patient-contact support queues, establishing SLAs, process standards, and continuous improvement. * Manage a global BPO workforce of 1,000+, setting KPIs, ensuring QA, and aligning execution with business goals. * Integrate QA insights into training, process, and automation to elevate patient experience and compliance. * Partner cross-functionally with product, engineering, finance, and compliance to align strategies and execution. * Present performance, risks, and opportunities to executive leadership; foster a data-driven, accountable culture. * Other duties as assigned. Who You Are * Bachelor's Degree in Business, Communications or related field; MBA a highly preferred.  * 7+ years in healthcare operations or high-volume service delivery environments. * 3+ years leading large-scale outsourced or distributed teams (1,000+ personnel preferred). * Proven success implementing automation solutions in operational workflows. * Strong understanding of telehealth processes, compliance, and healthcare regulations. * Excellent organizational, communication, and change management skills. * Experience scaling operations in a telemedicine or digital health company. * Familiarity with tools like Zoho Desk, Amazon Connect, and AI workflow automation platforms. * Lean/Six Sigma or process reengineering expertise. Remote Salary Range $140,000—$163,000 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for a Front-End Engineer & Designer to join our team remotely or at HQ in Des Moines, IA. In this hybrid role, you will be responsible for working at the intersection of code and creativity — designing intuitive interfaces and building them into production-ready healthcare technology. This position will also live at the intersection of OpenLoop’s Conversion Rate Optimization (CRO) initiatives focusing on our continuous onboarding optimization efforts. You’ll play a critical role in shaping and refining the digital experiences that guide providers, clients, and patients through their first interactions with our platform. From designing and testing funnels to deploying highly usable, conversion-friendly workflows, your work will directly influence how quickly and effectively new users are onboarded and engaged. As part of a growing health tech startup, you’ll collaborate with clinicians, engineers, and product managers to ensure that every touchpoint — from sign-up to system navigation — is seamless, accessible, and impactful, setting the standard for onboarding experiences in the digital healthcare space. What You'll Do * Create wireframes, mockups, and prototypes in Figma (or similar tools). * Define and maintain a scalable design system that ensures brand and product consistency. * Conduct usability testing and iterate based on feedback from clinicians, patients, and internal stakeholders. * Implement responsive, performant, and accessible UIs using React (Next.js or similar frameworks). * Integrate with APIs and back-end services to deliver end-to-end features. * Optimize front-end performance and ensure cross-browser/device compatibility. * Work with modern front-end funnel and form-building tools to design, test, and optimize user flows that maximize conversion rates. * Partner with product managers, clinicians, and engineers to translate requirements into user-friendly solutions. * Advocate for the user while balancing business needs and technical constraints. * Contribute to a culture of rapid prototyping, feedback, and iteration. * Other duties assigned. Who You Are * Bachelor’s degree in Design, Computer Science, HCI, or related field (or equivalent practical experience). * 1–3 years of experience in front-end engineering and/or product design (startup or SaaS experience is a plus). * Strong portfolio showcasing both design and implementation of web applications. * Proficiency with design tools (Figma, Sketch, Adobe XD, or similar). * Skilled in HTML, CSS, JavaScript/TypeScript, with experience in React/Next.js. * Familiarity with accessibility standards (WCAG) and mobile-first design principles. * Understanding of HIPAA/security considerations in healthcare applications. * Hungry to learn, grow, and make an impact at a fast-moving health tech startup. * Experience with healthcare or telehealth products. * Familiarity with funnel and form-building tools (e.g., Formsort, Jotform, Embeddables). * Experience with Tailwind, Material UI, or Storybook. * Comfort with rapid prototyping and experimentation (A/B testing, usability studies). Remote Salary Range $92,000—$107,000 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for an Implementation Project Manager to join our team remotely or at HQ in Des Moines, IA. In this role, you will own the client onboarding and implementation process from contract signature through go-live, ensuring that every new partner has a smooth and successful launch. You’ll partner closely with our Technical Program Manager (TPM) and Launch Control team to coordinate technical integrations, validate workflows, and manage timelines. This role is a blend of client-facing relationship management and internal project execution. The ideal candidate is detail-oriented, a proactive problem solver, and highly accountable. You can translate complex technical and clinical requirements into actionable workstreams, facilitate communication across diverse stakeholders, and thrive in a fast-paced healthcare technology environment. What You'll Do * Manage a portfolio of client implementation projects, from onboarding through go-live, ensuring timelines, deliverables, and client expectations are met. * Serve as the primary point of contact for clients during implementation, guiding them through setup, technical configuration, and clinical workflows. * Partner with Sales, Product, Clinical, Engineering, Compliance, Patient Support, and Customer Success to align resources and ensure successful delivery. * Perform light technical configuration, system setup, and validation of integrations to ensure readiness for launch. * Anticipate potential blockers, resolve issues quickly, and escalate as needed to keep projects on track. * Contribute to building scalable implementation playbooks, checklists, and best practices that improve efficiency and client satisfaction. * Gather client feedback post-launch and work with internal teams to enhance the onboarding experience. * Other duties as assigned. Who You Are * Bachelor’s degree or equivalent experience required; experience in healthcare, health tech, or SaaS strongly preferred. * 3+ years of implementation or project management experience in digital health, healthcare technology, or SaaS. * Strong understanding of technical integrations and implementations with the ability to collaborate effectively with engineering and product teams. * Proven success managing multiple, complex projects with tight deadlines and competing priorities. * Excellent communication skills—able to synthesize and present information clearly to both technical and non-technical audiences. * Highly organized, with exceptional follow-through, attention to detail, and accountability. * Calm under pressure and effective at navigating ambiguity with a solutions-first mindset. * Familiarity with project management tools such as Jira, Asana, or Monday.com. * PMP, CSM, or similar certification is a plus. Remote Salary Range $85,000—$100,000 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for an IT Helpdesk to join our team full-time, five days a week at the HQ in Des Moines, IA. In this role, you will be responsible for supporting our employees and ensuring smooth daily IT operations. In this role, you’ll provide first-level technical support, troubleshoot hardware and software issues, and help keep our systems running efficiently. What You'll Do * Providing Tier 2 & 3 level support to users via Slack, Email and Zoom. * Improve & refine helpdesk processes, documentation, and systems as needed as needs of business change. * Escalate issues to teammates/management and/or other departments as appropriate. * Ability to manage multiple and, sometimes, competing priorities with some guidance. * Onboarding new employees while providing top notch customer service. * Provision access to SaaS applications. * Provide support for networking/work from home issues. * Assist in long term IT projects. * Other duties as assigned. Who You Are * 4+ years of General IT experience. * 2+ years macOS in the enterprise experience and macOS MDM experience (JAMF, Mosyle, Kandji). * Experience with Okta, Google Workspace, Zoom, Slack, Atlassian (Jira/Confluence), and Office365 Administration. * Excellent customer service & communication skills. * Experience in a fast paced/startup environment is highly preferred. * Experience with cybersecurity tools and best practices. * Experience working in HIPAA, SOC2, and HITRUST complaint environments. * Familiar with ITIL Framework. Remote Salary Range $66,000—$78,000 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for a Licensing Specialist to join our team remotely or at HQ in Des Moines, IA. In this role, you will be responsible for managing provider licensing from application through renewal. You’ll work closely with providers, internal teams, and state boards to ensure timely, compliant licensure. What You'll Do * Apply for provider licenses in collaboration with the provider. * Monitor submitted license applications to determine status weekly. * Ensure all license applications are full and complete to streamline processing time. * Verify providers’ requirements for approval to work in specific states. * Apply for and verify facility licensure. * Review licensing reports for new hires, identify continuing education, and additional license needs. * Resolve license deficiencies and related issues within state board requirements. * Track and monitor license expirations and renewals for providers. * Communicate with state licensing boards as necessary. * Assist in the support of compliance and licensing initiatives. * Communicate requirements with internal teams and follow-up when necessary. * Speak to providers via phone calls using appropriate telephone etiquette. * Email providers using professional email etiquette. * Effective data entry. * Other duties as assigned Who You Are * 1-3 years of successful work experience in a medical licensing role. * High attention to detail, follow-up and organizational skills. * Proven ability to multi-task, prioritize and meet required deadlines. * Strong aptitude for learning systems and understanding processes quickly. * Maintains strict confidentiality of all provider files. * Intermediate skills in GSuite. * Telehealth experience is a plus! * IMLCC experience is a plus. Remote Salary Range $50,000—$60,000 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for a Manager, Technical Programs to join our team remotely or at HQ in Des Moines, IA. In this role, you will be responsible for leading and growing our TPM team as we scale client implementations across OpenLoop’s care delivery verticals. This role is ideal for someone with hands-on program management experience who’s ready to step into people leadership — balancing execution, operational excellence, and team development. What You'll Do * Manage a team of TPMs, providing coaching, performance feedback, and career development. * Own staffing, prioritization, and resource alignment across multiple concurrent client implementations. * Partner with cross-functional leads (Sales, Product, Clinical, Support) to remove blockers and ensure delivery quality. * Drive consistency in process adoption, KPI tracking, and team-wide communications. * Act as the escalation point for complex technical or client-facing challenges. * Contribute to process improvements, best practices, and scalable systems that raise the bar for program delivery. * Own and directly lead client implementations as needed, stepping in to support high-priority or complex programs. * Foster a culture of accountability, growth, and collaboration within the TPM team. * Other duties as assigned. Who You Are * Bachelor’s degree in Engineering, Business, or related field. * 4-6+ years in program management, with direct experience leading implementations or high-performing cross-functional teams. * Proven ability to coach and develop individuals, with prior mentorship or team leadership experience. * Comfortable balancing team leadership with hands-on problem solving. * Excellent communication and relationship-building skills across technical and non-technical teams. * Highly organized, with a knack for creating clarity in fast-paced or ambiguous environments. * Proficiency with project management and reporting tools (e.g., Asana, Jira, Smartsheet). Remote Salary Range $115,000—$125,000 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for a Part-Time Office Administrative Assistant to join our team at HQ in Des Moines, IA. In this role, you will be responsible for providing essential support to ensure the smooth and efficient operation of daily office and administrative functions. You’ll play a key role in supporting internal teams, organizing schedules, and maintaining excellent communication across the organization. This role is anticipated to work approximately 20 hours per week. Intended schedule: Monday to Friday 10AM to 2PM with some variability due to special projects or events.  What You'll Do * Manage calendars, schedule meetings, and coordinate travel logistics for team members. * Prepare and format documents, reports, and presentations with a high degree of accuracy. * Greet guests and serve as the main point of contact for office-related inquiries and assist with in-office event coordination. * Maintain office organization, including supply inventory, mail distribution, snack and vendor coordination. * Assist in special projects related to the office or administrative needs of the CEO. * Support facilities needs including office access management, maintenance requests, safety procedures, and office layout planning. * Assist with event planning, meeting coordination, and team communications. * Other duties as assigned. Who You Are * 2+ years of experience in an administrative support role (preferred but not required). * Highly organized and detail-oriented, with strong time management skills. * Proactive and resourceful with the ability to anticipate needs and solve problems. * Clear and professional communicator, both written and verbal. * Comfortable working independently and collaborating in a fast-paced team environment. * Proficient in Microsoft Office Suite, Google Workspace, and Zoom or similar platforms. * Demonstrates a high level of customer service and a strong attention to detail, ensuring both internal and external clients feel valued and well-supported. Remote Salary Range $20—$23 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for a Payroll Analyst to join our team in a hybrid model at our HQ in Des Moines, IA. In this role, you will be responsible for managing and processing payroll across multiple EINs and states, ensuring compliance with all payroll tax regulations, and delivering a high-quality experience for both employees and contractors. This role requires strong attention to detail, a solid understanding of payroll operations, and a collaborative mindset. What You'll Do * Process end-to-end payroll for W-2 employees and 1099 contractors across multiple states and EINs. * Ensure accurate payroll tax filings and payments at the federal, state, and local levels. * Respond to and resolve tax agency notices; support audits as needed. * Reconcile payroll data, identify discrepancies, and take corrective action. * Collaborate with People and Finance teams to maintain data accuracy and improve processes. * Provide timely, professional support to employees regarding payroll inquiries. * Other duties as assigned. Who You Are * 3–5 years of experience in payroll processing and complex payroll tax compliance/registration required. * Experience with multi-state and multi-EIN payroll operations highly preferred. * Strong understanding of payroll tax regulations and reporting requirements required. * Detail-oriented, analytical, and proactive problem solver. * High level of confidentiality and professionalism in handling sensitive data. * Experience with payroll systems such as Rippling, ADP, Gusto, or similar. * Adaptable to new systems and able to troubleshoot integration issues. Remote Salary Range $65,000—$76,000 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for a People Operations Partner to join our team in a hybrid model at our HQ in Des Moines, IA. In this role, you’ll collaborate closely with our strategic people partners to work on contracts, ensure compliance with employment regulations, and support employees throughout the lifecycle. You’ll help drive operational excellence while ensuring a positive and informed employee experience. What You'll Do * Collaborate with the Strategic People Partners on contracts, compliance, and general People Operations initiatives. * Process payroll for contractors and W2 employees accurately and on time. * Partner with cross-functional teams and to ensure compliance with employment laws, internal policies, and best practices. * Act as a trusted resource for employees, addressing concerns, providing support and facilitating programs that drive morale and retention. * Support the People Operations Coordinator in maintaining up-to-date employee records and changes. * Support internal processes related to onboarding, off-boarding, and employee lifecycle events. * Assist with audits, reporting, and other compliance-related initiatives. * Help drive process improvements and contribute to People Ops projects that enhance the employee experience. * Other duties as assigned. Who You Are * Bachelor’s degree in Human Resources, Business Administration, or related field (or equivalent experience). * 5+ years of experience in HR or People Operations roles. * 2-3 years of experience running payroll is highly preferred.  * Strong understanding of compliance requirements. * Exceptional communication, problem-solving, and organizational skills. * Proficiency in HRIS systems and MS Office/Google Workspace. * A proactive, solution-oriented mindset with a passion for creating exceptional employee experiences.   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for a Performance & Data Manager- Medical Assistant Operations, to join our team remotely or at HQ in Des Moines, IA.  In this role, you will be responsible for overseeing performance monitoring, analysis, and reporting for our Certified Medical Assistant (CMA) team. This role is critical to driving operational efficiency, supporting staff development, and improving overall service quality. By introducing structured performance oversight and data-driven decision-making, this position will play a key role in elevating the effectiveness of both the Certified Medical Assistant team and the broader organization. What You'll Do * Monitor and evaluate daily CMA performance metrics, identifying trends, anomalies, and improvement opportunities. * Collaborate closely with CMA supervisors, trainers, and leadership to recommend and implement data-driven performance enhancement strategies. * Lead root cause analyses of recurring performance or process challenges, proposing practical solutions to address underlying issues. * Develop and maintain clear, accurate, and consistent performance reporting tools and dashboards. * Ensure the integrity and accuracy of all performance data used in reporting and decision-making. * Present actionable insights to leadership and stakeholders in a clear, concise, and visually compelling format. * Support ongoing efforts to optimize CMA workflows and align operational outcomes with business goals. * Contribute to the continuous improvement of staff development processes through targeted performance insights. * Other duties as assigned. Who You Are * 3+ years of experience in healthcare operations, performance management, or data analytics. * Familiarity with CMA roles and workflows in clinical or managed care settings preferred. * Strong proficiency in Excel and reporting/visualization tools (e.g., Tableau, Power BI, or similar). * Proven ability to analyze large data sets, identify performance drivers, and make actionable recommendations. * Excellent communication and presentation skills; able to translate complex data into clear, business-relevant insights. * Highly organized and detail-oriented, with a proactive approach to problem-solving. * Comfortable working in a fast-paced, metric-driven environment with multiple stakeholders. Remote Salary Range $59,000—$69,000 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for a Sales Engineer to join our team remotely or at HQ in Des Moines, IA. In this role, you will be responsible for bridging the gap between our health tech products & systems, and client needs. You will design and deliver scalable solutions, integrate with healthcare systems, and ensure seamless adoption of our platforms. This role is highly client-facing — you’ll communicate system capabilities, demo our products, and build care pathways that showcase how OpenLoop technology powers modern care delivery. What You'll Do * Partner with sales, product, and implementation teams to understand client requirements and design technical solutions. * Lead product demos and presentations, clearly explaining system capabilities to both technical and non-technical stakeholders. * Build and present care pathways and workflows that illustrate how OpenLoop supports patient care and operational efficiency. * Scope, configure, and support integrations with EHRs, telehealth platforms, scheduling, billing, and other healthcare IT systems (FHIR, HL7, HIPAA-compliant APIs). * Use tools like Zoho Flow, Zoho Desk, Zoho CRM, Postman, Insomnia, Amazon Connect, Amazon SES, and Twilio to design, test, and support client integrations. * Collaborate with clients during onboarding to configure workflows, troubleshoot issues, and ensure smooth adoption. * Provide technical guidance and serve as the escalation point for customer support. * Capture client insights and relay structured feedback to the product and engineering teams to help shape the roadmap. * Contribute to the development of reusable solution templates, documentation, and demo environments. * Other duties as assigned. Who You Are * Bachelor’s degree in Computer Science, Engineering, Health Informatics, Information Systems, or a related field (or equivalent practical experience). * 1–3 years of experience in sales engineering, implementation, technical consulting, or similar client-facing technical roles. * Comfortable using technical tools like Zoho Flow, Zoho Desk, Zoho CRM, Postman, Insomnia, Twilio, Amazon Connect, and Amazon SES required; bonus if you’ve also worked with Zapier, n8n, HubSpot, Salesforce, Zendesk, SendGrid, or AWS Lambda. * Experienced in health tech, SaaS, or B2B software as a Solutions Engineer, Implementation Consultant, or Technical Account Manager. * Skilled in API integrations (REST, JSON, OAuth) and familiar with EHR/EMR standards (FHIR, HL7, SMART on FHIR). * Strong communicator who can confidently demo products, present workflows, and explain system capabilities to both technical and non-technical audiences. * Able to translate clinical/operational needs into scalable technical solutions. * Thrives in a fast-paced startup environment, adaptable, collaborative, and willing to wear multiple hats. Remote Salary Range $85,000—$100,000 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for a Senior Analyst, FP&A to join our team remotely or at HQ in Des Moines, IA. You will play a critical role in financial planning, analysis, and decision support. In this role, you will be responsible for creating financial models, analyzing financial performance, and providing insights to guide business strategies and decision-making processes. The ideal candidate will have strong analytical skills, attention to detail, and the ability to communicate financial information effectively to stakeholders. What You'll Do * Develop and maintain financial models to support forecasting, budgeting, and long-term planning. * Prepare monthly, quarterly, and annual financial reports, including variance analysis and commentary on financial performance. * Analyze financial statements, trends, and key performance indicators (KPIs) to provide actionable insights for management. * Assist in the development of annual budgets and periodic forecasts, working closely with various departments to gather input and ensure accuracy. * Monitor actual performance against budgets and forecasts, identifying variances and providing recommendations for corrective actions. * Support strategic planning initiatives by analyzing financial data and trends to assist in the development of business strategies. Conduct scenario analyses and financial simulations to evaluate potential business opportunities and risks. * Work with cross-functional teams to gather financial information, understand business drivers, and support decision-making processes. * Prepare presentations and reports for senior management and Board, highlighting key financial metrics and strategic recommendations. * Identify opportunities for improving financial processes and systems to enhance efficiency and accuracy. * Assist in the implementation of new financial tools and technologies. * Provide financial analysis and support for special projects and initiatives as required by the finance team or senior management. * Other duties as assigned Who You Are * Bachelor's Degree in Finance, Accounting, or related field * 4-6 years of experience in a financial planning, analysis, or a related financial role. * Experience working within FP&A for a fast growing start-up is a must.  * Experience within Private Equity or Investment Banking is a plus.  * Experience with financial modeling, budgeting, and forecasting. * Strong analytical and problem-solving skills, with the ability to interpret complex financial data and provide actionable insights. * Proficiency in Microsoft Excel, financial modeling, and data analysis. * Experience with financial software or ERP systems is a plus. * Excellent communication skills, with the ability to present financial information clearly and effectively to both financial and non-financial stakeholders. * Attention to detail and the ability to work independently as well as part of a team. Remote Salary Range $83,000—$96,000 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

OpenLoop is seeking a strategic powerhouse to lead our demand generation engine and fuel our next wave of growth.   As Senior Manager of Demand Generation, you'll architect and execute effective activation campaigns that drive awareness, engagement, and qualified leads for our customers.  You'll blend a variety of Account Based Marketing generation techniques, paired with creativity, and tech-savvy strategy, to reach the right audience at the right time, with the right message. This is a hands-on leadership role for someone who’s just as comfortable building strategy as they are rolling up their sleeves and working side by side with the team.  What You’ll Do: * Build and lead our new ABM growth marketing programs, including but not limited to developing comprehensive strategies, outlining specific goals, and targeting key audiences. * Create and curate personalized content, including but not limited to emails, websites, social media posts, and other materials, that resonates with the specific needs and interests of our clients  * Report out on the progress of all campaigns and associated metrics to stakeholders, documenting best practices and key learnings. * Run account based marketing campaigns across advertising, email, events, direct mail, and more.  * Partner and coordinate with our Sales team on running integrated plays.  * Build trusting relationships within target accounts, with the goal to expand business and retain our valued customers. * Be available for 10% travel * Other duties as assigned.   Who You Are * 10+ years of demand generation marketing experience (Account Based Marketing preferred). * Experience with key metrics such as CAC, LTV, payback periods and what levers drive these. * Experience with account based marketing fundamentals.  * Proven ability to work independently and be comfortable “creating the path” rather than walking it.  * Recent, hands-on experience, (within the last 3 years) executing campaigns within marketing automation and ad platforms * Minimum 3 years managing a high performing marketing team in a fast-paced environment * Strong ability to communicate clearly and concisely within the immediate team, as well as cross-functionally with different departments, and executive levels. * Fantastic organizational skills with a strong sense of urgency and accountability. * Bonus Points if you have experience in the following areas: * Experience working in a startup or fast-growing organization * Knowledge of the healthcare industry and related marketing strategies   Remote Salary Range $108,000—$126,000 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

 About The Role OpenLoop is seeking a strategic powerhouse to lead our demand generation engine and fuel our next wave of growth.   As the Sr. Manager, Demand Generation (SMB), you'll architect and execute effective activation campaigns that drive awareness, engagement, and qualified leads for our small to mid-sized customers.  You'll blend a variety of marketing generation techniques, paired with creativity, and tech-savvy strategy, to reach the right audience at the right time, with the right message. This is a hands-on leadership role for someone who’s just as comfortable building strategy as they are rolling up their sleeves and working side by side with the team.  What You’ll Do: * Build and lead our new SMB (Small & Medium sized businesses) clients through growth marketing programs.  These “brick and mortar” clients (a.k.a. physical offices ) seek exciting and competitive marketing solutions to drive growth to their doors.  * This role will lead and further mature our industry publications, such as Meta ads, Google/YouTube Ads, email marketing, and use data to drive these efforts, through conversion rate optimization, etc. * Lead lifecycle marketing for our self-serve SMB brick and mortar programs helping turn top of funnel interest into customers and customers into high revenue generation customers.  * Lead team managing “activation” efforts for our brick and mortar customers to drive patient adoption.  * Lead and build out successful pipeline generation efforts across new markets * Run account based marketing campaigns for our employer segment, running integrated campaigns across advertising, email, events, direct mail, and more. * Partner and coordinate with our Sales team on running integrated plays.  * Be available for 10% travel * Other duties as assigned. Who You Are:  * 10+ years of demand generation marketing experience (high volume B2B SMB experience highly preferred) * Experience with key metrics such as CAC, LTV, payback periods and what levers drive these. * Experience with account based marketing fundamentals.  * Proven ability to work independently and be comfortable “creating the path” rather than walking it.  * Recent, hands-on experience, (within the last 3 years) executing campaigns within marketing automation and ad platforms * Minimum 3 years managing a high performing marketing team in a fast-paced environment * Strong ability to communicate clearly and concisely within the immediate team, as well as cross-functionally with different departments, and executive levels. * Fantastic organizational skills with a strong sense of urgency and accountability. * Bonus Points if you have experience in the following areas: * Experience working in a startup or fast-growing organization * Knowledge of the healthcare industry and related marketing strategies   Remote Salary Range $108,000—$126,000 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for a Sr. Product Manager, Omnichannel Solutions (Patient & IT Applications) to join our team remotely or at HQ in Des Moines, IA.  In this role, you will be responsible for leading the strategy and execution of our communications and IT applications—core systems that power how we engage with and support patients. You will be responsible for building and modernizing the entire communications ecosystem, including voice, SMS, chat, and email channels. This role is critical to delivering a frictionless, scalable, and intelligent patient experience. You’ll work closely with IT, operations, and clinical teams to ensure we adopt and fully leverage best-in-class tools from platforms like Amazon Connect and Twilio, while integrating seamlessly with CRM systems such as Zoho. From call center modernization to intelligent outreach workflows, this is a hands-on role that blends product leadership, technical coordination, and stakeholder alignment. What You'll Do * Define and manage the product vision and roadmap for all customer-facing communications tools (voice, SMS, chat, and email).  * Ensure we are delivering scalable and intelligent solutions that meet the evolving needs of both patients and internal teams. * Create a unified strategy for how OpenLoop communicates with patients across all touch points—coordinating and documenting use cases, processes, and best practices for voice calls, SMS, emails, and chat. * Ensure all communication / messaging is consistet in tone, quality level, compliance, and positive experience. * Oversee the adoption and integration of modern communication technologies, including cloud-based platforms, AI-powered chatbots and virtual assistants, omnichannel orchestration tools, and real-time sentiment analysis solutions. * Evaluate new capabilities from Amazon and Twilio and recommend innovations that improve efficiency and patient satisfaction. * Lead the evolution of our call center operations by introducing advanced routing, IVR workflows, automation, and AI.  * Ensure the contact center scales effectively and integrates cleanly into operational and clinical workflows. * Collaborate with IT engineers, operations leads, and clinical stakeholders to implement tools and launch features.  * Translate complex requirements into technical specifications and drive execution across teams. * Ensure all communication systems integrate tightly with our CRM (Zoho) and patient-facing platforms to maintain a unified view of patient interactions. * Define and track KPIs like call volume, response times, conversion rates, and CSAT.  * Implement systems to monitor and optimize performance while maintaining HIPAA and other regulatory compliance. * Stay on top of trends in patient communication and contact center technology—bringing new ideas to the table and piloting next-gen experiences that set OpenLoop apart. * Other duties as assigned. Who You Are * Bachelor’s degree in Computer Science, Information Systems, Engineering, Business Administration, or a related field is preferred.  * 8+ years of product management experience, with at least 4 years owning communications or contact center platforms (Amazon Connect, Twilio, or similar). * Deep understanding of call center workflows, omnichannel communication strategies, and customer engagement metrics (e.g. handle time, CSAT, call containment). * Proven experience coordinating and documenting multi-channel communication systems—from system design to policy and compliance frameworks. * Demonstrated success in deploying cloud-based communication platforms, integrating AI-powered tools, and driving adoption of omnichannel engagement solutions. * Hands-on familiarity with Twilio APIs, Amazon Connect, and supporting technologies like AWS Lambda, Contact Lens, or programmable voice/chat APIs. * Experience integrating communications with CRMs such as Zoho, Salesforce, or HubSpot. * Strong project leadership, agile product management capabilities, and the ability to thrive in cross-functional environments. * Excellent communication and stakeholder management skills—you can align technical teams, operational leaders, and clinical stakeholders around a shared vision. * Experience in tele-health, HIPAA-compliant systems, or EHR/CRM integrations in healthcare settings is a plus. Remote Salary Range $134,000—$156,000 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for a Technical Accounting and Financial Reporting Manager to join our team remotely or at HQ in Des Moines, IA. In this role, you will be responsible for being the internal expert on complex and evolving accounting topics such as revenue recognition (ASC 606), lease accounting (ASC 842), stock-based compensation, business combinations (ASC 805), and others. The position will provide accounting leadership and due diligence support for mergers, acquisitions, and other strategic initiatives, ensuring proper treatment and alignment with reporting requirements. As we scale, a dedicated resource ensures our accounting policies, memos, and disclosures evolve appropriately. What You'll Do * Serve as the in-house expert on complex accounting areas, including ASC 606 (Revenue Recognition), ASC 842 (Lease Accounting), ASC 718 (Stock-Based Compensation), ASC 805 (Business Combinations), and others. * Own and maintain accounting policies, technical memos, and disclosures in alignment with current U.S. GAAP standards. * Provide technical accounting guidance and due diligence support for mergers, acquisitions, and other strategic initiatives. * Lead research and implementation of new accounting standards as applicable. * Collaborate cross-functionally with Finance, Legal, and FP&A teams to ensure accurate treatment and reporting of non-routine transactions. * Oversee external reporting and serve as the key point of contact for financial and other audits. * Review and update internal controls as related to technical accounting areas. * Communicate complex accounting concepts in a clear, concise manner to both technical and non-technical stakeholders. * Other duties as assigned Who You Are * 7+ years of progressive experience in technical accounting, including Big 4 public accounting and public company environments. * CPA required. * Deep knowledge of U.S. GAAP, including recent experience with ASC 606, ASC 842, ASC 718, and ASC 805. * Strong written and verbal communication skills with experience writing technical memos and working with external auditors. * Excellent analytical skills, detail-oriented, and a proactive problem-solver. * Ability to manage multiple projects and priorities in a fast-paced environment. * Experience supporting M&A transactions is highly preferred. * Experience in a SaaS, healthcare, or technology company is a plus. * Familiarity with SEC reporting requirements is a bonus. Remote Salary Range $110,000—$130,000 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for a Technical Program Manager to join our team remotely or at HQ in Des Moines, IA. In this role, you will be responsible for implementing and managing clients in an OpenLoop service line care vertical. The ideal candidate will have experience integrating technology and coordinating support resources for clients, products, or programs. What You'll Do * Develop and define program scope, objectives, and success criteria. Create a detailed project plan outlining tasks, timelines, and resource requirements. * Lead and motivate cross-functional teams to achieve project goals. Foster a collaborative and communicative team environment. * Communicate program objectives, status, and outcomes to stakeholders. Manage relationships with internal and external stakeholders. * Identify potential risks and develop strategies for mitigation. Proactively address issues to minimize disruptions to project timelines. * Develop and manage program budgets, ensuring efficient resource allocation. Monitor and control project expenses to stay within budget constraints. * Establish and enforce project management methodologies and quality standards. Conduct regular reviews to ensure deliverables meet specified standards. * Prepare and present regular progress reports to senior management. Maintain comprehensive project documentation. * Manage changes to project scope, schedule, and costs. Ensure that change requests are thoroughly evaluated and documented. * Identify opportunities for process improvements and implement best practices. Conduct post-project evaluations to capture lessons learned. * Other duties as assigned. Who You Are * Bachelor’s degree in engineering or a similar field required. * 3+ years of experience as a Technical Program Manager or in a similar role, with a focus on systems, product, or program configuration. * Proven track record leading end-to-end engineering or implementation projects, ideally in startup or healthcare environments. * Familiarity with Webhooks, understanding of API architecture, design, and best practices. * Proficiency in programming languages highly preferred. * Demonstrated ability to implement and configure technologies required. * Strong leadership and organizational skills. * Excellent communication and interpersonal abilities. * Proficient in project management tools and software. * Must be a proactive, quick learner with problem solving skills. Remote Salary Range $85,000—$100,000 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.