About OpenLoop
OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian
Williams, with the vision to bring healing anywhere. Our tele-health support
solutions are thoughtfully designed to streamline and simplify go-to-market care
delivery for companies offering meaningful virtual support to patients across an
expansive array of specialties, in all 50 states.
Our Company Culture
We have a relatively flat organizational structure
here at OpenLoop. Everyone is encouraged to bring ideas to the table and make
things happen. This fits in well with our core values of Autonomy, Competence
and Belonging, as we want everyone to feel empowered and supported to do their
best work.
Manager of Lab Operations & Vendor
Partnerships
About The Role
OpenLoop is looking for a Manager of Lab Operations & Vendor
Partnerships to join our team remotely or at HQ in Des Moines,
IA. In this role, you will be responsible for owning our end-to-end lab
operational workflows, from managing vendor relationships to optimizing
processes and collaborating with cross-functional teams. This person will serve
as the primary point of contact for all lab-related operations, working closely
with Product, Clinical, and Client teams to ensure seamless lab processes that
align with our protocols and growth goals.
What You’ll Do:
- Own all lab operations end-to-end — from
process development to execution and performance tracking.
- Manage relationships
with external lab partners, ensuring service quality, operational alignment, and
compliance with clinical protocols.
- Collaborate cross-functionally with
Product, Clinical, and Operations teams to streamline lab workflows, improve
efficiency, and support new initiatives.
- Drive continuous improvement across lab
processes, identifying automation and optimization opportunities.
- Support new client
and vendor integrations, ensuring lab capabilities align with business and
clinical needs.
- Monitor and analyze lab performance metrics, addressing issues
proactively and implementing corrective actions.
- Develop and scale a lab
operations team as business needs grow, ensuring consistent quality and delivery
standards.
- Stay current on industry regulations and best practices to maintain
compliance and operational excellence.
- Other duties as assigned.
Who You Are:
- Bachelor’s
degree in Healthcare Administration, Life Sciences, Operations Management, or
related field.
- 7+ years of experience in healthcare operations, lab management, or
diagnostics partnerships.
- Proven success owning and managing external lab
partnerships and vendor relationships.
- Strong understanding of clinical
protocols, compliance requirements, and lab workflows.
- Experienced
collaborating with product and technical teams to improve processes and
integrate lab operations.
- Exceptional organizational, communication, and
partnership management skills.
- Comfortable operating in a fast-paced, high-growth
environment with evolving structure.
- Strategic thinker with a hands-on,
problem-solving mindset.
Sound like a
good fit? We’d love to meet you.