About OpenLoop
OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian
Williams, with the vision to bring healing anywhere. Our tele-health support
solutions are thoughtfully designed to streamline and simplify go-to-market care
delivery for companies offering meaningful virtual support to patients across an
expansive array of specialties, in all 50 states.
Our
Company Culture
We have a
relatively flat organizational structure here at OpenLoop. Everyone is
encouraged to bring ideas to the table and make things happen. This fits in well
with our core values of Autonomy, Competence and Belonging, as we want everyone
to feel empowered and supported to do their best work.
About The Role
OpenLoop is looking for a Manager of Lab
Operations & Vendor Partnerships to join our team remotely
or at HQ in Des Moines, IA. In this role, you will be responsible for owning our
end-to-end lab operational workflows, from managing vendor relationships to
optimizing processes and collaborating with cross-functional teams. This person
will serve as the primary point of contact for all lab-related operations,
working closely with Product, Clinical, and Client teams to ensure seamless lab
processes that align with our protocols and growth goals.
What You’ll Do:
- Own all lab operations
end-to-end — from process development to execution and performance
tracking.
- Manage relationships with external lab partners, ensuring service
quality, operational alignment, and compliance with clinical
protocols.
- Collaborate cross-functionally with Product, Clinical, and Operations
teams to streamline lab workflows, improve efficiency, and support new
initiatives.
- Drive continuous improvement across lab processes, identifying automation
and optimization opportunities.
- Support new client and vendor integrations, ensuring
lab capabilities align with business and clinical needs.
- Monitor and analyze lab
performance metrics, addressing issues proactively and implementing corrective
actions.
- Develop and scale a lab operations team as business needs grow, ensuring
consistent quality and delivery standards.
- Stay current on industry regulations and
best practices to maintain compliance and operational excellence.
- Other duties as
assigned.
Who You
Are:
- Bachelor’s degree in Healthcare Administration, Life
Sciences, Operations Management, or related field.
- 7+ years of experience
in healthcare operations, lab management, or diagnostics
partnerships.
- Proven success owning and managing external lab partnerships and vendor
relationships.
- Strong understanding of clinical protocols, compliance requirements, and
lab workflows.
- Experienced collaborating with product and technical teams to improve
processes and integrate lab operations.
- Exceptional organizational, communication,
and partnership management skills.
- Comfortable operating in a fast-paced,
high-growth environment with evolving structure.
- Strategic thinker with a
hands-on, problem-solving mindset.
Our Benefits
In addition, for salaried positions you would also be eligible
for:
- Medical, Dental, and Vision plans
- Flexible Spending/Health Savings Accounts
- Flexible PTO
- 401(k) + Company
Match
- Life Insurance, Pet insurance, and
more
Sound like a
good fit? We’d love to meet you.