About The Role

OpenLoop is looking for a Supply Chain Manager, Lab Partners & Vendor Management to join our team remotely or at HQ in Des Moines, IA. In this role, you will be responsible for owning our end-to-end lab operational workflows, from growing and managing lab vendor relationships, towards optimizing processes in collaboration with cross-functional teams. This person will serve as the primary point of contact for all lab-related operations, and managing the successful growth our lab vendor network. 

Note:  This is not a clinical / lab operations position. We are seeking lab vendor management experience, familiarity with best practices, and high service standards to support high volume lab requests, across the U.S. 

What You’ll Do:

• Own all lab operation vendor processes, best practices and contractual oversight, from end-to-end, including but not limited to process development to execution and performance tracking of all lab vendors.
• Manage relationships with external lab partners, ensuring service quality, operational alignment, and clinical compliance.
• Collaborate cross-functionally with Product, Clinical, and Operations teams to streamline lab workflows, improve efficiency, and support new initiatives.
• Drive continuous improvement across lab processes, identifying automation and optimization opportunities.
• Support new client and vendor integrations, ensuring lab capabilities align with business and clinical needs.
• Monitor and analyze lab vendor performance metrics, addressing issues proactively and implementing corrective actions.
• Develop and scale a lab operations team as business needs grow, ensuring consistent quality and delivery standards.
• Stay current on industry regulations and best practices to maintain compliance and operational excellence.
• Other duties as assigned.

Who You Are:

• Bachelor’s degree in Business, Operations Management, or related field.
• 5-7 years of experience in a supply chain focused role overseeing a network of lab operations, lab management, and/or diagnostics partners.
• Proven success owning and managing lab partnerships and vendor contracts and contractual service standards.
• Strong understanding of clinical protocols, compliance requirements, and lab workflows.
• Experienced collaborating with product and technical teams to improve processes and integrate lab operations.
• Exceptional organizational, communication, and partnership management skills.
• Comfortable operating in a fast-paced, high-growth environment with evolving structure.
• Experience with growing / scaling partnerships, to support growth in our companys' lab operations services
• Experience with strategic relationship building, and problem ability to solve problems with a proactive mindset

Our Benefits

In addition, for salaried positions you would also be eligible for:

• Medical, Dental, and Vision plans
• Flexible Spending/Health Savings Accounts
• Flexible PTO
• 401(k) + Company Match
• Life Insurance, Pet insurance, and more