About OpenLoop
OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian
Williams, with the vision to bring healing anywhere. Our tele-health support
solutions are thoughtfully designed to streamline and simplify go-to-market care
delivery for companies offering meaningful virtual support to patients across an
expansive array of specialties, in all 50 states.
Our
Company Culture
We have a
relatively flat organizational structure here at OpenLoop. Everyone is
encouraged to bring ideas to the table and make things happen. This fits in well
with our core values of Autonomy, Competence and Belonging, as we want everyone
to feel empowered and supported to do their best work.
About the Role
- Cross-Functional Collaboration
- Partner with
engineering teams to improve system reliability and deployment practices
- Engage with teams on SRE guidelines and best practices about automation and
infrastructure
- Work with security teams to implement secure, compliant
infrastructure
- Operational Excellence
- Ensure 24/7 system availability and rapid incident response
- Implement and maintain disaster recovery and business continuity plans
- Lead efforts to increase automation, observability and monitoring
- Skilled at performance tuning — identifying bottlenecks at infra, app, and
network layers.
- Security
- Understanding of cloud security principles (least privilege, network
segmentation, encryption at rest/in transit).
- Familiarity with
compliance frameworks (SOC 2, ISO 27001, GDPR, HIPAA) and how SRE supports
them.
- Cultural
- Advocate for
blameless culture and continuous improvement.
- Collaborate closely with
product and engineering to make reliability a shared responsibility.
Requirements
- 4+ years of experience in infrastructure, DevOps, or Site
Reliability Engineering
- Proven track record implementing
large-scale, distributed systems
- Strong background in AWS,
particularly with serverless architecture and container
orchestration
- Solid understanding of observability, incident
management, and system resilience best practices.
- Strong proficiency in
at least one programming language (Typescript, Python, Go, etc.).
- Knowlegde of Linux/Unix systems and networking
- Experience
with Infrastructure as Code (AWS CDK, Cloudformation)
- Proficiency with monitoring and observability tools (Prometheus,
Grafana, ELK, etc.)
- Knowledge of CI/CD pipelines and
deployment automation (Github Actions, Jenkins, etc)
- Understanding of
database systems and performance optimization
- English (C1/C2)
fluency
- Ability to translate technical concepts to
non-technical audiences
- Experience with agile methodologies and project
management
Our
Benefits
In addition to competitive salaries, this role
includes:
- Formal employment (“Planilla”) under a Peruvian entity —
all legal benefits in soles (CTS, Gratificaciones, etc.).
- Full-time
schedule: Monday–Friday, 9am–6pm.
- Unlimited vacation days 🏖️ — yes, we
mean it!
- EPS healthcare (Rimac) covered 100%.
- Oncology
insurance (Rimac) covered 100%.
- AFP retirement plan.
- Coworking
access in Miraflores, Lima — with free beverages, talks, bicycle parking, and
amazing city views.
- Company laptop and tools provided.
Disclaimer: This position is also open for candidates with some kind of
disabilities that are part of the CONADIS list. The coworking is adequate for
people with special mobility needs.
Sound like a
good fit? We’d love to meet you.