About the Role

• Project Implementation: Supports implementation readiness by reproducing and documenting issues, validating configuration changes, and ensuring system stability before client handoff. Assists with testing and confirming that project deliverables meet quality standards.
• Program Management: Maintains trackers, dashboards, and shared documentation to reflect testing progress, open issues, and project status. Updates templates and internal tools to support the Implementation team’s efficiency.
• System Configuration and Problem Solving: Performs basic configuration validations, tests fixes, and identifies potential risks or inconsistencies. Troubleshoots bugs and provides feedback on test results to Implementation.
• External Stakeholder Management: Collaborates with internal teams and Customer Success to communicate issue status and test outcomes. May assist in preparing client-facing updates for critical issues or release validations.
• Team Relationship: Provides QA coverage and testing support to Implementation Specialists and TPMs. Ensures clear and organized documentation, and smooth collaboration across ongoing projects.
• Reporting and Documentation: Maintains incident logs, documents test results, and updates the internal knowledge base. Supports creation and maintenance of process templates, configuration guides, and QA documentation.
• Risk Management: Escalates issues promptly with severity details and context to ensure proper triage. Supports validation steps to reduce risk prior to production releases.
• Continuous Improvement: Identifies recurring issues or inefficiencies in testing and implementation workflows, recommending improvements to enhance quality and team operations.
• Internal Stakeholder Management: Works closely with Implementation team to align on priorities, testing needs, and timelines across multiple client projects.

Requirements

• Bachelor’s degree in Business or Industrial Engineering, Information Systems, or related field.
• 0–2 years SaaS support, QA, or troubleshooting experience; strong documentation and problem-solving skills
• Ability to quickly learn and apply software configuration and troubleshooting skills (preferred).
• Curiosity about technology and willingness to learn low-code/no-code tools or workflow automation (e.g., Zapier, Make) is a plus.
• Strong organizational and time management skills; able to handle multiple priorities.
• Proactive problem-solver with a collaborative mindset.
• Fluency in English (C1) and excellent written and verbal communication skills.
• Available to work in a hybrid work model.

Our Benefits

In addition to competitive salaries, this role includes:

• Formal employment (“Planilla”) under a Peruvian entity — all legal benefits in soles (CTS, Gratificaciones, etc.).
• Full-time schedule: Monday–Friday, 9am–6pm.
• Unlimited vacation days 🏖️ — yes, we mean it!
• EPS healthcare (Rimac) covered 100%.
• Oncology insurance (Rimac) covered 100%.
• AFP retirement plan.
• Coworking access in Miraflores, Lima — with free beverages, talks, bicycle parking, and amazing city views.
• Company laptop and tools provided.

Disclaimer: This position is also open for candidates with some kind of disabilities that are part of the CONADIS list. The coworking is adequate for people with special mobility needs.