About OpenLoop
OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian
Williams, with the vision to bring healing anywhere. Our tele-health support
solutions are thoughtfully designed to streamline and simplify go-to-market care
delivery for companies offering meaningful virtual support to patients across an
expansive array of specialties, in all 50 states.
Our Company Culture
We have a relatively flat organizational structure
here at OpenLoop. Everyone is encouraged to bring ideas to the table and make
things happen. This fits in well with our core values of Autonomy, Competence
and Belonging, as we want everyone to feel empowered and supported to do their
best work.
About the Role
OpenLoop is looking for a Technical Lead to
join our team remotely with an async-friendly culture. This role is part of Hey
Revia, the AI technology company recently acquired by OpenLoop. As we integrate
Hey Revia’s AI Contact Center and AI Care Engine into OpenLoop’s national
telehealth platform, this position will be foundational in shaping the technical
architecture that powers care delivery at scale.
In this role, you will
be responsible for leading system architecture, enabling AI-driven workflows,
and building the engineering foundations behind Hey Revia’s zero-retention,
HIPAA-ready platform. You will serve as both a hands-on engineer and a technical
leader as we scale AI capabilities across clinics, care teams, and nationwide
virtual care operations.
What You'll Do
- Architect distributed, compliant backend systems on GCP (Cloud Run,
Pub/Sub, BigQuery)
- Own system design decisions, including
service boundaries, data schemas, and language tradeoffs (Go, Python,
TypeScript)
- Lead integration and orchestration of AI models,
including open-source LLMs, embeddings, and speech pipelines
- Optimize prompts, evaluations, and agent behavior using tools like
LangFuse
- Drive observability: event-driven ingestion, tracing,
automated QA for call transcripts and EHR data (FHIR/Medplum)
- Act as
a player-coach: contribute to core code paths while mentoring
engineers
- Collaborate cross-functionally with Product, Design,
and Clinical Ops to align technical strategy
- Champion reliability,
compliance (HIPAA/SOC2), and scalable engineering practices
- Other
duties as assigned.
Who You Are
- Bachelor’s degree in Computer
Science, Engineering, or equivalent experience
- 8+
years of software engineering experience, including 2+ years as a Tech Lead or
team lead
- Expert-level skill in at least one of Go, Python, or
TypeScript/Node, with ability to review full-stack code
- Deep
experience building distributed systems, containerized deployments (Docker, k8s,
Cloud Run), and event-driven architectures
- Hands-on experience with
LLMs: open-source model hosting (vLLM, Ollama), embeddings, and RAG
design
- Familiarity with regulated domains (HIPAA, SOC 2)
and/or healthcare data standards (FHIR, HL7)
- Strong written and verbal
communication; able to turn complexity into crisp RFCs and clear
direction
- Bias toward action with comfort in fast-paced,
high-ownership engineering environments
Our
Benefits
In addition,
for salaried positions you would also be eligible for:
- Medical, Dental, and Vision plans
- Flexible
Spending/Health Savings Accounts
- Flexible PTO
- 401(k) + Company Match
- Life Insurance, Pet insurance,
and more
Sound like a good fit? We’d love to meet
you.