About The Role

OpenLoop is looking for a Business Process Specialist to join our team remotely or at our headquarters in Des Moines, IA. In this role, you will be responsible for analyzing, documenting, and improving workflows across our virtual care ecosystem. This role will be instrumental in identifying bottlenecks in patient workflows, monitoring queues, and optimizing processes to enhance efficiency and patient satisfaction. While experience with AI-driven process automation is a plus, it is not required. 

What You’ll Do:

Process Analysis & Improvement 

• Analyze and document end-to-end workflows for patient journeys, provider interactions, and operational processes.
• Identify bottlenecks and inefficiencies where patients get stuck in workflows, proposing solutions to enhance user experience.
• Develop and maintain process maps, identifying opportunities for automation and optimization.
• Collaborate with cross-functional teams (operations, product, engineering, and customer success) to implement data-driven process improvements.

Queue Monitoring & Problem-Solving

• Proactively monitor patient and provider queues to identify delays and inefficiencies in real time. 
• Investigate root causes of workflow disruptions and develop rapid solutions.
• Provide ongoing performance analysis, leveraging operational metrics to optimize patient flow and reduce friction points.

Project Management & Stakeholder Collaboration

• Prepare and manage project estimates, timelines, milestones, and resource allocation for process improvement initiatives.
• Work closely with internal stakeholders to align process improvements with business objectives and operational needs. 
• Present findings and recommendations to leadership, supporting strategic decision-making with data-backed insights.
• Other duties as assigned.

Technology & AI Integration (Nice to Have)

• Identify opportunities where AI-driven automation can enhance workflows and rescue manual intervention.
• Work with product and engineering teams to explore AI - powered solutions for process optimization. 

Who You Are:

• 1 -3+ years of experience in process analysis, process improvement, or business operations - preferably in digital health, healthcare operations, or telehealth.
• Strong experience with process mapping tools (e.g., Visio, Lucidchart, Miro, or BPMN Software).
• Proficiency in data analysis to track workflow performance and identify trends. 
• Experience working in healthcare, telehealth, or virtual care is strongly preferred.
• Familiarity with queue monitoring, workflow optimization, and patient experience enhancement.
• Excellent problem-solving, analytical, and communication skills.