About the Role

OpenLoop is hiring a Patient Support Specialist to join our remote team. In this role, you'll deliver high-quality, empathetic support to patients while quickly becoming a subject matter expert across patient care functions. You'll identify gaps in care, propose improvements, and ensure a seamless experience tailored to each client’s needs. Success in this position requires strong communication skills, proficiency with multiple software platforms, and a deep understanding of the healthcare landscape.

What You'll Do

• Become a subject matter expert across multiple patient support functions, processes, and client programs.
• Identify and escalate gaps in patient care or service delivery to ensure timely resolution and improved outcomes.
• Utilize various software platforms and tools to document, track, and resolve patient inquiries.
• Provide professional, compassionate, and high-quality support to patients via phone, email, chat, or other communication channels.
• Understand and adapt to the unique workflows and care models of each healthcare client.
• Collaborate with internal teams (clinical, operational, and technical) to improve processes and enhance the patient experience.
• Maintain a high level of professionalism and empathy during all patient interactions.
• Adhere to HIPAA and other healthcare compliance standards.
• Other duties as assigned.

Who You Are

• 2+ years of experience in a patient-facing or healthcare support role.
• Strong understanding of healthcare services, terminology, and patient care coordination.
• Excellent verbal and written communication skills with a focus on active listening and empathy.
• Comfortable using and learning multiple software tools and systems.
• Proven ability to identify process gaps and contribute to continuous improvement initiatives.
• Strong organizational and time management skills in a fast-paced environment.