About the Role

OpenLoop is looking for a Director Revenue Operations to join our team remotely or at HQ in Des Moines, IA. In this role, you will be responsible for driving operational excellence across our marketing, sales, and customer success teams. This key leadership role will focus on optimizing marketing lead flow, demand generation processes, Ideal Customer Profile (ICP) mapping, and leveraging data-driven insights to ensure scalable growth. Additionally, you will manage the deal desk and quote approval processes, while serving as the Chief of Staff to the CCO, supporting strategic initiatives and ensuring alignment across revenue-generating functions.

What You'll Do

• Optimize lead handoff processes; collaborate on ICP-focused campaigns; analyze and improve program performance.
• Develop and refine ICPs to guide targeting, segmentation, and resource allocation across teams.
• Build analytics frameworks; deliver actionable insights on pipeline and retention; ensure data quality and accessibility.
• Design scalable sales processes and methodologies; improve pipeline management and forecasting in partnership with sales leadership.
• Equip revenue teams with tools, content, and training; lead onboarding and enablement in collaboration with L&D.
• Manage quote-to-cash process; approve pricing and terms; ensure compliance and streamline approvals.
• Improve workflows across RevOps; drive cross-functional alignment and automation using CRM tools.
• Support CCO with strategic planning, project execution, and executive-level reporting and communications.
• Other duties as assigned

Who You Are

• 8+ years in RevOps, Sales Ops, or Marketing Ops in high-growth B2B (SaaS/Tech preferred)
• Deep expertise in sales process design, enablement, and deal desk operations
• Skilled in driving lead flow, demand generation, and ICP development
• Strong data-driven decision-making and process optimization abilities
• Proficient in Salesforce, HubSpot, Zoho, and marketing automation tools
• Experience optimizing CRM workflows, lead scoring, and quote-to-cash
• Proven cross-functional leadership and project execution
• Analytical mindset with strong communication and executive-facing skills
• Prior Chief of Staff or executive advisory experience preferred