About The Role

OpenLoop is looking for a Pharmacy Operations Specialist to join our team remotely -or- at HQ in Des Moines, IA.  In this role, you will be responsible for identifying bottlenecks, streamlining workflows, and implementing technology-driven solutions to enhance our pharmacy operations. This role sits at the intersection of operations, technology, and process improvement, ensuring seamless medication management, improved queue management, and scalable workflows.

What You’ll Do

• Oversee end-to-end prescription operations, to include but not limited to RX fulfillment to ensure accuracy, efficiency, and service consistency.
  • support RX operations for new serice lines or new RX that is enteirng our RX offerings, test and build out new RX orders for our medical providers (new formulary / substance)
  • know and understand the workflow of all RX logistics of medication requirements, compliance and clinical protocols
  • pharmacy pricing, support / maintain the ordering system
  • will work with 3rd party pharmacy partners (pharmacy technician experience is a plus)
  • partner with clinical leadership, customer success and implementation teams
• Manage daily communication with pharmacy partners and internal teams to address operational needs.
• Act as the primary escalation point for internal stakeholders regarding fulfillment issues.
• Track operational SLA performance, ensuring compliance and highlighting areas for improvement
• Manage, report out and communicate delays, or service issues, such as billing, shipments, fulfillment turnaround time,  RX inventory levels, in addition to other performance metrics.
• Generate recurring reports on key metrics to inform and support strategic decision or solutions.
• Identify recurring fulfillment and service issues and collaborate with teams to implement solutions.
• Support and drive continuous process improvements to enhance fulfillment workflows and partner satisfaction.
• Other duties as assigned

Who You Are

• Bachelor’s degree in Business, Management, or a related field.
• 2-3 years of experience in healthcare operations, workflow optimization, or process improvement
  • pharmacy fulfillment operations preferred 
• Demonstrated success in identifying inefficiencies and implementing scalable cross-functional solutions. 
• Strong analytical and organizational skills.
• Basic technical knowledge (e.g., system workflows, ticketing tools, CRM platforms).
• Excellent communication and interpersonal skills.
• Proven ability to manage multiple tasks with attention to detail and deadlines
• Motivated and driven, who thrives in a challenging / fast-paced environment 
• Frequent and effective communicator