Optimizing Telemedicine Practice with R. Jason Hallock, MD, MMM, SOC Telemed
Dr. R. Jason Hallock, MD, MMM leads the management of clinical and administrative strategy at SOC Telemed, ensuring that top-rated medical standards are met across all clinical specialties.
In this episode of MedStreet Journal, Dr. Hallock discusses how hospitals can start and optimize the use of telemedicine practice in their workflow. He also shares how they can help enable organizations to build sustainable telemedicine programs in any clinical specialty.
“Learn about those workflows and how to iterate on those workflows. And then you can take those basic workflows to any specialty.” [19:24]
Who is Dr. Jason Hallock? [0:55]
Dr. Hallock has more than twenty years of experience within some of the nation’s most highly developed, clinically integrated networks. He came to telemedicine last year with SOC Telemed, managing our nearly 200 physician practice and critical care, emergency, and general neurology, as well as psychiatry.
What is the difference between telemedicine and telehealth? [4:49]
Jason shares that he thinks that telemedicine is just medicine and that the word “tele” will go away in the future, much like “internet banking” where it is just now “banking”. He adds that this is the interaction between the patient and the doctor. And telehealth encompasses something broader, and it includes specialties in providers, nurses, social workers and wearable technologies.
Telemed IQ [6:35]
This supports on-demand, scheduled, and rounding telemedicine workflows in acute and post-acute settings. It is really about being able to intelligently match all the factors, to get the doctor where and when they need to be there based on the patient's clinical need. It intelligently knows what doctors are qualified and already accepted by those hospitals. And then it matches them up to when they're available.
What are the challenges they need to overcome when using technology? [11:19]
Jason shares that all hospitals or independent systems, in terms of implementing a clinical program, are sort of similar. For their team, they just have to streamline as much as possible, get doctors that are able to work from these systems. He also mentioned that hospital has so much patient information that is vulnerable to attacks so they developed an IT department with high trust certification.
Trends that can be seen in telemedicine or in the healthcare industry in general [13:38]
He mentioned that the trend is going to be used more and more in acute care telemedicine inside the four walls of the hospital. Another one is you can really virtualize nearly all the work that a doctor does as long as it's not involving a procedure on the patient and it can be effective.
Technologies that have limited virtual engagement [16:44]
Virtual engagement is a barrier technologists, like in radiology, have to overcome. Jason says that sometimes it really requires the need to touch the patient.
Advice for companies and healthcare organizations to start using telemedicine [18:20]
Get a couple of programs running and learn about those basic workflows to any specialty. There will be differences but the basis will all be the same and that is how you get to success when you want to start the telemedicine endeavor
Milestones and achievements [20:06]
Jason shares that SOC Telemed became a publicly-traded company. They were also able to stand up some programs in the early days of COVID when the hospitals were in crisis.
Jason answers the rapid-fire round of questions. [23:03]
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