End-to-end virtual care operations. Powered by AI.
Your growth shouldn’t be restricted by your operational capacity. OpenLoop’s operational infrastructure and proprietary virtual care AI runs your operations so you can focus on scaling.
- 24/7/365 Patient support via email, chat, and phone
- 700,000+ Patients seen per month
AI support that keeps patients engaged.
Across every OpenLoop-powered program, the same AI layer is watching for the two things that quietly damage a patient’s experience: the unanswered message and the patient who’s slowly drifting out of care. It catches both in real time — so nothing sits, and no one is left on read.
Product Overview
AI, built into the non-clinical work patients notice most.
Our AI operations are ingrained in the scheduling, billing, and support infrastructure that comes with every OpenLoop-built program. Clinical decisions and care always stay with a licensed clinician.
Faster answers, day or night
Billing, simplified
Scheduling that runs itself for the patient
Proactive check-ins, not guesswork
Admin, off your plate
The support layer patients actually feel.
Always-on answersFaster resolution on non-clinical questions, day or night
24/7/365 supportHigh-quality patient support, backed by AI-assisted triage
Lighter admin loadLess admin work landing on your team’s desk
Early care-gap alertsCare gaps flagged early, so our clinicians can step in sooner
Built into the platformAI-powered care operations built into the OpenLoop infrastructure — not available as a standalone product
How It Works
AI shows up at every step of the patient journey.
-
01
Patient reaches out
A patient messages in with a question, a scheduling need, or a billing issue — through the channel they already use.
-
02
AI triages and resolves
AI answers what it can resolve immediately and routes anything clinical or complex to the right person on our care team, with full context attached.
-
03
Clinicians focus on care
Our clinicians and support staff spend their time on the conversations that need a human, not the ones AI already handled.
Ready to see AI in action across your business?
Takes less than 2 minutes to get started.
Frequently Asked
Questions? We've got answers.
Does AI replace clinicians or support staff?
No. AI handles non-clinical questions like scheduling and billing so our clinicians and support team can focus on care. Anything clinical or complex is routed to a licensed clinician or a member of our support team.
How does AI improve patient support response times?
AI resolves common, non-clinical questions the moment a patient sends them, instead of waiting in a queue. That means faster answers for patients and fewer routine tickets for our support team to work through.
Can AI help with billing questions?
Yes. AI can pull account and invoice details and resolve common billing questions immediately, escalating anything more complex to our support team.
How does OpenLoop use AI to reduce admin work?
AI supports intake follow-ups, documentation prep, and routine patient communications, taking repetitive administrative tasks off your plate. Learn more on the Launchpad page.
Is patient data secure when AI is involved?
Patient data is handled within OpenLoop’s existing clinical infrastructure and security practices. AI operates inside that same environment rather than as a separate, disconnected system.
Does this cost extra on top of the platform?
No. AI is built into the OpenLoop operating system and comes standard with every program you launch.