Remote patient monitoring and chronic care management, staffed by real clinicians
Connected devices only work as a business if it’s billable and someone acts on the data. OpenLoop pairs care management services with a platform built on real clinical oversight, not a dashboard your team has to run alone.
- 24/7/365 Patient support
- 50-State Clinician network
- 900,000+ Patients per month
Your devices are collecting data.
Is anyone billing or acting on it?
The CCM care gap
- Patients managing more than one chronic condition don't get sick on a schedule.
- A missed refill or a quietly worsening symptom can go unnoticed for weeks between visits.
- Chronic care management software only closes that gap when there's a real clinician behind it, building the plan and reaching out proactively.
The RPM billing gap
- Devices ship, readings come in, and then nothing happens with them — no clinician reviews the trend, no claim gets filed.
- RPM billing codes only reimburse monitoring and clinical review work that's documented and submitted correctly.
Start filling the gaps.
Continuous monitoring and coordinated response,
on one platform
Remote monitoring, coordinated care, and billing all run through one platform — staffed by real clinicians, not just software, so your team never has to chase the data.
RPM services — continuous monitoring, not a once-a-visit snapshot
OpenLoop’s RPM services connect patient devices — BP cuffs, glucometers, pulse oximeters, CGMs, and smart scales — directly into the same platform clinicians already use.
- A running view of how a patient trends week over week, not a single office-visit reading
- AI flags the outlier readings that need clinician attention instead of burying them in routine data
CCM platform — coordination that closes gaps, not just check-ins
Each enrolled CCM patient gets a clinician who builds and maintains a care plan across their chronic conditions, not a single-condition checklist.
- Medication oversight across every active condition
- Regular touchpoints between scheduled visits
- Proactive outreach before a small issue becomes a bigger one
how it works
From device to documented visit — and from data to a care plan that follows the patient
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01
Enroll & set up
Patients are enrolled, devices are shipped and configured, and a clinician builds an initial care plan across all active conditions. Device logistics and care-plan setup are handled end-to-end.
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02
Monitor & coordinate
Readings transmit automatically so clinicians see continuous trends instead of appointment-day snapshots, while the clinician delivers remote monitoring and follow-ups between visits and adjusts the plan as needed.
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03
Review, document & bill
A clinician reviews and documents the RPM data and every CCM touchpoint, and OpenLoop's revenue cycle team turns the work into a submitted claim — RPM and CCM billed correctly, not left as a backlog.
One partner, not three vendors
Care management programs usually mean stitching together a device company, a separate data platform, and a billing vendor. OpenLoop's white-label RPM platform unifies device logistics, clinical oversight, and billing into one system.
Integrates with existing EHR systems
CCM runs on the same white-label infrastructure
One partner, backed by 50-state coverage
RPM detects the trend; CCM's care team acts on it
Why OpenLoop
Built for care management as a program not a pilot
50-state clinician network, nationwide pharmacies and labs, API-led EHR integration, and payer coverage.
Nationwide, credentialed clinician network
Family medicine, internal medicine, and chronic care specialists, licensed in all 50 states.
RPM billing
made simple
A payer network with Medicare contracts, built to convert monitoring work into reimbursement.
Deliver remote monitoring and follow-ups
Sustain outcomes between visits with care coordination that’s ongoing, not appointment-only.
Seamless EHR integration
RPM data, care plans, and touchpoints live inside the systems clinicians already use.
24/7 patient support
Coverage between readings and touchpoints, not just during office hours.
Frequently asked
Questions? We’ve got answers.
What is remote patient monitoring (RPM) and how does it work?
RPM uses connected devices — like blood pressure cuffs, glucometers, or pulse oximeters — to send patient health data to a clinician between visits. On OpenLoop’s platform, that data feeds directly into the same system clinicians use for documentation and billing.
What is chronic care management (CCM) and who is it for?
CCM is ongoing care coordination for patients managing two or more chronic conditions. A clinician builds and maintains a care plan, oversees medications, and checks in between visits rather than waiting for the next appointment.
How is CCM different from RPM — and can the two run together?
RPM collects and flags patient data from connected devices between visits. CCM is the clinical response to that data — care planning, medication oversight, and follow-up. They run on the same white-label platform and are commonly paired, so RPM detects the trend and CCM’s care team acts on it, functioning as one coordinated program rather than two separate tools. That same device logistics, monitoring, and billing infrastructure also scales to other programs where continuous data adds clinical value. [See how it works] for the full program build.
Is this software, or does OpenLoop provide the clinicians too?
OpenLoop supplies the clinicians — family medicine, internal medicine, and chronic care specialists — who build and sign off on CCM care plans. Licensed clinicians also review flagged RPM trends and outlier readings, rather than a device simply logging numbers with no one behind them. It’s a staffed care program, not a dashboard a client has to run themselves.
Which devices are compatible with OpenLoop's RPM services?
The platform supports common RPM devices including blood pressure cuffs, glucometers, pulse oximeters, continuous glucose monitors (CGMs), and smart scales. A device alone collects data — OpenLoop’s platform adds device logistics, clinician review, and billing on top of the device, so the data turns into a documented, reimbursable clinical activity instead of a number in an app. [Explore the platform] for the current supported device list.
Does RPM actually get reimbursed, and how is billing handled?
Yes. RPM reimburses two things: device supply and clinician monitoring time, each with its own CPT codes. OpenLoop’s medical group and revenue cycle team documents and submits that work so it qualifies and is done correctly and efficiently. The monitoring platform is paired with revenue cycle management and a payer network with Medicare contracts, so billing is handled as part of the same infrastructure — not a separate vendor relationship.
How is CCM billed?
CCM bills against a monthly time threshold. In 2026, it is at least 20 minutes of care coordination work per patient, usually aligning with the direction of the care plan. OpenLoop’s medical group and payer network, including Medicare coverage, supports and operates the full cycle RCM and the billing on the back end through our medical group.
Do RPM and CCM integrate with our existing EHR?
Yes. OpenLoop’s platform is built for EHR integration, so RPM readings, CCM care plans, touchpoints, and documentation appear alongside the rest of a patient’s record rather than in a separate, disconnected system.
Which conditions qualify for CCM?
Eligible CCM patients will have multiple (2 or more) chronic conditions expected to last at least 12 months or until the patient’s death and/or that place them at significant risk of death, acute exacerbation and/or decompensation, or functional decline. A clinician determines eligibility as part of enrollment.