Introducing Launchpad
Launch enterprise-grade, white-label virtual care infrastructure
in just days.
Your vision, our turnkey virtual care infrastructure. Build your dream virtual care brand in days with Launchpad.
- 700k+ Patients seen per month
- 400+ Virtual care brands supported
The difference
Stop building infrastructure.
Start building your business.
The enterprise-grade technology and clinical operations, used by the largest virtual care brands, are already built and running. You simply determine the right programs for your audience. All that time you get back is spent focusing on patients and growing your business.
Typical build 6-12 months
- Website
- Intake
- Credentialing
- Pharmacy
- Scheduling
- Billing
Launchpad Days
Everything you need. Ready to launch.
Product overview
One unified, white-label
virtual care platform.
Launchpad helps brands create a virtual care business in just days, not weeks or months, with a unified platform and enterprise-grade infrastructure that keeps pace with evolving patient expectations. No more piecemeal vendors or tech. One platform, one vendor, smarter virtual care.
A no-code technology platform
Build and launch your website, patient portal, intake form, video conferencing, and more without writing a single line of code. Describe your audience, and Launchpad recommends your programs and builds your branded storefront — no dev sprint, no design contractor, no ongoing maintenance backlog.
An AI partner, built into every layer
AI isn’t a bolt-on feature here — it’s woven through Launchpad end to end. It helps you identify the clinical programs that fit your audience, helps personalize the patient experience, and powers on-demand, world-class patient support around the clock. The result is a better, more seamless patient experience.
CMO-authored and vetted clinical protocols
Every program on Launchpad runs on protocols developed and refined across more than 500,000 patient encounters per month. You’re not writing clinical logic from scratch or guessing at what a safe, defensible protocol looks like — it’s already been built and clinically vetted.
Pre-built, clinician-reviewed intake
Every program ships with intake forms that are already clinically compliant and optimized for patient experience. Describe your audience, and Launchpad recommends and pre-selects the right intake flow — no building forms field by field.
A nationwide clinician network
Launchpad connects your patients to OpenLoop’s clinician network — thousands of clinicians trained on 100+ clinically-vetted protocols, licensed in all 50 states. You don’t recruit, credential, or manage a single clinician — we’ve got it covered.
Pharmacy and fulfillment
Once a clinician approves a prescription, Launchpad routes it straight to pharmacy and fulfillment, and ships directly to the patient’s door. The pharmacy relationships, the routing logic, and the shipment tracking are already built — you never touch a pharmacy contract.
White-labeled patient portal
Patients can book and view appointments, track shipments, manage subscriptions, and access helpful resources inside a patient portal that’s branded to you. No separate tool or platform to buy, configure, or connect.
Patient communications
Appointment reminders, medication shipment updates, lab result alerts, and follow-up messages all run automatically, branded under your business, and managed by OpenLoop. So patients know what’s coming next.
Billing
Payment processing, subscriptions, and insurance workflows run through the same platform — no stitching together a separate billing vendor or reconciling systems by hand.
Reporting and promotions, in your hands
See exactly how your business is performing with live volume and revenue reporting — patients seen, conversion, drop-off, and more, right inside your admin dashboard. Launch and manage your own coupons, discounts, and promotions directly on the platform, and adjust anytime, no dev ticket required.
Why OpenLoop
How you benefit with OpenLoop
What you unlock
- Full ownership and control of your brand — build it, modify it, and grow it on your own terms, anytime, without touching the clinical side.
- A fully branded website, patient portal, and mobile experience — built and maintained no-code.
- A nationwide clinician network trained on 100+ protocols, across dozens of high-quality programs.
- End-to-end clinical operations covering pharmacy fulfillment, billing, scheduling, communications and more.
- Coupons, discounts, and promotions you launch and manage with built-in revenue reporting to help track success.
- AI woven through the experience — supporting clinicians, automating patient support, and streamlining operations end-to-end.
What you save
- The 6–12 months typically spent building a virtual care tech stack from scratch.
- The engineering resources required to build and maintain a custom website or portal.
- The cost and time of recruiting, credentialing, and managing clinicians in-house.
- The legwork of negotiating your own pharmacy relationships.
- The overhead of stitching together separate scheduling, billing, and communications tools.
- The clinical and legal review cycles required to build protocols and intake internally.
See it running on your brand.
How it works
Getting started is simple.
-
01Sign up for Launchpad
Share your goals, audience, and programs — then build a new site or connect the one you have.
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02Launchpad builds your clinical infrastructure
Intakes, portal, provider visits — all of it, end-to-end, under your brand.
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03Go live and grow
Your new virtual care business, up and running in as little as a few days.
Flexible integration
Already have a tech stack?
Integrate directly into OpenLoop’s
clinical infrastructure.
Care anywhere isn’t one-size-fits-all — and neither is your tech stack. OpenLoop’s operating system supports many flexible integrations, so you can extend care without starting from scratch.
Clinical support
Clinical standards built in.
Leverage the clinical expertise and workflows developed through serving over 500,000 patients per month. As the clinical compliance landscape changes, OpenLoop works to keep your platform current.
- HIPAA Compliant
- NCQA Credentialing
- 50-State Licensed
- Rigorous Protocols Clinically Vetted
Frequently asked
Questions? We’ve got answers.
What is Launchpad?
Launchpad is OpenLoop’s turnkey white-label telehealth platform — the software you use to build, brand, and own your virtual care business end to end. OpenLoop owns and runs every clinical operation behind it, including the clinician network, pharmacy, and compliant intake, so you never have to manage that side yourself.
How fast can I launch on Launchpad?
Most operators can launch their brand in as little as a day. Launchpad’s AI helps you identify the right clinical programs, builds your branded website and intake in minutes, and connects you to a licensed clinician network that’s already running — so there’s no multi-month build cycle.
Do I need to have a website built before I start?
No. You describe your audience and goals, and Launchpad helps you build your website, brand, and helps you identify the clinical programs and setup that fit. You can add more programs or adjust your offering later as you grow.
What does Launchpad actually handle for me?
Launchpad is a single, unified platform that handles your website build, identifies programs, plugs in to pre-built clinical operations, and gives you visibility into performance, retention, and revenue. You focus on your brand and your audience.
Do I own and control my Launchpad brand?
Yes. Every patient-facing surface — website, portal, mobile experience, and communications — is built under your brand, and you can build, modify, and manage it yourself at any time. You focus on your brand and audience; OpenLoop’s clinicians, pharmacy, and clinical operations run behind the scenes.
Do I need developers to build or maintain a telehealth website on Launchpad?
No. Launchpad is a no-code platform — you describe your audience and build your branded website, portal, and intake without writing code. Teams with engineering resources can put that time toward their own product instead of maintaining telehealth infrastructure.
Who handles the clinical staffing side?
OpenLoop handles all clinical operations — so you never need to recruit, credential, or manage clinical operations yourself.
I already have a website or patient portal. Can OpenLoop still work for me?
Yes. OpenLoop can integrate its clinical infrastructure — clinician network, pharmacy, protocols, and intake — directly into the systems you already have, instead of requiring the full Launchpad build.