Virtual Caregiver with Tim Washburn

November 04, 2020Tim WashburnHealthtechDigitalHealthTelehealth

Tim Washburn is the Chief Clinical Officer of Electronic Caregiver. They innovated Addison, the Virtual Caregiver: Addison. Addison can engage with and help monitor the health of individuals and families via touch-screen devices strategically placed throughout a residence.

In this episode, Tim Washburn shares his story of going from making automobile batteries to being in the healthcare industry. He also brings fresh insight to the table as he discusses the importance of telehealth which is poised to offer technology that can help people during these trying times.

“One of the big problems in healthcare is there’s all kinds of data now. So, really, providers should be overwhelmed with data. What they really want, what they really need is real-time actionable data that can be customized.” [05:08]

Who is Tim Washburn? [00:49]

Tim Washburn is a registered nurse, originally from Upstate New York. Before he got into healthcare, he was making car batteries in an automobile manufacturing battery facility. He leveraged the opportunity to get into the healthcare industry because his first wife encouraged him to widen his experience in the field. That's when he decided to formulate it when the opportunity came up.

What is the Electronic Caregiver? [01:42]

Electronic Caregiver was founded by Anthony Dohrmann in 2009. They’ve always focused on the safety and health of individuals, maintaining someone’s safety in their home.. Over the years, they have been bringing different levels of technology. One of the main technologies are ProHealth that’s introduced two years ago. The next product that’s coming up in beta at the end of 2020 is AddisonPass.

3D Caregivers [03:41]

In order to create impact and engage individuals, you need someone that they can relate to. So Addison Pass’ 3D virtual giver is a state-of-the-art, 3D-animated, connected caregiver designed to transform a residence into a digital Smart Health Home, providing chronic care management, rehabilitation, aging in place, behavioral health and care coordination, for patients of all ages. With its embedded real-sense camera, speakers and other functions, taking care of the patient virtually is not only a verbal interaction but also watches their physical routine.

How does Electronic Caregiver communicate to their target market? [11:21]

Tim believes that one of the most important parts is the user interface. From a communication and engagement standpoint, he said that you have to meet the clients where they are and not base it on the limitations of a poorly designed app. The other important part is connecting to different types of care teams.

Tim talks about the trends he noticed in the healthcare industry. [17:12]

The Covid-19 crisis spotlighted and accelerated a really important change and the acceptance of telehealth. The trends that Tim has seen is the necessity that has driven us to accept telehealth in space. The other big trend is the concept of ownership.

How does the pandemic affect Electronic Caregiver and how do the company pivot it around? [20:54]

When Covid-19 was in its initial phase, Electronic Caregiver had already proactively provided their staff with ProHealth. He said that the idea was to get supervisors notified if someone was not feeling well. They created a package and protocol for all of their employees such as pre-screening at home, check up with doctors at no cost on the employees. That resulted in zero Covid-19 cases from their company.

What were the challenges faced by the Electronic Caregiver? [26:32]

The first one is the sense that it can’t really be easy. Creating a solution that helps individuals be accountable of their health is a win-win situation. The goal is to use it as a revenue source for the doctors, benefit covered by the medical care, provide technology to medical patients with chronic illness, 24/7 care coordination team. The big problem was it sounded too good to be true.

Another barrier, as Tim puts it, is culture. When it comes to home safety and managing your chronic illness. The last resistance was telehealth isn’t as good as in-person visits.

Advice for people who wants to get in telehealth [30:59]

  • Begin with the end in mind.
  • Be agile. Be adaptable.
  • Don’t get too full of yourself.

Tim answers the rapid-fire round of questions. [33:31]

Relevant Links:

Website 1:

Website 2: