The future of healthcare works at OpenLoop.

OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.   We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. About the Role OpenLoop is looking for a Amazon Connect Systems Engineer (AWS) to join our team remotely or at HQ in Des Moines, IA. In this role, you will be responsible for managing and evolving the platforms that power our customer conversations across phone, SMS, chat, and email. You’ll own the configuration and performance of systems like Amazon Connect, Twilio, and Zoho Desk, ensuring seamless communication across the customer journey. This role is equal parts systems administrator, business partner, and strategist—you’ll configure workflows, optimize experiences, troubleshoot issues, and help us explore new tools that support our growth.   What You'll Do * Serve as the primary administrator for Amazon Connect, Twilio, Zoho Desk, and other communication platforms. * Configure routing logic, workflows, queues, IVRs, chat and SMS flows, escalation rules, and email automations. * Design, build, and optimize Amazon Connect contact flows, leveraging AWS services (Lambda, EventBridge, IAM) for automation and scalability. * Develop and manage Twilio Studio workflows, ensuring SMS compliance (A2P 10DLC, opt-out regulations) and reliable delivery. * Monitor system performance and troubleshoot issues across voice, chat, SMS, and email channels. * Manage access, roles, hours of operation, and permissions across platforms. * Build and maintain dashboards to track system KPIs, agent performance, and customer interactions. * Use data to recommend improvements in routing, agent utilization, customer experience, and SLAs. * Proactively identify friction points and implement system or process solutions.Collaborate with operations and product teams to identify communication pain points and opportunities. * Lead evaluations of new platforms or integrations that improve communication workflows. * Stay current with trends in digital engagement, omnichannel contact centers, and cloud-based communications. * Maintain documentation on system architecture, configuration, SOPs, and troubleshooting. * Ensure all systems are configured with scalability, security, and compliance in mind. * Other duties as assigned.   Who You Are * Bachelor’s degree in Computer Science, Information Systems, or a related field. * 3+ years of experience administering communication platforms (e.g., Amazon Connect, Twilio, Zendesk, Zoho Desk, Five9, Talkdesk) * AWS Connect experience is required * Working knowledge of telephony fundamentals (SIP trunking, PSTN routing). * Hands-on expertise with Amazon Connect (contact flow design, IVRs, call recording) and Twilio (Studio flows, API integrations). * Proven ability to configure and optimize workflows across multiple channels (voice, SMS, chat, email). * Strong understanding of contact center and customer service operations. * Experience building dashboards and reports using native tools or BI platforms. * Familiarity with APIs and integration principles. * Self-directed, curious, and collaborative mindset. * Excellent written and verbal communication. * Experience with platform integrations (e.g., syncing telephony with CRM or helpdesk). * Knowledge of AWS tools like Lambda, EventBridge, and IAM. * Experience with monitoring/alerting tools and designing high-availability, redundant communication architectures. * Understanding of compliance and data privacy standards (HIPAA, GDPR, SOC2) in customer communications. * Background in evaluating or implementing new communication platforms.   In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more     -------------------------------------------------------------------------------- Sound like a good fit? We’d love to meet you.    

OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.   We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. About The Role OpenLoop is looking for an API Security Engineer to join our team (remote or Des Moines, IA). The API Security Engineer is responsible for designing, implementing, and maintaining security controls that protect the organization’s APIs, integration layers, and service-to-service communication. This role ensures that APIs are securely designed, thoroughly tested, continuously monitored, and compliant with both internal policies and external regulations. The engineer works closely with developers, product teams, and security leadership to build secure, scalable, and resilient API ecosystems.  The engineer focuses on using secure-by-design, privacy-by-design, and security-first principles to reduce vulnerabilities. Individuals in this role possess a wide range of cybersecurity and software engineering technical acumen, the ability to think like an attacker and exceptional communication skills. When security issues are discovered, the engineer proactively communicates with the appropriate technical and leadership teams to ensure a focus on risk mitigation. The engineer constantly assesses products for weaknesses and recommends ways to mitigate them before they are exploited. Ultimately, the role focuses on executing a comprehensive security & technology roadmap to protect our platform, data, systems, and clients, while ensuring compliance with HIPAA, HITRUST, and other healthcare regulations. What You’ll Do: * Build relationships with developers and stakeholders to incorporate security principles into engineering design and deployments. * Define and maintain API security standards, guidelines, and best practices. * Work with engineering and product teams to incorporate security requirements into API design, including authentication, authorization, rate limiting, encryption, and data validation. * Assess architecture diagrams and integration flows for security risks and propose mitigation strategies. * Perform manual and automated security testing of APIs (e.g., fuzzing, penetration testing, misuse-case reviews). * Identify & validate vulnerabilities, i.e. injection flaws, broken authentication, access control issues, insecure deserialization, and misconfigurations. * Ensure integration of security testing tools into CI/CD pipelines (SAST, DAST, API-specific scanners). * Implement API-level logging, anomaly detection, runtime protections, and threat monitoring. * Investigate and respond to API-related security incidents, breaches, or suspicious activity. * Collaborate with SOC, DevSecOps, and engineering teams to develop alerting and mitigation processes. * Develop and enforce API security policies aligned with organizational risk management. * Conduct regular security reviews and maintain documentation for audits and assessments. * Provide guidance to developers on secure API design and coding practices. * Deliver training sessions, code review feedback, and threat-modeling workshops. * Document security findings, outline remediation options and oversee mitigation. * Support the rollout and adoption of API gateways, identity platforms, and secure coding tools. * Focus on automation to aid in efficiencies with both testing and remediation of findings. * Attend and participate in product meetings addressing security requirements for new and existing products. * Build services and tools to enable developers and engineers to easily use security components * Support the ability to “shift left” and incorporate security early on and throughout the development lifecycle. * Communicate vulnerability results to both technical and non-technical users, through influential messaging. * Regularly research and learn new tactics, techniques and procedures (TTPs) in public and closed forums, and work with colleagues to assess risk and implement/validate controls as necessary through the CI/CD pipeline. * Enrich DevSecOps architecture with security standards and best practices. * Partner with teams to define key performance indicators (KPIs) and metrics across business units. * Ensure regulatory compliance (e.g., PCI, HIPAA, HITRUST, NIST CSF) through effective security controls and processes. * Other duties as assigned. Who You Are: * Bachelor's degree in computer science (preferred), information assurance, MIS or related field, or equivalent. * 7+ years of security and systems administration-related experience, with at least 3 years in cloud and security engineering experience  * Experience with operations and security across Amazon Web Services (AWS) and/or Google Cloud Platform (GCP). * Strong understanding of API architectures (REST, GraphQL, gRPC, WebSockets). * Experience with OAuth2, OIDC, JWT, API keys, mTLS, and other authN/authZ models. * Hands-on experience with API gateways (e.g., Kong, Apigee, AWS API Gateway, NGINX). * Ability to obtain and maintain technical team and business support to influence a collaborative effort to reduce attack surface while performing rapid, continuous implementation. * Understanding of OWASP, CVSS, the MITRE ATT&CK framework and the software development lifecycle (SLDC). * Knowledge of Payment Card Industry (PCI), Health Information Portability and Accountability Act (HIPAA), Gramm-Leach-Bliley Act (GLBA), National Institute of Standards (NIST) or International Standards Organization (ISO) requirements. * Self-starter requiring minimal supervision. * Excellence in communicating business risk and remediation requirements from assessments. * Analytical and problem-solving abilities with a proactive, risk-based approach. * Highly organized and efficient. * Demonstrated strategic and tactical thinking, along with decision-making skills and business acumen. * Experience in healthcare or digital health is a plus. * Strong customer service orientation. * Adaptability to handle dynamic and challenging environments. * Energetic, resourceful, and appropriate work intensity to get the work done. * Strong people acumen and relationship skills In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   -------------------------------------------------------------------------------- Sound like a good fit? We’d love to meet you.    

OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.   We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. About the Role OpenLoop builds the platform behind virtual care and modern care delivery. As Chief Compliance Officer (CCO), you will define and own our enterprise compliance strategy and operating model. You’ll design and scale a risk-based program covering clinical, pharmacy, privacy-adjacent, security-adjacent, and commercial activities. You’ll be accountable for the effectiveness of the program, for well-governed decision-making, and for measurable risk reduction across our product lines and service offerings. What You'll Do * Build & lead the function: Stand up the Compliance organization (Healthcare Compliance, Pharmacy Compliance, Monitoring & Testing). Establish vision, staffing plan, budget, and success metrics. * Own the risk framework: Implement an enterprise compliance risk assessment (ECRA) that identifies the top risks, quantifies impact/likelihood, sets risk appetite, and produces a prioritized quarterly remediation roadmap. * Policy & control architecture: Create a lean, living library of policies, standards, and SOPs mapped to legal and regulatory obligations (HIPAA/HITECH, state privacy, state practice of medicine, telehealth/telepharmacy rules, CLIA, FDA/FTC/DEA touchpoints as applicable). Ensure version control, ownership, and training coverage. * Monitoring, testing, & reporting: Establish continuous monitoring, internal audits, and issue management workflows. * Product & growth enablement: Embed compliance into product development, launch gates, marketing/advertising, vendor onboarding, and new market entry. Be a consultative partner who accelerates smart bets and blocks only what’s truly high-risk. * Incident readiness & response: Coordinate with Security and Privacy (under the CISO) and Legal on investigations, breach response, regulator engagement, and consumer communications. Lead post-incident lessons learned. * Third-party & FDR oversight: Define due diligence, contracting standards, and ongoing oversight for vendors, prescribers, partner pharmacies, and other downstream entities. * Training & culture: Deliver role-based, high-signal training; cultivate an open-reporting culture with non-retaliation, hotline oversight, and trend analysis. * Regulatory engagement: Serve as the primary point of contact to relevant regulators and accreditation bodies. Proactively monitor regulatory change and prepare the business. * Board governance: Provide updates to the Board as required. Who You Are * 10-15+ years building and leading compliance programs in technology-forward, multi-state healthcare or pharmacy-adjacent environments (digital health, telehealth, virtual care platforms, healthtech, consumer wellness with medical claims, eRx/fulfillment). * Track record of standing up a function and hiring/mentoring a high-performing team; comfort with greenfield environments. * Demonstrated ability to prioritize ruthlessly and communicate tradeoffs. * Executive presence, excellent written/oral communication, and the ability to influence across Legal, Product, Security, and Clinical. * Builder’s mindset; systems thinker; operationally rigorous * Calm in ambiguity; bias for action; data-informed decision-making * High integrity and sound judgment; low-ego collaborator In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   -------------------------------------------------------------------------------- Sound like a good fit? We’d love to meet you.    

OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.   We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. About the Role OpenLoop is looking for a Commercial Counsel to join our team remotely or at HQ in Des Moines, IA. In this role, you will be responsible for providing legal support across OpenLoop’s commercial operations, including contract drafting and negotiation, compliance review, risk mitigation, and advising internal teams on a wide range of legal matters. You will partner closely with Sales, Client Success, Operations, and Product to help structure deals, streamline processes, and ensure OpenLoop’s continued growth in a highly regulated environment.   What You'll Do * Draft, review, and negotiate a wide variety of commercial agreements, including MSAs, SaaS agreements, BAAs, NDAs, and vendor contracts. * Partner with Sales and Business Development teams to support deal structuring, proposal reviews, and client onboarding. * Provide counsel on telehealth regulatory considerations, data privacy, and healthcare compliance topics impacting commercial activities. * Develop and refine contract templates, playbooks, and internal processes to improve efficiency and scalability. * Advise internal stakeholders on legal risks and provide practical, business-oriented solutions. * Collaborate cross-functionally with Compliance, Finance, Product, and Operations to align legal strategy with organizational goals. * Manage and track contract lifecycle workflows, ensuring timely execution and accuracy of documentation. * Other duties as assigned.   Who You Are * Juris Doctor (JD) from an ABA-accredited law school; active license to practice in at least one U.S. jurisdiction. * 3-6+ years of experience in commercial contracting, preferably in healthcare, telehealth, SaaS, or a high-growth startup environment. * Strong understanding of contract law, data privacy (HIPAA preferred), and regulatory frameworks impacting digital health. * Excellent negotiation, drafting, and communication skills with the ability to translate complex legal issues into clear, practical guidance. * Detail-oriented, organized, and able to manage multiple priorities in a fast-paced environment. * Collaborative and business-minded, with a proactive approach to problem-solving.   In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   -------------------------------------------------------------------------------- Sound like a good fit? We’d love to meet you.    

OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.   We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. About The Role OpenLoop is looking for a strategic, hands-on Cyber Intelligence & Insider Threat Manager to join our team (remote or Des Moines, IA). This role leads our intelligence and insider threat programs, ensuring we can detect, respond to, and reduce risks across employees, contractors, vendors, and partners. You will oversee efforts to identify harmful or high-risk behavior, manage cybersecurity threat intelligence, and help protect the business and brand. The position also builds and maintains key relationships with intelligence-sharing groups, law enforcement, government agencies, and industry peers. This leadership role works across the business—including, but not limited to HR, data owners, legal, physical security, SOC/CSIRT, software development, and IT. Its role focuses on developing a comprehensive IT Security & SecOps roadmap to protect our platform, data, systems, and clients, while ensuring compliance with HIPAA, HITRUST, and other healthcare regulations. What You’ll Do: * Lead and manage the cyber intelligence and insider threat program, ensuring 24/7 security monitoring, incident detection, response, and escalation processes (in coordination with SecOps/SOC/MSSP). * Develop and execute the insider threat strategy, policies, and response playbooks. * Lead insider threat response, including investigation, containment, remediation, and root cause analysis. * Develop and execute a cyber intelligence program to deliver an intelligence-driven and risk-prioritized security program (awareness/technologies/controls) and identification of key risks to the business. * Collaborate with external threat intelligence sources, law enforcement, and government/industry organizations (e.g., H-ISAC) to stay updated on evolving threats, vulnerabilities, and TTPs (tactics, techniques, and procedures). * Centralize multiple threat sources (premium, industry-shared, open-source, dark web), correlate indicators and threats, and distill actionable intelligence, outlining severity, urgency and impact, and ensure they can be understood by both management and technical teams. * Actively inform and engage in security projects across the business to disrupt active or potential threats. * Maintain an up-to-date level of knowledge related to security threats, vulnerabilities and mitigations to reduce attack surface.  * Develop metrics and scorecards to measure risk to the organization, as well as effectiveness and efficiency of threat analysis and response. * Ensure regulatory compliance (e.g., PCI, HIPAA, HITRUST, NIST CSF) through effective security operations controls and processes. * Other duties as assigned. Who You Are: * Bachelor's degree in Information Security, Computer Science, Information Technology, or a related field is preferred. * 8+ years of experience in Information Security, with at least 5 years focused on Cyber Intelligence and Insider Threat. * Applicable knowledge of adversary tactics, techniques and procedures (TTPs), MITRE ATT&ACK framework, CVSS, open source intelligence (OSINT) and deception techniques.  * Demonstrated ability to investigate, handle and track incidents. * Experience in healthcare or digital health is a plus / Experience in government cyber intelligence is a plus. * Deep expertise in security operations, cyber intelligence, threat detection, incident response, and insider threat. * Strong understanding of cyber threat landscape, attack vectors, security technologies, and defensive tactics. * Familiarity with regulatory frameworks (HIPAA, HITRUST, NIST CSF). * Excellent leadership and communication skills with the ability to engage technical and non-technical stakeholders, including senior executives and the board. * Excellent organizational and documentation skills. * Ability to effectively collaborate and communicate with business partners, customers, third parties, and regulatory agencies. * Analytical and problem-solving abilities with a proactive, risk-based approach. * Strategic thinking and the ability to align security risks and initiatives with business objectives. * Detail-oriented with a strong focus on operational excellence and regulatory compliance. * Strong customer service orientation. * Adaptability to handle dynamic and challenging environments. * Energetic, resourceful, and appropriate work intensity to get the work done. * Strong people acumen and relationship skills In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more     -------------------------------------------------------------------------------- Sound like a good fit? We’d love to meet you.    

OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.   We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. About The Role OpenLoop is looking for a DevSecOps Integration Engineer to join our team remotely or at our HQ in Des Moines, IA.  In this role, you will be responsible for being our DevSecOps subject matter expert across the IT, software engineering and product teams.  The ideal candidate is someone who has the ability to provide strategic oversight, possesses a wide range of cybersecurity and software engineering technical acumen, and has the ability to think like an attacker to guide us through potential security issues. What You’ll Do: * Build relationships with developers and stakeholders to incorporate security principles into engineering design and deployments. * Supervise validation in security controls and testing across projects, using SAST, DAST, IAST and RASP tools, documenting any security findings, outlining remediation options and overseeing mitigation. * Oversee implementation of defensive practices and countermeasures across infrastructure and applications. * Draft and uphold CI/CD security strategy and practices in tandem with other technical team leads. * Lead continuous product and application security reviews, focused on secure development practices, threat modeling, vulnerability management, architecture and application security design. * Ensure security principles and validations are consistently implemented throughout the CI/CD pipeline by embedding robust, security-focused practices into all automation processes. * Attend and participate in product meetings addressing security requirements for new and existing products. * Build services and tools to enable developers and engineers to use security components successfully * Simplify automation that applies security inter-workings with CI/CD pipelines. * Support the ability to “shift left” and incorporate security early on and throughout the development lifecycle. * Communicate vulnerability results to both technical and non-technical stakeholders, focused on risk tolerance and threat to the business,  in order to gain support through influential messaging. * Leverage vulnerability database sources to understand the weakness, probability and remediation options supplied by vendors * Join forces and provision security principles in architecture, infrastructure and code.  * Regularly research and learn new tactics, techniques and procedures (TTPs). * Partner with teams to define key performance indicators (KPIs) and metrics across business units. * Ensure regulatory compliance (e.g., PCI, HIPAA, HITRUST, NIST CSF) through effective security controls and processes. * Other duties as assigned. Who You Are: * Bachelor's degree in computer science (preferred), information assurance, MIS or related field, or equivalent. * 7+ years of security and systems administration-related experience, to include 3+ years of related cloud and security engineering experience  * Experience with operations and security across Amazon Web Services (AWS) and/or Google Cloud Platform (GCP). * Experience with agile workflows, including Scrum and Kanban. * Understanding of containers (e.g., Docker) and container orchestration (e.g., Docker Swarm, Kubernetes). * Proficient in securing Windows and *nix operating systems, endpoint applications, networking protocols and devices. * Ability to obtain and maintain technical team and business support to influence a collaborative effort to reduce attack surface while performing rapid, continuous implementation. * Understanding of OWASP, CVSS, the MITRE ATT&CK framework and (SLDC). * Knowledge of Payment Card Industry (PCI), Health Information Portability and Accountability Act (HIPAA), Gramm-Leach-Bliley Act (GLBA), National Institute of Standards (NIST) or International Standards Organization (ISO) requirements. * Self-starter mentality requiring minimal supervision. * Analytical and problem-solving abilities with a proactive, risk-based approach. * Highly organized and efficient. * Demonstrated strategic and tactical thinking, along with decision-making skills and business acumen. * Experience in healthcare or digital health is a plus. * Strong internal service minded, to provide support to all teams and leadership * Adaptability to handle dynamic and challenging environments. * Energetic, resourceful, and appropriate work intensity to get the work done. * Strong people acumen and relationship skills.     -------------------------------------------------------------------------------- Sound like a good fit? We’d love to meet you.    

OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.   We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. About the Role OpenLoop is looking for a Director Information Security, ASM / VM to join our team remotely or at our HQ in Des Moines, IA.  In this role, you will be responsible for identifying, tracking and verifying the remediation of vulnerabilities, misconfigurations, and risks across internal and external applications and systems. This leader will possess both business and technical acumen with a strong understanding of the many different systems and applications across the company.  A diverse understanding of cybersecurity principles, enterprise systems, Artificial Intelligence (AI) applications, and business process dependencies is required.    The ideal candidate will support both short- and long-term strategic initiatives outlined by cybersecurity and IT leadership, identifying and reducing attack surface vulnerabilities, fostering automation, innovation and operational efficiency. What You'll Do: * Lead the attack surface and vulnerability management of applications, endpoints, databases, networking, operating systems, mobile, third parties and cloud services. * Liaise with IT and security leadership to manage internal- and external-facing systems to identify, track and remediate system and application vulnerabilities. * Develop strategies to identify vulnerabilities and align applicable remediations. * Manage vulnerability remediations, exploitation probability, and business risks. * Cultivate relationships across all operational teams to support security goals * Collaborate with IT, product, engineering, and cybersecurity leadership to develop practices and plans, to reduce potential attacks. * Partner closely with various teams, supporting all remediation efforts  * Support employees in managing emerging threats and practices to strong security * Maintain an active asset inventory, including asset vulnerability state, remediation recommendations, across all business units. * Define key performance indicators, objectives and key results, to illustrate efficacy with attack surface and vulnerability management. * Embrace automation with asset inventory and vulnerability discovery reporting. * Certify testing and validation of vulnerability remediation and controls. * Communicate the state of vulnerability management to stakeholders, developers, IT and business leaders. * Participate in vulnerability special interest groups and consortiums for knowledge and building relationships. * Exhibit an above and beyond attitude and work ethic to support the business in response to security threats, providing timely support and action. * Manage the bug bounty program to surface and address security risks * Develop and execute an ASM/VM strategy, policies, standards, and procedures. * Collaborate with internal and external threat intelligence sources, law enforcement, and government bodies (e.g., H-ISAC) to stay updated on evolving threats, risks, and TTPs (tactics, techniques, and procedures). * Keep up to date on security knowledge and technology best practices * Ensure regulatory compliance (e.g., PCI, HIPAA, HITRUST, NIST CSF) through effective security operations controls and processes. * Other duties as assigned. Who You Are * Bachelor's degree in Information Security, Computer Science, Information Technology, or a related field is preferred. * 10-15 years of experience in Information Security, with at least 5 of those years focused on security operations, attack surface management, vulnerability management operations. * Experienced with commercial and open source VMS solutions and processes. * Applicable knowledge of adversary tactics, techniques and procedures (TTPs), MITRE ATT&ACK framework, CVSS, open source intelligence (OSINT) and deception techniques.  * Strong understanding of cloud security environments and technologies (AWS, GCP, SaaS, IaaS, PaaS) * Strong handle of cyber threat landscapes, attack vectors, and defensive tactics. * Familiarity with regulatory frameworks (HIPAA, HITRUST, NIST CSF). * Excellent leadership and communication skills with the ability to engage technical and non-technical stakeholders, including senior executives * Ability to effectively collaborate and communicate with various teams * Analytical and problem-solving abilities with a proactive, risk-based approach. * Experience with handling a dynamic, challenging and fast-paced environment. * Strong people acumen and relationship skills * Excellent organizational and documentation skills. * Experience in healthcare or digital health is a plus. In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more     -------------------------------------------------------------------------------- Sound like a good fit? We’d love to meet you.    

OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.   We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. About the Role OpenLoop is looking for a Director of Data Analytics & Governance to join our team remotely or at HQ in Des Moines, IA. In this role, you will be responsible for leading the strategy and execution for OpenLoop's data infrastructure, analytics capabilities, and governance frameworks across our telehealth platform.  This role is accountable for transforming data into actionable insights—from warehouse architecture through self-service BI to regulatory compliance. You'll combine strategic thinking with hands-on execution, working cross-functionally with engineering, product, clinical operations, and business leadership to deliver analytics that drive program performance, clinical outcomes, and operational efficiency. This is a fully remote, mission-driven role for a leader who blends the scrappiness of a startup with the scalability focus of an enterprise.   What You'll Do * Own the vision, roadmap, and performance (OKRs) of data & analytics infrastructure. Ensure successful delivery of data warehouse, BI platforms, and governance frameworks that scale from 4 programs to dozens. * Drive self-service analytics adoption to reduce dependency on data teams for routine reporting. Enable programs, operations, and clinical teams to answer their own questions through dashboards and BI tools. * Work across engineering, product, clinical, operations, and finance to align priorities, define data contracts, and ensure analytics support business objectives and program launches. * Lead annual and quarterly planning, OKR development, and technology selection for data warehouse platforms (Snowflake vs. AWS), BI tools (Looker vs. Tableau), and modern data stack architecture. * Engage directly with program leads, domain directors, and executive leadership to understand analytics needs and translate them into data product roadmaps. * Define and track KPIs, analyze data quality and pipeline performance, and iterate quickly to drive measurable improvements in analytics reliability and adoption. * Build, manage, and coach a team of data engineers, analytics engineers, and analysts, growing their skills and scaling the function as the company expands.   Who You Are * Bachelor's degree in Computer Science, Data Science, Information Systems, or related field (Master's preferred). * 10+ years in data/analytics (5+ in leadership), success in both healthtech and building data teams from scratch is preferred. Track record of launching data warehouses, BI platforms, and driving measurable adoption. * Proven ability to operate with scrappiness and speed, while building scalable data systems and governance processes for long-term growth. * Healthcare data expertise including FHIR, HIPAA requirements. Experience navigating regulatory audits and compliance frameworks in telehealth, EHR, or healthcare SaaS. * Skilled at aligning diverse stakeholders, including engineering, product, clinical operations, finance, and executive leadership. Executive presence and ability to present to boards/investors. * Strong technical foundation with expert SQL, dimensional modeling, and modern data stack architecture. Comfortable engaging in technical discussions while delegating implementation. * Experience building and mentoring data teams, fostering accountability, technical excellence, and growth. Track record scaling teams from 2-3 to 10+ people. * Passion for transforming healthcare outcomes through data and enabling data-driven decision-making across clinical programs. In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   -------------------------------------------------------------------------------- Sound like a good fit? We’d love to meet you.    

OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.   We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. About The Role OpenLoop is looking for a Director of Product Management, Patient Experience to join our team remotely or at HQ in Des Moines, IA. In this role, you will be responsible for leading the strategy and execution for our patient facing applications (patient intake funnel, patient portal, and upcoming customer insights portal). This role is accountable for driving product success—from vision through launch to adoption. You’ll combine strategic thinking with hands-on execution, working cross-functionally with engineering, design, marketing, sales, customer success, and implementations to deliver products that transform how patients and customers engage with healthcare. You’ll also manage and mentor a small team of product managers.    This is a fully remote, mission-driven role for a leader who blends the scrappiness of a startup with the scalability focus of an enterprise.   What You’ll Do: * Own the vision, roadmap, and performance (OKRs) of patient experience products. Ensure successful launches and sustained adoption of new features and products. * Optimize the patient intake funnel and portal to maximize conversion, engagement, and retention. * Lead creation and launch of the customer insights portal, partnering closely with Marketing, Sales, and Implementations on go-to-market strategy and client success. * Work across engineering, design, marketing, sales, customer success, and implementations to align priorities, deliver seamless experiences, and ensure operational readiness. * Lead annual and quarterly planning, OKR development, and dependency alignment for all patient- and customer-facing products. * Engage directly with patients, clients, and partners to understand needs and translate them into product opportunities. * Define and track KPIs, analyze performance, and iterate quickly to drive measurable improvements. * Manage and coach a team of 2 product managers, growing their skills and scaling the function as the company expands. * Other duties as assigned.   Who You Are: * Bachelor’s degree in Business Administration, Engineering, Computer Science or related field. * 8+ years in product management (3+ in leadership), success in both healthtech and marketing platform SaaS is preferred. Track record of new product launches, GTM execution, and driving measurable product success. * Proven ability to operate with scrappiness and speed, while building scalable systems and processes for long-term growth. * Skilled at aligning diverse stakeholders, including engineering, design, marketing, sales, customer success, and implementations. * Strong empathy for users, ability to turn insights into product direction, and comfort defining/owning KPIs. * Experience managing and mentoring product managers, fostering accountability and growth. * Passion for transforming patient experience and healthcare outcomes through technology. In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   -------------------------------------------------------------------------------- Sound like a good fit? We’d love to meet you.    

OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.   We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. About the Role Team Leadership & Management * Lead, mentor, and develop a team of 3-7 software engineers * Conduct regular 1:1s, performance reviews, and career development planning * Foster a culture of innovation, collaboration, continuous learning, sense of urgency and over communication. * Recruit, interview, and onboard new engineering talent * Collaborate with engineering leadership on team planning and resource allocation * Promote best practices in software development and code quality Technical Strategy & Product Development * Define and implement technical strategy aligned with business objectives and our Cloud Center of Excellence * Oversee the full software development lifecycle from conception to deployment * Drive architectural decisions and technology stack choices * Ensure code quality, security, scalability and maintainability standards * Champion agile development methodologies and continuous integration * Lead technical design reviews and architecture discussions * Spend 20% to 30% of your time doing hands-on work. Cross-Functional Collaboration * Strategically partner with product managers to translate requirements into technical solutions * Collaborate with QA teams to establish comprehensive testing strategies * Coordinate with the SRE team for seamless deployments * Engage with stakeholders to communicate technical progress and challenges * Support other business teams with technical expertise Project Management & Delivery * Plan and execute complex software projects with multiple dependencies * Manage project timelines, resource allocation, and risk mitigation * Ensure timely delivery of high-quality software releases * Implement and maintain development processes and workflows * Monitor team velocity and continuously improve development efficiency * Drive post-mortem processes for incidents and project retrospectives Requirements Experience * 8+ years of software engineering experience with 3+ years in management roles * Proven track record of leading high-performing engineering teams * Experience with full-stack development and modern software architectures * Background in agile development frameworks (Scrum, Kanban) * Experience with software development lifecycle and release management Technical Skills * Strong proficiency in multiple programming languages (Typescript, Python, etc.) * 5+ years of experience with Node.js * Deep understanding of software architecture patterns and design principles * Advanced knowledge and experience with Amazon Web Services * Knowledge of database systems, both SQL and NoSQL * Familiarity with CI/CD pipelines and automated testing frameworks * Understanding of security best practices and compliance requirements Leadership & Communication * Advanced English (C1) fluency * Excellent verbal and written communication skills * Experience leading technical discussions and presenting to stakeholders * Ability to translate business requirements into technical solutions * Strong problem-solving and decision-making capabilities * Experience with conflict resolution and team dynamics * Proven ability to attract and retain top engineering talent Opcionales DESIRABLE SKILLS Additional Experience * Experience in startup environments * Background in highly regulated industries (healthcare, fin-tech, etc.) * Experience with event-driven architecture and distributed systems * Knowledge of machine learning and AI technologies * Background in open source contributions and community involvement Technical Depth * Experience with modern frontend frameworks (React, Vue, Angular) * Knowledge of backend frameworks and API design * Understanding of performance optimization and scalability * Experience with monitoring and observability tools * Familiarity with data analytics and business intelligence tools * Knowledge of emerging technologies and industry trends Certifications * AWS Certified Solutions Architect or similar cloud certifications * Relevant technical certifications in programming languages or frameworks In addition to competitive salaries, this role includes: * Formal employment (“Planilla”) under a Peruvian entity — all legal benefits in soles (CTS, Gratificaciones, etc.). * Full-time schedule: Monday–Friday, 9am–6pm. * Unlimited vacation days 🏖️ — yes, we mean it! * EPS healthcare (Rimac) covered 100%. * Oncology insurance (Rimac) covered 100%. * AFP retirement plan. * Coworking access in Miraflores, Lima — with free beverages, talks, bicycle parking, and amazing city views. * Company laptop and tools provided. Disclaimer: This position is also open for candidates with some kind of disabilities that are part of the CONADIS list. The coworking is adequate for people with special mobility needs.   -------------------------------------------------------------------------------- Sound like a good fit? We’d love to meet you.    

OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.   We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. About the Role We are seeking a highly skilled Engineering Manager to lead a multidisciplinary engineering team responsible for building and scaling OpenLoop’s telehealth technology platform. The ideal candidate blends deep technical expertise with strong people leadership, thrives in fast-moving environments, and is passionate about improving access to care through innovative technology. As an Engineering Manager, you will own team performance, guide architectural direction, collaborate cross-functionally, and ensure delivery of reliable, secure, and high-quality software products. What You'll Do TEAM LEADERSHIP & PEOPLE MANAGEMENT * Lead, mentor, and develop a team of software engineers (backend, frontend, full-stack, or platform depending on assignment). * Conduct regular 1:1s, performance reviews, and professional growth discussions. * Foster a culture of ownership, psychological safety, continuous learning, and inclusive collaboration. TECHNICAL OWNERSHIP & DELIVERY * Oversee the design, development, and maintenance of scalable, secure telehealth platform features and services. * Guide engineers in technical decision-making, architecture, and best practices. * Ensure on-time delivery of roadmap initiatives by partnering closely with Product, Design, and other stakeholders. * Maintain high code quality standards through thoughtful code review and process improvements. CROSS-FUNCTIONAL COLLABORATION * Work closely with Product Management to shape requirements, prioritize work, and balance long-term scalability with short-term needs. * Partner with Security, Clinical, and Operations teams to ensure compliance with healthcare regulations (e.g., HIPAA) and operational reliability. * Collaborate with other Engineering Managers to align on engineering processes, infrastructure, and staffing needs. OPERATIONAL EXCELLENCE * Own team metrics: delivery throughput, quality, system reliability, and engineering productivity. * Improve and evolve engineering processes, development workflows, and technical documentation. * Support incident response, root-cause analysis, and continuous improvement of system resilience.   Who You Are REQUIRED * 5+ years of software engineering experience, including 1–3+ years in an engineering leadership or management role. * Strong technical background in modern web application development (e.g., Node.js, Python, React, AWS, microservices). * Proven success managing and scaling engineering teams in high-growth environments. * Demonstrated ability to lead complex technical initiatives and deliver customer-focused products. * Excellent communication, organizational, and interpersonal skills. PREFERRED * Experience in telehealth, digital health, or other highly regulated domains. * Familiarity with healthcare data standards (HL7, FHIR) and HIPAA compliance. * Background working with distributed or hybrid engineering teams. * Hands-on experience with DevOps, CI/CD, cloud infrastructure, or security best practices. In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   -------------------------------------------------------------------------------- Sound like a good fit? We’d love to meet you.    

OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.   We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. About the Role As a Forward Deployed Engineer at OpenLoop, you’ll work directly with partners and internal teams to design, build, and deploy technical solutions that bring our telehealth platform to life. You’ll use your full-stack skills to develop custom features, integrate systems, and adapt our product to meet real-world clinical and operational needs. What You'll Do * Lead and implement custom partner integrations and automation workflows * Prototype new solutions across data flow, APIs, and event-driven infrastructure * Troubleshoot and stabilize high-impact production issues * Collaborate with product/engineering to productionize successful field solutions * Experiment with moonshot ideas that unlock new clinical or operational efficiencies Who You Are * Works with urgency and extreme ownership * High technical versatility (integrations, APIs, devops, xp with distributed systems, etc.) * Curiuosity-driven * Relentless problem solver * Thrives in ambiguity * Strong communication across technical and non-technical teams alike * Obsessive iteration, experimentation, and learning from failure In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   -------------------------------------------------------------------------------- Sound like a good fit? We’d love to meet you.    

OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.   We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. About the Role OpenLoop is looking for a Forward Deployment Engineer to join our team remotely or at HQ in Des Moines, IA. This role sits within Hey Revia, the AI workflow automation platform recently acquired by OpenLoop. In this role, you will be responsible for integrating Hey Revia’s advanced AI platform into real-world healthcare environments, working directly with partners to deploy voice, messaging, and clinical workflow solutions that deliver value from day one. Your work ensures our AI Care Engine can seamlessly connect to clinical systems, telephony infrastructure, and patient engagement tools across OpenLoop’s nationwide partner network.   What You'll Do * Lead technical deployments by architecting and executing integrations for new healthcare partners, customizing Hey Revia’s platform to their workflows and legacy systems * Build the “last mile” of connectivity by designing secure, reliable data pipelines that ingest and synchronize clinical data with our AI services * Configure and optimize communication infrastructure, including voice and messaging channels, across diverse telephony networks to support patient and care team engagement * Work across the stack (APIs → databases → infrastructure) to deliver production-ready solutions * Collaborate with engineering, product, and clinical teams to translate partner needs into crisp technical execution * Other duties as assigned.   Who You Are * Bachelor’s degree in Computer Science, Engineering, or a related technical field * 3+ years of engineering experience shipping production-grade software in modern cloud environments, with comfort moving across APIs, databases, and infrastructure layers * Deep experience integrating disparate systems, including data ingestion, API interoperability, and third-party systems integration * Curiosity or hands-on experience with LLMs and operationalizing AI models in production workflows * Strong understanding of data security and compliance best practices; experience handling sensitive data in regulated environments * Excellent communication skills with the ability to explain complex technical concepts to non-technical stakeholders and translate ambiguous partner needs into clear technical requirements In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   -------------------------------------------------------------------------------- Sound like a good fit? We’d love to meet you.    

OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.   We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. About the Role As a Full-Stack Engineer at OpenLoop, you’ll help build and scale the technology that powers our telehealth platform. You’ll work across the stack to develop user-friendly interfaces, robust backend services, and reliable integrations that support clinicians, partners, and patients. What You'll Do * Design, build, and maintain scalable full-stack features across our platform. * Develop clean, secure, and well-tested code for both frontend and backend systems. * Collaborate with product, design, and operations teams to translate requirements into technical solutions. * Own projects end-to-end—from architecture and implementation to testing, deployment, and monitoring. * Improve system performance, reliability, and security across the platform. * Participate in code reviews and contribute to best practices, standards, and documentation. * Integrate with third-party services and internal APIs to support new functionalities. * Troubleshoot and resolve issues across the stack in a timely, thoughtful manner. * Contribute to strategic technical decisions as the platform evolves and scales   Who You Are * Ability to work a hybrid schedule in our Nashville office 3 days/week * 2-10 years of experience as a fullstack software engineer. * Experience with Infrastructure as a Service (IaaS), ideally with experience in using the AWS Cloud * Development Kit (CDK) for deploying cloud infrastructure. * Experience with TypeScript and NodeJS. * Experience working with version control systems such as git. Ability to use Github Actions. * Experience in Frontend (React). * Experience with relational and non-relational databases. * Experience with payment systems such as stripe, mercado pago, etc. desired  * Experience working with Zoho and Healthie desired but not required * Strong problem-solving skills and the ability to diagnose and resolve complex technical issues. * Ability to present ideas in a clean, user-friendly way. In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   -------------------------------------------------------------------------------- Sound like a good fit? We’d love to meet you.    

OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.   We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. ABOUT THE ROLE OpenLoop is looking for a strategic and hands-on Head of Engineering to join our team in our new Nashville, TN office.  In this role, you will be responsible for driving the development of our technology roadmap, lead high-performing engineering teams, and integrating advanced and scalable solutions into our digital health platform.   **Please Note:  We’re growing and opening a new office in Nashville, TN (address TBD). This role will be onsite full-time, Monday through Friday. Until the new office is ready, you’ll be able to work remotely from home, with the expectation of moving onsite once the space is open.   WHAT YOU’LL DO: * Provide strategic leadership and technical oversight across engineering functions (platform, infrastructure, product development & DevOps). * Drive the development and implementation of scalable, secure, and compliant healthcare software solutions. * Partner cross-functionally with Product, Design, Clinical, and Data teams to define and execute the technical vision. * Partner with our teams to build and scale AI-driven features that enhance clinical workflows, patient engagement, and operational efficiency. * Foster a culture of innovation, ownership, and continuous improvement. * Lead hiring, mentoring, and development of engineering talent, promoting diversity and inclusion. * Ensure adherence to security, privacy, and healthcare compliance standards (HIPAA, SOC 2, etc.). * Manage vendor relationships and evaluate build vs. buy decisions for critical technologies. * Other duties as assigned.   WHO YOU ARE: * Bachelor’s or Master’s degree in Computer Science, Engineering, or related field. * 8-10+ years of software engineering experience, with 5+ in engineering leadership roles. * Proven success leading and scaling engineering teams in high-growth startups or tech-forward healthcare environments. * Experience implementing AI/ML solutions, especially in healthcare or enterprise software. * Deep understanding of cloud-based architecture (e.g., AWS, GCP), modern frameworks, and API design. * Experience with distributed systems, serverless technologies, and event-driven architectures. * Experience with healthcare interoperability standards (e.g., HL7, FHIR) is a plus. * Strong communication skills with the ability to translate technical strategy into business outcomes. * Passionate about improving healthcare delivery through technology. In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   -------------------------------------------------------------------------------- Sound like a good fit? We’d love to meet you.    

OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.   We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. About the Role * Project Implementation: Supports implementation readiness by reproducing and documenting issues, validating configuration changes, and ensuring system stability before client handoff. Assists with testing and confirming that project deliverables meet quality standards. * Program Management: Maintains trackers, dashboards, and shared documentation to reflect testing progress, open issues, and project status. Updates templates and internal tools to support the Implementation team’s efficiency. * System Configuration and Problem Solving: Performs basic configuration validations, tests fixes, and identifies potential risks or inconsistencies. Troubleshoots bugs and provides feedback on test results to Implementation. * External Stakeholder Management: Collaborates with internal teams and Customer Success to communicate issue status and test outcomes. May assist in preparing client-facing updates for critical issues or release validations. * Team Relationship: Provides QA coverage and testing support to Implementation Specialists and TPMs. Ensures clear and organized documentation, and smooth collaboration across ongoing projects. * Reporting and Documentation: Maintains incident logs, documents test results, and updates the internal knowledge base. Supports creation and maintenance of process templates, configuration guides, and QA documentation. * Risk Management: Escalates issues promptly with severity details and context to ensure proper triage. Supports validation steps to reduce risk prior to production releases. * Continuous Improvement: Identifies recurring issues or inefficiencies in testing and implementation workflows, recommending improvements to enhance quality and team operations. * Internal Stakeholder Management: Works closely with Implementation team to align on priorities, testing needs, and timelines across multiple client projects. Requirements * Bachelor’s degree in Business or Industrial Engineering, Information Systems, or related field. * 0–2 years SaaS support, QA, or troubleshooting experience; strong documentation and problem-solving skills * Ability to quickly learn and apply software configuration and troubleshooting skills (preferred). * Curiosity about technology and willingness to learn low-code/no-code tools or workflow automation (e.g., Zapier, Make) is a plus. * Strong organizational and time management skills; able to handle multiple priorities. * Proactive problem-solver with a collaborative mindset. * Fluency in English (C1) and excellent written and verbal communication skills. * Available to work in a hybrid work model. In addition to competitive salaries, this role includes: * Formal employment (“Planilla”) under a Peruvian entity — all legal benefits in soles (CTS, Gratificaciones, etc.). * Full-time schedule: Monday–Friday, 9am–6pm. * Unlimited vacation days 🏖️ — yes, we mean it! * EPS healthcare (Rimac) covered 100%. * Oncology insurance (Rimac) covered 100%. * AFP retirement plan. * Coworking access in Miraflores, Lima — with free beverages, talks, bicycle parking, and amazing city views. * Company laptop and tools provided. Disclaimer: This position is also open for candidates with some kind of disabilities that are part of the CONADIS list. The coworking is adequate for people with special mobility needs.   -------------------------------------------------------------------------------- Sound like a good fit? We’d love to meet you.    

OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.   We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. ABOUT THE ROLE OpenLoop is looking for a Manager of Lab Operations & Vendor Partnerships to join our team remotely or at HQ in Des Moines, IA. In this role, you will be responsible for owning our end-to-end lab operational workflows, from managing vendor relationships to optimizing processes and collaborating with cross-functional teams. This person will serve as the primary point of contact for all lab-related operations, working closely with Product, Clinical, and Client teams to ensure seamless lab processes that align with our protocols and growth goals. What You’ll Do: * Own all lab operations end-to-end — from process development to execution and performance tracking. * Manage relationships with external lab partners, ensuring service quality, operational alignment, and compliance with clinical protocols. * Collaborate cross-functionally with Product, Clinical, and Operations teams to streamline lab workflows, improve efficiency, and support new initiatives. * Drive continuous improvement across lab processes, identifying automation and optimization opportunities. * Support new client and vendor integrations, ensuring lab capabilities align with business and clinical needs. * Monitor and analyze lab performance metrics, addressing issues proactively and implementing corrective actions. * Develop and scale a lab operations team as business needs grow, ensuring consistent quality and delivery standards. * Stay current on industry regulations and best practices to maintain compliance and operational excellence. * Other duties as assigned. Who You Are: * Bachelor’s degree in Healthcare Administration, Life Sciences, Operations Management, or related field. * 7+ years of experience in healthcare operations, lab management, or diagnostics partnerships. * Proven success owning and managing external lab partnerships and vendor relationships. * Strong understanding of clinical protocols, compliance requirements, and lab workflows. * Experienced collaborating with product and technical teams to improve processes and integrate lab operations. * Exceptional organizational, communication, and partnership management skills. * Comfortable operating in a fast-paced, high-growth environment with evolving structure. * Strategic thinker with a hands-on, problem-solving mindset. In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more     -------------------------------------------------------------------------------- Sound like a good fit? We’d love to meet you.    

OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.   We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. About the Role Responsibilities include, but are not limited to: Operations & Administration: * Support daily administrative tasks, including document management, contract filing, and basic purchasing. * Maintain and update the local vendor database; request quotes, compare options, and coordinate services as needed. * Receive, organize, and process vendor invoices; coordinate with Finance for approvals and timely payments. * Track office-related expenses and subscriptions, ensuring renewals and invoices are correctly documented. * Coordinate logistics for meetings, internal events, trainings, and international visits. * Assist in preparing simple operational reports and tracking internal workflows. Vendor & Facilities Coordination: * Serve as the point of contact for vendors, coordinating issue resolution, service schedules, and contract updates with vendors. * Monitor service quality and escalate issues to management as needed. Office Support: * Support HR with administrative tasks like documentation, coworking/vendors coordination, inventory, office supplies, and general requests. * Coordinate delivery, maintenance and replacement of laptops, accessories, and software licenses with the local IT and procurement teams. * Escalate technical issues to IT teams or external vendors and ensure follow-up. Compliance: * Support operational compliance by maintaining updated internal documentation and following global/local processes. * Assist in internal or vendor-related audits by gathering non-confidential files and administrative records. * Keep office documentation organized and easily accessible.   Requirements * 1–2 years of experience in operations, administration, or office support roles. * Proficiency in Excel/Google Sheets, document management tools, and ticketing systems. * Experience in startup, tech, or healthcare environments is a plus. * Strong organizational skills and high attention to detail. * Ability to prioritize and manage multiple tasks at once. * Ownership mindset and high level of reliability. * Fluency in English (C1) and excellent written and verbal communication skills. In addition to competitive salaries, this role includes: * Formal employment (“Planilla”) under a Peruvian entity — all legal benefits in soles (CTS, Gratificaciones, etc.). * Full-time schedule: Monday–Friday, 9am–6pm. * Unlimited vacation days 🏖️ — yes, we mean it! * EPS healthcare (Rimac) covered 100%. * Oncology insurance (Rimac) covered 100%. * AFP retirement plan. * Coworking access in Miraflores, Lima — with free beverages, talks, bicycle parking, and amazing city views. * Company laptop and tools provided. Disclaimer: This position is also open for candidates with some kind of disabilities that are part of the CONADIS list. The coworking is adequate for people with special mobility needs.   -------------------------------------------------------------------------------- Sound like a good fit? We’d love to meet you.    

OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.   We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. About the Role OpenLoop is looking for a Paralegal to join our team remotely or at HQ in Des Moines, IA. In this role, you will be responsible for supporting the legal department with research, document preparation, contract management, and compliance initiatives that help ensure operational excellence across the organization. You will work closely with internal teams, external partners, and counsel to maintain accurate records, streamline processes, and uphold regulatory and contractual requirements.   What You'll Do * Conduct legal research and prepare summaries for internal stakeholders. * Draft, review, and organize legal documents, including contracts, amendments, NDAs, and compliance materials. * Maintain contract management systems and track key deadlines, renewals, and obligations. * Assist with regulatory filings, licensing requirements, and compliance documentation. * Coordinate with internal teams and outside counsel to gather information and support legal matters. * Other duties as assigned.   Who You Are * Bachelor’s degree in Legal Studies, Paralegal Studies, or related field. * 3-4+ years of experience working as a paralegal or in a similar legal support role. * Strong understanding of legal terminology, document structure, and research tools. * Excellent attention to detail and ability to manage multiple priorities. * Strong written and verbal communication skills. * Demonstrated ability to work independently and maintain confidentiality. * Proficient in Microsoft Office Suite and legal document management systems.   In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   -------------------------------------------------------------------------------- Sound like a good fit? We’d love to meet you.    

OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.   We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. About the Role OpenLoop is looking for a Payroll Analyst to join our team remotely or at HQ in Des Moines, IA. In this role, you will be responsible for managing and processing payroll across multiple EINs and states, ensuring compliance with all payroll tax regulations, and delivering a high-quality experience for both employees and contractors. This role requires strong attention to detail, a solid understanding of payroll operations, and a collaborative mindset. What You'll Do * Process end-to-end payroll for W-2 employees and 1099 contractors across multiple states and EINs. * Ensure accurate payroll tax filings and payments at the federal, state, and local levels. * Respond to and resolve tax agency notices; support audits as needed. * Reconcile payroll data, identify discrepancies, and take corrective action. * Collaborate with People and Finance teams to maintain data accuracy and improve processes. * Provide timely, professional support to employees regarding payroll inquiries. * Other duties as assigned. Who You Are * 3–5 years of experience in payroll processing and complex payroll tax compliance/registration required. * Experience with multi-state and multi-EIN payroll operations highly preferred. * Strong understanding of payroll tax regulations and reporting requirements required. * Detail-oriented, analytical, and proactive problem solver. * High level of confidentiality and professionalism in handling sensitive data. * Experience with payroll systems such as Rippling, ADP, Gusto, or similar. * Adaptable to new systems and able to troubleshoot integration issues. In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more     -------------------------------------------------------------------------------- Sound like a good fit? We’d love to meet you.    

OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.   We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. About the Role OpenLoop is looking for a Risk Management Analyst to join our team remotely or at HQ in Des Moines, IA. In this role, you will be responsible for identifying, assessing, and mitigating risks across the organization to strengthen overall security and compliance posture. This role supports the implementation and monitoring of enterprise risk management frameworks, ensuring alignment with regulatory standards and internal policies. The ideal candidate has strong analytical skills, attention to detail, and the ability to collaborate cross-functionally to balance risk and business needs. What You'll Do * Conduct ongoing enterprise risk assessments to identify operational, compliance, and security risks. * Manage the risk transfer program, including all company insurance policy applications and renewals * Maintain and update risk registers, ensuring all risks are documented, tracked, and mitigated effectively. * Support audits, regulatory reviews, and compliance assessments by providing required data and documentation. * Partner with internal stakeholders to evaluate controls, identify gaps, and recommend improvements. * Monitor and report on key risk indicators (KRIs) and trends to leadership. * Assist in developing and maintaining policies, procedures, and risk management documentation. * Support third-party/vendor risk management by reviewing controls and assessing external risk exposure. * Stay current on emerging regulatory requirements, risk trends, and best practices in risk management. * Collaborate with IT, compliance, and operations teams to improve processes and mitigate potential risks. * Other duties as assigned. Who You Are * Bachelor’s degree in Information Security, Computer Science, Risk Management, or a related field (or equivalent experience). * 5+ years of experience in risk management, compliance, or information security. * Knowledge of risk management and compliance frameworks such as NIST, ISO 27001, SOC 2, HIPAA, or PCI DSS. * Experience with GRC tools (e.g., Archer, ServiceNow, or similar) preferred. * Strong analytical, problem-solving, and organizational skills. * Excellent communication skills with the ability to present risk insights clearly to technical and non-technical stakeholders. * Demonstrated ability to balance risk mitigation with business objectives. * Familiarity with cloud environments (AWS, Azure) and modern security controls is a plus. * Certifications such as CRISC, CISSP, CISM, or GRCP preferred or in progress. In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more     -------------------------------------------------------------------------------- Sound like a good fit? We’d love to meet you.    

OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.   We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. About the Role * Manage and reconcile general ledger accounts, ensuring accuracy and completeness. * Oversee accounts receivable: invoicing, payment tracking, and reconciliation of discrepancies. * Manage accounts payable: vendor invoices, timely payments, and issue resolution. * Perform bank reconciliations and verify discrepancies. * Support payroll and payment processes, ensuring timely and accurate execution. * Ensure compliance with accounting standards (NIIF/IFRS), regulations, and company policies. * Coordinate with EY for monthly close, tax filings, and annual audits. * Conduct financial analysis to support decision-making and identify process improvements. * Identify and implement efficiency improvements in accounting operations. * Other related duties as assigned. Requirements * Bachelor’s degree in Accounting (required). * 5+ years of experience in accounting, ideally with a mix of public accounting (Big 4) and tech industry experience. * Strong understanding of NIIF (IFRS) and reporting processes. * Proficiency in accounting software (e.g., QuickBooks, Sage Intacct, NetSuite) and MS Excel / Google Sheets. * Advanced English level (C1/C2) – you will be working in English with US-based teams. * Strong analytical, organizational, and communication skills. * Proactive, detail-oriented, and comfortable working independently. In addition to competitive salaries, this role includes: * Formal employment (“Planilla”) under a Peruvian entity — all legal benefits in soles (CTS, Gratificaciones, etc.). * Full-time schedule: Monday–Friday, 9am–6pm. * Unlimited vacation days 🏖️ — yes, we mean it! * EPS healthcare (Rimac) covered 100%. * Oncology insurance (Rimac) covered 100%. * AFP retirement plan. * Coworking access in Miraflores, Lima — with free beverages, talks, bicycle parking, and amazing city views. * Company laptop and tools provided. Disclaimer: This position is also open for candidates with some kind of disabilities that are part of the CONADIS list. The coworking is adequate for people with special mobility needs.   -------------------------------------------------------------------------------- Sound like a good fit? We’d love to meet you.    

OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.   We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. About the Role OpenLoop is looking for a Senior Corporate Counsel to join our team remotely or at HQ in Des Moines, IA. In this role, you will be responsible for providing strategic, business-minded legal guidance across a range of complex initiatives, from M&A and post-deal integration to subsidiary governance, fundraising diligence, and capital structure management. This is a highly visible, hands-on role for a seasoned attorney who thrives in a fast-paced environment, can operate independently with minimal oversight, and knows how to translate legal risk into actionable business solutions.   What You'll Do * Lead and manage corporate transactions including M&A (from LOI through post-closing), reorganizations, and capital markets activities. * Oversee post-deal activities such as governance updates, intercompany cost-sharing agreements, entity clean-up projects, and payoff or reconciliation of outstanding obligations. * Own subsidiary governance — maintain organizational documents, resolutions, and filings; ensure compliance across all entities. * Run diligence for fundraising efforts, including managing data rooms, pulling and reviewing cap tables, and coordinating entity formation for new ventures or investment structures. * Manage outside counsel for M&A, securities, and other corporate matters — ensuring efficient, high-quality execution and alignment with internal priorities. * Collaborate cross-functionally with Finance, Accounting, Product, and Compliance teams to align legal strategy with operational and financial goals. * Partner with Product and Technology teams to integrate legal considerations into new initiatives and systems, ensuring proper governance and documentation. * Identify and resolve post-deal and process issues, including gaps between legal, technical, and business teams. * Provide strategic, pragmatic advice to senior leadership on corporate structure, risk management, and operational efficiency. * Serve as a legal utility player, supporting a wide range of strategic projects across the organization without the need for extensive oversight. * Other duties as assigned.   Who You Are * Juris Doctor (JD) from an ABA-accredited law school; active license to practice in at least one U.S. jurisdiction. * 8+ years of progressive corporate and M&A experience at a top-tier law firm and/or in-house, leading deal transactions end-to-end. * Deep understanding of M&A structures, due diligence, entity formation, and post-acquisition integration. * Experience managing subsidiary governance, cost-sharing agreements, and corporate reorganizations. * Proven ability to manage outside counsel and oversee complex, cross-functional legal processes. * Skilled at fundraising diligence, including organizing data rooms and managing capital tables. * Strong business acumen with the ability to provide clear, actionable legal advice in ambiguous or fast-changing environments. * Highly organized and detail-oriented, with strong project management capabilities. * Comfortable managing multiple complex initiatives independently — no hand-holding required. * Excellent communicator who can partner effectively across functions, from executives to technical teams. * Experience in healthcare, technology, or other highly regulated industries preferred.   In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more     -------------------------------------------------------------------------------- Sound like a good fit? We’d love to meet you.    

OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.   We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. About the Role OpenLoop is looking for a Senior Employment Counsel to join our team remotely or at HQ in Des Moines, IA. In this role, you will be responsible for overseeing all employment law matters across OpenLoop. You will serve as the primary legal advisor on issues involving employment compliance, workforce policies, labor regulations, employee relations, and risk mitigation. This role will collaborate closely with HR, Operations, Clinical Leadership, and Executive teams to support OpenLoop’s fast-growing telehealth workforce and ensure compliance across multiple states. Given our clinical and virtual care environment, prior experience supporting healthcare organizations, provider groups, or telehealth operations is required.   What You'll Do * Advise on federal and state employment laws, including wage and hour, leave management, worker classification, and multi-state employment compliance. * Draft, review, and update employment agreements, independent contractor agreements, handbook policies, and organizational procedures. * Partner with HR and leadership to manage employee relations matters, including performance management, investigations, and disciplinary actions. * Provide counsel on issues related to clinical workforce staffing, credentialing, telehealth compliance, and provider employment/contract structures. * Develop and deliver training to HR and management teams on employment law topics, compliance updates, and best practices. * Support M&A, corporate initiatives, and organizational changes by advising on employment-related implications and integration planning. * Manage outside counsel as needed for litigation, specialized matters, or state-specific employment issues. * Other duties as assigned.   Who You Are * Juris Doctor (JD) from an ABA-accredited law school; active license to practice in at least one U.S. jurisdiction. * 8+ years of employment law experience, including direct experience advising healthcare organizations, provider groups, hospital systems, or telehealth companies. * Strong understanding of federal and state employment statutes, including FLSA, FMLA, ADA, Title VII, and state labor laws. * Proven experience supporting HR teams and advising on employee relations, investigations, and workforce compliance. * Exceptional drafting, communication, and problem-solving skills with the ability to provide clear, practical guidance. * Highly organized, detail-oriented, and comfortable operating in a fast-paced, high-growth startup environment.   In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   -------------------------------------------------------------------------------- Sound like a good fit? We’d love to meet you.    

OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.   We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. About the Role OpenLoop is looking for a Senior Product Counsel to join our team remotely or at HQ in Des Moines, IA. In this role, you will be responsible for serving as a key legal advisor supporting OpenLoop’s rapidly growing product and technology teams. You’ll provide strategic legal guidance throughout the product lifecycle—advising on product design, feature development, data use, privacy, compliance, and go-to-market strategies. This role is ideal for a forward-thinking attorney who thrives at the intersection of technology, innovation, and law, with deep experience in emerging technologies and AI-driven products.   What You'll Do * Partner with product, engineering, compliance, and operations teams to provide practical, business-oriented legal advice throughout the product development process. * Advise on regulatory and privacy frameworks applicable to healthcare technology, telemedicine, and AI-powered tools. * Draft, review, and negotiate product-related agreements, including licensing, data-sharing, and technology partnerships. * Ensure that product launches and updates comply with applicable laws, regulations, and industry standards. * Monitor evolving laws in technology, AI, and data governance, advising internal stakeholders on risk mitigation and compliance strategies. * Collaborate with cross-functional teams to shape internal policies and best practices around AI ethics, data usage, and security. * Serve as a trusted advisor to leadership on complex legal questions involving technology innovation and responsible AI deployment. * Other duties as assigned.   Who You Are * Juris Doctor (JD) degree from an accredited law school and active bar membership in at least one U.S. jurisdiction. * 8+ years of legal experience, with significant in-house or law firm experience supporting product development and technology transactions. * Deep experience advising on AI products, data governance, and emerging technology issues. * Strong understanding of data privacy, consumer protection, and healthcare regulatory frameworks (e.g., HIPAA, FTC, FDA guidance). * Demonstrated ability to work cross-functionally with engineers, product managers, and business leaders in a fast-paced environment. * Excellent communication, problem-solving, and risk assessment skills. * Strategic mindset with the ability to balance innovation and compliance in a growth-oriented organization.   In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   -------------------------------------------------------------------------------- Sound like a good fit? We’d love to meet you.    

OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.   We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. About the Role OpenLoop is looking for a Senior Recruiter to join our team remotely or at HQ in Des Moines, IA. In this role, you will own and drive the end-to-end recruitment process, from building talent strategies to closing top candidates. You’ll partner closely with leaders across the business to understand workforce needs, proactively source diverse talent, and design recruiting strategies that scale with our growth. As a Senior Recruiter, you’ll balance being a trusted advisor to hiring managers, a champion of the candidate experience, and a mentor to junior members of the recruiting team.   The ideal candidate brings proven recruiting expertise, strong communication skills, and the ability to influence and guide hiring decisions at all levels.   What You'll Do * Lead full-cycle recruiting across multiple departments, from intake with hiring managers to offer negotiations and closing candidates. * Partner with department heads and senior leadership to forecast hiring needs and shape talent acquisition strategies that align with business goals. * Source and engage passive talent through creative, proactive outreach; build and maintain talent pipelines for critical and hard-to-fill roles. * Serve as a strategic advisor to hiring managers on interview best practices, market trends, and compensation benchmarking. * Conduct candidate interviews and assessments, ensuring alignment with role requirements, organizational culture, and long-term potential. * Champion the candidate experience by ensuring transparent, timely, and respectful communication throughout the hiring process. * Collaborate on job description development, ensuring clarity, inclusivity, and market competitiveness. * Partner with HR/People Operations on recruiting operations, reporting, and continuous process improvements. * Other duties as assigned.   Who You Are * Bachelor’s degree in Human Resources, Business Administration, or related field (or equivalent practical experience). * 4–6+ years of full-cycle recruiting experience in a fast-paced, high-growth tech environment. * Demonstrated ability to build trusted partnerships with senior leaders and advise on hiring decisions. * Strong sourcing skills using ATS, LinkedIn Recruiter, and other recruiting tools. * Track record of successfully closing candidates and hitting hiring targets while maintaining a high candidate experience. * Experience improving recruiting processes or implementing best practices at scale. * Highly organized with strong attention to detail, able to juggle multiple priorities with ease. * Proactive, resourceful, and solutions-oriented; thrives in dynamic, evolving environments. In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   -------------------------------------------------------------------------------- Sound like a good fit? We’d love to meet you.    

OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.   We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. About the Role OpenLoop is looking for a Senior Regulatory Counsel to join our team remotely or at HQ in Des Moines, IA. In this role, you will be responsible for serving as a trusted advisor to leadership and cross-functional teams, providing strategic legal counsel on a wide array of healthcare regulatory matters. This role is ideal for a seasoned healthcare regulatory lawyer who thrives in a fast-paced, innovative environment and is passionate about navigating complex legal frameworks impacting telehealth, digital health, and pharmacy operations.   What You'll Do * Serve as a key legal advisor supporting multiple business units, including care operations, medical affairs, pharmacy, product development, and policy teams, ensuring compliance with all applicable healthcare laws and regulations. * Provide practical, solution-oriented advice on telehealth, digital health, and pharmacy compliance, including issues related to the Corporate Practice of Medicine (CPOM), provider licensing, credentialing, prescribing, and scope of practice. * Counsel internal teams on federal and state healthcare regulatory frameworks, including FDA regulations, telehealth modalities, privacy (HIPAA), compounding, and professional practice standards. * Support the growth and product counsel teams on regulatory aspects of new product and service launches. * Partner with the public policy team to assess, interpret, and shape proposed laws, rules, and regulations affecting healthcare and pharmacy operations. * Proactively identify and mitigate legal risks related to healthcare operations, pharmacy services, and emerging digital health technologies. * Stay current on evolving state and federal healthcare laws, including developments from the FDA, Boards of Medicine, Boards of Pharmacy, and other regulatory bodies. * Collaborate with internal stakeholders to develop and maintain policies, procedures, and best practices that align with regulatory standards. * Other duties as assigned.   Who You Are * Juris Doctor (JD) from an ABA-accredited law school and active license to practice law in at least one U.S. jurisdiction. * 8+ years of healthcare regulatory experience, ideally including both telehealth and pharmacy operations. * Deep understanding of healthcare laws and regulations, including telehealth compliance, FDA regulatory matters, compounding, and state-by-state professional practice standards. * Demonstrated ability to interpret and advise on complex regulatory issues across care delivery, digital health, and pharmacy operations. * Proven track record of providing strategic, business-oriented legal counsel in a fast-moving environment. * Strong communication and collaboration skills, with the ability to influence and partner effectively across multidisciplinary teams. * Exceptional organizational, analytical, and project management skills with the ability to prioritize multiple initiatives. * Experience engaging with regulatory and licensing authorities such as the FDA, Boards of Medicine, or Boards of Pharmacy preferred. * Positive, proactive, and adaptable mindset, with a passion for improving access to healthcare through innovative solutions.   In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   -------------------------------------------------------------------------------- Sound like a good fit? We’d love to meet you.    

OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.   We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. About the Role * Cross-Functional Collaboration * Partner with engineering teams to improve system reliability and deployment practices * Engage with teams on SRE guidelines and best practices about automation and infrastructure * Work with security teams to implement secure, compliant infrastructure * Operational Excellence * Ensure 24/7 system availability and rapid incident response * Implement and maintain disaster recovery and business continuity plans * Lead efforts to increase automation, observability and monitoring * Skilled at performance tuning — identifying bottlenecks at infra, app, and network layers. * Security * Understanding of cloud security principles (least privilege, network segmentation, encryption at rest/in transit). * Familiarity with compliance frameworks (SOC 2, ISO 27001, GDPR, HIPAA) and how SRE supports them. * Cultural * Advocate for blameless culture and continuous improvement. * Collaborate closely with product and engineering to make reliability a shared responsibility. Requirements * 4+ years of experience in infrastructure, DevOps, or Site Reliability Engineering * Proven track record implementing large-scale, distributed systems * Strong background in AWS, particularly with serverless architecture and container orchestration * Solid understanding of observability, incident management, and system resilience best practices. * Strong proficiency in at least one programming language (Typescript, Python, Go, etc.). * Knowlegde of Linux/Unix systems and networking * Experience with Infrastructure as Code (AWS CDK, Cloudformation) * Proficiency with monitoring and observability tools (Prometheus, Grafana, ELK, etc.) * Knowledge of CI/CD pipelines and deployment automation (Github Actions, Jenkins, etc) * Understanding of database systems and performance optimization * English (C1/C2) fluency * Ability to translate technical concepts to non-technical audiences * Experience with agile methodologies and project management In addition to competitive salaries, this role includes: * Formal employment (“Planilla”) under a Peruvian entity — all legal benefits in soles (CTS, Gratificaciones, etc.). * Full-time schedule: Monday–Friday, 9am–6pm. * Unlimited vacation days 🏖️ — yes, we mean it! * EPS healthcare (Rimac) covered 100%. * Oncology insurance (Rimac) covered 100%. * AFP retirement plan. * Coworking access in Miraflores, Lima — with free beverages, talks, bicycle parking, and amazing city views. * Company laptop and tools provided. Disclaimer: This position is also open for candidates with some kind of disabilities that are part of the CONADIS list. The coworking is adequate for people with special mobility needs.   -------------------------------------------------------------------------------- Sound like a good fit? We’d love to meet you.    

OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.   We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. About the Role As a Senior Software Engineer, you will be responsible for autonomously designing and implementing cloud-native solutions, specifically on AWS. This role requires a high degree of independence in technical architecture and project and stakeholder management, ensuring the delivery of high-quality, scalable, and resilient systems that meet our business needs.   Responsibilities include, but are not limited to: * Software Development and Architecture: Writes production-ready code, going towards self-documenting code that is aligned with the overall service architecture. Utilizes abstractions and code isolation effectively. Makes sure apps can be monitored using a single observability tool and optimizes apps for lowest possible infrastructure cost. Works in a specific stack. Implements detailed software design. * Project Impact and Responsibility: Take full ownership of one project from conception through deployment, including planning, execution, and monitoring. * Technical Leadership: Provide guidance and mentorship to less experienced team members, promoting best practices in cloud architecture and development. Provides mentorship in one stack. * Continuous Improvement and operation: Identify issues in more than one stack and refactors systematic issues in at least one stack. Is able to respond to stakeholders when an issue is raised. * Other duties as assigned. Requirements * 4 years of experience as a fullstack software engineer. * 3-4 years of experience with Infrastructure as a Service (IaaS), ideally with experience in using the AWS Cloud * 2 years Development Kit (CDK) for deploying cloud infrastructure. * 3-4 years of experience with TypeScript and NodeJS. * 3-4 years of experience working with version control systems such as git. Ability to use Github Actions. * 2 years of experience in Frontend (React). * 3 years of experience with relational and non-relational databases. * Experience with payment systems such as stripe, mercado pago, etc. (desired). * Experience working with Zoho and Healthie is considered a plus (desired). * Strong problem-solving skills and the ability to diagnose and resolve complex technical issues. * Ability to present ideas in a clean, user-friendly way. * Advanced English C1/C2 In addition to competitive salaries, this role includes: * Formal employment (“Planilla”) under a Peruvian entity — all legal benefits in soles (CTS, Gratificaciones, etc.). * Full-time schedule: Monday–Friday, 9am–6pm. * Unlimited vacation days 🏖️ — yes, we mean it! * EPS healthcare (Rimac) covered 100%. * Oncology insurance (Rimac) covered 100%. * AFP retirement plan. * Coworking access in Miraflores, Lima — with free beverages, talks, bicycle parking, and amazing city views. * Company laptop and tools provided. Disclaimer: This position is also open for candidates with some kind of disabilities that are part of the CONADIS list. The coworking is adequate for people with special mobility needs.   -------------------------------------------------------------------------------- Sound like a good fit? We’d love to meet you.    

OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.   We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. About The Role OpenLoop is looking for a Sr. Manager, Product Marketing to join our team remotely or at HQ in Des Moines, IA.  In this role, you will be responsible for taking our messaging to the next level. You will work closely with our product team to create marketing and sales messaging that positions OpenLoop as the leading tele-health platform.  We’re looking for a "thinker-doer" who loves both the strategic element of product marketing and is energized by building. We keep meetings minimal and focus on shipping great work, fast. We experiment, build, obsess over the data, and incorporate AI in everything that we do. We’re looking for someone who likes to work that way too. Please note:  This position requires a hybrid schedule, consisting of working 3 days a week onsite, at our HQ in Des Moines, IA.   Please apply only if you are able to fulfill this requirement.   What You’ll Do: * Work closely with our product team to translate products into effective sales and marketing messaging. * Be influential in creating the new OpenLoop brand. * Create modular sales decks for use across a wide variety of industries and clients. * Create hyper specific decks working closely with sales to win strategic deals. * Conduct market research to understand the competitive landscape and how OpenLoop fits into the landscape. * Create competitor battle-cards to arm sales with improved competitive insight. * Be available for 10% travel. * Other duties as assigned. Who You Are:  * 10+ years of product marketing experience with a preference for start ups or high growth companies. * You have a strong background in product marketing or product management. * You have proven experience working with product management and sales teams. * Recent, hands-on experience, (within the last 3 years) creating sales decks and battlecards. * Strong ability to communicate clearly and concisely within the immediate team, as well as cross-functionally with different departments, and executive levels. * Fantastic organizational skills with a strong sense of urgency and accountability. * Bonus points if you have experience in the healthcare industry and related marketing strategies. In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more     -------------------------------------------------------------------------------- Sound like a good fit? We’d love to meet you.    

OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.   We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. About the Role OpenLoop is looking for a Technical Account Manager to join our team remotely or at HQ in Des Moines, IA. In this role, you will be responsible for ensuring that both clients and their patients' experience is seamless, reliable, and compassionate care delivery through OpenLoop’s virtual care platform.  You will take direct ownership of diagnosing, fixing, and communicating solutions for client-reported issues. Your work will combine technical troubleshooting, client relationship management, and cross-functional collaboration — all with the goal of ensuring that patients receive timely, uninterrupted care and that partners feel supported and confident in OpenLoop’s platform.     What You'll Do * Serve as the main point of contact for partner-reported issues impacting patient scheduling, intake, or care delivery. * Investigate, troubleshoot, and resolve issues independently while maintaining clear, empathetic communication. * Proactively share progress and resolution timelines to build client trust and confidence. * Represent client and patient needs internally to ensure every solution supports a seamless care experience. * Diagnose and resolve operational or platform issues within OpenLoop and partner systems, escalating only when necessary. * Document issues, root causes, and resolutions for visibility and prevention. * Identify recurring problems, collaborate with internal teams on long-term solutions, and provide feedback to guide platform improvements. * Maintain internal support documentation and assist with testing new features or workflows to identify risks before client impact. * Partner with Implementation, Client Success, Product, and Engineering teams to ensure smooth onboarding and reliable platform performance. * Contribute insights that enhance OpenLoop’s systems and overall client experience. * Other duties as assigned.     Who You Are * Bachelor’s degree in Computer Science, Business Administration, or related field preferred.  * 3–5 years in client-facing technical or operational support, preferably within healthcare, telehealth, or SaaS. * Demonstrated ability to independently troubleshoot and resolve client and system issues. * Strong understanding of patient-facing workflows (e.g., scheduling, intake, clinician matching). * Excellent written and verbal communication skills, with a calm and empathetic approach under pressure. * Proven track record of follow-through and accountability in issue resolution. * Experience in coding (Javascript, Python, HTML) or a foundational understanding of software engineering is highly preferred.  * Familiarity with FHIR, HL7, or API-based data integrations preferred. * Ideally, you have knowledge of HIPAA and best practices for handling PHI. * Exposure to workflow optimization or process improvement initiatives.   In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more     -------------------------------------------------------------------------------- Sound like a good fit? We’d love to meet you.    

OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.   We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. About the Role OpenLoop is looking for a Technical Lead to join our team remotely with an async-friendly culture. This role is part of Hey Revia, the AI technology company recently acquired by OpenLoop. As we integrate Hey Revia’s AI Contact Center and AI Care Engine into OpenLoop’s national telehealth platform, this position will be foundational in shaping the technical architecture that powers care delivery at scale. In this role, you will be responsible for leading system architecture, enabling AI-driven workflows, and building the engineering foundations behind Hey Revia’s zero-retention, HIPAA-ready platform. You will serve as both a hands-on engineer and a technical leader as we scale AI capabilities across clinics, care teams, and nationwide virtual care operations.   What You'll Do * Architect distributed, compliant backend systems on GCP (Cloud Run, Pub/Sub, BigQuery) * Own system design decisions, including service boundaries, data schemas, and language tradeoffs (Go, Python, TypeScript) * Lead integration and orchestration of AI models, including open-source LLMs, embeddings, and speech pipelines * Optimize prompts, evaluations, and agent behavior using tools like LangFuse * Drive observability: event-driven ingestion, tracing, automated QA for call transcripts and EHR data (FHIR/Medplum) * Act as a player-coach: contribute to core code paths while mentoring engineers * Collaborate cross-functionally with Product, Design, and Clinical Ops to align technical strategy * Champion reliability, compliance (HIPAA/SOC2), and scalable engineering practices * Other duties as assigned.   Who You Are * Bachelor’s degree in Computer Science, Engineering, or equivalent experience * 8+ years of software engineering experience, including 2+ years as a Tech Lead or team lead * Expert-level skill in at least one of Go, Python, or TypeScript/Node, with ability to review full-stack code * Deep experience building distributed systems, containerized deployments (Docker, k8s, Cloud Run), and event-driven architectures * Hands-on experience with LLMs: open-source model hosting (vLLM, Ollama), embeddings, and RAG design * Familiarity with regulated domains (HIPAA, SOC 2) and/or healthcare data standards (FHIR, HL7) * Strong written and verbal communication; able to turn complexity into crisp RFCs and clear direction * Bias toward action with comfort in fast-paced, high-ownership engineering environments In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   -------------------------------------------------------------------------------- Sound like a good fit? We’d love to meet you.    

OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.   We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. About the Role OpenLoop is looking for a Technical Program Manager to join our team remotely or at HQ in Des Moines, IA. In this role, you will be responsible for implementing and managing clients in an OpenLoop service line care vertical. The ideal candidate will have experience integrating technology and coordinating support resources for clients, products, or programs.     What You'll Do * Develop and define program scope, objectives, and success criteria. Create a detailed project plan outlining tasks, timelines, and resource requirements. * Lead and motivate cross-functional teams to achieve project goals. Foster a collaborative and communicative team environment. * Communicate program objectives, status, and outcomes to stakeholders. Manage relationships with internal and external stakeholders. * Identify potential risks and develop strategies for mitigation. Proactively address issues to minimize disruptions to project timelines. * Develop and manage program budgets, ensuring efficient resource allocation. Monitor and control project expenses to stay within budget constraints. * Establish and enforce project management methodologies and quality standards. Conduct regular reviews to ensure deliverables meet specified standards. * Prepare and present regular progress reports to senior management. Maintain comprehensive project documentation. * Manage changes to project scope, schedule, and costs. Ensure that change requests are thoroughly evaluated and documented. * Identify opportunities for process improvements and implement best practices. Conduct post-project evaluations to capture lessons learned. * Other duties as assigned     Who You Are * Bachelor’s degree in engineering or a similar field required. * 3+ years of experience as a Technical Program Manager or in a similar role, with a focus on systems, product, or program configuration. * Proven track record leading end-to-end engineering or implementation projects, ideally in startup or healthcare environments. * Familiarity with Webhooks, understanding of API architecture, design, and best practices. * Proficiency in programming languages highly preferred. * Demonstrated ability to implement and configure technologies required. * Strong leadership and organizational skills. * Excellent communication and interpersonal abilities. * Proficient in project management tools and software. * Must be a proactive, quick learner with problem solving skills.     In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   -------------------------------------------------------------------------------- Sound like a good fit? We’d love to meet you.    

OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.   We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. About the Role OpenLoop is looking for a Web Designer to join our team at HQ in Des Moines, IA. In this role, you will be responsible for creating front-end designs for B2B and D2C websites, owning multiple sites across the OpenLoop brand and partners. You will collaborate cross functionally to optimize user experience, site performance, and conversion. Design branded landing pages, digital ads, and support marketing collateral, including printed materials and product packaging, ensuring a consistent, high-quality brand experience. IMPORTANT NOTES:  * We are seeking local candidates (in or near Des Moines), in order to fulfill the hybrid in-office schedule requirement.  The required days onsite will be Tuesday, Wednesdays and Thursdays.   Relocation is not offered for this position.  * This is NOT a UX/UI Designer position. This is a Web Designer role that will focus on the overall visual design and layout of websites, including its aesthetics and technical implementation.  This role does not work on product design for the user. What You'll Do: * Own the design and iteration of multiple websites across the OpenLoop brand and company partners. * Design branded, high-converting landing pages for marketing campaigns. * Work closely with our conversion rate optimization team. You’ll dive deep into the data to understand what’s working, what’s not, and create new designs to drive rapid growth. * Work closely with the web development team to ensure designs are accurately translated into code. Be obsessive about quality and site performance. * SEO is critical to our business. You will work with our SEO team to design with site speed and structure in mind.  * Design digital image ads for platforms like Instagram and LinkedIn. * Work collaboratively with the design team to support other projects, including printed materials such as sales brochures, presentations, product labels, posters, fliers, and direct mail materials (branded boxes, post cards, etc) as needed. * Other duties as assigned. Who You Are * Bachelor’s degree in Graphic Design, Web Design, Visual Communications, or a related field required. * 5+ years of front end web design experience focused on websites and landing pages. * Proficiency with CMS platforms (Webflow, WordPress), Figma, and Adobe Creative Suite. * Strong analytical mindset; able to leverage engagement and conversion data to optimize user journeys. Experience with conversion rate optimization in high-volume environments preferred. * Excellent communication skills with the ability to collaborate across teams and clearly articulate ideas. * Self-starter comfortable creating structure in a fast-paced, evolving environment. * Experience in startups or high-growth organizations is highly desired. * Ideally you have a background in eCommerce, HubSpot landing pages/emails, or digital ad design. * Familiarity with healthcare marketing strategies is a strong plus. Note:  As part of the interview process, we'd like to see what you can do. Please be sure to include your portfolio link in your resume, so that we can see your talent. In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   -------------------------------------------------------------------------------- Sound like a good fit? We’d love to meet you.