The future of healthcare works at OpenLoop.

About the Role OpenLoop is looking for an Account Executive to join our team at HQ in Des Moines, IA. In this role, you will be responsible for helping grow our customer base and drive revenue. You’ll play a key role in identifying prospects, managing the sales pipeline, and closing deals. This role requires strong communication skills, a knack for building relationships, and a hunger to exceed targets. What You'll Do * Prospecting and generating new leads through research, networking, and outreach efforts. * Managing a sales pipeline to meet or exceed monthly and quarterly sales targets. * Conducting product demonstrations and presenting tailored telehealth solutions to prospective clients. * Collaborating with potential clients to understand their unique needs and develop customized proposals. * Negotiating contracts and closing deals to secure new business. * Building and maintaining strong relationships with key decision-makers. * Staying informed about telehealth industry trends, competitor activities, and market dynamics. * Partnering with internal teams (like marketing, customer success, and product) to deliver an exceptional client experience. * Other duties as assigned Who You Are * Bachelor’s degree or relevant experience in sales, marketing, or business. * 2+ years of B2B sales experience ideally in telehealth, SaaS, or healthcare technology. * Proven track record of meeting or exceeding sales quotas. * Exceptional communication, negotiation, and relationship-building skills. * Previous experience working in a startup is strongly preferred. * Familiarity with telehealth trends and regulations. * Experience using CRM platforms like HubSpot. Remote Salary Range $60,000—$70,000 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is seeking a driven and results-oriented Account Executive to join our growing team at our Des Moines, IA based HQ. In this role, you’ll be instrumental in expanding our client base and accelerating revenue growth by delivering best-in-class telehealth solutions, with a focus on Remote Patient Monitoring (RPM) and Chronic Care Management (CCM) services. You'll manage the entire sales cycle—from identifying and qualifying leads to closing deals—while building long-term relationships with healthcare providers, health systems, and digital health companies. What You'll Do * Proactively prospect and generate new business opportunities through research, networking, and outbound outreach. * Manage and advance a robust sales pipeline to consistently meet or exceed monthly and quarterly revenue goals. * Conduct consultative product demos tailored to client needs, particularly around RPM and CCM offerings. * Develop and deliver customized proposals that address the clinical and business needs of healthcare organizations. * Negotiate pricing and contract terms with prospective clients to close deals efficiently and profitably. * Maintain strong relationships with key decision-makers in healthcare organizations and digital health startups. * Stay current with telehealth, RPM, and CCM industry trends, market developments, and regulatory changes. * Collaborate closely with internal teams—including marketing, customer success, and product—to ensure seamless client onboarding and long-term satisfaction. * Contribute to continuous improvement by sharing feedback and insights from the field with the broader team. * Other duties as assigned. Who You Are * Bachelor’s degree or equivalent experience in business, sales, marketing, or healthcare administration. * 2+ years of B2B sales experience, with a strong preference for experience in telehealth, healthcare technology, RPM, or CCM solutions. * Demonstrated success in a quota-carrying sales role, with a consistent record of exceeding targets. * Strong understanding of the U.S. healthcare system, value-based care models, and chronic disease management. * Excellent communication, presentation, and relationship-building skills. * Experience working in a high-growth startup environment is highly desirable. * Proficiency with CRM tools such as HubSpot (or similar platforms). * Self-starter with a proactive, results-driven mindset and the ability to thrive in a fast-paced environment. Remote Salary Range $60,000—$70,000 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is seeking a driven and results-oriented Account Executive to join our growing team. In this role, you’ll be instrumental in expanding our client base and accelerating revenue growth by delivering best-in-class telehealth solutions, with a focus on Revenue Cycle Management (RCM) services. You'll manage the entire sales cycle—from identifying and qualifying leads to closing deals—while building long-term relationships with healthcare providers, health systems, and digital health companies. What You'll Do * Proactively prospect and generate new business opportunities through research, networking, and outbound outreach. * Manage and advance a robust sales pipeline to consistently meet or exceed monthly and quarterly revenue goals. * Conduct consultative product demos tailored to client needs, particularly around RCM offerings. * Develop and deliver customized proposals that address the clinical and business needs of healthcare organizations. * Negotiate pricing and contract terms with prospective clients to close deals efficiently and profitably. * Maintain strong relationships with key decision-makers in healthcare organizations and digital health startups. * Stay current with telehealth, RCM industry trends, market developments, and regulatory changes. * Collaborate closely with internal teams—including marketing, customer success, and product—to ensure seamless client onboarding and long-term satisfaction. * Contribute to continuous improvement by sharing feedback and insights from the field with the broader team. Who You Are * Bachelor’s degree or equivalent experience in business, sales, marketing, or healthcare administration. * 2+ years of B2B sales experience, with a strong preference for experience in RCM, telehealth, and healthcare technology solutions. * Demonstrated success in a quota-carrying sales role, with a consistent record of exceeding targets. * Strong understanding of the U.S. healthcare system, value-based care models, and chronic disease management. * Excellent communication, presentation, and relationship-building skills. * Experience working in a high-growth startup environment is highly desirable. * Proficiency with CRM tools such as HubSpot (or similar platforms). * Self-starter with a proactive, results-driven mindset and the ability to thrive in a fast-paced environment. Remote Salary Range $60,000—$70,000 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for an Account Manager to join our team at our HQ in Des Moines, IA. In this role, you will be responsible for building and maintaining strong, trusting relationships with clients, ensuring a deep understanding of their business needs and goals for areas of upselling and cross selling. What You'll Do * Build and maintain strong, trusting relationships with clients, ensuring a deep understanding of their business needs and goals. Make recommendations such as website optimization, marketing activation, and revenue generation. * Track client performance metrics, identifying opportunities for improvement and proactively addressing any challenges. * Work closely with individual clients and internal Marketing SME to ensure client offering is optimized and increase in revenue.  * Identify and promote additional services or features that align with client objectives, helping to expand account value. * Act as a trusted advisor, quickly resolving client issues and ensuring a positive experience. * Partner with internal teams (sales, product, customer support, etc.) to communicate client feedback and advocate for their needs. * Provide regular updates and reports to clients and stakeholders, showcasing the impact of our solutions on their operations. * Other duties as assigned. Who You Are * Bachelor’s degree in Business, Healthcare Management, or a related field. * 3 –5 years of experience in account management, client success, or a related role, ideally within a startup or healthcare/telehealth setting. * Strong communication and interpersonal skills with a client-first mentality. * Ability to manage multiple accounts and prioritize tasks effectively in a fast-paced environment. * Proficiency with CRM tools and account management software (e.g., Zoho, Salesforce, HubSpot). * Analytical mindset with a results-oriented approach to solving problems. * Knowledge of telehealth, healthcare systems, or SaaS solutions. * Local to the Des Moines, IA area (Onsite 5 days a week). Remote Salary Range $60,000—$90,000 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About The Role: OpenLoop’s AI-first care delivery platform is scaling fast. We’re seeking a Principal Product Manager to lead AI strategy and execution to support that growth. This is a high-impact role at the intersection of artificial intelligence, healthcare, and product innovation.  This product leader will drive the vision, development, and monetization of AI-powered experiences across our platform—delivering measurable value for patients, clinicians, and our business. NOTE:  * We are looking for talent to reside / work from the San Jose metro area. You will be required to report to an office in San Jose at least 3 times a week. * Please note, if you are not living in / near the San Jose area, and are willing to relocate, we are not offering relocation for this position.  WHAT YOU’LL DO: * Drive the AI Product Vision & Roadmap, owning the AI strategy, prioritizing high-impact features powered by GenAI and LLMs, to transform the patient and clinician experiences. * Identify and execute opportunities that drive net-new revenue. focused on standalone AI products. * Evaluate workflows and implement intelligent automation that improves quality, efficiency, and outcomes for Clinical & Operational Innovation. * Research, experiment and launch GTM pilots, A/B tests, and data-driven experiments to unlock new ARR, boost retention, and improve activation metrics. * Ensure ethical and responsible AI development, aligned with HIPAA, privacy, and healthcare regulatory standards. * Ensure AI technology / solutions that have scalable capabilities, to support growth, evolution and competitive edge * Collaborate with cross-functional teams (i.e. engineering, design, legal, clinical, and business stakeholders) to ship fast and responsibly, providing regularly scheduled updates, on progress, changes, issues, and developments. * Provide leadership and support to a small team of associate Product Managers, encouraging a positive culture of experimentation, confident accountability, and a strong balance of quality and speed.  * Maintain a dedicated pulse on market trends, and competitive behavior, identifying opportunities for market differentiation. * Travel approximately 10% as needed for business / team meetings, and other leadership level gatherings. * Other duties as assigned. WHO YOU ARE * 10+ years of product management experience, with 5+ years leading AI/ML-powered products (LLMs, GenAI, NLP, recommendation systems). * Proven ability to ship and scale AI features that drive revenue, improve operations, and elevate user experience—ideally in healthcare or other regulated industries. * Technically fluent with AI/ML concepts, APIs, orchestration tools (LangChain, Vertex AI), and cloud platforms. * Highly analytical and experienced with SQL, BI tools, experimentation frameworks, and KPI ownership (activation, payback, LTV). * An entrepreneurial operator that thrives in ambiguity, can move fast but methodically in their work, with a focus toward shipping, testing, and iterating high impact solutions * Strategic and effective communicator in both written and verbal presentation, aligns executives, engineers, and clinicians around a clear AI product vision with measurable impact. * Bonus points !   experience in tele-health, HIPAA-compliant product development, MLOps, or launching zero-to-one AI products at a startup.   Remote Salary Range $190,000—$221,000 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop, a fast growing healthtech startup serving millions of patients a year, is looking for a Director of Clinical Recruitment to join our team remotely or at HQ in Des Moines, IA. In this critical role, you will be responsible for leading a team of clinical recruiters dedicated to sourcing, hiring, and onboarding healthcare providers across specialties and care models (1099, W2, synchronous/asynchronous). As a key partner to Workforce Management, you’ll elevate recruiting strategy, enhance systems and workflows, and deliver actionable data on clinician hiring and hiring pipeline health. This is an opportunity to become a key player- and if you're driven, analytical, and passionate about getting things done, we’d love to hear from you. What You'll Do * Recruit, coach, and develop a team of clinical recruiters to meet ambitious hiring targets (specialties, coverage ratios, diverse care levels). * Partner with Workforce Management and Clinical Operations Leads to forecast staffing needs aligned with client onboarding and service expansion. * Design and maintain recruiting KPIs: time-to-fill, source-of-hire, offer acceptance rates, pipeline health, and diversity metrics. * Provide regular reports and dashboards to leadership to drive continuous improvements and transparency. * Lead process-mapping and optimization across ATS, CRM, EHR integrations, scheduling systems, and credentialing trackers. * Implement automations and tech improvements to advance recruiter efficiency, candidate experience, and compliance. * Work with Compliance & Credentialing teams to ensure licensure coverage, background checks, privileging documentation for nationwide providers. * Coordinate with Clinical Ops and Sales teams to tailor hiring approaches for new and existing clients. * Align with Talent Acquisition to attract both contract (1099) and permanent clinicians. * Oversee development of clinician outreach materials, events, webinars, and referral programs to build pipeline across specialties. * Ensure onboarding and post-hire engagement support retention and quality care delivery. * Other duties as assigned Who You Are * Bachelor’s degree required; advanced degree in HR, Healthcare Administration, or similar preferred. * 8+  years in healthcare clinical/provider recruiting (telehealth experience strongly preferred). * Proven success leading recruiters in high-volume, distributed hiring environments. * Strong analytical skills—experience with reporting, dashboards, forecasting in ATS/WFM systems. * Deep understanding of clinician credentialing, licensure, work models (1099 vs W2), and telehealth regulatory issues. * Excellent communication, stakeholder management, and change leadership capabilities. * High tech-savvy with experience driving system/process improvements (ATS, CRM, workflow automation).   Remote Salary Range $132,000—$154,000 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for a strategic and hands-on Director of Engineering to join our team remotely in the U.S. -or-  in our HQ in Des Moines, IA. In this role, you will be responsible for driving the development of our technology roadmap, lead and working alongside high-performing engineering teams, and integrating competitive / scalable software solutions into our digital health platform.  What You’ll Do: * Lead with empathy and hands-on support—working alongside your engineering team to build stable, scalable infrastructure that supports OpenLoop’s growth and mission. * Write code and contribute directly to projects to stay close to the work, understand technical challenges firsthand, and model best practices—especially within our AWS CDK and serverless stack. * Guide engineering efforts across platform, infrastructure, product development, and DevOps, helping the team stay focused, aligned, and set up for success. * Collaborate closely with cross-functional partners in Product, Design, Clinical, and Data to translate big-picture goals into thoughtful, executable technical plans. * Champion a culture of continuous learning, shared ownership, and thoughtful innovation—encouraging your team to grow, experiment, and thrive together. * Support team growth through hiring, mentoring, and creating a space where diverse voices and backgrounds are welcomed, valued, and empowered. * Keep security, privacy, and compliance (HIPAA, SOC 2, etc.) top of mind, guiding your team to build trustworthy, healthcare-grade software. * Make informed decisions around tools and technologies—balancing when to build in-house vs. partner with vendors to best serve our platform’s needs. * Occasionally flex between strategy and execution as needed, pitching in to help with whatever’s required to keep the team and product moving forward. * Bonus points! If you’ve worked on AI-powered features that improve clinical workflows or patient engagement—we’d love to learn from your experience. Who You Are:  * 8+ years of experience in software engineering, with at least 5 years in leadership roles where you've grown and guided high-performing teams—ideally in a startup or fast-paced, tech-forward healthcare environment. * A hands-on leader who enjoys staying close to the work—you still enjoy writing code, reviewing architecture, and can understand the challenges your team faces firsthand. * An experienced Director that supports, coaches and develops your teams, through empathy and healthy competitive encouragement.  * Years of knowing how to blend technical best practices, while being open to feedback, new industry knowledge and different perspectives. * Expert in cloud-native technologies, with hands-on experience using AWS CDK and building server-less, event-driven systems (Lambda, API Gateway, Step Functions, DynamoDB, etc.). * Knowledgable in frameworks built on secure, compliant software—especially in healthcare, you know how to navigate through complex regulations like HIPAA and SOC 2. * Holistic thinker, evaluating architecture and trade-offs, with the ability to communicate technical strategy to both technical and non-technical stakeholders. * Promote and offer technology solutions that will ultimately improve healthcare access and outcomes - always aware of the impact of the work and the team is delivering * You are experienced with fast-paced environments, and are able to shift through competing priorities, keeping yourself and your teams aligned and on time with team KPIs * You foster a positive environment of team building, respect and encouragement across all levels on your team     Remote Salary Range $172,000—$200,000 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for a Director Revenue Operations to join our team remotely or at HQ in Des Moines, IA. In this role, you will be responsible for driving operational excellence across our marketing, sales, and customer success teams. This key leadership role will focus on optimizing marketing lead flow, demand generation processes, Ideal Customer Profile (ICP) mapping, and leveraging data-driven insights to ensure scalable growth. Additionally, you will manage the deal desk and quote approval processes, while serving as the Chief of Staff to the CCO, supporting strategic initiatives and ensuring alignment across revenue-generating functions. What You'll Do * Optimize lead handoff processes; collaborate on ICP-focused campaigns; analyze and improve program performance. * Develop and refine ICPs to guide targeting, segmentation, and resource allocation across teams. * Build analytics frameworks; deliver actionable insights on pipeline and retention; ensure data quality and accessibility. * Design scalable sales processes and methodologies; improve pipeline management and forecasting in partnership with sales leadership. * Equip revenue teams with tools, content, and training; lead onboarding and enablement in collaboration with L&D. * Manage quote-to-cash process; approve pricing and terms; ensure compliance and streamline approvals. * Improve workflows across RevOps; drive cross-functional alignment and automation using CRM tools. * Support CCO with strategic planning, project execution, and executive-level reporting and communications. * Other duties as assigned Who You Are * 8+ years in RevOps, Sales Ops, or Marketing Ops in high-growth B2B (SaaS/Tech preferred) * Deep expertise in sales process design, enablement, and deal desk operations * Skilled in driving lead flow, demand generation, and ICP development * Strong data-driven decision-making and process optimization abilities * Proficient in Salesforce, HubSpot, Zoho, and marketing automation tools * Experience optimizing CRM workflows, lead scoring, and quote-to-cash * Proven cross-functional leadership and project execution * Analytical mindset with strong communication and executive-facing skills * Prior Chief of Staff or executive advisory experience preferred Remote Salary Range $150,000—$175,000 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for a Human Resources Business Partner to join our team at our HQ in Des Moines, IA. In this role, you’ll serve as a strategic advisor and hands-on resource to leaders and employees across the business. You’ll partner closely with leadership to support people initiatives, workforce planning, organizational development, performance management, and culture-building. What You'll Do * Act as the primary HR contact for international teams and support generalist functions such as employee relations, benefits, recruiting, onboarding, and culture initiatives. * Lead and support special HR projects, business restructures, and workforce planning. * Partner with leadership to provide HR guidance, performance management support, and policy interpretation. * Analyze HR data to develop solutions and improve employee engagement, morale, and retention. * Manage complex employee relations issues and ensure legal compliance through thorough investigations and collaboration with HR leadership. * Support training, coaching, and development initiatives, including monitoring program success. * Develop and implement contract terms for hires, promotions, and employee changes. * Provides day-to-day performance management guidance to managers (e.g., coaching, counseling, career development, disciplinary actions). * Executes tasks and guidance related to business unit restructures, workforce planning and succession planning. * Other duties as assigned. Who You Are * Bachelor’s degree in Business, Human Resources, or related field preferred.  * 3-5 years of experience HR. Exposure working with international teams is preferred. * HR certification preferred (SHRM or HRCI). * Solid understanding of HR disciplines, employment law, and employee relations. * Experience in healthcare or startups is a plus. * Strong communicator, project manager, and problem solver. * Comfortable working with all levels of stakeholders. * Tech-savvy and quick to learn new tools (e.g., Slack, Google Suite, HRIS, Apple Computers). * Passion for people, culture, and driving results in a high-growth environment.   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for a Licensing Specialist to join our team remotely or at HQ in Des Moines, IA. In this role, you will be responsible for managing provider licensing from application through renewal. You’ll work closely with providers, internal teams, and state boards to ensure timely, compliant licensure. What You'll Do * Apply for provider licenses in collaboration with the provider. * Monitor submitted license applications to determine status weekly. * Ensure all license applications are full and complete to streamline processing time. * Verify providers’ requirements for approval to work in specific states. * Apply for and verify facility licensure. * Review licensing reports for new hires, identify continuing education, and additional license needs. * Resolve license deficiencies and related issues within state board requirements. * Track and monitor license expirations and renewals for providers. * Communicate with state licensing boards as necessary. * Assist in the support of compliance and licensing initiatives. * Communicate requirements with internal teams and follow-up when necessary. * Speak to providers via phone calls using appropriate telephone etiquette. * Email providers using professional email etiquette. * Effective data entry. * Other duties as assigned Who You Are * 1-3 years of successful work experience in a medical licensing role. * High attention to detail, follow-up and organizational skills. * Proven ability to multi-task, prioritize and meet required deadlines. * Strong aptitude for learning systems and understanding processes quickly. * Maintains strict confidentiality of all provider files. * Intermediate skills in GSuite. * Telehealth experience is a plus! * IMLCC experience is a plus. Remote Salary Range $50,000—$60,000 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is seeking a detail-oriented and compassionate Patient Experience Specialist to join our team remotely. In this role you will monitor and manage client-facing support channels and resolve high-priority patient issues. This role is responsible for addressing escalations related to medication issues, provider or support complaints, billing concerns, and more. The ideal candidate is highly organized, communicative, and experienced in navigating healthcare systems and tools to deliver efficient, empathetic support. What You'll Do * Client-Facing Communication: Actively monitor and engage in Slack channels used by internal support teams to address patient-facing concerns in real time. * Ticket Management: Perform root cause analysis, manage, and resolve escalated Zoho tickets, ensuring accurate tracking and effective resolution through collaboration with internal stakeholders. * Issue Investigation: Perform root cause analysis to investigate and resolve issues such as order status delays, incorrect or damaged medications, provider or billing complaints, and other service-related concerns in a timely and professional manner. * Reputation & Review Management: Address positive and negative reviews on platforms like Trustpilot, Google Reviews, and similar public forums. Respond with professionalism and take appropriate actions to resolve issues and encourage updated feedback when necessary. * Outbound Patient Communication: Conduct outbound calls and emails to follow up on escalated cases, provide status updates, or resolve outstanding concerns with clarity and empathy. Remain HIPAA compliant at all times. * Cross-functional Collaboration: Work closely with clinical and non-clinical staff (e.g., CMAs, RNs, inbound support) to gain context and ensure a cohesive resolution path for the patient. * Reporting & Trend Analysis: Log patient feedback and incident details to support experience trend tracking and help drive ongoing service improvements. * Telemedicine-Standard Documentation: Maintain clear, accurate, and thorough documentation of all patient interactions in compliance with telemedicine standards and HIPAA regulations, ensuring continuity of care and audit-readiness. * Other Duties as assigned.  Who You Are * 3-5 years of experience in customer service, preferably within a telemedicine or digital health environment. * Proven ability to manage sensitive or escalated conversations with professionalism and emotional intelligence. * Strong working knowledge of HIPAA regulations and experience handling PHI (Protected Health Information) in a compliant manner. * Proficiency with Slack, Zoho ( or other CRM/ticketing systems), EMRs, and online review management tools. * Ability to multitask and navigate multiple spreadsheets, platforms, channels, etc, while prioritizing tasks. * Ability to document thoroughly in compliance with telemedicine standards and HIPAA regulations. * Strong understanding of medical terminology and experience supporting a range of telemedicine services, including programs involving GLP-1 medications. * Excellent verbal and written communication skills that demonstrate the ability to be empathetic, resilient, and action-oriented. Please note, as an hourly position this role will be eligible for accrued PTO. SHIFT SCHEDULE OVERVIEW – MULTIPLE OPENINGS AVAILABLE We are currently hiring for several positions with varying shift schedules to accommodate different availability. Please review the following openings: PRIMARY OPENINGS (6 TOTAL): * Wednesday through Sunday, 7:00 AM – 4:00 PM CST * Monday through Friday, 7:00 AM – 4:00 PM CST * Monday through Friday, 2:00 PM – 11:00 PM CST * Tuesday through Saturday, 8:30 AM – 5:30 PM CST * Sunday through Thursday, 8:30 AM – 5:30 PM CST   Remote Salary Range $28.85—$31.25 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About The Role OpenLoop is looking for a Pharmacy Operations Specialist to join our team remotely -or- at HQ in Des Moines, IA.  In this role, you will be responsible for identifying bottlenecks, streamlining workflows, and implementing technology-driven solutions to enhance our pharmacy operations. This role sits at the intersection of operations, technology, and process improvement, ensuring seamless medication management, improved queue management, and scalable workflows. What You’ll Do * Oversee end-to-end prescription operations, to include but not limited to RX fulfillment to ensure accuracy, efficiency, and service consistency. * support RX operations for new serice lines or new RX that is enteirng our RX offerings, test and build out new RX orders for our medical providers (new formulary / substance) * know and understand the workflow of all RX logistics of medication requirements, compliance and clinical protocols * pharmacy pricing, support / maintain the ordering system * will work with 3rd party pharmacy partners (pharmacy technician experience is a plus) * partner with clinical leadership, customer success and implementation teams * Manage daily communication with pharmacy partners and internal teams to address operational needs. * Act as the primary escalation point for internal stakeholders regarding fulfillment issues. * Track operational SLA performance, ensuring compliance and highlighting areas for improvement * Manage, report out and communicate delays, or service issues, such as billing, shipments, fulfillment turnaround time,  RX inventory levels, in addition to other performance metrics. * Generate recurring reports on key metrics to inform and support strategic decision or solutions. * Identify recurring fulfillment and service issues and collaborate with teams to implement solutions. * Support and drive continuous process improvements to enhance fulfillment workflows and partner satisfaction. * Other duties as assigned Who You Are * Bachelor’s degree in Business, Management, or a related field. * 2-3 years of experience in healthcare operations, workflow optimization, or process improvement * pharmacy fulfillment operations preferred  * Demonstrated success in identifying inefficiencies and implementing scalable cross-functional solutions.  * Strong analytical and organizational skills. * Basic technical knowledge (e.g., system workflows, ticketing tools, CRM platforms). * Excellent communication and interpersonal skills. * Proven ability to manage multiple tasks with attention to detail and deadlines * Motivated and driven, who thrives in a challenging / fast-paced environment  * Frequent and effective communicator   Remote Salary Range $68,000—$79,000 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for a Project Manager to join our team remotely or at HQ in Des Moines, IA. In this role, you will be responsible for driving internal alignment and cross-functional collaboration to ensure a seamless journey for our clients from contract signature to go-live. You'll partner closely with a Technical Program Manager (TPM) and our Launch Control team to ensure all technical components are validated and ready for launch. The ideal candidate is a proactive problem solver with exceptional follow-up and accountability skills. You thrive in fast-paced environments, can translate technical details into actionable plans, and are motivated by delivering excellence for clients. What You'll Do * Lead and manage a portfolio of projects, including complex enterprise-wide initiatives and individual client launch efforts. * Drive and manage project timelines, milestones, and deliverables to ensure successful and timely execution across both internal initiatives and external client-facing work. * Coordinate cross-functionally with Sales, Product, Clinical, Engineering, Compliance, Patient Support and Customer Success teams to ensure full all relevant stakeholders are engaged throughout the project lifecycle * Perform light technical configuration and system setup as needed to support project requirements and ensure readiness for launch. * Other duties as assigned Who You Are * Bachelor's degree or equivalent experience required; experience in healthcare, health tech, or SaaS preferred * 3+ years of project management experience in a digital health, healthcare technology, or SaaS environment. * Strong understanding of technical implementations and ability to communicate effectively with engineering and product teams. * Proven ability to manage complex, multi-team projects with tight deadlines. * Excellent verbal and written communication skills; adept at synthesizing information for both technical and non-technical audiences. * Highly organized with exceptional follow-up, attention to detail, and a strong sense of accountability. * Tenacious problem-solver who thrives in ambiguity and remains calm under pressure. * Experience using project management tools such as Jira, Asana, or Monday.com [http://monday.com]. * PMP or equivalent certification a plus. Remote Salary Range $85,000—$100,000 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for a Senior Analyst, FP&A to join our team remotely or at HQ in Des Moines, IA. You will play a critical role in financial planning, analysis, and decision support. In this role, you will be responsible for creating financial models, analyzing financial performance, and providing insights to guide business strategies and decision-making processes. The ideal candidate will have strong analytical skills, attention to detail, and the ability to communicate financial information effectively to stakeholders. What You'll Do * Develop and maintain financial models to support forecasting, budgeting, and long-term planning. * Prepare monthly, quarterly, and annual financial reports, including variance analysis and commentary on financial performance. * Analyze financial statements, trends, and key performance indicators (KPIs) to provide actionable insights for management. * Assist in the development of annual budgets and periodic forecasts, working closely with various departments to gather input and ensure accuracy. * Monitor actual performance against budgets and forecasts, identifying variances and providing recommendations for corrective actions. * Support strategic planning initiatives by analyzing financial data and trends to assist in the development of business strategies. Conduct scenario analyses and financial simulations to evaluate potential business opportunities and risks. * Work with cross-functional teams to gather financial information, understand business drivers, and support decision-making processes. * Prepare presentations and reports for senior management and Board, highlighting key financial metrics and strategic recommendations. * Identify opportunities for improving financial processes and systems to enhance efficiency and accuracy. * Assist in the implementation of new financial tools and technologies. * Provide financial analysis and support for special projects and initiatives as required by the finance team or senior management. * Other duties as assigned Who You Are * Bachelor's Degree in Finance, Accounting, or related field * 4-6 years of experience in a financial planning, analysis, or a related financial role. * Experience working within FP&A for a fast growing start-up is a must.  * Experience within Private Equity or Investment Banking is a plus.  * Experience with financial modeling, budgeting, and forecasting. * Strong analytical and problem-solving skills, with the ability to interpret complex financial data and provide actionable insights. * Proficiency in Microsoft Excel, financial modeling, and data analysis. * Experience with financial software or ERP systems is a plus. * Excellent communication skills, with the ability to present financial information clearly and effectively to both financial and non-financial stakeholders. * Attention to detail and the ability to work independently as well as part of a team. Remote Salary Range $83,000—$96,000 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About The Role OpenLoop is looking for a Medical Director (MD or DO) to join our team in remotely. This role will be a member of the clinical leadership team and report to our Chief Medical Officer (CMO). This critical team member will lead, and develop various areas of our clinical operations, including but not limited to managing our growing medical weight loss program(s), strengthening clinical quality metrics, and developing / mentoring medical providers in tele-health best practices.       *** Please read the note at the bottom of this posting, to confirm there is not a conflict of interest, with your candidacy *** You would qualify and should apply if you meet these key areas: * You are an M.D. or D.O. and meet the required board certifications & licensing as outlined below * You have years of tele-health experience * You have leadership experience in tele-health, specifically managing / coached other providers, within tele-health operations, and are familiar with tele-health best practices * You have weight-loss medicine experience What You’ll Do:  * Manage clinical aspects of various critical client relationships, and ensuring excellent tele-health procedures. * Work alongside the CMO and existing Medical Director to develop and manage clinical protocols. * Implement process improvement strategies towards and excellence. * Maximize the provider group’s clinical quality, productivity, and performance output alongside medical leadership. * Supervise and manage physicians within the provider group ensuring patient services are delivered effectively. * Work closely with all levels of stakeholders towards problem identification, solutions and resolution. * Identify areas of process improvements and inefficiencies, building strategies towards improving them. * Provide direct patient care, over an assigned percentage, providing safe, effective, and compassionate care via tele-medicine to patients across the country (based on licensure, for a wide variety of conditions). * Effectively communicate expectations, motivate individuals, foster collaboration between departments, and demonstrate a proven ability to provide positive and motivating leadership that supports teamwork. * Other duties as assigned. Who You Are: * Licensed & board certified M.D. or D.O. is required in internal medicine, family medicine, or emergency medicine).  * License / board certified in one of these specialties is required. * Active unrestricted medical license in 5-10 states within the United States is required. * Five (5) years relevant Director experience is required, along with a minimum of three (3) years of managing medical providers in a U.S. health care system.  * Extensive years of experience in virtual / tele-health is required. * Prior experience in clinical protocol development / operational best practices and leading teams towards operational excellent, is required. * Prior experience with medical weight loss/obesity care is required. * American Board of Obesity Medicine (ABOM) certification is not required, however years of experience within this specialty, as an MD or DO provider, is required. * Computer proficiency with systems such as Google Suite, Slack, Notion, Zoho, and multiple EMR systems. * Proven experience to adapt quickly to new technologies, such as software and operating systems. * Excellent verbal and written communication skills. * Team player mentality with agility  to work across multiple teams, levels and stakeholders. * Capacity to shift and remain agile, as needed, in a rapidly growing startup environment. * Passionate, and empathetic leader that enjoys motivating and growing a successful team.  * Bonus Points: Prior experience with other specialities, such as testosterone replacement therapy, hormone replacement therapy, functional/longevity/peptide medicine, remote patient monitoring, and chronic care management. Salary / Additional Benefits:  * We offer a competitive annual salary + an annual bonus * This is a fully remote position.  * We manage and pay for all of your license renewals * Our provider group receives benefits that may vary from the ones listed below in our footer. Please ask the recruiter about this, during your interview conversation.  NOTE:  Applicants with an inherent conflict, such as owning their own business that provides same or similar services may not be engaged. Remote Salary Range $250,000—$270,000 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for a SMB Inside Sales Director to join our team at HQ in Des Moines, IA or remotely in the Midwest. In this role, you will be responsible for spearheading and leading our global inside sales organization, with a strong emphasis on the SMB healthcare segment. This leader will build, manage, and optimize a high-velocity inside sales motion targeting independent providers and group practices across primary care, dental, and chiropractic verticals. You’ll oversee a team of offshore inside sales representatives, own top-of-funnel pipeline creation, and partner closely with marketing and sales to drive consistent revenue growth. What You'll Do * Begin as an individual contributor, building out pipeline and validating outbound strategies in a new market. * Establish early traction and foundational processes before hiring and scaling a high-performing inside sales team.  * Build and lead a high-performing global inside sales team, including offshore reps. * Develop and execute the outbound playbook for SMB healthcare verticals and Go To Market Strategy. * Define KPIs, coaching frameworks, and career paths for inside sales reps. * Collaborate with Sales and Marketing leadership on ICP, messaging, and lead qualification. * Own inside sales team pipeline goals; drive high-quality meeting generation. * Monitor funnel metrics (connect rates, conversion rates, meeting quality). * Implement tools, workflows, and automation to drive efficiency at scale. * Continuously optimize messaging based on market feedback from the field. * Deeply understand the buying behaviors of primary care providers, dental clinics, and chiropractors. * Guide inside sales reps to engage owners, office managers, and front-desk decision-makers with empathy and business value. * Stay current with trends in SMB healthcare delivery and reimbursement. * Other duties as assigned. Who You Are * 5–7+ years of SDR/BDR leadership experience in a high-growth B2B SaaS environment. * Proven track record managing offshore or global SDR teams. * Experience selling to or engaging with SMB healthcare providers – ideally in primary care, dental, or chiropractic settings. * Strong understanding of outbound motion (calls, email, social) and how to scale it for SMB. * Analytical mindset with experience using Salesforce, Outreach/Salesloft, Gong, etc. * Excellent communication and coaching skills. * Prior startup or early-stage experience scaling SDR functions from scratch. * Experience launching go-to-market motions in new verticals or geographies preferred. * Desired location - Des Moines, IA or Midwest Region Remote Salary Range $110,000—$130,000 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

OpenLoop is seeking a strategic powerhouse to lead our demand generation engine and fuel our next wave of growth.   As Senior Manager of Demand Generation, you'll architect and execute effective activation campaigns that drive awareness, engagement, and qualified leads for our customers.  You'll blend a variety of marketing generation techniques, paired with creativity, and tech-savvy strategy, to reach the right audience at the right time, with the right message. This is a hands-on leadership role for someone who’s just as comfortable building strategy as they are rolling up their sleeves and working side by side with the team.  Please Note:   This is a hybrid role that requires being onsite 3 days a week (Tuesdays, Wednesday and Thursdays) at our Des Moines, Iowa headquarters. What You’ll Do: * Build and lead our new SMB “brick and mortar” (physical health care related businesses) growth marketing programs. Our industry publications cover Meta ads, Google/YouTube Ads, email marketing, conversion rate optimization, etc. * Lead lifecycle marketing for our self-serve SMB brick and mortar programs helping turn top of funnel interest into customers and customers into high revenue generation customers.  * Lead team managing “activation” efforts for our brick and mortar customers to drive patient adoption.  * Lead and build out successful pipeline generation efforts across new markets * Run account based marketing campaigns for our employer segment, running integrated campaigns across advertising, email, events, direct mail, and more. Coordinate with our SDR/Sales team on running integrated plays.  * Be available for 10% travel * Other duties as assigned.   Who You Are * 10+ years of demand generation marketing experience (high volume self serve B2B SMB experience a plus). * Experience with key metrics such as CAC, LTV, payback periods and what levers drive these. * Experience with account based marketing fundamentals.  * Proven ability to work independently and be comfortable “creating the path” rather than walking it.  * Recent, hands-on experience, (within the last 3 years) executing campaigns within marketing automation and ad platforms * Minimum 3 years managing a high performing marketing team in a fast-paced environment * Strong ability to communicate clearly and concisely within the immediate team, as well as cross-functionally with different departments, and executive levels. * Fantastic organizational skills with a strong sense of urgency and accountability. * Bonus Points if you have experience in the following areas: * Experience working in a startup or fast-growing organization * Knowledge of the healthcare industry and related marketing strategies   Remote Salary Range $108,000—$126,000 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is seeking an experienced and driven Sr. Technical Product Manager, Platform to take us to the next level. In this high-impact role, you will work closely with key players across the organization, aligning our vision across all applications, prioritizing the needs of our internal teams and developers, all while managing complex technical aspects. This position will ensure the overall alignment and success of all related  platform specialties, unifying each one’s vision, strategy, team collaboration and successful execution.   The ideal candidate for this role will have an understanding of both front-end and back-end knowledge, and be able to speak to each side with technical expertise.  What You’ll Do: * Own our platform strategy by developing and executing the overall strategy, aligning it with OpenLoop's business objectives and user needs.  * You understand and can speak to back-end technologies in order to assess the feasibility of features and integrations, ensuring that your product is technically sound. This includes but is not limited to: databases, APIs, and server-side logic, back-end architecture, specifically as it applies to scalability, performance, and security.Maintain a balanced but strong understanding of both front-end and back-end aspects to effectively bridge the gap between technical teams and stakeholders * Confidently own and manage critical platform updates to key stakeholder and co-founders, responding to and managing time sensitive requests, reports, and other platform data (i.e. progress reports, performance metrics, roadmap updates, etc.) * Drive technical innovation but leading the development and optimization of core platform components, including APIs, partner integrations, and cross-product capabilities like messaging and telephony. * Enhance workflow management by designing and implementing robust user stories, and management solutions that streamline operations across the platform. * Leverage and spearhead AI capabilities within integrations and development of AI-driven features to enhance our platform  * Ensure scalability and stability over our platform's architecture, guaranteeing the ability to support many products and services * Ensure all platform solutions maintain performance and reliability, through growth and developments. * Foster collaboration by working closely with various internal teams to maintain a cohesive product vision across the platform. * Define and manage the platform roadmap, prioritizing technical requirements and feature development. * Collaborate with engineering teams to design, develop, and maintain APIs, data infrastructure, and security protocols. * Lead the integration of third-party partners and services into the platform ecosystem. * Develop and implement cross-product capabilities such as messaging and telephony systems. * Create and maintain comprehensive API documentation for internal and external developers. * Establish and monitor key performance indicators (KPIs) to measure platform health and identify areas for improvement. * Drive the development and integration of AI capabilities across the platform. * Other duties as assigned WHO YOU ARE: * Technical degree in Computer Science, Healthcare Management or a related field / MBA is a plus * 7-10 years in product management, with a focus on platform or technical product management. * This position is an individual contributor but will manage critical platform initiatives, and eventually, with growth, will have  the potential to manage and develop a small team of product managers. * Experienced and equally strong with both front-end and back-end knowledge. * Background in healthcare, particularly in a similar intricate platform that offers various solutions, including tele-health technology, HIPAA compliance, data security and medical knowledge * Experienced in navigating / managing competing priorities, keeping goals and due dates aligned, in a fast-paced environment * Proven experience balancing various opinions and team contributions, with the ability to filter through healthy conflict and differing opinions, resulting in effective decision making * Proficient in AI technologies to enhance platform capabilities. * An expert in agile methodologies and creating performance KPIs. * Knowledgeable in messaging and telephony systems. * Focused on data-driven decision-making, identifying root causes of technical issues. * On top of market trend analysis to guide the platform and keep the team informed * An exceptional communicator, showing ability to bridge technical and non-technical stakeholders, guide conflicting conversations, towards effective decisions, while ensuring healthy debate and team collaboration * Always ensuring work results builds credibility through expertise and reliability. * Dedicated to delivering high-value platform features for end-users and stakeholders.   Remote Salary Range $140,000—$155,000 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for a Technical Accounting and Financial Reporting Manager to join our team remotely or at HQ in Des Moines, IA. In this role, you will be responsible for being the internal expert on complex and evolving accounting topics such as revenue recognition (ASC 606), lease accounting (ASC 842), stock-based compensation, business combinations (ASC 805), and others. The position will provide accounting leadership and due diligence support for mergers, acquisitions, and other strategic initiatives, ensuring proper treatment and alignment with reporting requirements. As we scale, a dedicated resource ensures our accounting policies, memos, and disclosures evolve appropriately. What You'll Do * Serve as the in-house expert on complex accounting areas, including ASC 606 (Revenue Recognition), ASC 842 (Lease Accounting), ASC 718 (Stock-Based Compensation), ASC 805 (Business Combinations), and others. * Own and maintain accounting policies, technical memos, and disclosures in alignment with current U.S. GAAP standards. * Provide technical accounting guidance and due diligence support for mergers, acquisitions, and other strategic initiatives. * Lead research and implementation of new accounting standards as applicable. * Collaborate cross-functionally with Finance, Legal, and FP&A teams to ensure accurate treatment and reporting of non-routine transactions. * Oversee external reporting and serve as the key point of contact for financial and other audits. * Review and update internal controls as related to technical accounting areas. * Communicate complex accounting concepts in a clear, concise manner to both technical and non-technical stakeholders. * Other duties as assigned Who You Are * 7+ years of progressive experience in technical accounting, including Big 4 public accounting and public company environments. * CPA required. * Deep knowledge of U.S. GAAP, including recent experience with ASC 606, ASC 842, ASC 718, and ASC 805. * Strong written and verbal communication skills with experience writing technical memos and working with external auditors. * Excellent analytical skills, detail-oriented, and a proactive problem-solver. * Ability to manage multiple projects and priorities in a fast-paced environment. * Experience supporting M&A transactions is highly preferred. * Experience in a SaaS, healthcare, or technology company is a plus. * Familiarity with SEC reporting requirements is a bonus. Remote Salary Range $110,000—$130,000 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for a Technical Program Manager to join our team remotely or at HQ in Des Moines, IA. In this role, you will be responsible for implementing and managing clients in an OpenLoop service line care vertical. The ideal candidate will have experience integrating technology and coordinating support resources for clients, products, or programs. What You'll Do * Develop and define program scope, objectives, and success criteria. Create a detailed project plan outlining tasks, timelines, and resource requirements. * Lead and motivate cross-functional teams to achieve project goals. Foster a collaborative and communicative team environment. * Communicate program objectives, status, and outcomes to stakeholders. Manage relationships with internal and external stakeholders. * Identify potential risks and develop strategies for mitigation. Proactively address issues to minimize disruptions to project timelines. * Develop and manage program budgets, ensuring efficient resource allocation. Monitor and control project expenses to stay within budget constraints. * Establish and enforce project management methodologies and quality standards. Conduct regular reviews to ensure deliverables meet specified standards. * Prepare and present regular progress reports to senior management. Maintain comprehensive project documentation. * Manage changes to project scope, schedule, and costs. Ensure that change requests are thoroughly evaluated and documented. * Identify opportunities for process improvements and implement best practices. Conduct post-project evaluations to capture lessons learned. * Other duties as assigned. Who You Are * Bachelor’s degree in engineering or a similar field required. * 3+ years of experience as a Technical Program Manager or in a similar role, with a focus on systems, product, or program configuration. * Proven track record leading end-to-end engineering or implementation projects, ideally in startup or healthcare environments. * Familiarity with Webhooks, understanding of API architecture, design, and best practices. * Proficiency in programming languages highly preferred. * Demonstrated ability to implement and configure technologies required. * Strong leadership and organizational skills. * Excellent communication and interpersonal abilities. * Proficient in project management tools and software. * Must be a proactive, quick learner with problem solving skills. Remote Salary Range $85,000—$100,000 USD   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.